Some lady they have who works their, picked up the phone and kept saying please hold? that's fine for a couple times. I understand you're busy. If you really was busy? Cause now I get the feeling that you was just holding down the lines to wait for help because you may have been the only one there. your service and hold times due to that or whatever the reason was was pathetic. and one guy that works there that I ordered a part from. And took 25 minutes with him on the phone to figure out how to even get the order ready that I ordered only to call back go through the hold times with that lady and than to get him all of a sudden, surprise for him to tell me that the order didnt go through when I thought it did and he told me it did? waiting like an idiot due to his mishap of ignorance. kinda figured there was something wrong why I called back after 3 days of him not placing a call back to let me know what the problem was he had my number. so lets see you get a problem here due to their professionalism of handling calls and orders. and when you call back they sure know how to make it all crumble up like crap. complete amateurs if anyone feels that that my comment is going to far with this company I find it very frustrating that I needed my part and couldn't get it with their high caliber perfect employees BS.
Over an hour and a half to take off 1 power steering pump. Should of bought a new one that's ridiculous was it training Day first day on the job or what the hell.
I purchased headlights from Pickup City and they were shipped quickly and in excellent condition. The owner went out of his way to expedite shipping for me! I definitely recommend them for all your used auto part needs.
Would leave zero starts if I could, the staff is very rude and the manager is worse, salesman sent the wrong part and then wouldn't issue a refund for their mistake. Do better.
I like their open set up the only dislike was I had my wife call about the fender for my car they had one so I told them I would be there Friday to get it.. when I showed up it still needed to be pulled and I was in a huge hurry as I had other places to make it before 5 when lots of stores close. Anyway they had it off and ready for me when I returned and it was super cheap. I always recommend people here when they need used parts. They are really busy people though so I get why stuff doesn't get pulled you never know who is going to show up for the parts and who's not. And if your there your going to buy it
They will lie and cheat you to make a buck and are price gouging everyone for used junk. I'd suggest driving an extra 30 minutes to save a couple hundred bucks because this place is as crooked as they come.
Terrible service I'm going to actively avoid ordering from this yard again. Charlie gave me a price shipped I thought it was low, so I asked him again he doubled down on that price. After 3 days he gives me a whole new price 300 dollars higher. I tell him I sold it to my customer according to the price he gave me, and he says "sorry that's the best i can do" I'm days behind schedule on a part that's expected by my customer. Thanks for putting me in a rock and a hard place!
They were very respectful and polite. I drove almost 4 hours there for a part, and they made it so easy and simple. I wanna give a big thanks to Tanner for hooking me. If you go, Tanner is the best one to see.
This place is awesome, friendly, fast and quick service. Definitely will purchase parts here again if needed... Thanks, Pickup City and keep up the awesome work. Love it guys
Rude staff. “How can I help you?” Is not in their vocabulary. Part I needed was listed online, but when I asked about it I was told it was still in the vehicle. The employee asked someone on the radio to pull the part. That was the end of the conversation. I waited around 10 minutes, watched a dog urinate on the waiting room floor, and left, fully willing to pay full price for the brand new part I needed. This was my second experience with this shop. My first was similar (minus the dog urine), but I at least got the part I needed.
If I could rate a Zero I would!!!!
Drove 45min to sell them rims even though hey were only going to give 10.00 each. When I got there they asked the manager and he said...
“Yea, I don’t think we’re interested”
They were brand new still in the box. I bought them off line. They were the wrong size for my car and I couldn’t send them back!”
I can’t believe I drove that far for them to say “not interested”
When originally I was told they bought them.
What a Waste if TIME!!!
I will never be back nor will any of my friends or family!
Bought some parts for my SUV. Parts delivered when promised. Price was right. Would definetly go back for parts in the future. There was one part I didn't need. Returned it and got my money back.No problem.
Don't get any electronic parts from here.
Get hard parts with no electronics, that should be ok. Interior parts could be ok maybe.
Things to consider before you buy:
Customer service principles are not quite there.
They know nothing about car electronics, they just sell parts and won't pay attention to notes.
They don't care if the part doesn't work, they replace it or refund it and it's your problem.
If you're refunding, it's "their part" even before they give you the money back.
They can bounce you from person to person about 3 or 4 times if you ever have any issues until they find your seller.
Why I have plenty of experience with them:
They missed a piece of my module when I ordered.
Took an extra shipment to get my part fully tested and it was the wrong one. Two independent mechanics told me the parts were not matching, but this place insists the parts came from the same car and got defensive and upset about it.
After losing money on car rentals thanks to waiting for them to ship the second part and losing money to the mechanic for unnecessary labor, they want me to pay out of pocket to send them the parts back.
-"Fine, but I want a full refund for the disservice this whole deal has been"
-"Not from us" said the guy laughing.
-"I've lost 400+ due to this problem"
-"that's not my problem" said the guy upset
~~do remember they sent the WRONG PART. LATE~~ which makes them responsible to clean up after themselves.
I was even thinking of sending them my parts because I have no use for them. But shipping + partial refund (after the verify they get the parts back) leaves me with a net money loss.
They are a black and white, take it or leave it place.
They will not refund any shipping if you are buying from out of state.
"Why would anyone but out of state?" You ask, because the part is hard to find and I trusted them to be professional about it.
I normally don't do this...ever but I am really disappointed in Pickup City. They were extremely rude and won't honor prices, that we saw online. They said "that was a mixup." Then they said "well do you want the door or not?" The only reason we did get the door was because we had to. I have worked retail, so I dont fly off the hinge, but this frustrated me. And it wasn't like that before when I had to get something from there in 2010. If you absolutely need something, go there, however don't expect a warm welcome or a decent price. I feel like what we paid for what we got wasn't right.
Website
