This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Gene's Towing in Lakewood, WA scores 88/100. Overall sentiment is strong: quick ETAs (often ~20–45 min), capable heavy‑duty recoveries, and professional, courteous drivers get repeated praise. Pricing is frequently called fair, and paperwork/item retrieval are typically smooth. Downsides: unclear hours/policies (after‑5pm limits, one‑person rule), occasional rude phone service/holds, and a serious VIN/fee dispute. Yard access seems orderly, but there’s little info on parts selection or ease of finding parts.
Called during rush hour from across the Narrows Bridge and they were quick and polite.
Not only were the prices honest (for the circumstances), but the provided trip log showed that the driver made every effort to make the trip as short as possible.
Overall best possible service from a tow company. If you're stuck, call them for at least that!
We contacted this towing company to tow one of our vans back to our station and were told the rate would be $240 per hour and that the tow would take approximately one hour. Not only did they end up charging us for two hours, but they also incorrectly charged our card $5,443 instead of the quoted amount.
Although the charge was eventually voided, we are now facing a 10 day delay before the funds are returned to our account. Having that amount of money tied up due to their error has caused a serious inconvenience to our business operations.
Extremely disappointed with the lack of professionalism shown in this situation.
They were the company that recovered our stolen car. Thought they were a little rude & unprofessional. Told me they can only have one person in the office to sign & fill out paperwork to retrieve/release car, so the Insurance can do their thing.
Please update your website with towing hours vs office yard visitation hours.
Please update your publicized policies online and on the front door to state:
“One person at a time in office and vehicle yard. No additional guests permitted.” This would be a great way to ease an already tense situation of being at a tow yard, instead of an off putting confrontational conversation on the phone and in person.
The old tow trucks in the tow yard are pretty cool.
Chris M towed my car when I was stuck on I-5! Very personable, helpful, and he was very quick in getting me. He made sure I was safe since we were on a busy highway. I would definitely recommend him and this company.
I was out on the JBLM base they sent two rotator records out there to pick up 1/2 of a building the speed at which they assess the situation and by time I got loaded I thought was a very reasonable. Two gentlemen worked *NSYNC and fluid with each other while they picked this building up, booming out and in and rotating both booms at the same time was rather impressive very good teamwork and their professionalism showed very polite very easy-going thanks for a job. Well done truck driver with Midwest trans MWT.
I typically don't write reviews but Nacho from Genes Towing deserves a shot out! Your car breaking down is frustrating, when it's late in the afternoon on a hot summer Friday, it's even worse. I was lucky enough to have Nacho show up to help out, immediately my frustration subside.
Cmmunication with the office was good, pricing was good and Nacho was even better.
Cheers to you Nacho and good luck with all your future endeavors
Gene’s towing Lakewood is my go to for towing!!
Kenny is super friendly and got my problem solved super fast and it was quite a complicated one. Would 100% recommend their services if you are in need of a tow!!
Gene Towing, I called them around 3:30-3:45pm And around 4:15pm My hero Rescued me from the middle of the freeway. Nacho. Is the gentleman’s name. He was kind, Respectful, Proficient and responded in a timely manner. He took us 40 minutes to our home. & he made the ride back comfortable. I highly recommend this drive and his company. Thank you.
Great tow yard. The staff are nice, just when I walked in no one really acknowledged me until I asked for help.. so that's why it's a 4star. Otherwise great! They let me grab anything that wasn't strapped to my car and let me take my time befor leaving my vehicle.
Gene’s towing in Lakewood are absolutely fantastic in their customer service. I was involved in a hit and run accident which totaled my car. When Nacho showed up to tow it he was very kind, considerate and left me with clear instructions. He was there the following day to help me retrieve personal items from the car which was almost totally inaccessible. The kind lady at the office had me in and out completing the paperwork in record time. I sure hope I don’t ever see those good folks in a professional capacity again but have them on speed dial for any future emergency!!
Only charge me an hour and stuck around at Puyallup Subaru trying to get my car out. Subaru was being less than helpful and refused to prep the car in advance of their arrival. Super accommodating.
Brok down waiting to load. Truck wouldn’t start. Dispatch was right on it. The tow truck was on his way when the truck started. (After 2 hours trying). Had to cancel the tow truck but they got right on it and stayed in touch till I had to cancel. Thanks
Couldn’t give it negative stars so here’s the one star I guess DONT GIVE THEM YOUR BUSINESS !!They are scammers ! we moved across the state. Got a phone call stating that my husband’s stolen motorcycle was recovered and brought to their yard. Call the next day and they said they are waiting for the DOL to take the flag off of the motorcycle We gave last six digits of Vin number which she requested and my husband asked The condition of his bike and she looked at some pictures of his bike, and she said that everything looked good and CONFIRMED that it was the same bike the year, the make the model, and even the color so we stated that we were gonna be there the following morning She stated that she will call the sheriff and have them meet us there to get confirmation that the bike was really his Just in case the flag was still on the website… So he gets there the next morning and she stated that one of the characters in the vin is different and the motorcycle was not his and then a little bit later she stated multiple digits were different motorcycle not his called for the sheriff to come out they never showed. Just Lakeside police three hours later And the police went into the yard with her and took pictures of a bike that doesn’t match at all to the VIN number that we have different model manufacture everything so they are scammers they want the bike and were hoping that because we moved live across the state that we would forget about it. Why do we have to fight for something that is rightfully and legally his and was a victim two years ago when it was stolen and now feel victimized again! And the ladies there at the front desk, extremely rude, not to mention completely unfair price to get it out if we could $574.00 It’s only two days in storage And on a website it said for the first 48 hours $345 or something like that I don’t know what we’re gonna do, but this is not over When there’s no way that we would’ve gotten a phone call stating that the motorcycle was recovered when they have the wrong VIN…??? We would not have gotten a phone call stating that they recovered his bike from the county that we used to live in I don’t think so. They have his bike and refuse to give it back!!!!!!!
Employees are super rude and unprofessional, worst customer service I have ever experienced and they hang up the phone on me, they left me on hold for 15 minutes and then I had to call back to let them know and they cursed me on the phone! Hang up on me with disrespectful behavior while I’m waiting for 30 minutes waiting for the driver to come out! This incident was on Friday at 6 pm employees who work on this shift are rude, disrespectful and unprofessional service!
Excellent service! Poono was a life saver today! Thank you so much Poono for your help this morning. He even jumped my other car that had died previously so I could drive it while he towed my other car that unexpectedly malfunctioned this morning. A stressful morning but Poono and Gene's towing made it as smooth as it could be given the situation. Will be using again most definitely- just hopefully won't need anytime soon. He was also very careful with getting my car on and off the truck. Great work.
Chris was friendly, professional, and fast. Paperwork was easy, and he explained the process well. And our driveway is very narrow, but he aced it. Thank you!
AAA was going to be a 2 hour wait, with me on the side of the freeway with cars zooming by at 60 mph. Not fun. My friend sent me the number for Gene’s, and their guy, who stayed a bit past his shift to help me, was there in 20 min. Worth it.
Sean was awesome! He was very helpful and courteous. He arrived in just a short time and had me on my way. He wished me safe travels, I can’t say enough on how much I appreciated his help!
My experience with Gene's Towing was excellent!! My driver was very professional and knowledgeable about my small dump truck. He diagnosed the problem with my u-joints and basically told me how to fix the issue which Idid as soon as I got home. I will definitely use them and recommend them in the future
Gene's towing was coming to pick up my son's car today that he was selling to Pick-N-Pull and there was a little hiccup so I called the business and spoke to the gentleman. Sorry I didn't get your name and he made sure everything was taken care of. Everything was spot on. Great service. I want to say he took care of all my needs and then some. I want to thank you guys for your absolutely wonderful customer service, you guys rock!!
Excellent experience. Master drivers. Master dispatch team. Unparalleled customer service. Real people performing a real hard job. Thank you Gene's towing.
Excellent skills from the driver, we have a tight twisty driveway with a fairly tight gate. Driver as great, got his truck in and loaded our pickup being very respectful of our property. Highly recommend.
The tow truck driver was an extremely rude individual. I don't know why he was so angry that day, but he decided to treat me rudely before I even had the chance to open my mouth. The service was terrible, my vehicle was illegally towed by their company and now I have to fight the matter in court to get my ridiculous tow bill reimbursed
Gene's Towing was the just one if three other towing companies that answered our needs which had to be corrected. A 30-Ton
Wrecker was needed for the task. Not only
did I get what I requested, but even better
a "35-Ton Rotator Wrecker", Wrecker Unit
#30. Its operator: Micheal who handled
this job with Knowledge and Expertise.
The rigging was well thought out and turned out beautifully. I'm highly impressed seeing such an awesome Wrecker and its operations. I strongly recommend this towing service to all trucking Companies.
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