Today my car left me stranded in the middle of the road. Roadrunner towing was quick to come and get my vehicle. Micheal was professional and courteous. He made a stressful situation a little less so.
Excellent service. Jay was so helpful getting the tow set up. Costs were reasonable and the tow itself was completed in a short amount of time.
Would definitely use their services again and would recommend to others
It's a great ride, good conversation. Everything went on ti'm. And guess who I'm calling next time? I need a tow truck road runner period I'm keeping your information on my text just in case I need a tow truck again. Thanks again for everything. The guy from Tennessee is a good man.
Give him a raise.
They were quick, only 35 minutes to arrive and their guy was very good and patient.
Despite being out in the cold pouring rain for 20+ minutes, he managed to maneuver my car out of a roadside ditch with little to no damage!
They were the 2nd towing service called, as the first came and said they couldn't do it!
So appreciate their good attitude and service!!
Dispatcher was also good and requested pics in advance so they'd have some idea of what they were working with!
They were awesome! They were able to finesse their way in and out of a tight apartment parking garage through multiple floors. They also had a tough parking spot to park the vehicle at the final towing location and it was incredible to watch him park it with ease. They were friendly and made sure to keep me informed of the ETA.
Roadrunner driver was quick and fixed me up right with the gas I needed. Why would Alfa Romeo switch to a text message and web based roadside program??? I’m in trouble on the road and need a person, not ordering Grubhub!
After getting the run around for 22 hours from Triple AAA roadside assistance that I pay for premier membership. They finally came to the rescue. The gentleman was so kind and helpful and understanding to my situation. I very much appreciate their prompt service and professionalism.
I never write reviews. Unless I get a service that is more than i ever could've expected. I have to share when I have a far superior service. I'd recommend this team to any and everyone.
Professionalism from start to finish
I called late on Saturday evening wasnt sure if anyone is available.
Mat in dispatch answered the phone and was very helpful.
Austin arrived within 15min of me scheduling it. The van was in an extreme tight spot behind a house. Austin was a magician with the controls and made it look easy.
Start to Finish Very respectful
professionals.
Thank you Mat, Austin and Road Runner
I’ve had a great experience with these guys both times i’ve dealt with them. Always professional which is usually not what you get with towing companies. And they really do a great job with lowered sport cars. Probably the best towing company in nova
The gentleman who came out to assist me was so incredibly helpful! He explained the process and was able to get me back on the road. I appreciate this towing company and would recommend it to anyone!
I had fantastic experience with Road Runner Heavy Duty Towing company. Their team responded quickly to my call and arrived at the scene. They displayed high level of professionalism, making the situation much less stressful for me. Their efficiency was truly amazing. They not only arrived promptly but also managed to fix the issue with my car within just 30 minutes. This kind of speedy and effective service is a testament to their expertise in the field. Their team truly knows how to get the job done.
Greg from Road Runner was great! I was stuck out in the middle of nowhere USA! Truck jack was of no use. Greg came from over an hour away. When he arrived, he quickly accessed the situation and got right to work. I had helped him some by having the lug nuts loose and spare tire out and ready. He clearly had a long day but was still full of energy and was great to talk to. He had the tire changed and me back on the road in no time. I don't know much about the company or it's employees, but Greg is most definitely a huge asset to the company. The company should be honored and proud to have Greg as their stellar employee!!!
I’ve dealt with tows before (1990 vehicle) and this was by far the friendliest guy. This morning was the absolute worst, but my whole energy changed after just a few minutes in the truck with that a operator. Keep up the good work and thank you so much
Most times when towing company says 50 minutes it means 2 hours, Roadrunner backed up their commitment during Rush hour! Great customer service, friendly and knowledgeable driver
Steve, the driver, showed up quickly and was fast, diligent and courteous. He gave me a ride and even helped push the disabled car into my driveway.
Highly recommended
The gentleman that helped me was very professional, courteous, genuine and had integrity. He even made a recommendation to help prevent a future citation in the future. I really appreciate your service. 5/5 !
The Service from the Driver could not have been any better. Excellent service and just a complete gentleman that did above and beyond to help us with our towing service. Thank you Road Runner will always be our number one Auto Service.
I was stuck this morning not far from Hillsboro VA. On star called road service for me and they told me Roadrunner towing comp will be there 30 min to 1 and a half hours. I kept getting updates, on his arrivals. The gentleman was there with in 30 min from what I was told. He so nice. We talked. Excellent customer service for this gentleman. I would call them again. He towed my car to Leesburg.
Mark was wonderful. He was pleasant, helpful, and sought a solution before providing the necessary tow. We hope not to again have need for this service, but if we do, we surely will call upon Road Runner!
Our vehicle is under warranty and they still showed up super quick. We got an estimated time of 50-80 minutes....the tow truck driver showed up literally in 10 minutes. Quick hook up - didn't ask or even mention money - quick delivery to the dealership. Wife is happy, so I'm happy lol
Very knowledgeable and ran the test twice showed patience. Also took vehicle to two places so I was very thankful for that. I was very pleased with the service that was provided. I would recommend them no doubt.
Eric was very knowledgeable about where I needed to go, what I needed to do, and gave me a heads up on the situation at the Freighliner shop involving space for my trailer! Very Courteous worked quickly and efficiently to safely get me to the shop. Definitely a good guy!
Ronnie is the best! He showed up much sooner than expected. Then he pulled up behind my car to protect me on the shoulder until my son arrived almost an hour later. He got my car safely to my mechanic. He was professional and upbeat when I really needed it. I recommend him/the company highly.
Outstanding job! Really took the time to try and load my car as safely as possible. It’s never fun breaking down and having to have your car towed, but my driver put me in a much better mood with his friendly personality. Thank you! Much appreciated.
Wow. Abe was on time and diligent. He was careful but worked efficiently. He demonstrated respect and care for my car. He obviously takes pride in his service and has a passion for high end cars...his attention to caution and detail made me comfortable as I had to watch my car get towed away. Thanks Abe
The tow truck arrived very quickly. Driver provided important guidance on how to change to new destination and make sure insurance still reimbursed. Overall experience was excellent!
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