Trusted mechanics and fair prices. True professionals working hard for the customer. I haven’t met a team of craftsmen that are as intelligent as this crew. I will travel 15 miles to get work done on my cars. I had a problem with inspection at a shop in town in Smithfield, and took it to SAT and they saved me $1000. It is hard to find a group of smart guys to offer alternative solutions to your mechanical issues. I highly recommend them for your vehicle problems. I am a loyal customer.
Outstanding service at Smithfield Auto! The team was professional, friendly, and clearly knowledgeable. They handled my vehicle repair efficiently and with great attention to detail. My car is running perfectly—highly recommend them for honest, quality work!
Despite their service requiring an appointment policy, they took my truck in the next day (it was dropped off the night before). I needed a new alternator. They took care of it for a reasonable price and I was on my way! They were prompt and courteous, keeping me informed about the situation with my truck throughout the process. THANK YOU SMITHFIELD TRUCK AND AUTO CENTER!
This was the BEST inspection experience I have ever had. They were ready to complete my inspection upon my arrival. They were welcoming and friendly and the waiting area was cozy. EXCELLENT SERVICE all the way around 😊Great Job Guys!!! See you next year 😊.
Mike and his entire team are awesome!!! they are extremely friendly and 100% professional. I will recommend their services to anyone and have done so many times.
Thanks so much to Smithfield Auto & Truck Center. Have only had 2 vehicles inspected here so far and like their professionalism already. If there is a problem they will call and tell what is needed and what is recommended and the cost. It's nice to have a reliable and trustworthy place to carry your vehicle. Thanks again and I will be a repeat customer.
I am not able to check after a mechanic works under my car. Thank God I completely trust these guys and have had an honest relationship with them for workmanship, price and consideration for over a decade. Since their move from Smithfield and the trust I place on them I drive 22 minutes each way to have them service my car, and God willing, will continue to do so.
My experience with Smithfield Auto Center was beyond excellent. I am a retired citizen and I have visited several auto repair shops and I have to say that Smithfield Auto Center gave me the best service. I purchased two rear tires for my car and the wait time was remarkable. The staff were professional and pleasant. I plan to continue taking my car needs to them and I will recommend them to others.
I am so thankful that Smithfield Auto made its way into Surry, making getting our vehicles serviced so much more convenient. The guys are a top-notch team, and they always come through with quality work at a fair price. I have visited several times but just was there recently to pick up a vehicle for a friend, and Ashley went above and beyond to solve a payment snafu that was totally my fault. If you need a trustworthy service in the Surry area for your vehicle(s), definitely consider the team at Smithfield Auto as your first choice. You won't regret it!
Long story short, the mister scraped the back side of my Brand New 2022 Subaru. )1500+ in damage. I wanted to support local businesses, so I went to Smithfield Auto. I read the online reviews.
I have to say that they made my brand new car look brand new again.
I want to give a huge shoutout to Ashley! She dealt with my insurance company, made sure they used only OEM parts and paid their part. Thanks lady!
Oh yeah, the mister is alive and well.
A great place to get service and body work for your vehicle. The customer service and communication is top-notch, and I would trust them again and again with my car. Highly recommended for USAA insurance holders.
My truck repair far exceeded my expectations. The repairs were flawless. My insurance company incorrectly attached a waiver that the customer representative was able to resolve on my behalf within minutes. I had one question about the repairs. The mechanic came out to my truck and walked me through everything. With both people I talked to, the customer care and their expertise in their field was equally exceptional. They also thoroughly detailed the interior and exterior of my truck. It doesn't get better than this!
We could not have asked for a more friendly
and professional business as they were in communication with us frequently during our car repair. Excellent work and returned a clean car to us. Dependable and we recommend them highly!
Best body shop I have ever been to. The customer service is spectacular and my car was finished very quickly. I hope I never get hit by a deer again, but if I do I know exactly who I'm running too.
Tony and his team were great! I unfortunately needed Tony’s services for my 2021 F-150 due to being rear ended when I had the truck for less than 2 months! While I didn’t get my truck back on the original promised date that was in no part due to Tony or his team. Parts are scarce due to COVID, but Tony and his team did a great job on tracking down the parts and getting me my truck back as quick as possible. My truck looks like new again. Thanks Tony and team! I highly recommend this shop for anyone that needs collision repairs done. Their professionalism is night and day better than Priority’s Collision center. A true top notch organization that is second to none.
It was worth the 45 min drive to them. I loved the turtle they have in the shop. When I told them I was a teacher, they gave me a whole handful of their nice pens. It made my day. They explained every step of the process with the insurance company. They post online what step of repair your car is on (like the pizza places do) and I knew at all times where my truck was. they then e-mailed and called me when it was done. Also let me keep it there over the weekend since I could not pick it up until Monday. I usually just deal with car repair places like a necessary evil, but this place is a go to place where I want to have them do my work.
Tony and his team are respectful, professional and honest people. I have been a patron of Smithfiel Auto and Truck Center for many years. I highly recommend them for all your auto repairs. Continued success Tony!
I have to be honest I was going to post a negative review because I didn’t have the best experience but I decided to go talk to the owner Tony and he listened to me and we talked for quite a while and worked things out. Tony was really top notch and I believe that deserves 5 stars because what’s lacking in this world is communication and working through our differences whatever they may be.
My only problem writing this review is that I have too many good things to say about Smithfield Auto & Truck!! In mid-November I hit a deer at 55mph and veered off road causing extensive body damage (over $19,500 parts & labor) to my 2016 4Runner. Tony and the team were very attentive and responsive through my entire repair process, and as a USAA-certified shop, the insurance aspect was absolutely seamless.
From they very start they notified me upon receipt of my vehicle (had to be towed) and quickly provided a very detailed estimate with line-by-line breakdowns and pictures. The estimate even included details for the source of parts, almost all brand-new OEM from Toyota dealers or factory. They got right to work once given the "OK" and USAA paid the bill within hours, along with adjustments throughout the repair. At one point an after-market part didn't fit quite right and instead of just leaving it, Tony sought out the OEM piece to make sure it was done right.
When my 4Runner was ready, Tony told me to drive it and let them know if anything wasn't right, as I know how it typically drives. It still pulled hard to one side and there were a couple gaps and loose fittings I noticed. Due to my location, work schedule and work truck, it is nearly impossible for me to drop off/pick up the 4Runner. Smithfield Auto, without question, covered the towing to pick my vehicle up, make the additional repairs (within just a few days), AND drop it back off at my house.
Needless to say the work was incredible and even the very minor items I noticed, they did everything to make it right and accommodate my schedule.
Many thanks to Tony and the staff, I am so happy to have my truck back!
We received great service on our truck that had been keyed all the way down the side. 4 day turn around and the quality of the repair was excellent! I would highly recommend this service center.
Tony and his crew always go out of their way to help..This is the second time my daughter has had an issue with her vehicle and Tony and his team have always gone out of their way to take care her. They do wonderful work at a great price and a great place a dad or a mom can count on.
Blair Marcel
Began trusting our vehicles to Tony 4 years ago and the service is beyond exceptional. He is always fair and honest and will let you know if you can have service done somewhere else for less money. I have personally heard him get on the phone and shop for best parts prices when possible. NoONE else touches our trucks!!! You won't get "screwed" here. FRIENDLY professional and trustworthy!
So we have been taking our vehicles to this place for just shy of two years now and these guys have done some nice repairs, and maintenance on our vehicles. Tony is very knowledgeable and helpful. Prices are fair. My main complaint is that I have stopped in for each of our three vehicles inspections this past year and been turned away by the lady at the desk. I have tried calling in advance and have been told to try on the following Monday. Now we are a late rising couple, second shift will do that to you. So we have just dropped our vehicles off at night, slipped the keys in the slot, and picked up our inspected car the following afternoon but recently I was looking at the Smithfield auto website and it actually says the best time to come for an inspection is mid month and mid day. That got me a little tweeked. I've never had a auto place turn my business away on so many occasions. We are going to take our business elsewhere.
There is a lot to be said for ethics and integrity, especially in the auto repair industry. At Smithfield Auto and Truck that is exactly what you will find. Tony and his team have always treated us fairly, with respect, and have provided great service and value. I wouldn't think of going anywhere else. It's comforting to know you have a trustworthy mechanic. It is a rare find these days. Keep up the great work Tony. We appreciate you.
Glad to find a reliable, honest, and affordable auto repair place in Smithfield! I have had all three of my vehicles serviced there with no issues. Friendly staff in Tony, Jessica, and his techs! Tony has saved me plenty of cash by using him over the big dealerships and time also because I live here in Smithfield.
