Hi-Land Garage in
Kennewick (WA)

Listen. This is probably the best garage in the TriCities. They do not work on your car unless they know it needs done. They let you know issues they find other than what its in for and how immediate it is to fix it. They absolutely guarantee the work and do not get testy when you bring the car back in. There is a reason this garage is still in business all these years later. Charlie, Monica, and the entire staff is kind, educationa,l and do thier very best to not do unneeded work. They are worth the wait to get into and have a fantastic turn around time. I reccomend them to everyone.

We spent 10,000 dollars and it took 5 months to get our vehicle back. It lasted 6 weeks and the motor they purchased and charged us for blew. Now they say nothing they can do about it. We had to get a loan for the repair and now out of a vehicle and 10,000 that we are still paying. This is crap service. Fyi the motor they put in was filthy and the intake had a bunch of soot in it like they didnt evwn look it over before instaling. If i could give 0 stars i would.

Got my clutch assembly replaced on my subaru forrester. It took awhile to get an appointment because they have a lot of business and even offered to reccommend a different place if I wanted. They did a great job and the final cost was under the quote.

I was having heating issues with my truck. With winter coming i needed it fixed. I called Hi-Land garage, spoke with Charlie. He said come on down. I get there 15 mins later. 10 mins later Charlie had my heater working. Charlie has a heart of gold. He is trustworthy and reliable. I highly recommend Hi-Land garage. They will be the only mechanic i will take my vehicles to. Love this place. If I could give a 10 star review I would. Great people.

Honest shop that properly diagnosed my real issue and saved me over a thousand dollars compared to other estimates.

Kurt, Charlie and Monica always take great care of our routine maintenance and our warranty work. They keep our aging vehicles running better than me

Probably the worst auto repair shop experience ive ever had. They tried to charge me 304$ for an oil change and front brake inspection... not even the full inspection i asked for. Absolute robbery. By far the most a place has tried to charge me for the absolute bare minimum of work. Dropped it off at 7:45 in the morning on the dot and they didnt even have it ready for me until 2 o clock in the afternoon and I had to find a ride back their myself since their shuttle driver was probably out having a 3 hour lunch break. They must be paying people for these good reviews because this place is 100% a joke and try to take advantage of people they think dont know anything about cars. Unfortunately for them, i know enough and i know when im being robbed too. Gave me 5 different price quotes once they realized im not an idiot and took it down to 109$ which is still by far the most I've ever paid for an oil change and someone literally just looking at my front brakes and nothing else... and they had the nerve to act like they did me a favor and that i was unreasonable for being confused and annoyed at their insane pricing. They did the absolute bare minimum at every turn and tried to charge me the absolute maximum that they thought they could possibly get away with. You're better off taking your car to a dealership... insanity. Avoid this place.

I have taken my vehicles to Hi-Land multiple times over the years. Most recently I have had a plethora of air conditioning issues. My car is 17 years old. However, Charlie and the entire crew at Hi-Land have been nothing but extremely honest, professional and courteous at every turn. It's hard to find a mechanic you can trust and one that actually cares about their own integrity and quality of craftsmanship, however, I have found that in Hi-Land. Once again Charlie and the entire team have proven integrity and honor still exist. I took my 2011 Cadillac to a competitor, (LS) for new brakes, also requesting drilled and slotted rotors. I was was quoted $1600 front, and $1600 rear, plus an additional $1500 for tie rods, tie rod assemblies, hubs, hub assemblies etc. Turns out most of the quoted 'required repairs' were NOT needed, Charlie, installed the new brakes for less than 1/4 the quoted price by the competitor (LS). I will be leaving them (LS) this same review on their web site, minus the 5 stars I give Hi-land. Giving them a chance to respond and make things right. If they don't respond the review will remain unchanged. As for Hi-land, - Thank you! You have earned my gratitude, appreciation, and business.

Last night I opened my driver side door, as a wind gust blew it out of my hand. It snapped open, and bent the edge of the front quarter panel. The result being I could only open it about 10 in, to slide in sideways!! I wasn't sure what it would take to fix this, but I thought it would be expensive. Called Highland garage this afternoon, and Charlie came to my rescue. With his know-how, he managed to pry the dented edge back, and saved the day. Problem solved, and I'm so grateful. Many thanks:)

Great customer service, give you a first time customer discount, don’t over charge, and are good people. They don’t have a big waiting room, so I would have a plan B for after. Highly recommend and would come back again

I can see why Hi-Land has such a great reputation, they take great care of their customers! My truck was making a humming sound towards the front half of the vehicle, after being assured from a different shop that it wasn’t a wheel bearing and that it was the transfer case, I came and got a second opinion. Well who would thought that it was my left wheel bearing and partially my rear differential that was making noise. In the end, after having my truck at Hi-Land for a couple days and getting it back; it’s much quieter and drives like a dream now. Good prices, reliable people, I highly recommend taking your vehicles here!

I can’t say enough about this place. I called to see how much it would be to have a diagnostic run on my car as it was showing signs of overheating. Charlie took my call and went through a lot of simple diagnostics over the phone, having me try different things to see if they resolved the problem before bringing it in and paying money to get it checked out. That alone let me know this was the place I wanted to take my car. Even though the simple fixes didn’t work, I appreciated all of his effort before I paid any money. When I brought it in, it was a very quick process. It ended up being a pretty big job, as it was my radiator. They charged very reasonable rates and got it done quickly. The lady at the front desk was very friendly also. Overall, five star experience!! I will return to Charlie and his crew in the future and I highly recommend them to anyone with car trouble.

This was the second time that I had them work on my vehicles. They offered outstanding service and knowledge and Charlie went out of his way to do the work so we could use the pickup. I highly recommend them!

Charlie was amazing! I needed help trying to understand things about my car and he helped me for free to figure it out. You guys have no idea how much trouble I’ve been in with cars. I felt super safe and wanted at Hi-Land Garage and will be coming back.

I have been going to Hi-Land Garage for 16+ years. They have been nothing less than phenomenal in their ethics, professionalism, & skill. I have always walked away grateful and with more knowledge. Trustworthy place!

Hi-Land Garage is filled with honest mechanics that do their best to get you back on the road for a reasonable price. They are transparent and help you understand what the issue is with your vehicle. 10/10 enjoy trusting Charlie and everyone else to help fix what ails my car, as do so many others considering they always have a parking lot full of vehicles being worked on! Monica is always a joy to talk to and everyone at this shop does a fantastic job. Thank you Hi-Land for all you do!

Well to start it off a very very respectful mechanic shop to go to. Very reliable responsible and gets the job done when said. We called Hi-Land to help us out with one of our Men’s Recovery , home vehicles and with no hesitation, they took it right in. Told us to bring it in a certain day he would get it done and it was done that day I would highly recommend. anyone in the area looking for a good reliable mechanic to go ask for Charlie he will help you get the job done. Thanks again. Hi-Land mechanics for helping us out may God bless you all over and above

It's probably time I leave this shop a review. My family has been having vehicles repaired at Hi-Land probably since it opened as a business. My grandfather got his vehicles repaired here, when I was a kid my Dad got his vehicles repaired here, and as an adult, I get my vehicles repaired here. Hi-Land has always been an under promise, over deliver type of establishment. They are beyond honest, trustworthy, and hardworking. I've never once had an issue repeat after bringing it to them. I don't even know how much more I can explain it to everyone. The only drawback is time. Obviously, being one of the most honest, straightforward shops in town, they are rightfully popular, and as anyone with car trouble knows, it rarely let's you know ahead of time. But that's not really Hi-Lands fault, so I won't knock them for it. If you need a vehicle fixed, for my money, I'll never use another shop.

THIS IS YOUR SIGN TO TAKE YOUR CAR TO HI LAND GARAGE!!! if your looking for a reliable, TRUSTWORTHY mechanic- you’ve found it. they care about their customers! I brought my car here to get the ac checked out- they were able to locate the issue and took care of it and my car was ready the next day. they’ve allowed me to store my car there a couple days even though they have very limited space in their parking lot. Kurt even went above and beyond to make sure I was able to access my keys and take my vehicle home on monday night after normal business hours. does your mechanic go above and beyond for you? Thank you Hi Land for ALL you do

Received excellent service at reasonable prices. The shop caught an issue that unfixed would have destroyed my rear differential before my next oil change. I trust them and will use them again! Thank you!! ALASKA OR BUST

High-Land Garage was highly recommended to me by several individuals. I needed my truck to be inspected for a long trip I am taking to assure it is mechanically sound for the trip. I got an appointment very easily. The services I requested were performed thoroughly and finished in an adequate time frame. Price of the service was comparable. Very pleased. I highly recommend.

From setting the appointment to picking up my Jeep, I have nothing but good things to say. 5 stars all the way around. It's hard to find a trustworthy mechanic now a days and I found one. They were more than fair with their pricing and their diagnosis. Hi-land garage earned themselves a life long customer. I will be sure to recommend to friends and family. Thank you!

I have been getting all of my vehicles repaired at Hi-Land Garage for 2 years now and I have had nothing but great experiences. I originally chose to do business with them because I really liked their Google reviews, but now, it's because of my personal experiences. Everytime I take any vehicle in for a diagnosis, they're spot on with the issues and get it fixed asap. I have had situations where the repair was required same day for next day travel plans and they go out of their way to get the job done. I really like their flexible before/after hours drop off and pick up. I will continue to give them my business for years to come.

Charlie and his staff went above and beyond to make sure to accommodate my needs . The staff is very professional. The team is punctual and efficient. The work that was done was precise and appreciated. They got me in swiftly, identified my problem and had it fixed in less than 24 hours. I highly recommend HighLand Garage. Their Expertise is above standard over 3 decades of serving satisfaction to this city. Charlie is more than a mechanic he is a magician!

Charlie and Kurt are probably some of the best mechanics I've ever met. I haven't had need of their service since upgrading my vehicle a few years ago, but when I called them they were right on getting me taken care of. After hearing my issue, they ask me to bring the vehicle down so they could have a look, as suspected my clutch was well underway to giving out, and needed to be replaced. Fortunately for me, I drove it over there when I did, and he was able to get the parts and get it it fixed in a timely manner. I would recommend them to anyone in need of vehicle repairs.

I have been taking my cars to Hi-Land Garage for over 20 years. Charlie, Kurt and the rest of the team have always been fabulous. As a woman, I used to be skeptical when going to a garage for car maintenance since I don't know much about cars. These guys are as honest as they come. They explain issues so I can understand them. They do the work and charge a very reasonable price. I highly recommend them! Update: I just took my 18 year old Mazda Tribute in for its 200,000 mile check-up. Highland Garage has been taking care of this car since the beginning so I credit them for its long life. As expected, the car was starting to show its age. Kurt oversaw a thorough review of the car and provided me with detailed information on the issues along with his recommendations on what needed to be done. Kurt explained everything to me in a way I could understand which facilitated my decision making. I can't say enough about their thoroughness and excellent customer service. The Tribute is running great which is important as I use it to deliver meals for Meals on Wheels! August 2020

I've been a customer at Hi-Land Garage for about 11 years. They are honest, fair, and do good work. The few times that something went wrong, Hi-Land made it right. How many people can say they trust their mechanic 100%? Thank you Carl, Kurt, Charlie and crew!!