I briefly spoke with the presumed owner of the company or at least a manager.
He was very rude unnecessarily when I had politely asked questions about why my vehicle hadn't been picked up when it had been scheduled to.
I was counting on it being picked up at that time and he acted as though I were in the wrong just for asking what happened.
Major immaturity, I hope he gets shut down he does not deserve anyone's business especially after reading these comments on here. Good luck everyone.
I really appreciate the service I received. We were in an accident and I didn’t have towing insurance . Starting with the dispatcher in the office. She was helpful and cared that my grandson was ok. We live a distance out of town but they gave me a really fair price. The drivers were very friendly, helpful and respectful. I’d say they really are. “Good Guys”
Apparently their time is more valuable then mine. I have been left hanging 2 different days without even a freaking response to my calls , text messages and Facebook messenger today. The first time I was told they be here between 11 to 3. When I finally got ahold of someone they didn't know what the driver was doing. And by the time I got the response it was past the time they gave me an I had already lost out on a days work. Today I can't even get a call back an I lost another days.work an pay. Im pissed to say the least . What a horrible way to run a company . No respect for my time. Zero zero stars
Hope they tow better than they drive. Tailgating people in the middle lane on the freeway at 70+ mph is nasty work. Then they passed at 15+ mph over the speed limit with his ear up to the phone.
Just witnessed one of the tow trucks driving through middle of the parking lot at rosauers in suncrest rather than go the way he should ended up cutting someone off and the driver of the car honked and the tow truck driver literally opened his door and started screaming at the guy and called him mentally handicapped the tow truck driver was the one in the wrong you can easily maneuver around in this big parking lot rather than go straight through it I see why there are bad reviews about this place
I went to this business ourt of desperation. I had a 2016 audi A4 that was broken and I couldn't afford to fix. long story short I ended up with a 1200$ van that I have been fighting with Good Guys about the title for 7 months. I have contacted both washington and Idaho about the title and both confirm that the vehicle is still titled in Good Guys name. Im stuck with a van that I cant register and they refuse to return my calls.
NOT GOOD GUYS>
My understanding about the previous reviews is that was a repo as payments weren’t made on the vehicle. Why were there 14 year olds in the backseat? What were they doing back there? 🫢
Bill has helped me in a pinch many times. He probably would have worked with you on payments before you went and trashed his name and contort the story.
DO NOT USE THIS BUSINESS! Bill the owner was filmed backing his tow truck into a car with children inside, he jumps out ,sees what happened , jumps back in his truck and drives off! Did not take responsibility! Hopefully they sue him, and press hit and run charges! Do not deal with criminals!! If I could give less than one star he would get -100!!
If I could give zero stars I would. “Good guy” is a strategic name considering bill the owner and his employees are the furthest thing from good guys. Saturday June first bill was hauling a trailer when he failed to check his surroundings and backed the trailer into my 14 year old brothers car while him and his friend were sitting in the car. Bill got out, saw what he had done then drove away. When my mother called to confront him about the damages he yelled at her and said “do not ever call me again.” a mistake, an accident, or just plain incompetence whatever the case may be how he went about the situation was wrong. Bill has children of his own, what if someone did that to your kids bill?
The people here are honest and very helpful. I am very happy with the vehicle u purchased from them and they were very honest about what they knew about it.
