What clients say about NAPA Auto Parts - Sumas Automotive in Sumas (WA)
Our car broke down on the way back into Canada. The Napa team were very accommodating and professional. They went over and above in their help and we would highly recommend them
Recently moved to sumas from everson so I’ve been shopping at the sumas store the last few times I’ve needed parts.
The younger guy behind the counter I believed named Parker is great. Very friendly and professional. I’ve mostly dealt with him and have nothing but nice things to say.
Store seems week outfitted with stuff on the sales floor.
Thanks for everything Napa crew
Outstanding Service at NAPA Auto Parts Sumas!
I can't say enough good things about the team at NAPA Auto Parts in Sumas. The staff here are incredibly friendly, knowledgeable, and genuinely eager to help. They consistently go above and beyond—whether it's tracking down a hard-to-find part or offering helpful advice, they never hesitate to lend a hand. Their dedication and willingness to exceed expectations made a big difference for me, and I’m truly grateful. If you're looking for top-notch service and a team that treats you like family, this is the place to go!
Thank you so much again!
Will & Katie
Wow can I not say enough about this place! I've never gone anywhere else to take care of my cars because I knew Steve (and now Ty!) would take AMAZING care of my cars! 10/10 would ALWAYS recommend!
The employees here are a notch above the rest, had a pretty rough situation turned into what i would call funnily, an excellent experience for recoving my car from a tow. Massive shout out to BJ and the Justin's! Thank you all for working with me on my situation.
If you want to trust a company, this is a company to trust honest about their prices, and when they can’t deliver, they give you the best alternatives and do care about people they serve
My car broke down right before coming into Canada, luckily I had amazing help from the team at NAPA. Kyle helped me above and beyond and they got my car ready for the road in no time. I would highly recommend this place, they are very hospitable and informative!
Terrific service here! I broke my positive battery terminal off the other day, and limped my car here with vice-grips on my positive terminal. Not only did they have the part, but they installed it free of charge!
Really Good, helpful,knowledgeable, friendly, employees! Every one of them! Recently starting going to this Napa store and from my first visit there to my most current, I have had great service ! Thank u all!
For as long as I can, I will continue to get my car serviced here! Their honest, noble and hard working. I received two other quotes of $900-1000, and after going to Napa, Steve was thorough and honest and it was clear that the other places were gauging us. Grateful for an honest team of mechanics!
They truly value the customer of such a white minivan machine. Got the parts ordered and put in and away I drive. Thanks guys so so much appreciation. - Ellie
Inept. Incapable of a simple tow from a parking garage. Another company handled it easily. The driver was belligerent and racist when he showed up (not reading the roadside assistance request) to learn policy won’t let him inside a garage. I called to complain to the company but it appears this inept, unprofessional is the owner! Do not recommend
WOW, had a AAA appointment call, Josh responded to our storage unit. 1 Vehicle was a pretty easy jump.The other( Ford Escape) was a battery replacement & it was a BEAR. The battery was buried in the engine compartment & was hard to access. Josh, improvising with his limited tools
pulled out the old battery & got the new NAPA installed & "she fired right up"
& on to her new owner the next week.
It was my first time needing a tow yesterday. I called and was told I’d wait an hour, that the truck would pick me up where I was and take me back to where my car got stuck. Right on the hour, the truck came and picked me up and we headed up. Once we got to my car, it was clear he was experienced and good at problem solving on how to winch me out and get my car turned around on a snowy and steep forest road! The service was great and if I ever need a tow I’ll call again. Thanks Josh!
My truck broke down on Mt Baker. They came and got me. Quick. I needed a new alternator. They said they would have one brought first thing in the morning. They did. They were extramly friendly and helped me and my dog get a hotel for the night. The next day they let me use there phone to make calls to Canada where live. I was in a tough situation and they cared more about me. My dog and our well being then makinking money off us.
They are also fully capable of fixing anything you need. I have never left a review before on anything but give them a hands down 5 stars.
Been going here for years. The staff is always helpful, honest and knowledgeable. They're not pressuring for sales nor do the make you feel unwelcomed. Parts are expedited and correct.
We thought we needed to change our battery, drove there and the sales person Adrian did not even come out to look and make sure we were getting the right parts to change the connectors and battery. We now are paying 1,500.00 in repairs due to his lack of initiative and knowledge. Car is still in the shop as we cannot afford to pay for his lazy attitude from the get go. We are in Maple Falls, disabled on fixed incomes so....thanks Adrian and Sumas NAPA for helping make our holidays bright, (not).
Ron was AMAZING. He helped us out so much and was so kind through such an unpleasant experience of your car breaking down!! I am sure that the mechanics are also kind, however, I did not really deal with them. Bottom line, go here. You will receive great service at a reasonable rate.
My friends car was getting towed and I got there at the same time I ask them if I can pay for towing and get the car they said no but they told me if I come early morning when they open they won't charge anything for extra and they won't charge for a day. Most towing companies in town rip people off but these people are great so I would definitely recommend them because they are good people
