The cashier was really nice and attentive, they were able to answer my questions quickly. They also helped me with my battery and now my car is better than ever, and Armando was the one who helped with the battery! They are very nice welcoming people and are there to help you get your car the best parts. Thanks :)
The store on 4th was nice, the staff member who helped me was rude and unprofessional, I tried to swap a part under warranty because it was faulty that I had bought the day before. And the staff member wouldn't even talk to me about it, kept asking what do you want. Wasn't helpful at all. Definitely won't go back to that one unless I have to and even then I might have it shipped to a different one to avoid that store
Bought 4 rotors and 4 break pads from the auto zone down the street, they had put my truck info in and I bought the break pads before getting sent to this autozone. Before leaving they verified they had the rotors I needed and I went to pick them up at this one and it went smoothly, started working on my truck and what do you know. The ones they sold me didn’t fit highly upset, went back got them replace and came home just to check the pads and what do you know the break pads didn’t fit, went back again for the correct ones. Lucky had an extra car to do this big waste of time. I blame myself for not verifying and looking in the box. I don’t blame these guys they are only trained to read a number off in their systems, they are not trained to have an idea how mechanics work at all only the bare minimum and just type in the info and see what matches. Do yourself a solid and just check the inside of the box’s you order the picture might match but the actual product might be different. They did give me a discount on everything but I can’t get my 1 day off a week time back, 2 hour job turned into 4. Totally preventable. CHECK YOURSELF AND VERIFY.
I was in Kennewick at 4th in Kennewick ordered 5 small parts which they had to order,Ipaid in full and gave my name and phone# they said they would email a receipt and would call when they got parts on about the 9th. All I needed was the ph.# associated with the order for pickup.On the 10th my friend went to pickup parts and they after 1hr found 1 of 5 that were paid for and that's all. No email nocall,and 1 fifth of the parts,but what i did get was hours of time spent dealing with autozone.I can't see a business in this fashion.
Ordered a part got a call from one of the employees it was ready for pick up. Turns out i went to pick up the part and they sold my part that I was waiting for 5 days to someone else. Thank you so much autozone.
Great place to get a new battery for your car or SUV. I got my Mercedes battery with them and the guys there did all the work and put it in for me. Very friendly staff and I will be back for all my automotive needs.
Israel was very helpful in finding the parts I needed. Very polite as well and knowledgeable. I definitely would recommend anyone looking for auto parts to come here first.
I discovered last night that I had a headlight out. I went to Autozone, Robert helped me pick out new lightbulbs. Then he came out and installed them for me. There are like 30mph winds out there and he took care of my headlights for me. Great customer service!!! Thanks again Robert!
Sergio assisted us in our battery purchase. His customer service was outstanding and I will be recommending all our family and friends to shop and get all their auto parts here! Most knowledgeable and experienced plus the store is clean and orderly. Without a doubt this AutoZone definitely is going to be our families place for Auto parts. Thank you Sergio for all your assistance, we truly appreciate such great service!
I went to see if my battery and alternator were working because my battery wasn't charging. I was told all was working fine. Now I took it to someone to so was it could be and it ends up being the alternator.
Very good experience. Needed marker lights on my subaru. The employee was more than willing to figure out how many lights were burned out. Great job!!!
Sergio at this Autozone is the most wonderful person on the planet. He fixed the lights on my friend’s car after we noticed they were out on our long drive to Idaho. Without him we could have crashed and died in the foggy valley ahead of us. Love you Sergio!
Today was a HECTIC DAY but This store absolutely went out of their way and made my day BETTER. They installed my new battery that I just purchased at another Autozone store. I asked if they could install because I have noone to help and it being after 5pm but they said it was too difficult to remove. So I decided to buy a jumpstart incase I needed a jump for tomorrow morning until I could figure something out. To my surprise, they offered to look at it for me and said, “Yes we can install it for you”. I am beyond grateful for these men (Chris G & Martin) for their excellent customer service.
Amazing customer service from Alex S! He went above and beyond to help me find the exact part I needed. Truly an outstanding experience from start to finish!
Check engine light came on during road trip, stopped by Auto Zone in Kennewick & Christopher F was super helpful & ran a diagnostic to explain what had thrown an error. Even though we didn't buy anything that trip, his helpfulness & great attitude will make me think of AutoZone first next time I need parts!
I needed windshield wipers for my car. The young man was quick, professional and had no problem changing them for me even in 100 degree weather. He was an Angel in my path.!!!
This store is helpful! I got my battery ( they found the right one ) I am very happy . It's a nice store and the workers are down to earth interesting understanding peaceful.
Website said the part I needed was in stock so I headed down. After being referred to as a man(I'm a tall woman) a couple times before finally being told they don't actually have the part and I should try one of their competitors. Cool, I will.
On about the day of March 14th 2024 went to this location to AutoZone to purchase oil for vehicle specifically to quart - asking specifically what type of oil is recommended to 4 GM I was told by representative Valvoline after leaving the store I was given an off-brand STP I called the store back and explained what had happened the person on the telephone said mobile or Pennzoil
Came in on a Saturday and it was rather busy but they had plenty of people working so it didn't take long. Customer service was great. I purchased a battery and was able to have it installed right away.
Quick in and out. I had already pulled up the part I needed on my phone prior to going there to make sure they had it, and so I could just show them exactly what I needed rather than play 20 questions. Employees were nice and friendly.
Was having battery problems, took my vehicle to get battery checked. Eric helped us out. Put the tester on it and battery was bad. Asked if they can replace the battery locally. He took care of it immediately. Under 10mins. Great service!
Our first interaction was with Evan we need it a bearing for my SUV they only had one at the store so he try to help us the best he could by ordering the part we need it for our SUV and said to come back at 530pm the will leave the box with they had there with my name write on it so they know "it was someones" We went back at 540pm the kid who helped us was new and he was taking forever then I will guess (the manager) a nice young lady noticed we had been waiting for maybe 10/15 minutes and she send someone else to look for the parts I had ordered. They find one but the other one was nowhere to be found. Then this young lady went and try to look for it but she couldn't find it either so she told me that most likely they had misplaced or sold it already. The customer service from Evan and the young lady was good the other kid was kinda slow and he didn't know what he was doing I was not too pushy about it because it look like he was new. But I'm very disappointed that I waited all that time just for the other piece to be sold or misplaced.
On Tuesday March 29, 2022 I was stuck right across the street with a dead battery. I went in and bought a jump starter for $150 but it had to be charged up it was a long few hours of wait time. Salvador (Manager) assisted me and offered to give me a jump. We were able to get the truck started though the jump starter wasn’t fully charged. It was such a beautiful day with me being stuck at the car wash but just a simple act of kindness goes a long way and honestly made things better the rest of my evening. I really appreciate you Salvador and most of all thanks for being Professional.
The new manager Salvador was kind, compassionate, helpful and a wealth of knowledge. I had such a positive experience I immediately started thinking of people I knew that would enjoy working with him at his location since they're hiring. Thank you!
I am 100% satisfied! Courteous, personable, took time to explain things to me, made small talk that made me comfortable. I left with a huge weight off my shoulders as to what to do next. Unfortunately, I didn't get his name.
Website
