What clients say about NAPA Auto Parts - Ed's Morton Auto Parts in Lake Morton-Berrydale (WA)
Best parts store in the state! The owner of this place takes great pride in having highly educated employees that actually have mechanical knowledge. This is the most capable parts store ive ever been in!
On our 10th Anniversary a very scary thing happened while out of town.....our breaks went out on us!!! These guys helped us out BIG TIME. I WISH we caught the guys name who helped us!! He was super nice, customer service 👌They had all the parts we needed and helped us out way above and beyond. Thank you guys SO much id give you 10 ⭐️
I own a 2013 Kia Soul, and getting the battery out is almost impossible for me. I called Ed's to see when they would be able to check if my issue is the battery out alternator. Diana told me I could bring my car in the very next morning and they would check it and replace the battery if necessary. It was indeed my battery, and Brenden is a gem. He took the extra time to replaced my battery, even though it's such a pain, and was very cordial in answering my questions. Everyone working there are wonderful and they did not talk down to me. I asked about another part for my vehicle, and found out their price options are lower than other auto shops I've spoken with. Fantastic customer service and great prices. Thank you! You have a new dedicated customer!
Terry is a real hero. My fuel line fell off a mile down the road from the shop and when I called shortly before they closed he came to my rescue. I am lucky to have had this happen in such a warm and welcoming town. Thank you Terry. Thank you Napa Auto. ❤️
It's a nice little store with some great guys behind the counter... It has an overall old-school machine shop feel to it... Which will never be achieved by the Hi-Tech electric vehicles...
The most helpful auto parts professionals I've ever experienced. Morton should be proud of their kindness.
My truck blew a fitting on the coolant system, 2 hours from home, freezing weather. I limped to their store 30 minutes before close. Napa didn't have the obscure part on the shelf for my older truck so the knowledgeable lady behind the counter got her hands dirty under the hood to examine the possibilities. Then she helped me sort through fitting combinations for a temporary fix...plus they offered to lend me tools. I had my own but
she said she had done this for years yet still felt passionate about helping people solve these problems. Wow!
An hour after they closed, I had just completed the repair when the manager came out in the cold, dark (after finishing his work) to make sure I didn't need more help.
I am sincerely grateful to both of you for your assistance.
I had a bad alternator that I but one month ago for my semi truck, I called Napa auto parts and Jim was super helpful he had two in stock and helped me with the warranty and even helped pulled the pulley off the old one.. above and beyond very helpful and nice staff... Highly recommend this place for travelers in trouble with truck or car problems.👍👍👍👍
It will never make sense to me how a business can stay in operation when they close before people are off work. 11 - 8 would be a much more realistic schedule.
Update: shame that y'all would rather have an AI bot Auto-reply with some generalized nonsense than just ignore someone's review like most businesses do.
What a great staff! I had a problem and called 5 times takedown to multiple people who were all so nice and spoke to me like a a person. Took my battery in for testing and was greeted by a wonderful person who explained everything and helped me get a new one. Will only use this store from now on instead of my local store who is awful
Got a truck at auction, Chris tested the battery to find it was nearly dead. He put in a new one and it wasn’t straightforward at all. Had to remove several parts to get to it. He went above and beyond the call of duty. Greatly appreciated his efforts. Great customer service skills as well.
5 star review but that does not do this place justice. The most helpful guys work here with the best customer service. Went to a couple of other places to get tire size checked and no one helped. We instead came here and found out in 3 minutes went back inside was able to get the correct size then was able to purchase the right size chains for our car. Thank you Jim for your help and your partner ,you guys truly know how to keep your customers happy and we will certainly be back. You guys rock!
Friendly staff and service with a smile! You can tell this is a locally owned, staff are extremely helpful, and they are willing to match prices, or give you a better deal.
I was just at the store yesterday. Was doing an event out at Packwood autocross. Not only did they have the part that I needed, but I could tell that I was talking to somebody who was trying to take care of their customer. They had the part that I needed, and I rushed over there to get there at the end of their work day. They even unlocked the door for me after I showed up 7 minutes late. Now I don't recommend doing this to people. But I was extremely surprised at how well I was taking care of despite the circumstances. Just wanted to say thanks, and let anybody else know that they should be in good hands here.. Oh and Jim, is known far and wide, because some guys down at the track had a lot of nice things to say, too. And they were from put of town, and have been through this before.
My battery warning light came on 15 miles from Morton, and I made it to Napa and broke down in front of the store. Michael changed out the battery for me, but I told him it was still making a weird noise, and the voltage wasn’t showing right. He checked under the hood again, and smoke was coming from the alternator. Woohoo! So I start calling auto shops, and no one could get me in until the end of August at least. I’m from the south, on vacation, so I don’t have a month to wait around. Michael comes up to me and tells me he can change out the alternator the next morning. I don’t know if that’s common for them to do, but either way he saved me loads of time and stress, and the price was very fair. So so so grateful this was the place I broke down.
I always have a good experience when I go in my husband worked there for a while. And I know just about everyone in the store. Was just in there on Monday. Thank you.
Usually no issues but had some issues returning items I bought from another napa,. In the end I returned them and everything was fine, just had to go thru some hoops to donut. Wasn't the best visit. Son3 stars since usually it's better but the 1 star service this time left a bad taste in my mouth.
Very helpful and friendly staff, and quite knowledgeable, as well. Pretty much everything I've come looking for, they had in stock.prices aren't bad, either. Couldn't ask for better, really.
I can always count on Morton Napa, no matter what automotive need I may have. They are always ready to assist and always love the country town feel. Always have very fair prices too.
These people are awesome! I've been going here off and on for at least 20 years and everytime they are the most helpful and pleasant people. They go out of their way to help a person. I highly recommend them if you're in the area and need parts
So I go in and ask for a oil filter. I show the parts number and I trust them to know what they're doing. Turns out they don't. Guess I'll be taking the extra hour trip into town to get my parts from now on.
Old run-down place. People are friendly enough if you know what you're looking for. Definitely a good-ol-boy's place. Out of towners might not get the warmest welcome.
This store and staff are the best! The Eatonville NAPA didn't have enough material to make my hydraulic hoses, so they sent me here. These guys were incredibly helpful in getting my hoses made right on the spot. Everyone at this store is super friendly and helpful. One of the high lights of my experience was having them show, and tell me the history of their old cash register from the early 1900's.
Horrible service! Wife went in to refill co2 bottles and did not even get any help putting the full bottles in the car! Dude saw her struggling and stood there and snickered about how heavy the bottles were filled! If you are of any ethnic background and a female you might want to think twice about going here. If I could rate this place a zero I would.
