Came in for a washout for my reefer. They are full service here and they do great work. The staff is very friendly and organized. Definitely bring you equipment here.
Amazing people I came for a trailer washout and they were technically closed but the awesome office lady was able to talk someone in to staying late to washout my trailer. Will definitely come here again!
Came for a truck wash twice. First time, I did not call and just showed up. Lady asked if I could bring it back tomorrow, I told her I could Monday (my day off). Called on Monday (today) in the morning to see if it could be done. Was told to bring after 1, since there were booked in the morning. Showed up, checked in and was told to get in line. About 10 minutes later, a gentleman approached asking if I could bring it back first thing in the morning. I told him no. He mentioned that his detailer didn’t come back from lunch. So now being pushed away twice-and on my only day off. I won’t be back, neither will my co workers. Poor customer service!
Seem to have great deals, but we ordered new jackets for the drivers. took them to have logos put on the back. when we got them from the shop. we gave them to the guys. NON fit. the guys who wear 2x were given the 2x/3x jackets. way to tight. when I called the person was pretty much helpless. said we put logos on them so can't do anything and never asked or tried to see what could be done to help fix the issue. Had made many orders from this company and now will be questioning any future orders.
I got an amazing truck from east coast Thomas made it easy and came threw on everything he said and make sure u ask about the amazing warranty deal and loaner truck that was great for my small business thank u
Let me start by saying I've purchased alot of equipment in my time in business and never have I had such a smooth process. My salesman Thomas went above and beyond to make my deal happen. Then the wonderful ladies Ms. Sondra, Kat and Zaria made everything seamless on the business side. Even after the sale. The top notch service didn't stop. They routinely reach out to see if they can help with anything. Definitely will be returning and doing future business with this team.
My experience with east coast was absolutely phenomenal George Kat & Sherie are excellent people to work with very fast responsive & knowledgeable I couldn’t be more satisfied with my buying experience I will certainly return!
ECTTS Has excellent customer service..They have gone over & beyond especially Chris at their Manasas office. If they didnt have a part there he would have it over nighted to my shop or a few timrs he meet me. I litteraly have traveled over a hr from Maryland to to them just becsuse i know Chris is going get me right...
I recently purchased a 2025 Freightliner M2 and couldn’t be happier with the entire experience. From start to finish, everything was smooth, transparent, and handled with the utmost professionalism. A huge thank you to David, who went above and beyond to make sure I got exactly what I needed. He was knowledgeable, patient, and incredibly helpful throughout the entire process. David answered all my questions, provided honest advice, and ensured I felt confident every step of the way. It's rare to come across a salesperson who genuinely cares about the customer’s needs, and David truly delivered. The truck itself is in excellent condition and perfectly suited to my business needs. I’m impressed with the quality, pricing, and overall service. If you're in the market for a commercial vehicle, I highly recommend this company and especially David – you won’t be disappointed.
Thank you again for the top-notch service! to East Coast Truck & Trailer Sales Team and David Lindsey.
I searched the internet looking for the perfect trailer for my needs when I came across this site. The trailers they sell are really top notch. I spoke with Jeff in sales and we got everything underway. They worked with me on getting the 24' one I chose delivered in a timely fashion. They are very easy to work with and I highly recommend them. If you're looking for a well built, heavy duty all aluminum trailer.....EBY is the one. I truly love everything about my trailer and love it over all my other ones. They are much lighter than steel built trailers which helps on the pull of equipment. No rust or paint to contend with also and I love that too. You won't regret buying all aluminum and East Coast is a great dealer for purchasing one.
Danny was the absolute BEST! He took the time to find the truck that I wanted, listen to me talk about all the bells and whistles that I wanted and he delivered just what I asked for. My truck was delivered CLEAN and even more beautiful than the pictures and video. We have bought trucks from many different people over the years and even my wife said Danny was hands down the best.
Avoid avoid avoid came in with abs light on trailer monday afternoon first told me brake chambers is bad dont have breaks even i drive from MI to here iver 900 miles then said hub seal then brake drum they made estimate to 3000$ when we told them to fix chamber and dont due anything else they toon evrything off had to wait until Wednesday noon to get my trailer back made delivery and pick up my load thise people told us many lies over and over i am never coming back here again ever
We have been working with both the northern and eastern store for the past decade. Tony in parts for the northern store is very helpful and always a pleasure to speak with. Bought a truck from them back then and has been a great truck. This purchase was simple and painless. Danny drewry helped me out. He was quick, made sure i was happy with the purchase. He also made sure he got all the things that i pointed out addressed and fixed. We’re excited to bring this truck onto our fleet and hope that we can continue this trend. Appreciate the truck and getting us on the road
Great group of people very professional. Truck we bought was as we ordered. Always inspect throughout to make sure everything before you take it. We drove from nashville to get the truck the sales guy picked us up after return rental car and took us to get the truck. We will be back again.
On behalf of Kenny & Terri Delposen from Calcutta Towing, this is their second truck that they have purchased from here and they couldn't be more pleased with the all over process & truck! Their most recent purchase was a 2023 F-600 with MPL40 on the back and it runs and works great! They would recommend this business to everyone for your truck & trailer needs!
We recently bought a brand new 2020 Kenworth 35 ton from them. We dealt with Danny Horton on it and it was well worth the purchase. Danny kept everything smooth and did what he could to take care of us. He even took care of setting up appointments for different things the truck needed before pick up. Looking forward to buying our next light duty wrecker through them.
Great purchase and was very please with the item . Was shipped however did not receive the item until the day after after paying for 1 day shipping. I know it has nothing to do with the company however I paid extra for it to get to me on the day I expected it. Would recommend and buy again from this company.
This company has poor policies and rude service. I purchased a Rain suit for 80.00. I needed a bigger size. I didn't get and exchange or return label as you will be paying for return postage. Upon receiving the suit they would exchange it but it was going to cost me 18 50 for them to take it back. So I had to pay postage and would have been credited 65.00 toward my 80.00 purchase. Will not use them anymore, sold the suit online got all my money back. Didn't have to pay for postage and got a better suit for a more reputable company.Take note in the reviews they only respond to the people who had a good experience.
Do not order any parts from these people . Ordered some parts over a month ago still have not received it . When I called to check on my order nobody knows anything talk to a guy named Eddie said he will make a call to figure out what’s going on and never from him again, called back the next day all of a sudden nobody is answering from the parts department. If you like the run around they are the perfect people to do business with.
Bought a part from them as I was referred to them by Atlantic Emergency Solutions, a company that I bought my truck from who’s customer service was second to none. I was told East Coast just bought them out and they would treat me just as good if not better. The part came in worked twice and quit. When I called the parts guy advised me that he would call me back....no call. I called back again and the same parts guy said they would not cover the part. I’m glad it was a sixty dollars part and not the hundred thousand dollar tow truck.....straight awful customer service.
I should have listened to reviews. They can't be all wrong, right ? Bought $2000 In-the-Ditch tow dollies and didn't get to use them the first service call because one of the tires wouldn't hold air because a defective in the tire. I was confused when I called to get a replacement why the counter person had to get approval to replace a brand new defective tire. It got approved and six weeks later they call me to tell me the tire came in. The distance from Newport News is quite the distance, so I asked them to hold it or send it up next time the salesman is in my area. Never got the tire, phone call or even shipped could have been an option and when I walked in the parts department today, they didn't have it and said they sold it. Now they told me to call the manufacture of the dollies and take it up with them because I waited to long to pick it up. This was coming all from the parts manager Tim Ryan. My opinion is don't bother buying anything here even if you have to pay a little more. It's not worth the run around and the poor service you get.
Highly recommend these folks for purchasing a trailer! I have purchased 1 trailer from them so far, And intend to do more in the future. JAMES ALEXANDER(sales) and Ms.TAYLOR are both so welcoming and super easy to deal with. I don’t know how can appreciate Mr.Alexander for all your favor. You’re absolutely the best and I feel you like my family. Look forward to seeing you soon for my second trailer.
2906 Elmhurst Ln Suite 200, Portsmouth, VA
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