Copart - Pasco in
Pasco (WA)

Lost or stole our personal items and won’t take responsibility for it, don’t trust these people. Even the district manager ignored me, there’s no way to dispute something with this company so it’s better to avoid them unless you’re okay with being swindled.

Did not at all care for the automated check in with your phone but the guy that brought the car out and loaded it on the trailer was top notch. I have driven a few fork lifts, skid steers and tool carriers over the years, but this guy amazing. He put that car on the trailer exactly where I wanted it then pulled his 16 foot forks out out of the small space under the vehicle without dragging on the trailer or the car. He didn't even knock the 1" of snow off the deck of the trailer. Great work! He treated our car as if it was his own!

No Public Restrooms. Kristen was nice in the front but lady in workshop was rude with no manhers or respect for customers.

Do not add deposit. You will not be able to use the funds to pay your balance. They keep your deposit unless you pay the balance.... it's a scam.

Horrible place to get cars manager is the most incompetent person can manage to tell the loader guy how to load cars. We understand that all heavy equipment needs to be winch it by transportation but what happens to the small cars. ? Loader guy say you have winch use !!! Are you for real get a job dude and he is pretty dean good at ignoring transport guy and all the specifications that we told him on how to load the cars. He want everything on he’s own way. Horrible place horrible people hope someone put order at this place lady’s at the office are very nice and diligent.

I loathe leaving bad reviews and try very hard to give the benefit of the doubt over & over before doing so. With that said, working with Copart has been a nightmare. When they arrived to pick up the car, we were told all we had to do was sign over the power of attorney papers and send in with the title. They sent the forms, we signed, and returned immediately.
2 weeks later, we hadn't heard anything so I contacted them to see what the update was and they informed us that we had signed the wrong forms because they were for the State of Idaho instead of Oregon. I had to contact THEM before they admitted this. Then they resent the Oregon forms. We immediately sign them and return. A week later, I contact them again and was told that we still had a document missing. I had sent everything back that they had sent so if something is missing, it is on their end. Now they tell me they will "resend" the documents I haven't sent them so it will be another week or more before we get this done.
Then what will they come up with to keep from finishing this transaction?
This company has yanked us around with our totaled car for almost 7 weeks now. They have the car & title in their possession but won't release it so the insurance company can payout our claim. I have spent hours sending emails, making phone calls, and trying to get through to them that we need to replace this car for our daughter to work her summer job and head off to college in 6 weeks. I am not sure who is dropping the ball in this mess but it is frustrating to get the runaround every single time we try to take care of this. Whomever is in charge of mailing out paperwork needs to take the time to make sure it is correct to save everyone a headache and more financial loss due to their ineptness.

I love Copart! If you are searching for a vehicle or even a trailer to rebuild or you just need donor parts Copart has it all. It's a simple process to sign up and start bidding on their auctions!

Great car auction great customer service A+

Fast and friendly professional service.

This location is awesome. Staff is super professional and friendly really easy to work with as long as you have everything in order!

This place like every other copart will try and cheat you your money , no desire in helping the customer fork lift driver smashed my bought truck and manger said policy won't help nothing wasted my time and money. Thanks a lot

Great service great people

Always the best people here, they have always been very friendly and take the time to help. Thank you!!!!

Extremely friendly staff and the yard guy was good help.

This is my favorite Copart auction. Great friendly staff and most of them have been there for years!

The office and yard staff and the manager when out of their way to help me when I was picking up a vehicle. The Pasco site has been the best of all Copart yards to do business with. God bless.

Very friendly staff! Wonderful to deal with.

Great customer service

Good low cost vehicles

One of the better Copart auctions to visit the staff is very friendly and transactions usually are quick and easy. the only downside is if you buy vehicle that runs and drives they do not drive it out anymore they bring it out by using forklift which usually can mess up suspension.

Good experience with salveged cars

Very helpful people here

Knowledgeable, friendly, helpful staff. Chuck and his crew do a great job!!

Good auto buying experience, got to watch out for all the additional fees. They add up quickly.

Highly recommended place to buy used vehicles.

The customer support was the best the 2 ladies were very nice from the min. I stepped in...very helpful with all my question and did there job fast defenetly happy with copart offices..and yes i bought 2 cars that same day.

Man said he handle his business how he wants not professionally I know unbelievable