Cole Auto Outlet made our car buying experience a dream! Anthony Hecker was awesome! He helped us find the right car for us and was just all around a great guy!
Gentleman was very polite, but these people wanted to charge something like 27% interest for auto financing of less than $10,000, despite me having a credit score well over 700. $1500 down, balance then is $8500 for 3 years. (Yes...I can do math quickly) This is EXTREMELY high. You'd honestly be better off putting it on a credit card. Don't allow yourselves to be taken advantage of.
I really do recommend Anthony and Steve they are great I really like my Kia they was really understanding and courteous to me if you need a vehicle go to Cole auto outlet bluefield Va they will help you
Our family has been customers for 10 years now! We keep going back! Our experience is always pleasant, we are in and out in a couple of hours every time! They never disappoint! Ask for Steve Froy, he is the star of the show!! Thank you Steve and thank you coles auto outlet! We love this Silverado!
This place is amazing, Anthony & his team worked with me on such short notice even when I didn’t have much . They work with your budget, easy process, guaranteed great service. 10/10 recommend
Thank you guys so much! Cole auto outlet has the best customer service and truly do care about the needs of their customers. I’m so pleased with our car! They even took our car and filled it up for gas before we left. Thank you so much for everything you guys have done for us! We appreciate you!
The establishment here was so helpful. Made the process of financing a car less stressful. Sara Kathy and Morgan go above and beyond to make sure that the customer service I received on day one I get time I call
I purchased a car off of the team in November of 2024. I had been having issues with my car and had stopped by and let them know I was looking for a pre-owned vehicle. they called me just a few days later with a great deal on affordable four wheel drive that fit my family perfectly! Morgan Anthony and Sarah were all so polite and helpful! This was most certainly the first pain free experience buying a vehicle that I've ever encountered! I will be a customer for years to come! You guys are the best! Thank you for all your help!
Robbie went above and beyond to help put us in a safe affordable car!! He was polite courteous and professional and walked us through the whole process step by step! The whole team was awesome and we will definitely be continuing business with this company! Absolutely recommend 10 out of 10!!! Thanks guys!!
This location has staff that truly go above and beyond to help the customer. They are up-front about pricing, which I admire, and they try their best to make sure you leave happy with your vehicle.
My husband and I financed a truck in April and everyone was very friendly. Morgan was our car salesman and he did everything to help my husband get his truck. They worked with us even with bad credit. Thank you Cole Outlet for being the amazing crew that you are!
Financed a car last week, nothing but an amazing experience. Especially being my first time ever doing something like this. Anthony was my sales person, very very professional, and stays on top of things. Due too having too travel almost an hour he made sure too keep in touch via phone, with newer vehicles that came to the lot. It was a alittle over 3 months of communication and dedication. Definitely recommend him, and there place of business!!!
purchased a 2016 Ford Escape from there Jan. 2023 paid over $17.000 in cash for it. in December of 2023 the transmission went out ,I didn't get it back until Feb. 2024 and I have had nothing but problems with it since then. I have been reaching out to the dealership about these problems since then since it's under a 2 year warranty. but the as of now manager Robbie is not a good nor trustworthy person/manager .he is very rude and tends to try and over talk as well as cut you off not leaving you a chance to get a word in edgewise. if this sounds unbeleivable to anyone, I have several recordings to back up what I am saying. when I mentioned about being sold a lemon vehicle and that it wasn't the first time they had sold me one (why buy another vehicle from them some might ask...well honestly I understand that things does tend to go wrong at times and just because there's one bad apple in the bunch you don't throw throw the entire bunch away only the bad one)his words to me were "in the state of Virgina,we can sell cars in any condition especially as is". and when I said to him that the one I bought is not an "as is" and that I was going to go to a lawyer he then stated that "out of good faith whatever the cost to cover repairs that the warranty did not cover that I will cover up to $600 and nothing more and you will sign a paper not talking to anyone about the vehicles problems". it's not so much as what he said but how he said it as if to threaten me and demand that I would not refuse to sign it. I kindly put him in his place and let him know that how dare he try to talk to or make demands on me because I am not a child especially his.in the month of June alone the vehicle has broken down on me three times while driving it. I have had to have it towed to several different places for repairs.when I got the repairs and total paperwork, I took it to him but wouldn't you know he was on vacation. the female that was his replacement left me in the lobby waiting to see her for over 45 mins. come to find out she was on the phone with Robbie discussing how without a doubt how she would deal with me. she started out with an arrogance attitude until I made her aware that I was recording our conversation because I learned a long time ago never to trust word of mouth or he say she say. her attitude changed and she went on and qouted identical words robbie used "we are not obligated to do anything but out of good faith I will honor robbie's promise to pay up to $600.on july 3rd the vehicle was being serviced by Freedom Ford and the total bill was $226.41 when I made the call to robbie about it he went back on his word and stated in a nasty and hateful arrogant way "I'm not paying all of that I will pay half of it". I called him out on it saying "but you promised to pay up to $600 and you have only paid a little over a $100 for the first part of the vehicles repair". he said "yeah well i'm not paying it all" I had to try to scrape up the other half of the cost. so now my vehicle still has other repairs that it needs but cannot get repaired simply because robbie went back on his word. with that being said I will not be risking my family's lives by putting them in it.there was a time when I would proudly recommend any of the Cole Dealerships to others especially the one that Mr . Jason Cole owned because he was an outstanding and genuinely on it businessman(he assured me that he would not stop until he got me the vehicle that I wanted that year in 2010 and he came through and delivered on that promise)but to my knowledge he is no longer there at the one upon the hill in Princeton WVA...where has the loyalty care and respect of today's businesses to us as the buyers gone???.
The staff was friendly, knowledgeable, and went above and beyond to make sure I found the right car. The financing process was smooth and easy, and they made me feel comfortable each and every time I went. Please go see Anthony Hecker!
Cody Hatfield was my salesman! Best one yet! Very nice and quick with everything I was in and out in about 2 hours! Very satisfied with my purchase and will definitely be back! 5 stars all the way! Gave it a 5 star because sale of car went very smooth but definitely could’ve had better customer service over the phone, very snotty woman!
From the start, we could tell this was the place we wanted to get a vehicle. Anthony Hecker is our salesman and let me tell you, he's the guy you need to see when you are looking for a good used vehicle. He got us into the SUV that we wanted and so desperately needed. I would give more stars if possible, but seriously go by Cole Auto Outlet and ask to see Anthony. You won't be sorry!
I recently took my sister and my mom over there to get a car and Anthony was amazing with my 3 year old daughter Amelia. She took to him so we'll that she even wanted to go home with him lol. He also got my mom and sister in a car that same day. A car affordable and nice and within reason of payments they could afford... Thank you Anthony for a wonderful experience at your dealership...
Engine went out on our family car. We immediately went out looking for cars. Stopped by to browse the lot and met with salesman Anthony. Anthony was very helpful and honest. Which was appreciated. He was with us through the entire process and the very next day after the engine failures our car, we drove off the lot in a new car. The purchase was easy and smooth. Will definitely be returning as a customer to Cole to work with Anthony on another purchase very soon!
I just wanted to say that I just recently bought a new Ford truck here and the staff was absolutely amazing. Every person I encountered during my visit was super friendly and helpful. And Mr. Morgan Lilly is the best car salesman I have ever dealt with. He went way out of his way to figure out a way to get me in this truck. He put in weeks of trying to help me until he finally got me this amazing truck to take home. I can't thank him enough. Having a vehicle is the most important critical need that a person has to have. It is the key to everything else. Without one, a person's life becomes a struggle that sometimes can break a man. Thank you Mr. Lilly for allowing me to miss that struggle and helping me out when no one else could or wouldn't. I will purchase every car I get from that gentleman right there. I recommend anybody else looking for vehicle to stop here and see Mr. Morgan Lilly. Thank you for everything
Had a great experience with Cody Hatfield. Went and looked at vehicles and was approved for one and done everything needed over the phone. Went in test drove it and signed the papers. Wasn't there maybe 45 minutes. Would highly recommend anyone wanting a vehicle call Cody.
I don't normally do reviews, but I felt like this definitely deserved one! Pepper went above and beyond in every way possible to help me out. I've never dealt with anyone at any car lot before like her. She is truly the best and will do anything possible to help you anyway she can. Highly recommend doing businesses with Cole Auto Outlet!
