Established in 1981, Guaranteed Auto Service is a family-owned auto repair shop deeply rooted in the Newport News community. As a trusted NAPA Auto Center, they uphold values of honesty, pride, and quality workmanship in every service. From essential maintenance like brake repair and tire services to complex engine and transmission replacements, our experienced team handles it all. Our commitment to customer convenience is evident in our local shuttle service and loaner vehicle options for major repairs. We also provide comprehensive towing and accident recovery services, serving both public and local law enforcement. With over 2600 5 star reviews and the best customers anyone could ask for, we look forward to the next 44 years!
-Cheers
Hours not specified
What clients say about Guaranteed Auto Services in Newport News (VA)
The specialist available upon entering was most helpful and accommodating, providing snacks and water while waiting for service. All other staff were welcoming and helpful. It was like conversing with family ensuring that all needs would be met and to call again and reach out if any concerns arrise. I was in and out within an hour for my specified request. I would highly recommend!
Amazing service from beginning to end. All of the staff members were welcoming and super helpful. I recommend this company and staff to all around the area. Please come check them out!
I had such a great experience at Guaranteed Auto Services! From the moment I walked in, the staff was friendly, professional, and got me in and out quickly!
If you’re looking for reliable, trustworthy service and fair pricing, this is definitely the place to go. Highly recommend!
Everybody was super helpful and EXTREMLY FRIENDLY went above and beyond to get me in and out quick when i expressed my need to be at an appointment after THANK YOU Guaranteed Auto Service
I came to Guaranteed Auto Service for a speedometer calibration, and the experience was great! The service was fast and efficient. The staff was wonderful, friendly and professional, and I even appreciated the snacks available in the office while I waited. Highly recommend this place to everyone!
Guarantee Auto Service is the place to get your car repaired.
Thank you for an awesome experience ! Ms Cindy was very professional ! Mr Harry displayed exceptional customer service and Ted provided outstanding service. Thank you for going above and beyond with the services ! Awesome Team
I had an outstanding experience with Guaranteed Auto Services! The staff was professional, knowledgeable, and genuinely cared about getting my car back on the road safely. They took the time to explain what needed to be done and gave me fair, upfront pricing—no surprises. My vehicle runs better than ever, and I really appreciate how quickly they finished the job.
Great crew. Cindy super nice. Immediately someone attended to me. Walked me through the door. Dropped off car over night for inspection. Got a call in the morning the next day it was ready. Picked up right after work. All good. Thanks!
Quick, easy, good info. Went in for a quick diagnostic on an oil pan issue and they had an answer in a jif. Very polite/ friendly/ too the point customer service. Will come back with any future problems.
Had gotten my car towed and Ike was a really big help !! Top level service and he’s a hard worker as he towed my car at 4am before catching a flight out of Richmond
Will be coming back! Customer for life
Don be drawn in other places by cheap oil change flyers
Go to the best
Love you Brother
This place is really awesome. Harry was very helpful when I brought my car in and he explained everything they worked on and told me the prices before they performed any work on the car. Dean actually worked on my car and did an awesome job. I highly recommend bringing your car here. Everyone was really kind, honest, and respectful.
This place is amazing!!! I explained my situation and even though they were busy they made me a priority to get my car looked at for my safety. The other places I went to did not take the care or time. Highly recommended!!!
Came here for a speedometer test and it took them less than 20 mins. Was super fast and easy Harry was super helpful and despite me not having everything together he was so nice. Mark did my calibration and as I said he was very fast and efficient. Will come back for future services no question.
Very happy and pleased to have found this shop, Harry and Brian was very helpful on giving me a "free visual check" to help determine the problems I was having in the suspension of my car. I would definitely recommend coming here for any repair or to have there expert advice. I'll definitely be coming back for future work when needed. Thanks again guys!
Exceptional Auto Service!
I can't recommend Guaranteed auto enough! From the moment I arrived, their team was incredibly speedy and polite, getting my car in for service without any delay. For reliable, honest, and friendly service this is definitely the place to go!
I was having trouble with my truck dying. Cindy helped so much. She replaced the starter and the battery. It died again. She checked the alternator and it was fine. So she traced an electrical problem which can be very difficult to find and fixed that as well. I was treated wonderfully by her and definitely will be back. Thank you for all your help.
Very friendly atmosphere! Greeted upon arrival and even offered drinks and snacks. Took my car in immediately. Finished very quickly. Would not take my car anywhere else!!! Thanks for the excellent service! Rare in this world today!
Came in for a second opinion from a place that wanted to charge 1300 for control arm so came here and the diagnosis was still correct but the price was way way better! Very professional staff from mechanics to front office..plus they had snacks and water! I'm better with faces and for Life of me can't remember their names but great service!
Another job well done here at Guaranteed Auto Service. Thank you Dean for putting a new set of shoes on our Pilot! Honesty and transparency are hard to find this day in age, but it's definitely genuine here. Happy to know y'all. Your staff is awesome! I'll be a customer for life.
Fast, friendly, and very expert. I needed a speedometer calibration and not only did they have me in and out in minutes, but I left with their suggestioms and insights about problems with my car. I called ahead a couple of times and spoke with different people. All were friendly and helpful.
Guaranteed Auto Services in Newport News offers the following services: Auto repair shop. You can check with them or contact us—we also offer free vehicle towing, instant quotes, and expert advice on finding the correct parts so you can save money and get exactly what you need with minimal effort.
Guaranteed Auto Services are located in Newport News — the full address is shown above. If business hours are not listed for this location, please call us or use the online quote form on our website to confirm availability and schedule a convenient time; we’ll respond promptly.
Yes, Guaranteed Auto Services in Newport News buys vehicles in any condition — from fully functional to damaged or non-running. You can contact them by phone or us via the online form on our website, specifying the make, model, and year of manufacture of your vehicle. We’ll make you an offer, schedule a pickup, and in most cases, our tow truck can arrive the same day with cash or instant payment.
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