They saved the day! The gentleman came out and checked out my broken boat trailer and went above and beyond, helping me piece a temp fix together so I could get home. I highly recommend supporting a business like this that displays the values of a small-town auto repair shop. Thank you!!
Went in to get a bulb for my car. Was met with a good morning and friendly smile. I got what I needed quick. I was in a hurry but the conversation was to good to rush out.
The disappointing part is that I prefer to shop local... Keep small businesses afloat especially in tough enough times. I ordered parts that Chelan Auto did not have in stock. I was told a specific price and was willing to take a couple days out of my time frame to wait on them to come in. The day they were due for delivery; they proceed to tell me their shipment hadn't come in with everything they had ordered. I accepted that being that it's not their fault. I show up in store the following morning and they proceed to explain they hadn't gotten their shipment nor had made a call out to them for an explanation as to what had happened. I tell them that for my particular situation, I needed the parts later that day. By the time I had checked back it had been nearly the full day and close to closing time, I call for a status update, they tell me they still have no explanation and that 4 other orders had disappeared along with mine. I normally would not have had any bit of an issue with this but being on a time sensitive time line... I could not wait. I went to a local store who HAD THE PARTS IN STOCK and asked for a price match. The local competitor calls for a quote and they had told them an EXTRA $50 PER PART out of pure spiteful nature for shopping with a competitor. I have for the past several months enjoyed my time doing business with Chelan Auto but unfortunately after today I am less than satisfied with this encounter. Good luck to any continued customers, the prices are fair but the integrity is not.
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