AutoZone Auto Parts in
Gassaway (WV)

Well kept store. Very knowledgeable staff.

Outstanding service! Really appreciate the staff here who took care of us and our car when we were panicking after the Check Engine light came on in the middle of our travel! Very knowledgeable. John or Steve—unfortunately I forget the name and it’s not on my receipt—went above and beyond to help us out. He and another expert even got water for our small children who were waiting in the hot sun while we figured out what was wrong with our car.

We stopped into this location today on our travels having car troubles, and Joe was amazing! He was patient, helpful, and took great care of us! He told extra time to look at our car, do research, and give his expertise. We very much appreciate his assistance and customer service!

I was in a bind and they loaned me a tool that i bought anyway. Great to see a good hearted store. I highly reccomend them…

Joe and Travis were extremely helpful. We were traveling back down from the holidays when the car started shaking. We went to this autozone and they both went above and beyond to make sure we were back on our way. They even allowed us to borrow their tools instead of forcing us to purchase tools like other places may have. We still bought some anyways so we have the materials if something happens again. We’re not West Virginia natives but I would come back here in a heart beat if I was having car problems. Thank you guys!

I have a friend that does a lot of business with them and Scott and the guys always help out

"Super Dave" I am a traveling eye doctor that drives over 1500 miles a week! My BMW X5 over heated and I was stuck & out of luck. I was able to prevent damaging the engine by very slowly and meticulously maneuvering the vehicle into this AutoZone parking lot. God's Grace led me to Dave who works at this location. A very calm, cool, and collected fella from the onset he candidly insisted that there isn't any actual mechanical failure with my vehicle. Unfortunately, to my dismay my car's engine remained overheated. He didn't get frustrated and continued to work with me off and on for hours as I advised him that I need to find other means of transportation. Without hesitation, he arranged a rental car, while we were waiting, he recommended local mechanic literally right down the street. The mechanic was able to tighten a couple of loose ends and my car finally cooled down (me too), and VOILA I was back on the road and able to attend to my patients 450 miles away. Dave accomplished all of this out of the kindness of his heart. God Bless :)

David was an amazing help, we had a break issue on the way to our camping trip, David went out of his way to get us back on the road! Awesome customer service.

David Moore went above and beyond any parts sales person is even expected to. He made sure my part was correct. He even carried the radiator outside to match it up. Well done sir

10 starts if I could! Joe and David went above and beyond! I am from SC and was headed to NY for work when my car started running hot around 5 and I walked to AutoZone to get my parts, they gave me a ride back to my car(above and beyond) and then found someone(Alan hoover) to work on my car for me the same day bc all the places around here were booked! 😭 Turns out Alan hoover also used to work for AutoZone! He had my whole car tore apart and back together in around 3 hours!! Let me tell you these gentlemen were SO kind and helpful! Hands down THE BEST service I have ever had! Appreciate you all so very much, y'all have no idea!! When I tell y'all I was sooo stressed but Now it's the morning and I'm back on the road like it never happened! God bless each and every one of you! I'll forever remember you guys!! 💚

Staff does their best there, if you have a problem they'll help the best they can. Some people are more knowledgeable and helpful than others like any other corporate parts store. There's a Napa just down the road, I'm just saying...

If I could give this store more stars I would! First I called them to find out if they had bearings for our trailer that we had. We were coming from New York to Georgia. They were very friendly over the phone and tried to help so we slowly got over to autozone. Dave and Joe were so helpful offering everything to get it fixed! Not just that they made our toddler happy who had some tantrums. Personally im very thankful for those people God bless them. If you need help stop over there im sure you will get the best service.

I called before hand and told them exactly what I needed so it wouldn't take all day when I arrived. I walk in the store and it's completely dead at 7pm. I browse for a few minutes until finally a manager pops up from the back and asks how he could help me. So after telling him my info he goes back in the back and comes out with several boxes. He starts to ring me up while I'm opening and inspecting parts. I notice right off the parts are all wrong and tell him my vehicle information. He then proceeds to tell me that I had told him the wrong information and blames me that the parts are all wrong. I started laughing. I couldn't help it. So while I'm laughing, I proceed to go over to the computer, pulling up the right vehicle info and part numbers. At 41 I'm starting to wish more and more for my own deserted island. I'm going out on a limb with 3 stars, but at least the parts have done their job.

The manager, Tim, is always good to make sure his customers are taken care of, to the best of his abilities. If they don't have what you need on hand, he can usually get it within a day or two.

We had to stop here for a serpentine belt, ours shredded on the way to Tennessee from Ohio. We were lost, and Stressed out because we were a long ways away from home! I will say these were the friendliest guys I’ve ever had the pleasure of dealing with, when it comes to auto parts. A customer in the parking lot helped us change the belt, i wish i knew his name, but if your reading this sir, we appreciated it more than you’ll ever know, thank you again. Overall, this town had some of the nicest people I’ve ever met, and the guys at this auto zone were awesome, i would 1000/1000 recommend! Thanks again to all of you!

The team here were so kind, helpful, and went above and beyond to get us back on the road on a Sunday on a holiday weekend. Appreciated Jonathan and Alan’s help so, so much. Great staff, great store.

Excellent store and fantastic customer service! I was traveling late in the evening with my babies when I noticed my light came on. I found the AutoZone in Gassaway on Google and quickly stopped. Let me go ahead and say I am mechanically challenged and do not know anything about a car besides getting in and driving. Once I walked in Joseph was very quick to greet me and ask what he could do to help. I told him my situation and he was able to diagnose the problem very fast and told me I needed fluid for my transmission. Joseph went beyond my expectations and helped me even further by putting in the fluid and checking my jeep out AFTER the store closed for the day! Now that's true customer service! I highly recommend this store to anybody that is in the area and you'll be taken very well care of by Joseph and the rest of the team

Everyone including the other customers are always polite and very helpful.

We have been traveling across the country and our bumper had begun to fall off because of wear and tear. Joseph was amazing! He helped us find the correct pins and nuts and bolts to keep it on for the rest of our trip! He even helped us put them in and make sure it was done right! Absolutely amazing customer service! So thankful to have had the pleasure to meet him to help us on our way!

This store is about an hour from my home. I was traveling and received a warning light that my tire was going flat on the interstate just before this store's exit. No repair shops were open. I quickly found Auto Zone, and I was losing over a pound of air per minute. I found my leak, and decided I would figure out how to plug the hole myself. I spoke with Tim, the manager, who initially suggested I could use Fix-a-Flat. I stated that I'd rather use a plug and I could buy an air compressor. Tim was a true lifesaver. He took me right to where the plug/repair kits were, and he loaned me an air compressor. Tim had no obligation to help me any further than this. However, he came outside with me and helped me with the whole process! I tried repeatedly to tip him, and he absolutely would not accept any cash from me. I'm not certain I could have repaired the tire on my own, as I have never done it... and I am not very mechanically inclined. Tim alleviated so much stress from me! I needed to get to the airport, and I was able to go from a completely flat tire, to a perfectly functional tire in under 20 minutes. I am so grateful that Tim was there, and that Auto Zone was there! I already like Auto Zone, and I am telling all my friends and family about how awesome of an experience I had at Auto Zone! Tim is an awesome asset to your company. Had I not asked his name, he would not have even told me. He sought no praise or financial gain. I've never met Tim before, but they have a very honorable man managing that store!

Never had any problems here. Do to lack of staff it been slow sometimes but, always got treated with respect. And this is not like the one at Summersville where rude and lazy goes hand in hand. Wasn't that way until "Patty" took over. I will not return to Summersville till she retires. John at this location is top notch! Thankfully I have to option to come here!

Here's my story. My wife and I were motorcycling through and stayed in Sutton over night. I checked my oil and noticed it was low. I needed a specific oil product. Because we needed to get on the road first thing I took a chance and called in the morning, (Memorial Day Weekend) before they were supposed to be open to see if I could figure out what to do. Sure enough Tim answers. Right from my first phone call Tim was a class act. Courteous, knowledgable and very helpful. In all the confusion I arrived at his store without my wallet. No only did he give me the product I needed without payment first, he paid for it. Hey all you travellers out there, and in particular bikers, you have a friend in Tim. Thanks buddy.

These folks are awesome. They helped me figure out which fuse was blown in order to get my port working again to read the code for the check engine light. He even explained the code and gave me suggestions. He saved my trip. Would recommend anytime. - Sara

Although they offered me a job because I changed out my own alternator, I think they were just kidding! But I'm not kidding when I tell you Tim the manager and Wayne the gentleman who helped me are two of the nicest gentleman in the car industry you'll meet and as far as the store, very well stocked and organized. They had my alternator in stock and I was able to find other things I needed on the Shelf.

Both of my headlights went out at the same time. I went to the auto zone in Summersville and the 2 gentlemen that helped me were very friendly. They even changed both of the headlights so that I could get back on the road safely. I can’t express enough gratitude. If you’re ever in the area, pay them a visit for your auto needs!

We get parts here often to repair and/or maintain two family vehicles. They always help us find the parts we need and have them delivered quickly. When we couldn't pick a delivery up because of work, they took the parts to the local garage where the vehicle was being serviced. The staff is always polite and helpful. Just this evening we got a new set of wipers and they quickly installed them for us. Highly recommended :)

True Customer Service here. Manager Tim Whitney and his staff here are awesome. They know how to treat people. My son broke down near him with no way to get around, they went out of their way to pick him up at the hotel and take him to get the part needed, get him back to his truck, get it repaired and back on the road. They did not ask for anything in return. As Tim told me on the phone, "We just wanted to help". As a father, far away from his son when something like this happens, Scary, Tim and the staff at Autozone took a burden off of me, and treated my son as if he was his own. Great People, True Customer Service. Autozone, just earned a customer for life......