B&R Auto Wrecking in
Graham Point (WA)

Louise and Nancy are awesome workers you're blessed to have them. Sorry this doesn't go up to a seven star it should because both of them are definitely worth sevens

Service and customer service is absolutely amazing!!! Shout out to Nathalie Cabrera sales professional. She is one of the most efficient and helpful person I had the pleasure to work with. Very responsive, knowledgeable, friendly this girl rules!

I had a great experience at this auto parts store! The customer service was outstanding from the moment I walked in. Shout out to Luis that helped me out! Was very friendly, patient, and very knowledgeable. He explained my options clearly, and made sure I left with the right part for my vehicle.

I’ve been to this shop a couple of times and I’ve had the honor to be helped by a helpful young man. His name is Luis Baltazar. He was very patient with me as I tried describing what I needed and his customer service was beyond what I expected. My English isn’t the best so he was able to help me in Spanish. I know I can count on this store and Luis which is the reason I keep coming back.

this is your spot for all your auto part. Nancy is an amazing hostess she knows her craft. She is accurate, detailed and out going. She and her team work together to get what you need if they don't have on hand one of their other properties do and will have it shipped to you asap. you are always greeted with a welcoming smile and ready to help you. managers are always willing to work with you when something come up and you can count on b&r to hel you finish your project. lastly the diversity flexibility and willingness to get the job done is what makes them graat. plus they speak Spanish and and are always willing to help.

Go see Nancy, she's great! Patience and friendly, gets u a quote will write in notes to make sure the pull is done correctly for your project and everything! I appreciate her so much! Ty!

Called the number, sat on hold for 30minutes, got an AI assistant and then explained what parts I needed. After 10 minutes on the phone with AI it said it was going to put me through to a live person and then hung up on me. What a waste of time, why not just answer the phone and help customers.

This seller knowingly and in bad faith sent a defective transmission that was a completely shot, especially after checking with the seller twice, prior to buying and prior to delivery that they tested the transmission, but unfortunately that was a total lie and scam, DO NOT TRUST THIS SELLER, I am now out of pocket $2,400 for labor to install, remove (their bad transmission) then installing a second transmission. The seller can only offer refund and apologies but refused to accept their Deceptive business practices.

The wrong part was ordered the first time and Nancy (at the puyallup yard ) was awesome to deal with to make it right and reorder the new part She is super friendly and a joy to deal with

Worked with Nancy in Graham. Easy to work with and has the answers to my questions. I got what I needed! Well done!

Had the part I needed, but the whole experience left much to be desired. I got a quote from them after trying to talk to a real human, because thier "Automated Assistant" tried to get me to place an order for the part at twice the price listed on thisr website. When I got the quote, I wasnt informed that there was going to be significant lead time. I told them that i would be paying cash. I drove 60 miles to thier yard, and the person at the counter wasnt able to find any quote, so they placed a new order, collected my money, didn't have change, then informed me that there was a 24 hour lead time for them to pull the part off the vehicle. I eneded up waiting 5 days for my part because i couldnt get ahold of anyone to find out if the part had been pulled yet, and i wasnt going to waste the gas to drive out again if it wasnt ready. thier customer service skills leave much to be desired, but they do have a great selection of parts.

Great parts and service from the counter, David is my go-to guy! Sad he’s leaving Graham but I’m sure he’ll do great at Gilbert !

Weird customer service. I called them but couldn't reach anyone. Then they texted me back. They asked a lot of questions and once I answered them all dead silence. I would take "sorry, we don't have those parts" but after all that exchange they decided to ignore me. Thanks a lot, April!

Part 1/2 the price of ebay provided photo of parts at remote site prossesed and got my parts with out disrupting conversation with other counter person. Rude but very affecient. My new go to wrecking yard.

Upon entering the facility for the first time, I encountered three individuals seated behind the front counter. One was wearing extremely dark sunglasses, while the other two appeared to be fully engaged with their computer screens. There was no visible signage, verbal greeting, or indication of where to go or whom to approach for assistance. As a first-time visitor, I found the lack of direction and acknowledgment disorienting and unwelcoming. After waiting for approximately four minutes without any interaction or guidance, another staff member entered the area. He returned to his desk without making eye contact or offering any form of assistance. I eventually approached him directly to request help. Before even greeting me, he remarked—rather candidly—“Three of you guys are here and no one is helping,” which confirmed my impression of disorganization and lack of accountability. His first question was, “Do you have your order number?”—delivered abruptly, without any effort to establish rapport or understand my situation. The overall customer service experience was deeply disappointing. The absence of basic professionalism, courtesy, and structure made it difficult to navigate the process and left a lasting negative impression. Frankly, the level of service provided was unacceptable and fell far below reasonable expectations for any public-facing organization.

Nancy was amazing. Extremely helpful and got me the part i needed in no time! Reasonable prices and amaxing customer service. My Beagle Approves.

Horrible experience — left me stranded and wasted my time. I ordered an urgent part from B&R and was told by Zephyr it would arrive today. My car is already torn apart at the shop, waiting for this part. Then on the day it was supposed to be delivered, Zephyr suddenly messages me saying they don’t have it! No warning, no accountability — just left me hanging and wasting time and money. Because of this incompetence I now have a disabled vehicle, extra labor costs, and huge frustration. Absolutely unreliable and unprofessional. If your repair depends on timely parts, do yourself a favor and avoid B&R — they clearly can’t honor their own commitments.

Purchased a fender for a 2013 Ford Mustang GT. Was told the fender has no damage and should be done in 6-8 hours for pickup. Waited a day, called the next day, they said they still haven’t opened it. Waited a whole week just to end up hearing the fender has damage. They made me wait a whole week for something to end up not having what I need. Wanted me to pay extra for another fender when the one I bought was a lie. Horrible experience, disrespectful workers.

This place requires a corporate visit. The employees here really do not care when clients are waiting in line while they stand around and talk. Parts pulled damaged, missing parts, cancel parts when they confirm and charge your card.

The only reason I will give it 1 star review is because time management. David hooked me up he gets a 5 star but didn’t mention the wait until after I purchased part. It’s so different waiting in the lobby. I’ve gone to this place since I first started working on cars going on 15+ years and it was so easy to just come, sign the sheet and find what you want and leave. Now I have to wait days for a part and still haven’t received a call whether the part is taken off of the car that is on. It takes roughly 20 or so minutes to disassemble part. Had I known that I was gonna have to wait a few days I would’ve never bought the part, I would’ve just went to Amazon. I understand that it’s easier to keep up with inventory like this and then but wow my only transportation been sitting for a week now… really Inconvenient

Not only was the part actually cheaper than one I pulled myself at pick n pull, they are great to deal with, first part was wrong (Ford's fault NOT theirs) so they pulled a different one at no additional cost. I usually avoid full service yards due to pricing but I'll absolutely be back to B&R in the future!

I gotta give Natalie a shoutout for being a star stellar employee. She was super helpful and professional about getting me the parts I needed. Top tier customer service and didn’t waste any of my time. I would definitely go to B&R again.

David helped me out and was great. His customer service was top tier, super reasonable pricing and very efficient. Will definitely be back for any other parts I need. Thank you David!

Best Wrecking yard in all Graham! Nancy and all the personal are friendly,They were super polite an super helpful to me, reasonable prices and great attitude, Exceptional customer service. I Highly recommend B&R Wrecking.

Extremely good experience the last three times I've been to B&R Graham. Very fair pricing and helpful people if you are patient with them. I was specifically helped by Tinei a few times but the whole crew was very helpful. Will be a customer moving forward. -Will

I visited B&R Auto Wrecking in Graham for the first time to find a small electronic part. I gotta tell you, T & William really went beyond good customer service, I would call it outstanding customer service straight up!! All the people who work there are very friendly, I never got a bad vibe. I highly recommend going to the Graham location if you ever might need some parts, I know I'll be going back, Thanks for the help T & William, truly appreciated...worked like a charm no joke!!

Awesome place, very knowledgeable, and great staff! This is the second time I've ever been to a wrecking yard and both times were this place. Their website allows you to message them directly so you're not wasting time over the phone or going in person. Communicating this way is a lot more convenient for me. The first time I went, I went into the yard to pick up a few minor things for the Avalanche. Once I came up to the counter the young lady working there said I'm not going to even charge you for that, I asked are you sure and she insisted. Picked up a cig lighter, side cargo spring, and shade cover for the sunroof. I know it really isn't worth anything but the experience made me appreciate them even more. The other day my wife said we don't have the rear seatbelt buckles for the kids in her 1999 Jeep Wrangler tj. Decided to message them again and long story short they ended up pulling the part for me. Paid for it, took it home, and installed it. Go check them out.