New building as of 2025! Great customer care! They will even install your windshield wipers for you!! Great selection! Accessible for all abilities. LGBTQ friendly.
This used to be a good place to get parts and even though the staff & customer service is still good ever since the new owner took over the atmosphere of the place & prices which were never good anyway are terrible. I don't shop here unless I just have to.
Not much to say about what business they are in, it's NAPA. They are in their shiny new building, which has a lot more inventory space. What they don't have they can usually get it the next business day.
Great service. Staff was super friendly and helpful and they had a brake caliper bolt for a 2009 Jeep Wrangler. It was the last one. With all the Jeeps that Visit the beach please keep stocking Jeep parts. We appreciate you!
Came to get our battery checked because our pickup was having trouble starting. Turns out the battery isn't getting fully charged because we're not driving the truck long enough distance. So they prescribed a battery maintainer. Very helpful and knowledgeable.
I always go in around closing time. And the staff always goes above and beyond for me. There is usually a man and women there at closing. They always take the time to listen to my story of what I'm working on atm to better understand the dilemma, if they don't have what I'm looking for, they will cross-reference part numbers and/or even look for a substitution that will work even if its after closing. (Unlike the horrible experience i had with Autozone a few years back.) They never cut me short of time or shoo me out the door. Always in a good mood. Yes they may be more expensive but the level of customer service is always a 10.
Vacationing from out of town and stopped in to use an OBD reader as a check engine light came on. Was told I could not use one, but of course I could buy one. I have been working on cars and trucks for over 20 years and never once at any auto store anywhere been refused the use of an OBD . One would certainly not expect this in a small town, unless of course the reason is the people and businesses here are so broke they have to create an industry around anything conceivable. This location is a disgrace to the automotive service industry and the good travelers that pass through this town.
Called looking for a hub assembly for a Ford ranger and the first red flag that told me the guy I was talking to didn't know enough to be sailing parts is he asked if it was front or back and of course it's the front obviously then he tells me he had to ask not sure why but anyway then tells me that it is going to be roughly $500 and I'm like why so much and he hung up on me very unprofessional next time I will be standing outside the store when this guy decides to be a telephone tough guy worthless people that should never work costumer service
I was traveling through Long Beach on a Sunday afternoon when my car conked out. After a few jump starts, we made it to NAPA suspecting a bad alternator, and fearing the worst...all of the garages were closed. A wonderful women with short gray hair (I wish I knew her name) helped us diagnose and fix the problem. She was knowledgeable, friendly, and determined. NAPA should give her a huge raise, because I will now forever be a fan of NAPA.
I've ordered many parts here only to get the wrong part numerous times, like 3 out of 10 times we're right. That means 7 were wrong & I had to take them back or eat it so to speak. (They are great when & if needing to return or exchange parts)
I bought a Fuel pump on 11/06/2021 time 13:51. item # 610-1050 price 71.99 plus tax ( only one they had in stock). Package appeared to have been opened. Counter help stated that it was new and then He (counter help) stated , That he himself just put it out there on the shelf. So i bought it and took it home and went to install it. Turned the pump on its side and fuel ran out of it. Nice puddle of gas on my desk.
I do not recommend this place to anyone. This is really a place too stay
away from.
We live in Long Beach, Wash
When ever my Son sends me to Napa or I need something, they are always very pleasant and helpful.
If they are helping someone else, they call someone to help.
Or say, they will be with me soon.
I always get what we need.
Great place and staff.
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Really upset!!! My husband took his alternator there to be tested they said it was fine. We spent all day trying to figure out it out decided to bring it to Astoria Napa auto and sure enough the alternators bad! Maybe train your employees how to do there job better!!!!
This NAPA has a great staff that is knowledgeable and helpful. I had an experience where I needed a certain item. It was listed in stock in the back, but they couldn't find it. Rather than tell me tough luck, we can't find it, they continued looking until they found it. I highly reccomend this store.
I was visiting from out of town when I broke a Steering part on the front end of my Jeep I called Napa they had the part this was a Saturday 15 minutes before they closed I told them that I thought I could be there on before 5 I asked if they would be willing to wait a minute or 2 after in just in case they said no I asked them if I could prepay for the part over the phone and they could put it outside they Said no wasn't willing to help I've never experience such a negative experience at an auto parts store they told me I'd have to come back on Sunday I will never do business with Napa in Long Beach Washington
My family and I were stuck in Long Beach on a Sunday with a dead alternator. It was the first day of our road trip with almost no one to help. The guys at Napa were awesome. They helped me with my parts, helped charge my battery, helped me find a mobile mechanic and got me back on the road. Thank you!
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