This seller knowingly and in bad faith sent a defective transmission that was a completely shot, especially after checking with the seller twice, prior to buying and prior to delivery that they tested the transmission, but unfortunately that was a total lie and scam, DO NOT TRUST THIS SELLER, I am now out of pocket $2,400 for labor to install, remove (their bad transmission) then installing a second transmission. The seller can only offer refund and apologies but refused to accept their Deceptive business practices.
The wrong part was ordered the first time and Nancy (at the puyallup yard ) was awesome to deal with to make it right and reorder the new part
She is super friendly and a joy to deal with
Had the part I needed, but the whole experience left much to be desired.
I got a quote from them after trying to talk to a real human, because thier "Automated Assistant" tried to get me to place an order for the part at twice the price listed on thisr website.
When I got the quote, I wasnt informed that there was going to be significant lead time. I told them that i would be paying cash.
I drove 60 miles to thier yard, and the person at the counter wasnt able to find any quote, so they placed a new order, collected my money, didn't have change, then informed me that there was a 24 hour lead time for them to pull the part off the vehicle.
I eneded up waiting 5 days for my part because i couldnt get ahold of anyone to find out if the part had been pulled yet, and i wasnt going to waste the gas to drive out again if it wasnt ready.
thier customer service skills leave much to be desired, but they do have a great selection of parts.
Can’t inspect the body part until they remove it from the vehicle. Then they charge you a restocking fee if you cancel the order. Yet they do not warn you of the restocking fee. Restocking fee was 20%
Weird customer service. I called them but couldn't reach anyone. Then they texted me back. They asked a lot of questions and once I answered them all dead silence. I would take "sorry, we don't have those parts" but after all that exchange they decided to ignore me. Thanks a lot, April!
Good people but Firstly, everything is expensive. Secondly, they did not call when my order arrived, and thirdly, they charge 20% if you want a refund.
Part 1/2 the price of ebay provided photo of parts at remote site prossesed and got my parts with out disrupting conversation with other counter person. Rude but very affecient. My new go to wrecking yard.
Upon entering the facility for the first time, I encountered three individuals seated behind the front counter. One was wearing extremely dark sunglasses, while the other two appeared to be fully engaged with their computer screens. There was no visible signage, verbal greeting, or indication of where to go or whom to approach for assistance. As a first-time visitor, I found the lack of direction and acknowledgment disorienting and unwelcoming.
After waiting for approximately four minutes without any interaction or guidance, another staff member entered the area. He returned to his desk without making eye contact or offering any form of assistance. I eventually approached him directly to request help. Before even greeting me, he remarked—rather candidly—“Three of you guys are here and no one is helping,” which confirmed my impression of disorganization and lack of accountability. His first question was, “Do you have your order number?”—delivered abruptly, without any effort to establish rapport or understand my situation.
The overall customer service experience was deeply disappointing. The absence of basic professionalism, courtesy, and structure made it difficult to navigate the process and left a lasting negative impression. Frankly, the level of service provided was unacceptable and fell far below reasonable expectations for any public-facing organization.
Horrible experience — left me stranded and wasted my time.
I ordered an urgent part from B&R and was told by Zephyr it would arrive today. My car is already torn apart at the shop, waiting for this part. Then on the day it was supposed to be delivered, Zephyr suddenly messages me saying they don’t have it! No warning, no accountability — just left me hanging and wasting time and money.
Because of this incompetence I now have a disabled vehicle, extra labor costs, and huge frustration. Absolutely unreliable and unprofessional. If your repair depends on timely parts, do yourself a favor and avoid B&R — they clearly can’t honor their own commitments.
Purchased a fender for a 2013 Ford Mustang GT. Was told the fender has no damage and should be done in 6-8 hours for pickup. Waited a day, called the next day, they said they still haven’t opened it. Waited a whole week just to end up hearing the fender has damage. They made me wait a whole week for something to end up not having what I need. Wanted me to pay extra for another fender when the one I bought was a lie. Horrible experience, disrespectful workers.
This place requires a corporate visit. The employees here really do not care when clients are waiting in line while they stand around and talk. Parts pulled damaged, missing parts, cancel parts when they confirm and charge your card.
The only reason I will give it 1 star review is because time management. David hooked me up he gets a 5 star but didn’t mention the wait until after I purchased part. It’s so different waiting in the lobby. I’ve gone to this place since I first started working on cars going on 15+ years and it was so easy to just come, sign the sheet and find what you want and leave. Now I have to wait days for a part and still haven’t received a call whether the part is taken off of the car that is on. It takes roughly 20 or so minutes to disassemble part. Had I known that I was gonna have to wait a few days I would’ve never bought the part, I would’ve just went to Amazon. I understand that it’s easier to keep up with inventory like this and then but wow my only transportation been sitting for a week now… really Inconvenient
Not only was the part actually cheaper than one I pulled myself at pick n pull, they are great to deal with, first part was wrong (Ford's fault NOT theirs) so they pulled a different one at no additional cost. I usually avoid full service yards due to pricing but I'll absolutely be back to B&R in the future!
Nancy was fantastic, she gave my grandpa and I top tier customer service. We got all the parts we needed for an amazing price and we look forward to working with her again.
Stopped in to see if they had an interior trim piece. They did. Nichole was great, she got it for me as a walk-in customer. Took about 10 minutes but that was great considering how big the yard is. 10/10 love the place.
I gotta give Natalie a shoutout for being a star stellar employee. She was super helpful and professional about getting me the parts I needed. Top tier customer service and didn’t waste any of my time. I would definitely go to B&R again.
David helped me out and was great. His customer service was top tier, super reasonable pricing and very efficient. Will definitely be back for any other parts I need. Thank you David!
Been using them for years off and on. They declined card payment and said I am cash only. I think they forgot how lousy their service was last year, and would not issue a refund or any kind of credit for a bad part. then 3 other replacement parts that never arrived, excuse after excuse as to why I didn’t have my part. But after nearly 3 weeks I got a replacement part that was usable, and not in that great of shape, just usable. I understand it’s used parts, i’ve been in the industry for over 40 years, and also understand the world‘s not perfect. But when I’m told one thing and something else happens, then pulled something else and it wasn’t even close to what happened with the parts. All I can say and do is I will leave a negative review, and buy from others like Gundies.
I asked about checking the color of upholstery on a seat they had in stock, and the nice lady had me drive an hour to do so, only to be told at the front desk that I couldn't do that.
They did offer to pull the seat out of the car and bring it to me after I paid for it, then charge me a restocking fee if it wasn't the right color.
What a joke.
Best Wrecking yard in all Graham! Nancy and all the personal are friendly,They were super polite an super helpful to me, reasonable prices and great attitude, Exceptional customer service.
I Highly recommend B&R Wrecking.
Oscar was awesome and told me hold the yard works, considering I've never been here till today. They 2 radiators for the car I have. One of which was practically brand new. Price was amazing and the warranty was even more so. Can't thank you guys enough!
Thank you Oscar!
Really wish I would have checked the hole thing though. When I got home buttoned it up and added fluid... I came out the bottom? THE DRAIN PLUG (pitcock, no joke that's what it's called lmao) WAS MISSING! life little lessons right?
I threw a hardball at them and they hit a home run! ***DO NOT TAKE THIS AS A CERTAINTY THAT THEY WILL DO THE SAME FOR YOU*** I just want to share my unique experience and their willingness to help, and it deserves the 5-star rating.
I ordered a nissan maxima engine for my nissan 300zx project, since they both used essentially the same engine this was an easy way for me to get my project back on the road instead of apying a premium for the fact the engine came from an economy car instead of a sports car (again, same exact motor!)
I showed up in my audi a3 hatchback and after a few jokes and skepticism from the forklift driver, they had ZERO issues laoding the massive long block perfectly into the back of our hatchback. Amazing.
This is after I had paid for shipping direct to home, and called them after a few days asking for an ETA. When it wasnt going to be fast enough, they happily re-routed the engine to the closest B and R (here in Graham) and gave me a discount on the shipping so that I could pick it up sooner than it would be delivered to my home!
Extremely good experience the last three times I've been to B&R Graham. Very fair pricing and helpful people if you are patient with them.
I was specifically helped by Tinei a few times but the whole crew was very helpful. Will be a customer moving forward.
-Will
I visited B&R Auto Wrecking in Graham for the first time to find a small electronic part. I gotta tell you, T & William really went beyond good customer service, I would call it outstanding customer service straight up!! All the people who work there are very friendly, I never got a bad vibe. I highly recommend going to the Graham location if you ever might need some parts, I know I'll be going back, Thanks for the help T & William, truly appreciated...worked like a charm no joke!!
Awesome place, very knowledgeable, and great staff! This is the second time I've ever been to a wrecking yard and both times were this place. Their website allows you to message them directly so you're not wasting time over the phone or going in person. Communicating this way is a lot more convenient for me. The first time I went, I went into the yard to pick up a few minor things for the Avalanche. Once I came up to the counter the young lady working there said I'm not going to even charge you for that, I asked are you sure and she insisted. Picked up a cig lighter, side cargo spring, and shade cover for the sunroof. I know it really isn't worth anything but the experience made me appreciate them even more. The other day my wife said we don't have the rear seatbelt buckles for the kids in her 1999 Jeep Wrangler tj. Decided to message them again and long story short they ended up pulling the part for me. Paid for it, took it home, and installed it. Go check them out.
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