It was a difficult recovery, but Clearwater Collision & Towing did it smoothly. The car was fixed good as new and they kept me informed every step of the way. Courtesy car, too. Highly recommend.
Luckily I haven’t had to be here many times but I know that anytime I do have to I will come here in a heartbeat. Every time I have come here I get a fair and honest explanation and am taken care of. There is no doubt in my mind that if you want fair, honest and diligent work done you will go to Clearwater collision and towing.
I had an excellent experience working with Kolton and his team at Clearwater Collision after my car was involved in a hit-and-run collision. They handled everything with my insurance company and ensured that repairs were fully covered. The entire process was super smooth from start to finish.
The repair work and scheduling was impressively fast and the quality of work was top-notch. What really stood out was the complimentary detailing they do before you pick up your vehicle - it was a wonderful surprise! My car looks like new again, both on the inside and outside. Would definitely recommend this body shop if you need repair after a collision!
Highly Recommend Clearwater Collision Repair – Kennewick, WA
Shout-out to Kolton and the entire Clearwater Collision Repair team for taking such incredible care of my husband and me after he was involved in a hit-and-run collision.
We were already dealing with a lot, and Kolton truly made the entire process so much easier. From the very beginning, he helped my husband navigate getting the car into the shop and worked hands-on with our auto insurance, which took a huge weight off our shoulders.
What really stood out was the communication. Kolton made sure we received consistent updates, even during the busy holiday season with Christmas and New Year’s approaching. He didn’t just keep us informed—he advocated for my husband by ensuring the vehicle was properly evaluated and appraised by the insurance company.
The entire process was resolved within 2–3 weeks, which honestly exceeded our expectations.
If you’re looking for a trustworthy, professional, and supportive collision repair shop, this is it. Highly recommend Clearwater Collision Repair 100%—and yes, they are EV and Tesla approved!
Thank you, Kolton and team, for your hard work and outstanding service!
My insurance told me to take it to another shop in town but all my friends told me to go here...oh boy am I happy I did! My brand new Toyota was in a bad front end accident and now it looks like it did the day I got it. Thank you Clearwater Collision.
I got in a collision with my VW Passat and the team and Clearwater Collision went above and beyond to work with my insurance and ensure that only factory issued parts were used in the repair. The front desk staff was very communicative and kept me up to date on the process of my repair. If I was ever in another accident I would request my car be taken here for repairs.
If I could give more than five stars, I would. I definitely recommend Clearwater Collision & Towing. I recently got into an accident where I was hit from the back. I did not know what to do nor which shop to go to. I did some research online and found Clearwater Collision. Kolton the owner of the shop was so kind and professional. He explained to me the whole process and help me set up car repairs with the insurance company. The staff was really helpful as well and I felt supported throughout the process. In less than a week, my car was fixed and looked as if it just got out of the initial factory. They did an amazing job and I highly recommend. Thank you Clearwater Collision & Towing.
This place is a 10 outta 10. Perfect work, perfect communication, and excellent Customer service. I highly recommend them for any car, truck, rv, or in my case, my Cherry Black on Black Convertible Corvette.
I cannot say enough good things. Circumstance demanded I replace my headlight assemblies on my 2017 Tucson. First place quoted me 2000 dollars which im sure included OEM parts. After I obtained off market thru Amazon I contacted another mechanic who quoted me 475 dollars for installation. One of my coworkers suggested ClearWater. The quote...281 dollars. The work was finished in about. 2.5 hrs and its fantastic. Polite, Fast,HONEST and economical. HIGHLY RECOMMEND
Highly highly recommend. Took my car in for some body work. Recep was very friendly, estimator was very thorough, and the work done to my car was well done. Overall, the service was excellent. The whole team is very knowledgeable and it's great to see a long-standing local business still thriving. I hope I don't have to take my car in again any time soon, but if I must, I have the peace of mind that they'll do a great job.
Clearwater Collision & Towing LLC Are great team, together they are the best automotive repair shop in town!!! They go over their duties to make sure customers are happy and been taking care of their vehicles issues. They are knowledgeable, kind, caring, fast, reliable, honorable, reputable and trustworthy people who are always willing to listen and help anyone. Thank you for your service.
I’ve worked with Clearwater Collision both professionally and personally, and I can confidently say they set the standard for honesty and quality in this business.
Kolton went above and beyond to work with my insurance company to make sure my vehicle was valued correctly so it wouldn’t be totaled. The repair itself was flawless, and their work is guaranteed for as long as you own the car, which explains why so many insurance companies choose to work with them.
I’ve also been on the other side of things with a van that had to be totaled. Kolton took the time to walk me through the process, explain my options, and make sure I understood why the decision was made.
What I appreciate most is their honesty. Nothing is sugarcoated here, and they don’t push unnecessary work just to make a quick buck. Clearwater Collision and Kolton have earned my trust, and I wouldn’t hesitate to recommend them to anyone needing collision repair.
Clearwater Collision & Towing was really amazing to work with every step of the way returning our hail damaged golf ball looking car back to its original condition. Their professionalism and communication was top notch AND the repairs were completed much faster than estimated. We would not think twice about working with Kolton and his entire team again!
They were wonderful to work with. No hidden fees, very direct communication, and excellent customer service. I would choose them over anyone else in town!
I was passing through and my passenger window blew out. The folks were kind enough to help me with a temporary fix so I could get back to Montana. I am home and safe so thank you for being g so kind!
Five Stars because I'm super impressed with my entire experience with Clearwater Collision Center. I initially spoke with Kolton. He did the inspection and prepared the repair estimate. The estimate was less expensive than other places I'd gotten estimates from, and the repair inspection was more thorough as I had let Kolton know that this repair was being settled out of pocket. He was very thorough in looking for and assessing the damages so there were no "surprises" later with undiscovered damage once they stated doing the work. Kolton was very forthcoming and excellent in explaining the process and the options I had for the repairs, as well as answering my questions. My car was in the shop for a total of 9 days (replaced the front bumper, both headlamps, one fender liner, and straighten and reposition the front passenger side quarter panel, and painted parts and blended to match) These guys really went above and beyond to ensure my satisfaction with their work. It tookabout the more days than I was expecting, and when I let their secretary know that I wouldn't be able to pick my car up for a few more days due to this, she asked if I would be ok with having my car delivered to me. She made arrangements so I wouldn't have to wait another week to be able to pick it up. Talk about top notch service on all levels! Everyone I spoke with at Clearwater Collision Center was very professional and genuiney caring. My car now looks like it was never damage, and they even washed and waxed it before I got it back. They really went the extra mile for me, and I highly recommend them to anyone on need of top quality collision repair services!!
Clearwater Collision is a top notch, honest collision repair company. My niece borrowed our car while hers when in the shop and she slid into a post which dented our rear quarter panel. Kolton looked at it and told us that the car had been damaged before and that the previous shop did a bad bondo job instead of fixing it. We got an estimate for the damage at two other shops and Kolton and his guys were able to fix it for over $2000 less than the other guys AND my car is fixed properly now! Thank you!!
Would never recommend. I had my bumper worked on here, and they did a terrible job. The paint started coming off shortly after. When I went back, they tried to blame it on rock chips. I got a second opinion, and the other shop told me the paint was peeling because they didn’t prime it properly in the first place. Poor workmanship and no accountability
Clearwater Collision and Towing was incredibly helpful throughout the entire process of our accident. From start to finish, their professionalism and support made a stressful situation much easier to manage. Colton went above and beyond in explaining the process clearly and helping us navigate the insurance claim step-by-step. Every staff member we interacted with was kind, knowledgeable, and willing to help. I highly recommend Clearwater to anyone in need of towing or collision repair—top-notch service from a team you can trust!
Like a handshake deal. Professional, kind, on-time, responsive. Car looks like it should before it arrived. Communication was top notch. Hard to find a complaint. Would recommend
I took my Kia optima there after an attempted theft. My car had a broken window and the ignition was broken it took them about a week to repair everything they even tinted my window and detailed the inside and out of my car I’m extremely grateful for this as i thought i was going to have to pay someone else to tint the window and detail the car highly recommend these extremely sweet and helpful people to fix your car !
So happy with Clearwater Collision! They walked me thru the whole process of getting an estimate for my car insurance after i was involved in a hit and run. They answered all my questions. Kolton especially was absolutely great to work with! I'll definitely be coming back if I need this type of service again! Would give 6 stars if i could!
I got an estimate somewhere else. Their estimate was 900 to 1k less. My insurance suggested them. It took less than a week. The job was done earlier than expected. It looks perfect. I can’t be happier. They are the best.
Best body shop! This is a wonderful family owned and operated body shop. They fixed my car flawlessly and in a timely manner. Kolton went above and beyond when working with my insurance company to advocate for me. I will be a customer for life! Highly recommend!!
I would give this place 0 stars if I could. I was rear ended a couple months ago. Took my car for an estimate and everyone was super nice my husband said let’s go with them. Then the lies started we will get you in ASAP well ASAP turned into 2 months and then their estimate was not correct at all as I understand that happens when you get into a job. However they then tried to over estimate the repairs and quadrupled my time from a promised week to 5 weeks. Had a knowledgeable family member push for another look and found that oops not so bad but still 3 weeks to fix instead of the promised week. I regret going with this place and wish I had looked around more for an HONEST company. Oh and when you call to find anything out no one returns the calls. Nice way to do business. If you are thinking of going with this company please reconsider.
I am very upset with the service they provided for my Kia Soul. When I started working with them, I felt like they were very nice and were explaining things like charges and what work was required very clearly. However when I got my car back it was in a much worse condition than they originally promised. They charged me to retool the key with a new ignition switch but then when I picked up the car they eventually figured out that I now need a key for the door and another new key for the ignition. When I spoke to Kolton on the phone he told me that would not be an issue (and why I was receiving the charge). The automatic door locks that I had installed somewhere else now no longer work which is quite frustrating . In their defense, I’m not sure how much I can blame them for breaking a system that is not factory installed. In addition, the steering wheel now sits at about a 30 degree angle to the left when the car is driving straight. Inside my car everything is covered in dust and it looks like they sprayed oil all over the main console. Normally I’d be fine with a bit of a mess but it’s just one more thing. They were very nice to work with on the phone but as it stands, I would not recommend the work they provided.
Follow up: I went back and told them all the issues and they said they'd take care of it. They gave me a loaner car for a week and worked on the issues. They fixed the steering wheel and controls (did not look at the auto unlock system because reasons). Then unfortunately a few days later I realized the wipers just don't work now. So that's twice now that I've gone in for them to fix something and left with something else broken.
Jun 25, 2024
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