Compass Towing & Recovery provides Towing, Wrecker services, Accident Recovery, lockouts, roadside assistance in Stafford County and nearby area’s. Providing quality and affordable towing and hauling services since 2019, Compass Towing & Recovery is your source for quality and affordable Towing needs.
We also Buy Junk Vehicles.
Hours not specified
What clients say about Compass Towing & Recovery in Stafford Courthouse (VA)
As like others here my insurance company set the tow and this people took on the job just to let me sit waiting for the tow for over 2 hours, insurance company followed up asking if the vehicle had been towed and it hadn't so they sent me a new Eta for 45 morr minutes. I called the provider and the lady answering the phon was not professional and stated that there had been a call from the police and that it takes priority over others which I understand so I waited some more to then get another revised Eta of over 85 more minutes so I called the towing company once again and the lady on the phone was rude once again... I am done, they make me wait for over 4 hours and are rude on customers to top it off... needles to say I contacted my insurance and canceled the tow explaining why.
Compass towing and recovery will not get my business ever.
Bad Business I would give 0 stars if I could.
Let's see the reply from the(owner) because I've read them on other reviews and the rudeness shows through here as well...
My truck was towed when I had a medical issue while driving on I-95. They charged $375 for a 6 mile tow just because the state police called for the tow. They also charged $75 for storage fee. If you pay with card, you also pay the credit card fee which is standard with most businesses. In total I had to pay $472.50 to get my truck.
They claim that they don't set the $375 fee if state police called, and that they don't want to charge that much. Take that as you will, but consider that the money goes to the tow company and not the police agency.
Dean was totally AMAZING in helping us when our car broke down earlier today. He was patient and extremely knowledgeable as to what our situation needed for getting us back on the road. (The underlining cover came loose and was dragging on the ground as we were driving on 95 heading to NC). Dean was Absolutely the Best in helping us resolve our situation! Know you are in GOOD hands when dealing with Dean and his crew‼
My GX 460 was towed by them after being hit in a parking lot over a weekend. My truck was then delivered the following work day to the certified Lexus Bodyshop for repairs. Per the delivery it was infested with ants and door and front center counsels filthy with dirt stains all over and they try to say this was an act of nature and refuse to take responsibility. They ask if the Bodyshop can take a leaf blower to get rid of the ants. Just refuse to take accountability. I have health conditions which I have to keep my vehicle meticulously clean, my home and so forth besides that I’m a person with OCD as well. It’s sad, having to fight through getting this resolved is what’s happening due to the lack of taking responsibility. I do not recommend this company as they do not take pride in providing upstanding service they just get the work done any kind of way with a high disregard towards customers. Didn’t want to report this but it’s time to be transparent, shed light and awareness when services are not good. Reviews take work and time to write, but I will take the time and do my part as others need to aware of poor service around them and better choices can be made by the customer. Thank you. I pray compassion Towing Service improve as I know they can take more pride in the handling of customers property. Have a pleasant day.
I actually called two other tow truck companies that did not answer the phone. The third one answered and said they could not tow me and referred me to another one. That guy was so hateful and disrespectful that I did not use them. On my ride back home I saw a Compass tow truck and pulled over to call them. The lady on the other end of the phone was very nice very helpful and very respectful. It took about an hour and a half before my vehicle showed up at my home. Which I think was pretty awesome The pricing was very acceptable and the tow truck driver was quite respectful as well. I do not give five stars easily but this company deserves it. Need a hand give them a call.
I popped my two driver side tires on 610 on Friday. Insurance dispatched Compass Towing. They estimated 45-65 minutes for the tow truck, Mike showed up within 10 minutes. He was very professional & gave me a ride to Tires Plus. I would use them again if needed!
Mike is big of safety when towing cars.
Mike showed up to tow my car cos of a flat tire in my driveway on a tight residential road. He was attentive to details. He walked around the car, checked it out took pictures and put air in my tires. He guided me to an area where he could tow it safely. He informed me of how to climb safely into the care and did the same when I was getting down. Good customer service.
Mario did a fantastic job! He was professional, courteous and knew exactly what to do to get my incredibly low vehicle on the truck without scraping. Don’t wanna have to use tow companies very often, but if I do, I’ll go with these guys any day of the week…
Best experience i’ve had with a tow company in forever, everyone working there is as sweet as can be and were able to work with me and accommodate my situation. All the drivers i’ve met are nothing but helpful and amazing, super skilled at what they do and always super nice!! Someone go tell Shanks to be more like yall!
Edit: I have to hand it to the owner for calling to discuss my concern. I hit send on the review and moments later got a call. I also received a call from the individual I spoke to today for the basis of my review on this company, and I can respect someone who will call to apologize. I appreciate the quick rectification and the ambiguity of the company.
The only reason there is one star is because the man that completed the tow call was very nice and professional. Customer service is non existent for this company. Their front staff (woman) answering calls is unprofessional and nasty. I called to get clarification and was treated as if I was I annoying this woman. Complete waste of your time if you use this company and you will regret it.
I highly recommend this company. They gave a reasonable price, they are VERY attentive to details and they are very kind to work with and I'm speaking about the driver Bruce. Well done.
My insurance requested a tow truck to tow my car from A - B, the eta was 60-89 mins, after waiting 1 hour, I called the tow truck company to get an eta, they said that it will be there after 2 hours. Waiting another hour and called back, they said another 2 hours. The guy was lying, rude and used F word asking me to cancel if I want after waiting 2 and half hours for them. Bad business, misleading service, and not recommend it.
My son had stopped for lunch and came out to a dead vehicle. After attempts to jump the car, I called for a tow. The young woman I talked to on the phone was very helpful and extremely nice. I had regular updates on the driver's ETA throughout the wait. TJ, the driver, was extremely professional and completely set my mind at ease. He quickly loaded the vehicle and had it dropped off at my preferred location in no time. Compass Towing made everything extremely easy and a highly pleasant experience.
On my way into work my tire popped which left me stuck in the middle of rt1. I called Compass Towing to tow my car directly to Walmart to get the tire replaced. Not even 5 minutes after getting off the phone with the dispatcher, Bruce arrived. He was in a very cheery and postive mood which made my situation feel not so bad anymore. He talked and joked with me, made sure me and my car were safe, and didn’t make me feel rushed when Walmart was taking forever to tell me where he could drop my car. I highly recommend Bruce specially. If I ever need to be towed again I know exactly who to call and ask for. Thank you Bruce for being the light I needed to get through that morning.
PREDATORY TOWING COMPANY. On February 3rd, 2025, I was working a real estate photo shoot on Grosvenor Lane in Stafford and parked in a visitor spot. Phil, with Compass Towing plates 5100 TW, was doing his rounds to tow cars not only 15 minutes after I arrived.
He pulled my car from the rear and dropped it, with intentions to drive to the front, and pull it from there. Spotting him drop the car, I quickly ran and hopped inside so he wouldn't re-hook it. As I hopped in, he frantically backed up, re-hooked and LIFTED my car with me inside.
The homeowner, real estate agent and several neighbors ran over to try and help me since it is unsafe to lift a car with a person inside and they were worried. Phil argued with me and the spectators about logistics and made us pay a $25 drop fee. Along with minor damage and needing to fix my tire pressure, I don't recommend this towing company and if you have a choice, Phil is not a safe driver.
This company has had multiple Involuntary Revocations over their license over the years. This happens typically when companies do not follow the rules or regulations that govern their license. DO NOT BE FOOLED by the positive reviews they leave themselves. The bad reviews tell it HOW it is working with them. God bless us, everyone!
For someone who was on the scene, I have to stand up for the photographer/citizen because what happened to him was completely unacceptable. Lifting a car with a person inside is reckless and dangerous, yet Compass Towing & Recovery showed no concern for safety. Instead of addressing the issue professionally, they resorted to petty insults and deflection.
They’re also quick to argue over pricing, policies, and basic safety practices—like the arbitrary $25 drop fee they forced Alex to pay. Their response to criticism shows exactly how they handle business: with hostility instead of accountability.
Regardless of the parking situation, putting someone in harm’s way is inexcusable. If you want a company that values safety, professionalism, and transparency, look elsewhere.
I had the privilege of being helped and serviced by Bruce, and I have to say he was of great help! He was so kind as well. Even aided me in some things with my car battery that made the car perfectly fine. I would definitely recommend Compass towing. Thank you once again Bruce
Our tow truck driver, Bruce, was super nice, funny and personable. When you have a bad day due to car issues, sometimes having someone to joke with you or even just talk to you makes a bad experience more positive. Thank you Bruce for your fast response, great communication and sparkling personality.
My 2023 VW Atlas broke down last week and needed to be towed to the dealership. roadside assistance took care of the logistics and put me in touch with Compass towing. Phil immediately contacted me and gave me an ETA and also kept me updated every step of the way. Phil also graciously gave me a ride to the dealership and I had a great time talking cars with him on the ride in. Compass is now my one and only call if I need anything towing related. Can’t say enough good things about the company and especially, Phil!
Just picked up personal belongings from a family members car accident. Every person we encountered was kind, helpful, and efficient. They asked how the driver was recovering, made getting the items as simple as possible, and personally helped us remove the license plate. In and out in less than 20 minutes. They made a horrible situation a little less horrible. Thank you for your excellent customer service.
Very fast response and friendly driver. TJ got our vehicle loaded up and delivered to the shop we wanted in no time. We were told it would be 90-120 minutes and our call was handled within 30 mins of being assigned by our insurance company.
What should have been a stressful situation was made easy by Compass! My daughter's car broke down and I was 40 miles away with no way to help. Dean got us handled over the phone with little effort and a super reasonable price. The driver, Phil, was friendly and efficient despite the late hour and the added frustration of horrible Interstate 95 traffic (extra construction AND a surprise accident to snarl everything). Hope I never need them again, but they'll definitely be the first call if I do!
The owner answered my call and was able to quickly give me a quote and schedule my tow. He was very kind and courteous and called me once he reached the dealership and let me know which service manager would be handling my ticket. Having to get your car towed is not ideal but Compass was wonderful to work with. Would definitely recommend.
Picked up the phone right away. Knew the area very well. Gave a quick quote. Sent someone who showed up minutes after hanging up. Tow operator was a very nice guy, even dropped me at a spot so I didn’t have to walk on an exit where drivers might not see me. Highly recommend Compass.
Oh where do I begin! I was broke down (engine seized) at the light of a very busy ramp in 90 degree heat and having never been in this position before I Google tow companies near me and was told by 3 I have never heard of 1 to 2 hour wait time but Eddie's at least recommended this great company and I called stressed in panic mode and the sweet girl who answered the call was sympathetic and understood where I was and the danger that place posed being an off ramp at a busy exit ... she quoted me and had Mike there within 15 min thank God! He immediately said go get in the AC and don't worry he's got this! Wow that was music to my ears! He was a joy to chat with and made a miserable situation a tolerable one! Thank you Compass and everyone I interacted with... my engine needs replaced which isn't cheap but the experience was priceless! You were my guardian angels today! I highly recommend!
Compass Towing was an excellent choice when I needed a tow due to a flat tire. They dispatched someone quickly, as he called me soon after I made my call to update me on his status and approximate arrival time. When he got there he was both friendly and professional, but the thing that impressed me the most was that when he asked if I had a ride to where I needed to go and I assured him that I had a Lyft car coming, he actually stayed nearby until my ride came as it was dark and I was a lone female. Later when I talked with him to thank him, he said he called his dispatch to let them know what was going on, and they agreed that he should stay there until my ride came! Who does that any more? Even when I was younger and something like that would have been a welcome gesture, I was left to my own devices. I will always recommend Compass Towing to anyone needing the kinds of services you provide. Thank you so much!
They are fantastic!! I work night shift at Stafford Emergency department and my battery died, my husband was at work, and all my coworkers already left for the day AND I FORGOT MY WALLET AT HOME. My cables weren’t long enough to reach security’s car, because my car was blocked in by other vehicles. The call taker was very polite. They showed up within 20 mins and were able to jump my car.
The best part is that they cut me a huge break and jumped my car anyway even though I didn’t have my wallet, and let me get home to call them back for payment. Their technician that showed up was super nice and let me know I needed a new battery too. Would totally recommend!!
This is hands down the best experience I ever had with a tow truck company and believe me I have had many. Not only did Dean drive to take my call when many others did not. He drove from Fredericksburg to DC, When he arrived the vehicle could not enter due to clearance restrictions. Without hesitation him and his assistant James walked to my car and were able to get it started by hitting the starter with a hammer. Many drivers would have left as soon as they saw they could not clear a garage entrance. They were super pleasant and professional if only everyone could be like these guys the world would be a much better place.
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