Horrible customer service. Ordered a part it was on the shelf but somehow I couldn’t pick it up as someone canceled my order and never refunded me my money. Very un professional and waste of my time. Also try getting someone on the phone line without them hanging up on you right away.
Transmission I purchased had a crack hidden behind the torque converter. Easy to miss. RMA process was a bit difficult as I had to use a system that isn't well explained in how to use it. However the local will call was excellent. Helped quickly and got me on my way fast.
This company just keeps getting worse, they changed to a new system and apparently don’t do delivery to the same places the have been delivering unless you send new paperwork. Past 3 weeks I ordered parts for two cars, first ordered, parts got canceled because they got broken. Ordered a different part and apparently bumper got lost in transit(never got notified till I called a week later to ask where my part was) third ordered has been over 3 weeks and still have not received it. DAN R. CARON, is who I have been working with, zero communication, I’ve asked him to call me and he just emails. I call doesn’t answer but emails right away. It’s about to be a month but have not received an item.
Really bad customer service experience 2 young females were not helpful) ! Refused to check on part availability and hang up on me or doesn’t answer the phone after calling back On my 6th attempt reached Fernando who was helpful and able to locate part for me in California thank you
I found this business looking for a replacement engine for my 2010 Escape. They had what I needed, and their price was better than the other places I looked . They had a 6 month 6,000 mile warranty on a used engine.
Do NOT use LKQ! Don’t make the same mistake that almost everyone in the rest of the reviews made. I’d give them half a star but that’s not an option. The level of incompetence is the only thing they excel at. I ordered a part and specifically ensured with a rep that this is the exact part and she assured me that I got the right part and we even confirmed the part number, I asked more questions just to make sure it’s the right one and they still sent me a completely different part. Having to call them about it and being bounced around and them trying to blame me even though they reviewed the conversation where they were clearly in the wrong. Then once that was sorted out, dealing with them paying me back was also a hassle. The funny part is, they pride themselves on putting women in a predominantly men dominated field, which completely backfires here because of their incompetence. That part didn’t bother me at all until they reminded me why unnaturally forcing things where they shouldn’t be does not work and produces the opposite effect.
This is my second time using northwest save company. David was on a point and corrected any issues that happened And Accommodated me. I will definitely be using them in the future as they are now And always my safe company Thanks again david
Rated five stars for the staff's friendly atittude and their very generous policies. Staff is very understanding and their policies align with the fact that they know parts from junkyard cars sometimes just don't work, and that's normal. I really appreciated that, as well as their friendly demeanor. Other reviewers are correct in that they are typically closed from 12:00-1:20 or so for lunch. Don't plan on going here during that time! The door will be closed and locked. Otherwise, pricing is fair and they're happy to work with you to get things done right. That, I really appreciate.
This place is a joke! "C'mon down your part is ready for pick up" get there they're closed for lunch it would've been useful information as I was on my lunch break and cannot get there before close asked if I could have someone come get the part for me NOPE! Steer clear this place is highly disorganized and the lady on the phone has a smart mouth. Returned the part over the phone I'm good I'll wait for it to ship from out of state.
I ordered two doors for my Toyota, this company sent them broken, not considering that I asked them to pack them, they said it's okay, these doors are not new, considering that the doors cost $1500 per pcs, the 3rd time I called them, they refused to send me other parts, they just didn't pick up the phone. They don't give a dam for the people. If you don't like what you do don't work there!
Sold me the wrong parts,and some parts that didn't work.they told me the parts were tested.now they won't answer my call,and they hang up every time I call.ill never buy anything from these people
We have had multiple bad experiences purchasing from LKQ. Delivery does not come when they say they will deliver, once they finally deliver your part...days late.. it turns out they send you the incorrect part, now you have to send that part back and wait who knows how long and deal with the angry client who was expecting their car back. Recently called on a Friday where I'm given a price of $30 delivery supposedly was going to be on Monday, I call Monday because the part never came in and they said I didn't have anything ordered, even though I had a quote number which they gave me and was apparently incorrect. Now I have to make another order that supposedly was going to come in on Wednesday. Never came in so I call and they say no order was placed...again. So they try to place me another order this time for a supposed new part of over 600 dollars when originally I was only going to pay 30. Overall super frustrating, not reliable whatsoever and a total waste of time.
Sumner, WA absolutely not professional workers ordered a fender liner for 2016 Subaru Crosstrek received a fender liner for 2012-2014 Subaru Impreza, and the workers assured that these are the same parts. As a result, I lost a lot of my time when I took the parts and when I returned it ( two round trips.) since this order was a customer pick-up. Not recommend
Purchasing from LKQ is frustrating and wastes time. Called what I thought was a local wrecker, patched through to some national line that was clueless. “I need left rear door glass for a 2018 Chevrolet Cruze.” So they asked what type of car? My answer: “2018 Chevrolet Cruze, left rear door glass.” And then they asked front or rear? Repeated a third time. Credit card info was a painful two minutes - and I’d like to add a different person to pick up the part. Nope, LKQ cannot do that, whoever pays must pick it up and their system will not accept an additional name. I asked why the total is $5 higher than the online quote? That’s for a $5 customer service charge but that isn’t disclosed.
Called before heading there at the estimated time, listened to several minutes of LKQ advertising while on hold. Nope, part isn’t ready. Will it be ready tomorrow? Maybe. Can they call me when it’s ready? No. Apparently the $5 surcharge isn’t for any level of customer service.
The worst place to get your parts. Ordered couple parts over the phone come to pick up completely diferent where given. Waisted time and money. I wouldn't recommend them to anyone.
Just the best place to get used parts for your car, they offer guarantee and tested parts, the prices are better than any website, you order the part by phone and you just need to wait 1 day to get it from their HUGE warehouse in Sumner
If I could I would give 0 stars. They sold me a used transmission that was faulty. Luckily I paid extra for an extended warranty, (or so I thought.) What was so painful and such a negative experience was how long they took to get another transmission to the repair place and fulfilling their contracted amount under the warranty. They took WEEKS getting the part delivered and now the only amount they're willing to pay is LESS than either partial (the part and the service).
To the customer a few hundred dollars and a couple weeks is both expensive, a huge hassle and in this case, completely unnecessary. LKQ couldn't care less. They interpreted language of their warranty how it benefited them and missed the mark 100% on customer service. The lengths this company is willing to go to miserly hoard over what to them is a negligible amount but what to the consumer means a lot more is dumbfounding. On principle alone it boggles the mind. I paid for an extended warranty. I operated within the time and mileage constraints of the agreement. I paid almost $1,000 for the part in the first place and now because LKQ sold me a bad transmission and took their sweet time getting me another and won't honor their warranty I'm out a car for 3 weeks AND have to pay another (over) $400. I'm sorry. What?! How does this even make sense? Never ever again with this company. And I'll steer as many others clear as I can. 0 stars on all accounts. Shame on you, LKQ.
Super friendly staff only positive experience about my transaction. Transmission was damaged with no mention of it at time of purchase. Haven't received my core $ back as it is a check even though I paid with cash. No same day pickup all they have to do is pull it off the shelf. My overall experience was a pain in the you know what. Now I have to hope the internal parts aren't damaged. Will be trying to purchase parts elsewhere in the future.
Great experience. Michael Lantz has gone above and beyond for me time after time. as a lifetime car guy and also the owner of multiple detailing shops in different states you just don't find the kind of customer support Michael provides to his clients any more. if your looking for car parts give this place a try. 10/10
Such big operation LKQ with those unprofessional management system Yesterday I ordered a part online Jessie was the one sleepy on the phone got my order. I confirmed with her that I will come the next day to pick up the part, she said okay. The next day I came at LKQ in summer the lady name Brittany was not helpful at all. My recommendation for both of them needs to be trained well and Professional with costumers.
DO NOT buy from this company. Terrible customer service! Office personnel don't know what they're doing. So much confusion for a simple transaction. Went there twice to find out they messed up order and manager wasn't willing to work with me considering situation. Look elsewhere!
I purchased an Ac compressor last night. I was told I would have to wait until today to pick it up due to the pickers had already left for the day. I agreed and picked it up this morning. Once I picked the AC up I went back to the shop to put it in the vehicle to find out it was the wrong ac compressor, this is lkqs mistake. I went to go swap it out and they told me they had two more available, I thought great can you grab them so we can check to make sure they're correct. I was then told I was going to have to wait 3 hours to see one of them, and if I wanted to compare the other I would have to purchase it just to look at it. I asked for the manager and explained that is unacceptable especially since I just purchased this unit 20 minutes ago, she proceeded to tell me she wouldn't do anything to speed it up and said I'll just give you your money back. My time is important just as yours is and your way of business is horrible making customers have to wait 3 hours when it was your mistake, and also making them purchase another unit so that your pickers have to bring both units. Stay away from this place.
I will o ly buy used auto parts from LKQ from now on. They test all parts before shipping them out and all used parts arw priced based on the milage of the vehicle they came off of. Which is great not being charged the same for a part with 200k miles as on with 70k miles.
I bought some parts here. Overall my experience wasn’t too bad. The lady that helped me find parts was amazing, her name was Candice. The customer service upfront was terrible. I was told that if I come before 4:30pm to will call, I would still be able to pick up parts. I came at 4:26pm and the door was closed. I went up front, and the lady that was working there said that the workers need to be out by 4:30, but I told her over the phone I was informed that that I can get parts by 4:30, she showed that she didn’t care. When I asked her if she could ask on my behalf because I came for 1 part right from work traveling for 35mins, she didn’t even try but sternly said she wouldn’t try. When I thanked her anyways, she didn’t seem to respond even to that. Overall the place wasn’t too bad and the parts were fine, but terrible and rude customer service shouldn’t be looked over.
I would give zero stars if I could. Take my advice and take your business elsewhere, unless you like working with idiots who order in the wrong part, make you wait in line for almost half-an-hour before they'll even deliver the part at the Will Call department, and refuse to do anything to fix their error. They wasted over one-and-one-half an hour of my actual time (round-trip travel and waiting on their incompetent staff), not including time spent on the phone, and since they sent the wrong part, I've lost three days getting my car fixed as I have to find the part elsewhere. These people don't care about you as a person, they'll just screw you over the way they screwed me.
Lkq is hands down the worst place to buy anything from. I'll was sold a white lift gate and white rear bumper for a Yukon. What I got was an unpainted aftermarket rear bumper, for the wrong model. Then they found me another bumper, primed and for an Escalade but the body lines are different. When asked to discount it to cover the paint work they told us to kick rocks. This is not the first run in I've had with these idiots either. No wonder their stock prices are down
Nice people to deal with at the will call counter. Their return policy is fair and I have had no problems. Their after market line keystone is great and affordable. They are national so they can pull parts from across the country.
