Above and beyond service. I couldn't find anyone to work on my classic 50-year old + vehicle but David was more than accommodating. Very knowlegeable about all things automotive and the service was performed at the very highest professional level. Chris also provides excellent customer service both over the phone and at the front desk.
What's with all the negative reviews?!? I brought my 2019 Jeep Compass here for an oil change and some maintenance. They performed all the work flawlessly, and communication was good and much appreciated throughout the day. Highly recommended!
Ward’s Automotive replaced my battery terminals on November 26, 2024 and yesterday April 8, 2025 one snapped in half because they had overtightened it. They also incorrectly measured the amount of transmission fluid my vehicle had leading to a bunch of issues back in January which is the last time we went to them. At that time someone there refused to talk to me and asked to speak to my husband three times in less than two minutes and then argued with me over whether or not that’s sexist. There are better places in Huntington to take your car.
They were rude as hell! I brought my car in to get my brakes looked at! They Refused to answer questions after stating the work was something they wouldn’t do unless for a certain amount ofc! Then once I just asked about what the problem with the leak was they proceeded to try and belittle me instead of answering the simple question I had! that would help my car be safe to drive! They are u unprofessional in my opinion on how they handle customers ! Just don’t go there with questions I would say! They do still do okay on cars! BUT CUSTOMER SERVICE HORRIBLE !JUST HOW THEY TALK TO CUSTOMERS! Just rude!
I’ve had countless positive experiences and outcomes with these guys. These folks are honest, accommodating, and professional. Thanks for the great service guys!
I wanted to get tie rods, ball joints, and upper control arms replaced on my gmc envoy, they would do the work because he said my parts are cheap and didn't what there name on it, I ask him to give e me a quote for there parts and labor, he quotes me 3000 dollars, and I called there supplier and those parts are made in China also, beware of this business, there not in the business of repairing cars, there in the business in ripping people off, I miss women's garage, he was honest and great with his customers, wish I could say the same of words auto
I have had a lot of issues with them. First I had my ball joints replaced well 6 months later the left ball joint went bad again. So I called them up and they said they will fix it for only $110 I thought that was fair well when they got don't it was $600. Then I spent $1'000 to get the gasket fixed on my Chevy Cruze because that's what they said was wrong. Well found out it was just the oil Lid. And lot more stuff than this. Just be advised if they quote you $500 then times it by 3 . Just a rip off place. Go to River City tires in the west end They will take care of you without ripping you off. Since I've been going to them. When they fix something it's for a fair price. And you don't have to go back and get it fixed again and have to pay for it.
Roger and his crew at Ward's Automotive are fast, kind, AND honest! My car recently broke down and Ward's was truly the only shop willing and able to repair it (I thought my clutch blew, but they informed me that only the axle needed replaced, and for $1000 less than what the clutch would've cost! You cannot find honesty like that anywhere, especially at a dealership - & no other place around is willing/able to even look at Honda clutches!). Knowing I didn't have another transportation option, they got the job done in impressive time and let me know as soon as it was ready. I'm so grateful to Ward's and would highly recommend them for any repairs & maintenance work. They went above and beyond! They made what should've been a stressful situation so much easier on me and charged me a very fair price! I will be returning!
Really friendly helpful and decent people. Thanks for your service! Update! I bought 4 tires with free rotation for the life of the tires. Stopped by today and was told they only do appointments, would I like to make one. I said yes then it was Wednesday, when I asked for a time it became first come first serve wait outside!!! I have 2 broken bones in my foot from yesterday, thanks but no thanks!!! Ya might want to get tires and service some place else. After I left they kept calling trying to placate, I didn't appreciate that either! Will not be back!! You got your wish, free ? Really???
Came in with an actual emergency and was promptly shrugged off and laughed at. Was told “they were too busy” to even LOOK at my car. Luckily a shop down the road was willing to act fast and help out before engine was damaged. Not a fan.
I called to get a quote on an alignment and was asked the make and model of my car. After giving the information I was quoted a price of $69.99. This was about $20 cheaper than the price at the dealership so I went ahead and made an appointment. At no time was I told of any additional charges. I show up for my appointment and waited for over an hour for the work to be done. No big deal. At no point did I ever leave the waiting room. Again, I was still not told of any additional charges until the work was done and then I was told there was an additional $35 charge for a “code link reset”. I argued that I should have been told of any possibility of additional charges at the time of scheduling or before the work was done as I could have had all this done at the dealership for a much cheaper price and without hidden costs. The guy gave me a whopping $5 off. Just another garage taking advantage of their female customers by adding costs and services without consulting them so they have no choice but to pay. I will NOT be going back.
It was time for a timing belt and water pump. Ward's came recommended by my retired local mechanic. They had the work done early and used quality parts from Napa. The cons to the job are small fasteners were broken and wires were slightly misplaced which I reattached. The radiator hose is rubbing the fan shroud and one month later the radiator needs replacing due to a crack in the top next to the cap. This may be circumstantial as I have 252,000 miles on the original radiator. I have a 24-month warranty on the parts.
One of the mechanics made rude remarks to me because I asked him to fix a mistake. I then went inside and the guy dave continued the crappy attitude that the first guy gave me. Then when I got upset he tried to gas light me. I would not suggest them and I will never go back. I spent a lot of money and they acted like I was stupid or something.
Doug is the best! We got stuck on the side of the highway and had no idea where we were. We called him to see what he could do and he went above and beyond. He worked on our car first thing in the morning since we didn't get to Hays until 8. He helped us with everything and was a fair and honest mechanic. He knows what he is doing but even more important his personal touch on making sure we were happy made it the best experience. I would highly recommend going here for all your car needs!
failed my inspection for windshield wiper blade lol they really try to squeeze every bit out of everyone that comes in. you guys can only get away with ripping people off when they don't have any idea about cars. btw I got my inspection somewhere else, and no state inspection is not the same everywhere, some people are kind enough to help you save some money, and people that work in ward's will tell you they are trying to make sure you are safe and recommend every repair in the book to you. learn about car, be smart, don't believe everything shops tell you
Fantastic! I was traveling to Kansas for work when I experienced car trouble and pulled into the closest shop I could find. They were so friendly and helpful and fixed my car in a timely manner. Definitely recommended.
Great auto repair! I am really impressed with the overall experience. Everyone was so easy to relate to and I never felt self conscious about asking questions. Thank you very much!
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