What a disappointment and how far downhill this place has come. It used to be about great deals. After I drove all the way there, paid a fee to get in the door, and found and pulled the part myself, they tried to charge me TWICE the retail value of the part. That's right, they wanted $122 for a part I could get for $67 online including shipping. What happened to this place? What a complete rip-off. Never going back and no one else should either.
$6 entry for 2 people. We went there and took out two door handles and spent nearly two hours to gently remove them both just for this location to to charge us over $40 for 2 door handles when its less than $27 online for all 4 new. More expensive than what seems logical.
They've been a lot better recently. If you look kinda young they will ask for ID. There is a $6 entry fee so I'd recommend check their website for inventory and part prices. Parts prices are meh.. but still a lot cheaper than most places. Hours state they close at 6PM however they don't let people in after 5pm which is very misleading. All cars are on wheels and on concrete floor making it easy to pull parts. Cars are frequently being replaced with newer junked cars.
If I could leave a lower review of 0 stars. I would this place has gotten absolutely outrageous. They charge you a $2 fee to get into the reckoned yard. Then they charge you corcharge fee on all parts. Then they should want to charge you for the part itself. And now they're charging you a warranty fee. So
A simple blower motor that Would cost normally twenty bucks at other wrecking This is outrageous. I will never do business with this company again. Not to mention, I find that their staff is quite rude. When I go and their warranty is a joke, they will exchange the part for another part. If they have it, they will never return your money. And I'm going to talk about real momentarily. I had a friend that had a transmission that he bought from them. We installed it. The transmission turned out to be garbage and all they would do is give him a voucher card for the replacement cost of that transmission or or another transmission.
And when he finally decided to use the voucher card. It was expired so they screwed a mat of his three hundred bucks
they got a some what cute girl there. atm... idk why i bother going here, i dkknwo better everytime.. and every time i go i come out with nothing. getting in is a pain and coming back out is a pain 9/10 times i just wanna look at ur darn tires it takes 2 secs to find out you aint' got it and move on.. aint gettign charged to lok.. at least braven is free.
The crew has always been helpful in the years I have come here. I came in recently to get a radiator and had the normal banter at the counter with one of the employees. Upon leaving I was approached outside by the manager Joe Pedroza. He proceeded to apologize for the counter persons attitude. I was confused and explained that I have been coming here for years and I love these women and their attitude was absolutely wonderful and I had no complaints. I was completely embarrassed for this employee because she did nothing wrong and he kept insisting that she shouldn't talk to customers the way she talked to me. I am still confused because all she did was talk to me like I was a friend. I would have given the location 5 stars but what kind of manager is going to go out of their way to shit talk an employee to a customer and then disagree with the customer and try to convince them that they don't need employees like that working there. Personally I think pick n pull 100% needs people like her and not managers like him. Stepping on good employees to build yourself up is one of my triggers. I was always told to keep it to yourself if you can't say something nice but this has been eating at me. Do better choosing management pick n pull.
This yard has went down hill drastically. Parts are expensive inventory is all over. The lady's that have taken over the front are rude over charge you on stuff that you can easily find on craigslist or marketplace already pulled and probably in much better shape. Or even brand new from a parts store. There used car prices are ridiculous. They have taken out all of the engine hoist. You have to find a away to drop transmissions or any heavy part on the ground and drag it out. Service like this I don't see them staying around much longer. Edit: update changed my ratings from one to 3 star. Counter people were much nicer and more helpful then previous visits. Still have to find a way to drop transmissions. The engine hoists and wheel barrows are there. Pricing is still high but I dont see that going down with todays economy.
LOL how many places have eight 1-star consecutive reviews. Go somewhere else, kings. I won’t even call the service their ‘bad customer service’. It feels like they’re just looking for outlets to be sassy and spit venom at you. Someone go buy them some coffee and donuts because dam.
Don't go here even if it's your only option. They charge $3 dollars just to go into the yard while almost all other junkyards in Snohomish country charge $1. The parts are ridiculous overpriced and they nickel and dime you every little thing. They also no longer price match as they know there over priced by more then double on most parts.
The white lady at the front desk is extremely racist and disrespectful. She has short dirty blonde hair and blue eyes. I heard her harassing customers on the phone and she was being rude to an old man who needed assistance. She asked for my ID because she said I look under 26, but on the website it says 16 years or older can come inside. I clearly look over 16 and I happened to not have my ID so I offered to show a picture and she said she would not let me in with a picture of it. Since when do they discriminate on age? I have never gone to a junk yard that asks for an ID , this isn’t a club? I will be taking my situation and escalating it to corporate. She clearly doesn’t want to be there and when I tired reporting her the other ladies at this location did nothing about it. Very unprofessional and unkind.
Extremely rude customer service . The white lady at the front desk was extremely disrespectful and dismissive. She said I looked underage and continued to ID me and I did not have my ID at hand so I offered to show her a picture. She cut me off immediately and she there is no way she would let me in without a physical ID. A kind old man behind me was asking why she needed my ID because they have never asked for it at that place. She continued to state how I looked under 26 and I would not be allowed in. Do not come here if you want to avoid being harassed.
Went in to pull a couple spoilers off some Nissan pathfinders, $75 for two, they usually sell for $120$-150 a piece on eBay. I’ve seen the reviews of this place and cringed when I approached the doorway but it wasn’t all that bad. As soon as you walk in you sign in at the tablet and then proceed to the back exit to enter the yard, they have portapotties - the bathrooms inside are employeees only. Just go get your parts, come back in and when you get to the counter tell them immediately what parts they are and how many cars you pulled them off - they need to find the parts in the system and let’s be honest - not everyone at the front desk is going to know what you have on the table - this reduces any unwanted sour behavior from employees. And lastly don’t expect a kiss on the cheek - which it appears some of you in the reviews expect… Go in - be clear - get out.
Staff was horribly rude and Mean i saw them bully customers infront of me for no reason overcharged. Condescending worst customer service ive ever experienced were extremely rude to me These people don't deserve jobs. After digging around sweating pulling rusty bolts in oily mud for hours I am charged the same as it would to but the parts new. Absolutely disgusting.
This place needs to update their prices. I went in to buy a part that costs $19.99 brand new and they wanted to charge me nearly $50 for this part used plus the part was broken on one side and cracked in the middle. The lady at the front told me to go buy it brand new so I left and I will and now I'm here telling people to do the same. It's not worth all the work that you have to do and put in and add buying parts that are two or even three times as much as they cost brand new.
Mostly leaving this review because of their absolutely insane prices, often nearly the same price as new, no negotiation, $3 entry is annoying. $36 each for 25 year old plastic fender flares?? Have had a general repeated poor experience here. I recommend going to Canada for far better prices, no entry cost, better selection, much more helpful staff, negotiation, and an overall better experience.
I am extremely frustrated with the service. The associates here are consistently unhelpful and downright unwilling to assist in any way. I've been in several situations with broken-down cars where I've needed just a little help, and they refused to do anything—even something as simple as looking out the door for me.
My most recent experience was the worst yet. I was stranded and needed to take an Uber to get there. Despite their posted closing time being 6 PM, I arrived just after 5:30 PM, only to be turned away at the door. They wouldn't even let me in, leaving me with no choice but to walk miles back. What exactly happens between 5:30 and 6 PM that they can't let a paying customer in? It's infuriating and completely unacceptable.
I won't be coming back here and would advise others to avoid this place as well. If you're looking for any semblance of customer service, this is not the place to find it.
Low staff, sharee seemed like she didn't want to service costumers and was condescending. She insisted I drive an hour to her location to look at a sticker on a vehicle instead of her actually taking 3-5 mins to go outside and look and give me the information needed on it. Should of been in the system? Very lazy. Not sure what she gets paid to do but she seemed to be having a slow Monday and still blamed it on being understaffed. Not a good experience with the location at all.
Cashier attendant was awesome. She gave my husband and I both a bottle of cold water. Without having to ask she knew we were in need of a drink. Very very hot day. Thought it was great to see she cared for her customers. Keep you the great customer service.
Love coming here to walk around for excerise and look at the cars but the staff is generally rude and the prices are crazy. Could probably buy most the parts for cheaper brand new and not have to remove them. Only some parts have good pricing
Marina is an EXTREME RACISIST. I personally watched this person blow off customers that don’t speak English. She obnoxiously spoke in broken English to get a “point across” then told the customers “we’ll go somewhere else” all of this happened as we ourselves were asked to step off to the side because this lady assumed I didn’t speak English. After witnessing these interactions I asked why we hadn’t been help. One employee looked uncomfortable and said “I’m not sure hold on” and asked the black haired lady. She loudly said THOSE PEOPLE NEED TO WAIT. When I asked why she realized I spoke English and got some one right away.
If these are the types of employees they have as a “manager” well I will NEVER recommend this place. My first and last experience here!!!
Absolute bottom of the line junk for extra premium prices. It's really starting to show. No one is buying anything but little things. Stuff is sitting for months and months with nothing pulled. Don't you think you might make a better profit if things were priced accordingly? Your clientele isn't rich people. It's poor people trying to get to work. I'm not buying parts for my Lamborghini.
Super easy and the people are nice. Resonable prices! Got a window for 20 bucks. Their website is a little confusing. I couldn't find a price for just a window and I was expecting to pay 40 bucks.
Nice people big yard, I came to get a spare and found one that fits my minivan. Didn't take me too long and they let me borrow the tool to remove it. I'll be coming back to sell them my truck that I'm junking. They know the procedure and told me exactly what I needed to do, all the documents required and even gave me a quote for how much they'll give me for it. All I need to do is sign the title and schedule the pickup time. They also give veterans discounts, 10%
This to me is just a fun place to go and tinker around. I used to build engins and transmissions he'll rebuild whole cars from these places long time ago before on board computers got put all over every rig. For literally every system it's just not worth the money but still fun to go here with friends to see what is new and maybe there in need of a part
Went in on half price weekend. Really good inventory selection, cars are not overly picked. 2 bucks to get in, 1 dollar if you join their loyalty program (free). Only "downside" would be their staff demeanor, but come on. You are getting killer deals on parts. Get what you pay for? Not a big enough issue to keep me away.
20613 Smokey Point Blvd, Arlington, WA 98223
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