Your Renton, Washington O'Reilly Auto Parts Store #3696 is located at 307 Rainier Avenue South. We have the parts, tools, and services you need, as well as offering Store Services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. We are also one of many O'Reilly locations that resurface brake rotors and drums. Need a special tool for the job? Take advantage of our free Loaner Tool program (refundable deposit required). Need help? Stop by and talk to one of our Parts Professionals today. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
Hours not specified
What clients say about O'Reilly Auto Parts in East Renton Highlands (WA)
Terrible service. The guy in the front right now 5:19pm is the time right now. Today's date is the 19th I didn't get his name but he was bald he said he couldn't take my oil because it had head gasket oil and it's nothing but oil from the oil changes that's been done to the cars. They didn't come up with an answer or solution. Just put it back out there like it was some piece of trash and walked away. Terrible customer service
Skimmed me out of two spark plugs and gave me the wrong ignition coil packs. 0/5 wouldn't shop here again. Staff seemed irritated also, don't waste your money at this store
Renton store needs a little help not very clean they workers behind the desk aren't very nice sometimes or they just ignore you why u stand there they can't seem to handle more than person at time and the store is really messy things are not put on the shelves when they could be .
Friendly and helpful staff, great selection, clean and orderly place. Convenient location. They ordered an item and got it there quickly. I highly recommend them.
Man was extremely rude when we came in. Wouldn’t recommend this store unless this man looses his job, which he clearly hates. No customer service, no community mindset.
Disappointing Customer Service: I recently had a rather unpleasant encounter with O'Reillys, and I feel compelled to share my negative experience with their customer service. As a long-time customer, I have always relied on O'Reillys for my automotive needs, but this incident has left me deeply disappointed.
First and foremost, the customer service representatives I interacted with were unhelpful. It was evident that the their customer service staff is not adequately trained to handle customer inquiries, which is unacceptable for a company of O'Reillys' stature.
Furthermore, the lack of empathy and professionalism displayed by the customer service team was disheartening. They seemed more interested in rushing through the conversation than genuinely addressing my concerns. It felt as though my questions were an inconvenience to them, and they were simply going through the motions without any real intention to help.
To make matters worse, when I requested to speak with a supervisor or escalate the issue, I was met with resistance.
I was in O'reilly's location, and I've been purchasing parts here for years for myself and my clients. Today, I purchased an alternator for my 93 Honda Accord, and the guy who sold me the alternator was extremely rude and condescending. I forgot to have the store test my old alternator before buying the new one, and I still wanted to have it tested, but he said, "You already purchased the new alternator!! Why would you want to test the core??!!" I was curious about the condition of my old alternator, and the guy at the counter said that I should've had it tested before buying the new alternator. He also asked me twice if I understood(get) what he was saying, and I just ignored him. I've had the same conversation about my alternator with a different employee, and he told me that I should've had it tested before buying the new one. During the conversation about having my alternator, he shouted, "I'm asking you a question!!" The only thing I did was walk away. I'm not coming back to this particular O'Reilly's location after being condescended, judged, and yelled at.
These guys are amazing!! They have tool rentals, they will come out to ur car and help with whatever u have going on, and they are always so friendly. Definitely stop in if u need anything auto.
Some of the staff are great and knowledgeable. But the rest couldn't care less. And that's most of them sadly. I went in to get a couple things and most of the boxes on the shelves were cut open and most of them empty. There were people sitting on the floor ripping them open and putting pipes together, taking up an isle and a half to do so, refusing to move. Staff did nothing. Didn't even care. Also just let people walk out with things, the staff member I spoke with responded to me commenting on the blatant theft with, "people just come in and do what they do." I'm not really sure what the hell is going on in there. There was pretty much just 1 guy on a register stressed about the constant phone calls and 20 people in line. The rest of the staff was just standing around doing nothing to help him. He even asked for help and the response was "what do you want me to do?" And then continued to stand around and watch this guy get slammed. I give 5 stars to the one awesome guy who held down the rush on his own. And 0 to everything else. I can't remember his name, but that one guy made a 1 star (cause I can't do 0) review into a 3. Dude needs a fat raise and a promotion.
These guys were awesome. They did the free diagnostic with the plug-in code finder, and then printed out all the codes, what the repair could possibly be, and printed out the price on any specific part. While I was doing my repair in the parking lot, and yes I was trying to do it myself haha, they had a selection of free hand tools to use, and many of the patrons as well as the employees knew each other by name, and helped me with my repair. Highly recommend!
Terrence is just absolutely wonderful. He’s always so helpful and kind whenever I need something from here. Great customer service.
Update 5/30/23
Eric is also very amazing!!! He happily diagnosed my check engine light and explained what the codes meant. He also explained how to fix it myself. Thanks for saving me money by not having to go to a shop!
Went in to purchase a steering wheel lock, they had several different options to choose from. The staff were friendly and very helpful especially Holly. I will definitely be back
People are friendly but distant. They give the attitude that they really don't care if you get what you need. I go there when I need something simple and can get it myself without their help. If they know the customer they have a completely different attitude. It is very obvious.
Short staffed but managed pretty well. Great job assisting the 5 of us in a timely manner with only 2 sales associates. Just didn't expect to pay $60+ for headlights. But
It is wet easy to say Thank You to any one after they did or offer something nice to you , but you always wish he or she knew exactly how you truly feel and appreciate their service. Assistant Manager Malia was really cool and very considerate. She is very deligent and very understanding. I wish her all the best in her every day work. This was today January 19, 2022 au around time between 14pm and 15pm , means my thanks goes to each and every individual who was at the fro t desk today . Rally cool people
Top notch employees! There is a great deal of knowledge in the amazing staff that work here. You'll always treated with respect and they'll help out anyway they can. I believe this O' Reilly's has the greatest customer service I've ever experienced in a parts store. They remember what vehicles I have. On top of that they often asked how a project I came in to buy parts for went. No other place like it. If it ain't broke don't fix it.
always love this store! they've got good prices for oil, fluids etc. plus, they'll come out to the car and hook up the machine that can diagnose the problem (for newer cars) older ones they're more limited on what info they are able to get, but they can see how strong your battery is, and if you need a new alternator etc. O'Reillys rocks!
My automotive shop teacher called to put a part on hold with my name.(that they claim the part was already there at the store, and the part was 48 dollars) My teacher asked for the address and the building number. And my Dad went there to the exact address, and they said there was no part on hold with my name!! They said the part would be double the price of what my Teacher told me! Which ended up being a total of 108 dollars!!! just unbelievable! So we Didn't Buy at that location. And they said the order won't come in later that day!!! Pretty upset and I feel bad because my dad probably felt embarrassed. So not happy, but as long as I get the correct part, I will be fine. So I went to a different Oreilly's Location and they had the part I needed. This location was not the best experience at all PERIOD!
Very upset! I don't know if it's because I'm a black woman in a urban neighborhood but I was treated very rudely like I was a liar. I came in thinking I would be able to return an iteam I purchased with my receipt in hand and when I tried the employee rudely said told that I have to have original package to get refund. After I explained that I purchased it like this and the bad day I had while buying tools so maybe it may have had package but I don't recall he was very rude and quick answering. I have been a manager for over 10years and I know policies. You may want to retrain your employees when it comes to customer service
I went in this location to get a price quote on parts for my customers vehicle. The lady verbally told me the total after tax, then I requested a print out which she provided, I quick look at the total at the bottom matched the price she said. After telling my customer the price and customer agrees I go back in the store to buy the exact parts on my printed quote from an hour earlier. Now my total is $50 more because she made a mistake, went to the manager about it and he was trying to say it was my fault that I didn't catch her mistake, REALLY? Don't shop here they will rip you off!
Worst service out any auto parts store I've ever been to. They had a line of ten. Employees were really unorganized, and had six people behind the counter. Only 2 were helping customers. The person that helped me could not read or pronounce any word properly and didn't know how use the computer. He didn't ask me for a shop account or phone number, I had tell him. The only employee in the store who seemed to be professional and new what he was doing was the old timer which was on the other register. I recommend going to another location for good service.
I called ahead to see if they take used oil. Yes they do. I show up and several people are waiting in line with only one person at the counter. No acknowledgement or anything. I asked Steve (I saw his name badge) where I take the oil. He said in the back. Ok, where? I don't work here. I walked around the counter but only saw tables so I asked where do I go? Nothing. By now I have waited 10 minutes. Two more people come to the counter and the line is longer. Still nothing. Finally I hear some guys in the back and I ask where to dump the oil. Someone shows me. All 3 employees worked very slow, did not look even remotely happy, and the line was getting longer. They carried one part I needed that the Sunset store didn't have, so I picked it up, but I will never come back.
I have been to the Sunset location several times and they always treated me good. Now I see why the Rainier store has bad reviews. The service sucks and is slow.
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