The worst customer service go to buy a bracket for a radiator and they charge more than a brand new piece and you have to pay 3 dollars just to enter the shitty junk yard. Worst customer service I ever have had
Terrible customer service. They charge a fee just to go find out they dont have the part you need. If they do have the part you need they charge more than what it costs brand new. The guy at the counter told me he suggested I do that then.
This is the worst company to buy used parts from they wanted over $100 for a used Chinese radiator. When I show them the exact same manufacturer of radiator was $65 brand new online they told me they would not negotiate price. Honestly they just cost themselves money and lost the sale. Not to mention all the other parts that were removed from the car that I will not be returning for
I worry about the health of the people working there first and foremost before I go further with this review. The lady at the front counter might need medical attention. I'm not as sure, but I'm worried for people here. Like, you'll see what I mean. If you actually dare to go to this place and we'll leave it at that. So I will say that we called ahead of time, and they said, they have one. It was like a done deal. And they said, we have to go find it. Ourselves, but it'll be really easy. And they can't go look for Us. I don't know why. Because the car that they claimed had this tire was so close. You could throw a baseball from the spot that she was supposedly doing her job and easily. The baseball would hit The car won't hit the tire though. Because the tire's not there. And maybe her legs don't work.I don't know her mouth does, and i'm not happy about this place because they charged me three dollars to walk outside.Which they could have done just to find out that the thing they claimed was, there is not there.This place is complete trash and garbage.Just pay the extra twenty five dollars and go somewhere else
Terrible location now. Used to be kindof ok, but employees have gotten a lot more rude. $3 cover charge now. Parts are barely a few percent off from Gundies, B&R and other local yards that pull the part for you. Save yourself the labor and just give a quality yard your business.
Pick N Pull type yards used to be a great way to save money for a little of your time. Not this one. They don't deal in assemblies. First thing on their parts list is bumper complete, then below, "bumper cover (plastic)". We'll once you get up front you get told after all your work that the complete bumper is referring to something else and it'll be 40 bucks for a simple reinforcement bar I could've had for the same price already pulled for me somewhere else. Then the prop rod that is part of a support assembly will be another fee. Used to be able to make a deal for a whole front clip. They don't pay over scrap value for any vehicle, and every dime is already in their profit margin. I buy at auction frequently and am well aware of what they pay when I pass on them. 3 years ago this yard was a 3. Now avoid at all costs.
Won't accept returns from other branches. I would understand if it was out of state branch, it's enough they won't give us cash back for returns now they won't accept returns with a receipt from their near by branch. This is the last time we go to a pick n Pull. eBay is much cheaper for most used parts.
Yesterday I called Pick-n-Pull they told me that the day before they got the car that I needed the parts for front bumper,grill, and headlight. I live an hour's drive away from Tumwater when I showed up I paid $3 to go look at the car that I was to get parts from the fender was smashed headlight was smashed and twisted the grill hanging on the front was from a different car. I went back inside and told them, and explain to them I was from out of town and that I called the day before. I asked for my $3 back and they said there was a no refund they never inventory their stuff they just know what they have obviously not what they told me they had. I asked for my $3 back cuz it would have been simple for them to say that the parts I wanted were all destroyed still attached to the car I was told there's no refunds they don't keep track of the vehicles. I asked if they had a grievance form just some email address of the bosses which would be okay if they had the form maybe the better Business bureau can look into this so other people don't get screwed out of $3 and all the gas it took me to get there and get back home.
This place is great for getting used car parts. They charge $2 to enter the yard and you sign a waiver. The girls at the service fest are very kind and helpful. They even have events where you can get what you need at a discount from their regular prices.
People at the counter were very nice and informative. I had to take the car back return it for another one no problem. But didn't like being charged $3 again to get back in that was bulshit
Not much in older cars. Seems like they keep cars only for a short while, then crush them. Returns only get you store credit, even if the part you got was defective.
I’ll probably never go back to pick n pull ever again. Been getting worse and worse. This time was definitely the last. Costs $3 to get in even with a phone number. Parts are way overpriced. And the woman that checked me in today had a terrible attitude. Sucks to see it going downhill I used to love this place
Well they usually have just what I need . I enjoy conversing with the staff (Chris) the prices like every where have gone up a bit . All in all not to bad for what it is. Thanks pic n pull for being in business and thanks Chris for all your help.
These idiots wrote on all my parts I just bought . I didn’t think anything of it until I tried removing the pen ink from my hood, fender, bumper and spoiler, the ink doesn’t come off ! They need to train their employees to write on the back side of these parts and not directly on the painted surface!
I'm 65 years old businessman so I've been around long enough to know how the business world works. Was told they had a set of wheels for my Honda pilot I get there they don't have it I've driven 40 miles one way they tell me they don't have time to look through what they do have. I'm standing here with the money in my hand. In 2025 most businesses understand they live and die by reviews. This one is dying, don't bother going there. They simply don't care.
Bad junkyard. We called a day ahead of time and was told "we have that part". We drove more than 40 miles to find a hood, and when we found the right car, theres no hood. Also the people. We told them many times that it was our first time ever going to a pick and pull, and they talked to us like animals. We pay $6 just to walk through and couldnt get it back after not finding the part i guess the $6 is for the peice of paper they give for the car number
They had my part, however they had two less vehicles than initially quoted on the lot so be sure to call before you leave to check inventory. The employees all had an attitude for some reason, but didn't ruin my mood I'll give it 3 stars for having the part, prices were fair.
Great selection, friendly knowledgeable service. Vehicles were easy to access and offers returns on used parts if they aren't an exact fit which is very convenient. Prices for the parts I needed were extremely reasonable. Definitely will return in the future if needed.
Hey I’m Calling them twice and they said we have 2 off them and I’m driving a 1 hour to only one way for pick up the Hood . for a Toyota Corolla and guess what They doesn't have it (((
These people are unprofessional and very unhelpful. We drove forty miles for them to tell us they can't show us anything they can't guide us to find a part in the yard. It is not a family friend place. It is not a woman friendly place. I was spoken to so unprofessionally. And their customer service is non existent. Please know exactly what you are looking for with people with tools before coming into this place. You can not treat it like a part shop and I wish they would put that on the website or on the door. Waste of time.
Most all the staff are helpful and friendly. I come at times that I only really ever work with Melissa; whom is very knowledgeable and helpful and both Chris's which are always very helpful, knowledgeable and super friendly as well. Pretty good selection, and mainly the prices are fair. Only advice I have is make sure you are being charged for the proper part type, as it's easy while checking out to have the wrong part type entered and it can be the difference of $3 vs $40 more or less depending on the part of course. Also, if you don't ever see a specific type of vehicle you might need just mention it to management and they will definitely help to get something to the yard which was super helpful for me and impressed me they went above and beyond to bring what I needed in give or takes couple years. Overall, awesome place to burn a few hours at if you have the time with some great people. F
I had no idea when they closed the yard and as it turned out, I showed up with a minute left. Instead of dismissing me and shooing me off until tomorrow, the woman behind the counter welcomed me in and in turn i told her that I would just make sure they had the part and would come back tomorrow when they were open and I would have more time to pull the part. Excellent customer service! I'll definitely be back. Thank you for helping to restore my confidence in the retail professional.
I needed a alternator and was short on cash. It only cost me about $22.00. It is still working great but if it only lasted until my next pay day I would have still been happy. They were great to deal with I would go back again for sure.
Me and my wife had the best experience and Renee is amazing she helped us every step of the way .everyone was very helpful. If you are are in need of selling your car or good quality used parts go see Renee and the guys at Tumwater pick n pull they are amazing and have our business for life .
Staff are nice, but the yard is not organized the way it’s mapped out. Make and models are all jumbled, inventory is not updated often in their database/online. Multiple times I have gone out looking for a specific vehicle, made sure it was on their inventory in the store and went to look for the car but it was already gone. If you’re looking for a station wagon it’s a 50/50 shot it will be in the correct brand area or lumped in with the trucks for some reason. Almost always have better experiences at the yards further north.
This place is only getting 1 star cause it won't allow me to select 0 star. This place is not honest. They overcharged me on the part, I checked the price online and everything. The guy charged me for the wrong part and he asked for a core. I did the repair and realized that I was overcharged. I called them first thing and spoke to the manager, I told him they overcharged me and asked for an "in store credit" price adjustment (not a return) cause I was bringing the core back. The manager confirm what the correct price should have been too. He told me, after I told him it's in the transmission already, he told me I'd have to bring back the one I bought for a price adjustment. Poor practice and poor service, for a simple price adjustment off their mistake. Again, I wasn't asking for a return, just wanted the price adjusted, either way they get my money. I wouldn't recommend this place to anyone, first time and last time there.
