What clients say about Northwest Towing and Recovery in Port Hadlock-Irondale (WA)
Highly skilled and swift . Chris arrived quickly to save me from a foolish misadventure on a forest road. I was thankful for the no-judgement assistance that got me back on the road in no time.
I really appreciate that these guys responded so quickly when I was broke down on the side of the road. My driver was prepared and took precautions to not damage my lowered car and he did an awesome job backing his truck down my driveway to deliver my car as close to the garage as possible. You're the man, Ken! Thanks again and God bless!
In the past 8 months, I have needed road side assistance twice. Each time, NorthWest Towing & Recovery promptly responded with excellent service. Chris and Brandon are professional and personable. I am grateful that my auto insurance contracts with them.
Chris got my Subaru out of a logging road that I went down by mistake. The recovery involved moving the blocks for the winch several times because of the curves on the road. My car came out without a scratch, which I did not think was possible. Chris is very professional, very good at his job, and I would recommend NW Towing and Recovery to anyone who needs to get out of a tough situation.
Needed help moving two vintage bikes and one car. The owner did the job himself and it went great!!! Fairly priced actually cared about my things. Do business with this person, very good man.
Thank you
Tom
Super kind and understanding when my car died. Was accommodating to my young child and made what could have been a horrible day so much better. Definitely recommend.
Chris at NW Towing was great to work with. We worked with him before & after purchasing a classic car (that wasn't running). He was responsive, on-time and we would not hesitate to use this company again!
When I got stranded after hours on a short vacation, my insurance company sent Northwest Towing to get my car to a shop. Chris, the owner, responded promptly, gave me the names of several trustworthy shops to choose from, and got me back to the campsite where my trailer was parked. Chris was helpful, courteous, and highly efficient. He got me out of a serious jam and made a bad situation bearable. I couldn’t recommend Northwest Towing and Recovery more highly.
My wife and I were stranded at Finn River Cidery and our car would not start. Worried it was going to ruin our trip and cost us a fortune since we were coming from Seattle.
We also had two dogs with us to add the stress. We called Northwest Towing and Recovery since it was close by and they picked up immediately and send someone over in under ten minutes.
Chris was extremely patient with us and worked through a few things and eventually got our 92 Volvo back up and running on the spot! He literally saved our vacation and got us back on the road.
If you are local, or stranded like we were, I highly recommend Chris and his team. Very professional!
My car broke down late at night during a 3-hour drive back to Seattle, and this was the only towing company open nearby. I’m so glad it was. Chris was incredibly kind, professional, and genuinely helpful, not just trying to make a sale. He walked me through all my options, including ones that didn’t involve using his service. The next day, he even took the time to hop on a call and help me figure out public transportation back to Seattle, which was a lifesaver since I’m not local. Above and beyond doesn’t even begin to cover it. Highly recommend his services any time, this is the kind of help you hope for when you're stuck and stressed.
Chris was able to save the day after hours of waiting on the side of 104 on other tow drivers who canceled. He was fast, efficient, safe, and kind. If you're in the area and need a tow, there's no one else I'd call
I broke down in the middle of nowhere on Hwy 101 and could not have received better customer service from both Chris and Amber. They were just fantastic. They bent over backwards to take care of me and made it all happen very efficiently. I can’t overstate how much I appreciate the effort they put forward for me and what a great job they did.
We broke down in QFC parking lot the busiest places possible. Chris Rice was quick to response quick to get to us quick to load and got it back home for us even got the vehicle right into the drive way awesome service! Hands down 100 stars!!!! Thanks Chris for your help your awesome
Our family had the misfortune of being in a traffic accident while passing through the area on vacation. Before the authorities arrived, Chris stopped at the scene as he was passing by on his way home for the day. He offered assistance in countless ways, above and beyond what was required of him. He even made sure we got all the way to our lodging in Port Angeles after we were on the side of the road without a car. Great business, remarkable guy, highly recommend!
"I can’t thank North West Towing and Recovery enough for their incredible service! When my car got impounded over the weekend, I was stressed out and stuck, but Chris came to my rescue. He went out of his way to help me get my car back from the impound lot, even working around my schedule on a weekend. The tow was quick, my car was handled with care, and the price was fair. I’m beyond grateful for Chris and his team—they’re the best! Highly recommend!"
Our car hit a pothole at the Mt Townsend Upper Trailhead and damaged the oil pan. They retrieved our car from the mountain in under 3 hours since AAA would not.
Extremely grateful for their excellent service and reasonable pricing for remote towing!
Incredibly kind driver!
(Name may have been Carl?)
Highly recommend.
Chris helped us out when we were in a terrible pinch after locking our keys in the car at a vacation rental. He was honest, fair, and able to solve our issue within a matter of minutes. He even helped us avoid a scam where we were being charged an excessive amount from a 3rd party booking service. We cant thank Chris enough!
Thank you, thank you, thank you! Chris got me out of a really tricky situation when the stakes were high. I had just wrapped up my best friend’s wedding on Saturday and was about to start my drive to another friend’s wedding on Sunday morning when I lost my keys! I called Chris to help unlock my car to search it for my keys, but an hour of searching with Chris’s help and the keys didn’t turn up. He stayed to help me, and even offered to drive me to the ferry if the keys ended up truly lost! He was very kind and sympathetic while I was very stressed and trying not to panic. We eventually found the keys at a bottom of a makeup bag (weddings will do something to your brain lol!) and I was on my merry way. I made it to my second wedding with an hour to spare!
Thank you for helping avert my crisis!
Northwest Towing and Recovery is wonderful! I had just dropped off my last Door Dash delivery near the library in Port Hadlock and locked my keys in the car! Ugh! I called and they knew exactly where I was and arrived to rescue me in less than 15 minutes! He ended up jimmying the door open and scooping my keys off the front seat so I could grab them and pull them through the narrow opening. What an efficient, professional, friendly, chill, zen guy! Highly recommend!
I’m grateful for their quick and friendly service, even a few miles out of town. I hope I don’t need to call them too often, but I’m saving the number.
Northwest Towing and Recovery is the only towing company I will be using in the future. Chris is the most polite and helpful person I have met in this industry. He will go above and beyond in order to help you.
After having my keys locked in my car in the middle of nowhere Northwest Towing and Recovery were called to help me get these keys out. Originally the ETA for them to me was an hour but they ended up showing up half an hour earlier than expected. While I was waiting I received a call from Chris, the owner of the company, who confirmed where he was going and what the issue was. He was extremely polite and friendly.
Once he got to my car he was quick to get the car unlocked and help me get my keys. Unfortunately my keys were locked in my trunk. We tried many different ways to get the keys out of the trunk, but were ultimately unsuccessful.
Eventually, we decided that the best course of action was to get my spare keys from my apartment. Chris was extremely helpful and drove me to my apartment in order to get these keys. This was a 45 minute drive that he did not charge for and didn't have to do. When I asked him about it he said that he "wants to help people out". You can tell he opened this business not just because he wanted to make money but because he is a caring person and wants to help people. I was able to get my keys and unlock my car and get home. Chris helped me way beyond he was expected to and I plan on recommending him for anyone who asks for me recommendations for a towing company. He is the best in the area.
Chris literally saved us from sitting in the snow all night. Pulled us from brinnon to port hadlock. Up over mount walker. What a great guy. We are out of the cold and home safe because of him! Thanks.
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