Had a great experience here from my initial call to picking up my car. Very very nice staff. Coming from Pennsylvania and needing to get my car inspected as well as an oil change. They made me feel very comfortable and able to trust them with my car. I will be coming back for any future repairs.
Mark and Cindy were amazing to work with. They were honest, professional, and took the time to explain everything clearly. The service was quick, the pricing was fair, and I never felt pressured into anything unnecessary.
It’s hard to find an auto shop you can trust, but they’ve definitely earned my business. Highly recommend!
Great customer service from Cindy, got me in & out with my quote & actually explained what I needed vs what I did not. Dealerships always try to take all you got. Always get a 2nd opinion!!! I’ll be back here for the things that I actually need to get done. Thanks Cindy!!!!
They were amazing! When I called I was told that it'd probably be waiting till about 4pm, but they were able to get my car done before noon! They offered me refreshments as well and treated me with a lot of kindness.
Harry gives awesome service and companion in what he do. He listened and asked detailed questions about my car. I showed him whats the dealership was saying whats wrong and the outrageous price that cost more than the value of my car. He knew the cost was the main issue. I was able to pay half for what the dealership was charging with some extra perks. He was honest and kept in contact. Teddy the mechanic did excellent job on my vehicle. They kept making sure my car was top notch before giving it back to me. I had went to multi shops that couldn't help me fix my car. They staff was nice and was glad to answer any questions I had. They will definitely get my money and referrals. Its not easy finding a place to get your money's worth.
Ive been looking for a honest and trustworthy shop since I moved back and I finally found one. Harry is awesome! He explained what I needed to know in detail. Im glad I found this shop! Thanks Google!
Great experience! To start off they gave me a free ride into work when I went to drop off my car instead of leaving me to figure it out (which I was going to do but they insisted on providing a ride). Then throughout the time they had my car they kept me informed about everything that was going on and what they were doing. I talked to Harry quite a bit while my car was there and he was always great about answering any questions and keeping me up to date. Everyone I seen or talked to there was always really nice and respectful and I was offered snacks and drinks from multiple people while waiting to pick up my car. Due to my work I was also unavailable for chunks of time and they were always very understanding. One of the best experiences I’ve had taking my car to the shop. I will definitely go there again if I ever need to in the future!
Hands down best shop I have ever gone to really good price and the people here are really friendly and professional. Harry got me in very fast for a speedometer calibration with Teddy both were awesome and very efficient with the process and they definitely have earned my trust and patronage. Will return and absolutely recommend anyone and everyone to come here.
I am a consistent customer and I've already left a 5 star review under one of my google accounts, but I had to leave another. The bulbs on my car have been going out consistently. They ran an electrical test and did some research and found that many owners complained about this exact situation, and that even replacing the electric controller would not guarantee that the bulbs will last longer. Most shops would never be that transparent (or probably even knowledgeable), and would instead try to push me towards the more expensive repair. Car repair as an industry can have a bad reputation for being untrustworthy, so I appreciate them always being a truly honest shop.
Guaranteed Auto Service provided excellent service. Harry and Dean were amazing—polite, professional, and efficient. The service was fast, and the quality of the work was outstanding. I truly appreciated their attention to detail and customer care. Highly recommend this shop for reliable and friendly auto service.
This was my first time getting my vehicle fixed here. I brought a whole list of things "wrong" with my car from another competitor, and they told me what was ACTUALLY presently wrong with it. Fair prices, kind people, VERY professional. Special shoutout to Harry and Chuck for helping me out with the serpantine belt! Truly a 5-star establishment.
I absolutely love the professionalism and customer service from both Mr.Harry and Ms.Cindy! Always a pleasant experience! Exceptional service! I took my 2013 BMW X5 in for an oil leak diagnostic and was impressed by the turn around time as well as the accuracy of the issue. I would recommend this place! My new trusted mechanic shop! Thank you Guaranteed Auto!
Harry and Cindy where there for me for the whole process, from trying to find out if carshield would pay for an engine if I needed one to the very end of me picking up my vehicle. They told me what was going on with my car and told me estimates as they found more issues. They are very nice and care about the customers. I will definitely go back for more auto repairs.
Guaranteed Auto Services is honestly awesome. The customer service is incredible from the moment you walk in. They even have snacks while you wait, and you can tell they really want you to be comfortable and have a good experience.
The prices feel fair, and I never felt like they were trying to upsell me or push anything I didn’t need. Harry and Teddy took great care of my car and explained everything in a way that was easy to understand.
I seriously can’t recommend this place enough. If you need any work done on your car, this is definitely the spot.
Nicest shop I’ve ever been to, clean, organised, and the staff is wonderful! They fit me in and got my car done in just a few days, even when more things ended up being wrong with it. I now have a brand new radiator, thermostat, hoses, and a new battery cable!
Special “Thank You!!!” to Harry for being so patient!
HIGHLY recommend this business to anyone needing auto repair. Cindy was fantastic!!! I had been advised by a different shop that I needed a repair costing $1000...and to make matters worse they refused to deal with my warranty company. Fortunately for me...their lack of customer service led me to Guaranteed Auto Services!!! I was assured they would take care of my issue and would definitely work with the warranty service. They did everything they said and more!!! They properly diagnosed my car and figured out that it only needed a minor adjustment which they did without cost...only charging me the diagnosis fee!!! This will be my "go to" place for all my car needs going forward!!!
It was a genuine pleasure to be served by such exceptional mechanics. Their expertise and dedication were truly commendable throughout the process of fixing our car. We found their skills to be among the finest available. The quality of their service stands out as truly remarkable. We highly recommend their services to anyone in need.
I went for a speedometer calibration and the service was quick and easy! I also want to point out the professionalism and honesty of the people that work here! I know a few things about cars and ive noticed hearing things around the shop (like talking to other customers) that they are honest and tell the truth on what's wrong with your vehicle. Im impressed and most certainly will be going back for any car related issues in the future!
I, now, will only take my truck to Guaranteed Auto. They towed it, did the diagnostic, fixed, flushed & filled it in one day! The day before Thanksgiving! The work-Impressive! The communication-Amazing! The timing-Perfect! The price- Perfectly fair! Completely transparent & informative! Oops! You're experience is showing! Thank you so much! Definitely at the top of my list of things to be grateful for this Holiday!
Had to get my speedometer calibrated after a speeding ticket. They made the whole process super easy and quick. Everyone was really nice and got me in and out fast. Highly recommend!
Man these people are the best! Can't thank Ike enough for towing my vehicle after hours and helping me out all through the insurance and adjusters process. He's been towing for over 20 years and is top notch! Customer for life !
Harry was extremely helpful and patient with my requests. Teddy was fast and efficient on getting my car back on the road. everyone here was amazing and also made good conversation as i waited. definitely coming back again.
Cindy took care of me not once but twice! Both of my repairs (brake pads & rotors then Rear wheel bearing) needed to be replaced asap! Her and the team were able to get me in the shop quickly which is exactly what I needed. I was hesitant with the price at first but they were so courteous & professional I trusted them. Cindy kept it real & informed me of what needed to be completed & an estimate of how long it would be before I needed my next repair done. They have five stars for a reason. My SUV is running amazing & would recommend anyone to them. Thanks to the team.
I found my new go-to shop for auto repair services! I brought my 2011 Toyota Tacoma to Guaranteed Auto Service for a second opinion on an A/C repair estimate I’d received elsewhere, and I’m so glad I did.
From start to finish, they were friendly, professional, and honest — a refreshing change of pace. Cindy, the Operations Director, clearly explained a smart diagnostic plan to test whether the A/C system components (compressor, condenser, evaporator/dryer) were still serviceable. Mark, the mechanic, did an outstanding job of testing and servicing the system, and they saved me a bundle of money by not replacing parts that were still operational.
If you ever need a second opinion, or just feel disrespected by your current auto repair shop, then check out this shop — you won’t be disappointed! Guaranteed Auto Service truly deserves its reputation as the top-rated shop in Hampton Roads.
The specialist available upon entering was most helpful and accommodating, providing snacks and water while waiting for service. All other staff were welcoming and helpful. It was like conversing with family ensuring that all needs would be met and to call again and reach out if any concerns arrise. I was in and out within an hour for my specified request. I would highly recommend!
I came to Guaranteed Auto Service for a speedometer calibration, and the experience was great! The service was fast and efficient. The staff was wonderful, friendly and professional, and I even appreciated the snacks available in the office while I waited. Highly recommend this place to everyone!
I had an outstanding experience with Guaranteed Auto Services! The staff was professional, knowledgeable, and genuinely cared about getting my car back on the road safely. They took the time to explain what needed to be done and gave me fair, upfront pricing—no surprises. My vehicle runs better than ever, and I really appreciate how quickly they finished the job.
Great crew. Cindy super nice. Immediately someone attended to me. Walked me through the door. Dropped off car over night for inspection. Got a call in the morning the next day it was ready. Picked up right after work. All good. Thanks!
This place is really awesome. Harry was very helpful when I brought my car in and he explained everything they worked on and told me the prices before they performed any work on the car. Dean actually worked on my car and did an awesome job. I highly recommend bringing your car here. Everyone was really kind, honest, and respectful.
Guaranteed Auto Repair is one of the most honest and professional shops I’ve ever dealt with. Harry set clear expectations from the beginning, especially with my extended warranty company, and kept me updated throughout the process. He took the time to explain my options and went above and beyond by dealing directly with the warranty company when needed. Teddy did a thorough diagnostic and was just as professional.
Even though the warranty company didn’t step up they way they should have, I always felt like Harry had my best interest in mind. I left feeling confident I was making the right decision, and that kind of peace of mind is hard to find with auto repair. Their honesty, communication, and integrity really set them apart. If you’re in Newport News and need reliable auto repair, this is the place to go.
Website
