Long but honest review: The laughs were worth the entrance fee. They didn’t have the primary part on either of the cars that were on the lot, but that’s to be expected. They also didn’t have toilet paper in the on site urinal, and the gentleman sweeping the lot told me I’d have to talk to someone inside. I pulled a secondary part from a car and headed inside to pay. Watched a hilarious situation with the guy that was previously sweeping the lot (who was now inside, and yes, I resisted the temptation to ask him for a roll of TP) and a gentleman that was buying a rear view mirror. The customer also decided he wanted to haggle on an intact used car, and during his convo with the cashier (lot guy, who told me to get bent about tp) the cashier noticed a side mirror in the customer’s pocket. Customer claimed it was his that he brought in. (Probably not truth). The manager eventually intervened and pointed out the signage that no parts are to enter and any part leaving the lot had to be paid for. My son and I waited (a ridicules amount of time) to pay for our pulled part, that would have been useful but not as essential as the part we came for, during this ordeal, joking amongst ourselves. They then quoted me full retail price for the part I’d pulled myself, used. (It was a Dorman Aftermarket Door Latch/Actuator). While I applaud them for not getting ripped off, I resent them immediately turning around to attempt to scam me. I’ve worked in automotive aftermarket for over 10 years, and this part was secondary to my intended visit, because they didn’t have the part I wanted, I realize that’s part of the gamble at a scrap yard, however their assertion to not get scammed seemed much less professional after they attempted to over charge me for a used part I didn’t actively need, at full retail cost. Fun fact- do your research on pricing before approaching the counter, don’t get scammed. Also don’t be the scumbag that tries to steal from them.
terrible pricing, they wanted $90+ for a SINGLE 30 year old climate control PLASTIC bezel that I could’ve gotten off of eBay for less price and in pristine quality, the staff was nice but the prices are completely u justified
Absolutely love this place. They help customers find the cars they are looking for before walking in circles on the lot. They also are very helpful with pricing. I will always be coming here!
I'm sorry I had to give this place 1 start there prices went as high as regular junk yard and these guys charge u cores and environmental fee like what the he'll regular junk yards don't so I will not be showing here any more..
all they want is $$$$$$
entry fee
core fee
environmental fee
tax fee
total more then a new part lololol
Always a pleasure. We got there at almost closing, though, so we didn't have enough time to get everything. Prices are getting up there but still cheaper than store
Never have good parts they have parts pullers pulling all the good stuff off before you even go in dont waste your 3 dollars just order new or call a yard that pulls the part same price anyways. They dont have a system with your number for warranty and they dont refund only credit slip and the slips always erase numbers so it's always a complete loss they see me and my brothers all the time we just quit going because this place is a joke want top dollar for scrap metal
Save your money and most importantly time and buy online these people are liars and greedy. To enter the yard whether you pulled something out or just looking if they have that item because they don't tell you, cost $3, for what... to breathe the air in the perimeter of their yard. The most important they told me they have silver Corolla over the phone. When I came there it's gray Corolla. Like seriously. This scammers should be closed.
Prices went up!!!! Over $300 dollars for a hood and bumper and even tacked on core charges for the plastic pieces. So happy I priced out that new parts would be 350 with shipping or else id have been screwed by this place. DO NOT USE PICKNPULL WITHOUT CHECKING PRICE OF NEW FIRST THEIR PARENT COMPANY DID THIS STUFF LAST TIME CAR MARKET GOT SHAKY THEY WANT TO MAKE IT SEEM CHEAP WHILE MAKING THE ONLY MONEY SAVED BE FROM SHIPPING. Oh also looks like employees just get to go out and break stuff in the yard.
I love this place. The staff are very helpful in finding what you need. To some, it may look like a junkyard but, to me it looks like heavens treasure trove! Do you know how many kill switches, fuses, windows, handles, tires, seats wires, pedals, and headlights I have pulled/ paid for? This place has saved me from spending copious amounts of monies!!
Be warned. Even though Google says they close at 6. Their door says 5. They are quick to kick everyone out regardless of job status & they don't bother telling you they're closing in 10min they'll still take your entry fee and let you waste your time & money.
Solid place. I was looking for 2 specific screws for my Honda and the lady at the front office was nice enough to give them to me for free. Small things like that go a long way.
Many years, off and on with this location. Can not always get what works, that's why it is called, alternative. Definitely worth experience compatible (not recommended) for maybe interchangeable. Does not always workout. But damn worth finding out. Love this place.. Thank you crew for time an jobs skills, toughest part of customer service ever had to watch as been there to witness. Keep up the courage. It's awesome..
Marcy Honn
So I went to get a used brake master cylinder and spent an hour pulling it off when I went to purchase this master cylinder they said it was 41.99 which is almost double the price of the one I found at AutoZone for 24.99 where did they get their prices from and why would I pay more for a used part when I get a remanufactured one with a warranty at AutoZone this is mind-boggling I'm done shopping there because this is not the first time this has happened...Buyer Beware..!!!
Long time customer of this busy yard. Strange experience there
today. Total clown show in lower parking lot. Large woman employee, manager? walking the parking lot in circles while shouting into a bullhorn. Loudly chastising drivers for parking where she felt they shouldn't have. Most of what she was yelling was garbled coming out of the bullhorn, and few in the lot to hear her anyway. A good example of a poor way to handle a problem.
The parking lot stripes are worn and hard to see, a few traffic cones would keep customers out of the areas that were annoying her. Maybe the lot could be striped in the spring when things dry out.
Too much crazy for me, I left.
I have been going to pick and pull for years I love everything about them I don't know if this is new or not it's the first time though the staff was able to provide me the location of certain vehicles I was looking for very helpful only reason why i am giving them 4 instead of 5 stars is that their prices from some items are actually the same if not more expensive than brand new parts that I have found online one example being passenger side windows.
Triana was very lovely she made me her priority when I walked in the building and made sure I had everything I needed. Will be back as long as there is nice people like her
There was a black lady who was in charge, I don’t know if she’s a manager on 11/29. she was very rude to one of the old man (Customer). Yes the customer may be rude because he waited for half an hour (I don’t blame him), but mind yall his very old. This manager (not sure if she’s a manager) was very rude, making hateful comment toward this old white man. She suppose to say something just to calm him down and explain to the old man the situations that going on. If you know it was very busy, why you sent two people on lunch break while you guys have a very long line. This black lady (manager) has a very bad customer service. She was going on and on and never stop. I don’t know if she’s been showing off or something because there’s a lot of people. But she don’t know, everybody was shocked of the attitude she threw toward this old man. VERY RUDE and UNPROFESSIONAL act like a manager girl
Was looking for a very specific part, and the worker Nate took time out of his day to help a fellow car enthusiast and look for the part, they didnt end up having it, but Nate saved me over 100 miles of driving. I've gone to pick and pull many times. And from now on, this will be my first choice. Really appreciate you, Nate.
Not worth coming here on a weekend, I've never understood why they don't have more staff working the counter on weekends. There's only one cashier checking people in.. and a line of 20+ people just to get in. They will overcharge you for things too.
Just want to add that the level of rudeness I've received (from a guy who seems like the manager) is absolutely ridiculous. Cannot at all recommend coming to this location. This is the only location I've gotten such garbage service from on so many occasions. Certain regular employees are great though.
For context: I had a family emergency recently and had to leave in a hurry without buying anything (common occurrence with part availability). Of course on this day, a managerial looking employee in a vest followed me out of the store, yelling at me in the parking lot while I'm clearly on the phone... He continued to accuse me of stealing after I quickly explained why I was in a hurry, and couldn't go back in for them to search my cluttered tool bag for minutes despite not even doing that on the way in, and being there for maybe 10min total. He even loosely threatened me with "karma" over a totally empty accusation. That is frankly some not-so-smart behavior here in Tacoma.
If y'all seriously want to search everyone that comes in/out (without buying things), then you need to hire more employees, because that just doesn't happen. I'm not waiting in the super long check out line just for that.
Had scheduled for pickup a week ago everything was good to go for 2/14. The driver was supposed to arrive between 12-4pm I called just before 1pm to inquire on arrival as I had an appointment to go to, I was assured there was going to be pick up today. 3pm came I called, (missing my appointment) inquiring again on drivers arrival. It was not until 4:17pm that the driver calls asking several questions and says I need additional paperwork. Pick n pull says if the driver arrives and if no one is present for pick up, that the previous agreed upon price will be lessen what about situations like this? When Pick n Pull doesn't arrive at all, do we get more than the previous agreed upon price? Thanks for a wasting my time and day that I won't get back. Outstanding service
I dedicate this to a Staff member named Summer.
My time at Pick-N-Pull was an amazing experience.
Not only was the Staff incredible by helping me return things but they were also they were diligent and hard working to go above and beyond helping a customer, so my overall review is THE HIGHEST rating a customer can give and the whole time they were thoughtful, helpful and kept a positive attitude, which will make me a client for life....
SUPERIOR customer service and a quality staff...
Great job Pick-N-Pull for hiring a qualified staff that not only made this memorable but made me want to recommend you to my vast network of people.
Thank you and MANY Blessings to you all...
Paid us almost $500 for our very tired 1997 BMW 328I w/ well over 260,000 miles. Its ugly, had dents faded or no clearcoat at all in spots, leaky sunroof that stopped woo= super squishy suspension, and all the miscellaneous broken interior parts
Long way away from where I live but it had what I was looking for. Turns out a mirror for a 96 Ford escort is very hard to find. But this place had it thankfully. Lots of people so a good place to find things and lots of cars for what your looking for.
Nice yard, well organized, friendly staff, which is pretty much the same as all the other locations. After all, it's a giant corporation, so all the yards are pretty much the same. But seriously, parking sucks. Spend a few bucks and at least put some lines in the parking lot
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