Rad Towing JunkYard in Kennewick (WA)

Audie towed my car home. This company is awesome, they are punctual, very nice and my car made it home safely. Thank you so very much. I highly recommend this company. Merry Christmas and Happy New Year!!!

Dante was prompt and fast. We waited for another tow company that didn’t show up for 3 hours. We called and they showed up within a half hour. Great and friendly service.

Worst towing company anyone could go to. Had us waiting 3.5 hours and when we called to get updates the guy kept saying “our driver is on the way” worst customer services and rude.

False advertising on their website. Says "$80 within 10 miles. Must mention our webpage to get this preferred pricing." But what they don't tell you is you have to mention that webpage WHILE ON THE PHONE with dispatch, NOT when the tow driver arrives. There is absolutely NOTHING on their website that specifies this crucial detail. An additional $54 added on when the tow driver told me the cost to tow. $54 stolen from me by this business. 100% false advertising. Dispatcher offered zero remorse when confronted afterwards. Told me "It says call for more details below." Unbelievably terrible customer service and business practice. Pathetic way to treat a customer.

Works with the merriweather apartment complex to tow dozens of cars every weekend from the Richland farmers market and make lots of money. Awful start to the weekend and really sad the city hasn’t stepped in.

Auction details are full of lies. Claims jeep runs and drives, motor doesnt run has timing chaim that skipped multiple teeth, motor mount had no bolts and they tried to cover up leaks with rtv. Would not trust details in auction

On the upside, yes, they came promptly to tow our car. On the downside, every time I called to see if our car was taken to the collision center it was still at their yard. They also told me they only took a check or cash - and didn’t work with invoices from insurance companies. Ultimately, we had a multi-phone line conversation with our insurance agent. I had to use a CREDITCARD over the phone to pay them. They wouldn’t accept an invoice from our insurance… Long story short - OVER $1000. Later (insurance reimbursed me). The car was taken to the collision center. RAD towing and how they try to get more money out of people is EXTREMELY POOR business ethics. Mr.and Mrs. Cunningham

Dante from Rad Towing is a lifesaver! Got stuck in the snow, and he promptly came to the rescue. Professional, efficient, and courteous service. I can't thank them enough for the quick assistance. Highly recommend Rad Towing for their top-notch towing service, especially during tough situations like snowstorms!

AMAZING PEOPLE!! CJ and Michael went out of their way on a Sunday to help our stranded fifth wheel in the middle of no where when three other towing companies told us “it wasn’t worth there time.” They called in resources to make sure we were back on the road after a horrific double blowout. HIGHLY RECOMMEND!!! Nice to work with a company who still believes in providing good old fashioned customer service!!!

So imagine to yourself, your 16-year-old daughter wrecks your wheelchair van, your only mode of transportation, independence, and ability to get out into the community to do all your volunteer work and take care of your family. Welp, this happened to me, 1st accident of my entire life. Very scary, pretty traumatic, and again....scary. We are both transported to the hospital with back injuries and my wheelchair van is left in the parking lot. I call my insurance company and ask for emergency roadside assistance. They dispatch Rad Towing! Okay, these guys were simply.... AMAZEING! They told me what to expect every step of the way. How in the world was I going to get my electric wheelchair home? Well, they took care of that! How was I going to....yes they took care of that! During a very scary time, they were there 1000% for me. "CJ" talked with me, was able to calm me down, showed such compassion and understanding for what I was going through. I highly, highly, highly recommend Rad Towing. They were so very wonderful in such a scary time. Thank you so much for helping me!

Lenchieo was awesome. He kept me updated on his ETA, and quickly got my car to the repair garage. He even gave me, my son & our groceries a ride home. Rad Towing definitely has me for a repeat customer.

Called to get my Tesla towed (which is usually challenging to find someone who will tow them) and within the hour, Jade came out and was professional, and efficient. Very kind in a very frustrating situation. I was impressed with how he maneuvered the large tow truck up the private drive, and was able to back it in, and place my car perfectly in the garage. I also appreciate RAD having digital payment/paperless, so we aren't standing in the cold filling out things by hand. All around an excellent experience with Jade & Rad Towing. Ive had this car towed several times, and Ive never had such a seamless experience. 👏🏻

Mark was excellent. Repair shop was refusing to accept vehicle and Mark quickly called me to let me know. I conveyed to him that the insurance company had secured the appointment and gave Mark the details. He went back in to repair shop and still met resistance. He then took the initiative to call insurance company so that he could successfully deliver the vehicle. Thank you Mark!

Great communication! Michael arrived when he said he would, got my vehicle loaded right up (needed the dolly because my vehicle wouldn’t go into neutral) and explained the process of how he would drop it off at the dealership for repairs and sent a photo of it delivered. I appreciated the ease after the stressful situation of breaking down. Would highly recommend!

Man talk about a life saver! My car quit after dropping my son off at school and they were quick about it. Michael you rock man thank you for getting me taken care of quick and communicating through the process! It was a very professional experience!

Pretty quick service. I needed a non-starting car to be towed across town to my mechanic shop. Provided GPS coordinates and license plate number. Had good communication starting with dispatch and ending with Michael (the tow hauler), from pickup to drop off. Nice job with an emailed receipt for the insurance company.

My company truck, trailer & new CRV I was towing were in a collision accident March 24, 2022. I was transported to the hospital and Mark towed them to your yard. We came the next Monday hoping to find my personal things in the smashed truck. I really questioned if I would find anything. Paige was very nice and helped to get us in the yard. Mark immediately found my cell phone, then he found my credit cards. Mark had a great idea to back his tow truck in, hook up a cable hook and stretch open the passenger side cab area to get inside to find my lunch bag with my personal keys and things. Corey got right in there to help us, too. I am so impressed with these people. Their caring attitudes about helping us was over the top immeasurable. THANK YOU ALL!

Although i missed their callback the first time, Michael left a text so i could stay in contact for them to deliver their service efficiently. I am thankful he was able to help in any way possible throughout the process. Communication is key, they nailed it.

Mark at RAD Towing was amazing. Great communication, arrived earlier than ETA, quick and incredibly competent. Mark then waited with us until our taxi arrived, and followed up w photos of the tire damage he noticed when he delivered our vehicle to the shop. Above and beyond my normal experience w being towed. I would highly recommend if you’re ever stranded in the TriCities.

Mark was awesome!! Very helpful with a pleasant attitude and respectful to my vehicle as to prevent further damage. He was the hero of the night when my brakes on my C-class econoline motor home seized up and I went sliding into the ditch off the highway and collided with a street sign. A pole from the sign went through the storage bin on the bottom and got stuck. Mark took care in getting the sign untangled from the vehicle, me out of the ditch and gave instructions on what to do in a very kind manner, being understanding of my state of panic and unclear thinking, instead of making me feel stupid or like I was a bother to him like other tow drivers have done in the past. He was quick and efficient while putting safety first as well. Thank you Mark, you truly did make my night better. A little spendy but worth the time and effort for sure.

Justin was super professional and did a great job, he took good care of my vehicle and make a horrible evening of my Jeep breaking down to at least in as much as it is possible a good experience. It could have been an even more unpleasant experience. I highly recommend Justin I wish I could give him more than 5 stars!! If you need a tow or any of their other services I would give these folks a call. Reasonable rates, great response time and A+++ service!! Thanks again!!

Knowledgeable staff that treated my vehicle with care and professionalism. Even when I parked in an unauthorized space at my son's apartment complex and was towed due to my lack of paying attention to posted signage the dispatching staff still treated me with respect. I was totally at fault I assumed since the space was uncovered and a majority of the spaces appeared to be the covered parking. The attendant was very compassionate and offered up some key education so I would never again mistake a reserved spot. Professional, polite and helpful 👍

Mark was awesome! He was quick, friendly, and professional. He was able to quickly hook up to the car and towed it to our house. He backed the car into the driveway and then left with a wave and a smile. I was very impressed with the level of service.

Mark was great! He communicated effectively and was extremely nice!! I was at work so he was able to take care of everything so I had no worries! Would deff use again!

Timely, cost effective, and friendly employees define my experience with Rad Towing. Being from Colorado, and in a pinch breakdown on the interstate, the only option I had was to go with the raddest company available. I am glad that the choice company was Rad Towing, the driver's hard working ethics alone were enough to relieve some of the stress from the troublesome day that I had. Other than great service, key points of my experience included quality equipment and knowledgeable employees who care about the customer. Knowing the tough situation I was dealing with, the driver didn't mind cutting a deal for the out of pocket payment I had to front until reimbursement (AAA just wasn't cutting it with the 5 hour wait). Seriously, make the RIGHT choice and go with Rad Towing when it really hits the fan, you will not regret the decision.

Micheal was amazing! First off, they got a Rick out to me quickly! Second the driver was awesome! Even took a quick look at the engine when we got home to help me diagnose the problem. I couldn't be happier!

These guys are definitely the best! RAD Towing got to us within an hour, we were pretty far away and stranded near Arlington. Everyone we spoke to or interacted with was pleasant, courteous and professional. We tried calling other towing services closer to where we broke down, that advertised as “24 hour” but they were too busy or as 1 guy said, “We’ve been at it all day and we’re done.” Wish we had called RAD first!