Was fun going on there and picking out parts,the staff was friendly and when I didn't have the right tool, provide me with one. There's a 2$ entry per person
Would be minus 5 star if I could been calling for parts I'm looking for 3 time's noone answered but today I got through at 4pm and was asked if I could be placed on a hold sure I got put on hold for 5 minutes and 13 seconds and then the phone hung up on me don't waste your time or money I called before closing they apparently don't want customers so find a better yard who listens to it's customer's as without us they wouldn't be in business
I usually go to upullit down the street and have been for years but one day couldnt find a part i needed at upullit so i looked up junkyards on the maps and seen this place and it looked way bigger like 2x the size with more cars lined up could even see they had a field of pure axles and truck beds and cabins from the map . But then I finally got there asked to scan my id like if i was buying cigs or alcohol which i never smoked cigs and i quit alcohol after years of abuse and being locked up. It just reminded me of a cop asking me for id and all those unwanted memories i had with them during my youth … anyways i wasnt going to run back to my car just to get my id scanned and put on their data base for who knows what to see my history of or the reach it could get on the internet , especially knowing law enforcement automatically gets a notification of any id that is scanned anywhere in the world even without the company’s owners consent or knowledge just by their system being hooked up to the internet which are a bunch of nodes connected to servers through wires and satellites… im ok my private life cost more then you’re “company’s safety “ which for some reason my id is needed to buy a used part that i have to get myself if they even have it…. Im guessing this is why they don’t have nearly even close of clientele compared to upullit even with less cars. And thats none of my business and neither is yours mine and probably the 100s of lost customers cause of this little mistake they decided to make. 1 suggestion from a young man in his mid 20s TO THE OWNER ….. DO BETTER
I called ahead asking about a drivers window on a f250 . Guy who answered said yes they had a window. I got there in twenty minutes and no windows whatsoever. I mean I only paid three dollars for entry, but still, I drove twenty minutes to get nothing.. that kinda blows.. guy was polite tho. Just wish the employees knew what was on hand ..
I have shopped American pick a part on many occasions since they began. Recently I needed a n alternator. Instead of waiting on one we decided to go thru these guys. The first day it was so hot out we had to leave. We are in our 60s and so we don't handle high 90-100s. So I sent my son to go get it out and he was doing the replacement to my vehicle anyways. He bared the heat got it out bring home and put in my car. It failed to work. I instead chose this time to order one. It was delivered the other one removed taken to test and told it was bad. My son then put the new one in and it worked. So now I had 2 bad alternators the one from the vehicle and the one from the parts place. They have no refund policy but read you could exchange for store credit. So my son and I took one of the alternators back to them. He tells me that it does not have their store markings on it so he cannot take back. I then got to thinking I must have grabbed the wrong one so I told him I'd bring in the other one the following day. Not sure what markings he referred to I see a yellow dot on this one thinking that must be it. I drive all the way back over to have him tell me that he doesn't see any markings on that one either. I said well I only had 2 of them that were bad now one came out of my vehicle that was bad and then the one I got from there at their place that was also bad so one of those alternators was there's!He still told me yes and I remember you guys coming and getting one but I'm sorry without pur our blue markings I cannot refund you. I told him well then you people must have failed to mark it when you gave it to us. Oh no we don't do that we mark them all!oh ok their PEOPLE are perfect and don't make mistakes. Then he proceeds to tell me and show me parts laying there with the blue marks and how it works. He says but sometimes if the parts dirty and greasy it can get wiped off easy with the dirt and grease!!! Oh really well this alternator was full of dirt and grease and so therefore was probably wiped off! Sounds to me they have a very quick and easy no refund policy to not return people's money by using a market that the pen markings come right off easily so therefore you go to return and the markings are gone so therefore they cannot return like they did me. I spent trips back and forth to them, my time ,,gas plus a part that didn't work .No that does NOT make me a happy customer at all and I told him so and I'll take my business elsewhere from now on. My receipt after looking at it did have a big long number on it that must have come off the part he gave me so why didn't he compare the upc or whatever number was on my receipt they should of matched if not the Washable store markings but he didn't even bother to do that in fact he didn't even ask me for the receipt the following day he just looked for blue lettering or numbers. I will not return to the parts place again instead I will use u pull it store from now on!.I gave both places business but now only one will get my business from now on!
I just called, at 4:20 pm, having just a quick question, the gentlemen proceeded to put me on hold for 10 mins? At 4:31 he picked up, and hung up on me. My question wouldnt have taken more then 3 mins to answer, i called back as soon as he hung up and he ignored my call. Awful customer service.
Finally cleaned up and well organized. I will definitely be there again. There's a huge amount of used car's selection to pull used parts at a reasonable price.
I have visited this place couple times already and employees are always very helpful and friendly, they also give you very good price on the parts but make sure you bring all the tools needed to remove parts, I definitely will keep going and buying here. Update. This place shows that close at 5 pm no where says 4:30 pm, it would be very nice if the hours info gets updated so people don't waste a full trip to your business. I showed up at 4:33 pm. to get a part that only has 1 bolt and the row is very close to the office, no more than 6 minutes on going in and out, traveled almost an hour to get told last entry at 4:30 pm no exceptions. I mean, WoW, what happened to your great service, guys? Would like to see some humanity, especially with customers like me who are very constant buying from your business. To the administration, please be nice and update your service hours on google. It's been a great place to go buy so far, please don't ruin the good business image.
I found this place about 2 years ago and continually come back because the people who run this place are nice, respectful and always helpful! They answer any questions I've ever had and never treated me any sort of way because I'm a girl.. They carry a diverse line of vehicles.. and have even had told to buy when I forgot mine. They also have an area with pre-pulled parts if you cannot do it yourself. Parts are reasonably priced so you won't feel bad when leaving an armload of parts to fix your rig.
I looked and looked for a part that was interchangeable with the one I needed so I didn't order one or buy one online and went there paid my $2 and the 1 I part I needed had been picked. Waste of time for my first try
It's like the store for grand theft auto upgrades. Where you can do some upgrades. If your a wrench turner it's awesome place. New rims, or a door panel, if it ain't here, it can't be found at junkyard.
I would give them 5 stars but I don't like that they scan you ID when you go in, seems invasive and could cause issues if that info got into the wrong hands. $2 to go in and look for your parts. when you buy parts I think the prices are reasonable. What else can you say.
They bought a car from me, were professional, courteous & knowledgeable about the process & gave me a check on site. Couldnt have asked for a smoother transaction. Id recommend them or use them again should the need arise.
I love going there for parts for my Ford Windstar. This time, I went, with a friend, to find a part for another friend's Mercedes-Benz. They didn't havethe rught year car. That's OK.
Called for to see if they had parts for a Mitsubishi mirage in years 2012-2020. Guy on the phone says the car doesn't exist. I find that hard to believe when I'm sitting in one. No wonder I'd never heard of this place before. They're unprofessional and forgettable.
I will start by saying out of all the junk yards in tri cities this one has the best prices and the owners and family that work there are super nice you will have to take your own parts out but for the price it's worth it also they have alot of diffrent cars to choose from definitely go check them out
Nice prices. they input parts you get in the computer for needed returns. Very clean yard and easy to navigate the isle #'s. Vehicles are by style not maker so can be hard finding the model and year you are looking for. Very small yard if looking for minivan or truck parts.
Got there at 4:33pm and the young man at the counter said they are already closed. I told him your hours say you close at 5pm!? I then told him I just drove 25 minutes to get here. He said I am not able to let you in the yard after 4:30. It would have been nice to know before I drove all the way to their business. Please change your hours or add a note so others do not have the same experience!!
Lots of cars to choose from aside from other junk yards this one is much more cheap some cars haven't been pulled apart yet I'm a regular customer and all the parts I have bought haven't failed me yet really recommend for those of you looking for car parts.
First time here and I'm very impressed with the politeness and helpfulness of all the staff assisting me in my search for parts while maintaining first come first serve order. I could not have been more grateful for there kindness. There prices are quite reasonable as well!
American Pick a Part in Pasco, WA has a large variety of cars to satisfy you with the part you’re looking for. I’ve been an active customer for quite a few years now, and I’m sure you will be one too when you come visit them and see their reasonable prices they have!
Have been in here many times. It is a junk yard, you get what you would expect from a junk yard. They have recently done a lot of shuffling vehicles around. They have made a ton of space for more vehicles. I have found everything I have needed and they will let you haggle on prices. Have worked them down ~20-30 dollars a few times.
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