Called them randomly for a tow @ 8:30pm on a Sunday night. The answering service lady wasn't super "helpful" but she was efficient... gave them my info and location of the vehicle. Mr. Russel called me within 20 mins and had the car picked up within 15 mins! He was kind, helpful, and reassuring! Plus he explained the process and what to expect in the morning! I'm extremely grateful for the prompt and efficient service.
I hope that the rhetoric from the actual auto repair shop is equally as compassionate and competent tomorrow morning! Not to mention economically friendly.
Excellent service and very friendly! I took my car here because I thought I needed a bushing replaced. They told me it looked fine and explained why it might have looked bad when I had the tire off. They could have replaced it and charged me, but they didn't. I also wanted the alignment done, so they drove it downtown to their other location, did it, and drove it back. 10/10!!
Towed my car from a guest spot at my friends apartment. Asked if I could atleast get my apartment keys out of it because I wasn’t wanting to pay that night but they said it was $50 just to get my apartment keys out of the car. I came to pick it up maybe an hour after they towed it and it cost $293.
Waited 2 hours for them to respond to a emergency roadside assistance call. With no heat at 39 degrees. They never showed up so I had to finally get help elsewhere. They never even called me. They were located 15 minutes from where I was stranded.
Oct 13, 2018
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