I had just taken my car to the dealership for routine maintenance. The car was making a jerky motion, so it was not repaired. I called, made an appointment at Campus Automotive - Blacksburg. I left my car for the verdict. The Excellent Repair Specialist discovered my car had not been updated for over a year. He was able to make the update and not break my bank account. Thank you, Campus Automotive.
This was our first experience with Campus Automotive. My daughters car broke down near campus and first off the towing service was fast and the driver was very kind. Next the mechanics and customer service handled the diagnostics of the issue and handled all of our questions and concerns in the most professional and understanding manner. They definitely had some challenges in store for them as they were able to order the parts/tools with weather related delays and still finish within a timeframe that we requested. Big thanks to everyone there for fantastic communication be it text or phone calls, great service, understanding customer service and a job well done!
The best most organized towing company I've ever dealt with!! Carlos and Andrew got to me faster than the estimated time I 10/10 recommend campus automotive for any of your towing needs
⭐⭐⭐⭐⭐ 10/10 Outstanding Service — True Life Savers! Carlos and Tab were absolute life savers. After struggling for hours in the snow while others simply watched and wouldn’t offer any help, they were the only ones who stepped in. They happened to ride past and immediately came through for us without hesitation. They were genuinely two of the sweetest, most hardworking people you could meet, and you can truly tell they love what they do and take pride in helping others. Their efficiency, professionalism, and kindness made their pricing more than worth it the service provided was exceptional. What amazed me even more was that their work was so impressive that other people nearby began surrounding them praising what they were doing and even wanting to help as well. Despite how busy things have been with the back to back snowstorms we’ve been experiencing in Blacksburg, VA (Virginia Tech area) they showed up with no complaints and handled everything flawlessly. This is hands down the best service I’ve ever experienced, and I genuinely hope anyone in need gets the chance to work with them. Highly recommend!
I had the pleasure of being assisted by Tab and Carlos and let me just say, they are angels! My friend’s car was stuck due to the crazy amount of snow and ice we’ve endured the past few weeks. We were working on it for literally 2 hours and during those two hours, absolutely no one helped. Then, I saw Campus Automotive working on a call in the parking. When I talked to Tab and Carlos about my issue they were efficient, sweet, funny, and did above and beyond! I greatly appreciate them and their service! Thank you Tab and Carlos, may god bless you and your loved ones!
Very great place. James was amazing and offered excellent customer service. He was kind and positive. I will definitely visit again. Great service and very reasonable price.
Campus Automotive Towing has been the best BUSINESS I’ve ever dealt with. Not just car related business but overall business. Missy from the towing department has been an angel. I’ve never had someone so kind, patient, and being over backwards to provide the most amazing customer service. She deserves all the stars and praise in the world!!!!!
I took my truck here for a smoke test, over the phone they told me it would be $80, when I went to pick it up they charged me over $200. They also told me the purge valve canister was the problem. I changed that part out and my check engine light is still on. I would recommend going to another shop.
This was the 3rd time we have brought our car to Campus Automotive. The first two visits were outstanding. I found the service to be fairly priced, the turn around time excellent, and the customer service was outstanding. The past visit left a bad taste in my mouth, and I am not sure if I will come back. My son brought the Kia in for what we thought was a rear break replacement. We found out that we needed additional repairs which is fine. My son and I reviewed the report and decided to move forward with the repairs. When my son brought the car in for the repairs we were told that the initial report that we had received did not include the labor for the most expensive part of the repair, the rear breaks. Even though we decided to move forward with the repairs, I felt that this was a bit of a bait and switch. I can understand if the labor was erroneously left out of the initial report. We all make mistakes. With this said, I would have expected that a solution would have been proposed that was a bit more fair to us. I am disappointed, and again not sure if I would return or suggest your business to someone else. Thank you, Cary Dresher
In many states, it's illegal for an auto repair shop to also be able to inspect your vehicle. Virginia, however, is not one of those states.
I never once failed an inspection in my life, and then I took it to this place and failed because of my windshield wipers. My windshield wipers worked great, less than a year old since I last replaced them. But at the very corner of the windshield wipers, if you pulled at it, there was about 1/4 of an inch detached when you pulled it... and I failed because of that.
"It's a safety concern" they said, "but we can fix it for you for $98"
I went to AutoZone. I bought new windshield wipers for $20. I installed it in their parking lot. THEN I passed the inspection.
Absolutely appalled that these people sleep well at night.
We recently moved to the area and were referred by friends to use Campus Automotive for services. Todd and the rest of the staff have taken great care of us and got us in as quickly as possible. We currently have one car so that helped a lot. We were having a charging problem which turned out to be the alternator. We had it replaced 3 months before our move. Todd went above and beyond to help us come up with a solution to get some of our money back from the original install. We will continue to use them for future services. Thanks again for all the help. Highly recommend using Campus for your service needs.
I was visiting my daughter in Blacksburg and her car had a problem with the tire monitoring system. I took it to Campus Automotive. They diagnosed the problem, but were overloaded with car repairs that day. When I explained my problem, they were remarkable in helping me. They worked me in and repaired the problem at a very reasonable price. I can't commend them enough for their professionalism and kindness. 5*!
Huge shout out to Anthony and the team! Realizing you have a flat tire 15 minutes before a college visit is not the way to start the day. We got priority scheduling and Anthony worked quickly with my mom while I toured with my daughter. He was fast, friendly and chatty to my mom. He even gave advice on getting a repair. And while this shop was too booked to help, they gave us a recommendation. On our way back to Kentucky and our trip was a success. (My daughter loved VT)
I was on a 3-day drive from Atlanta, to New Hampshire in late October. My first night's stop was at VA Tech and about 20 miles out, my car started making a VERY bad noise. A friend hooked me up with Campus Automotive. They took my car in the next morning, diagnosed a disintegrating wheel hub bearing assembly, ordered a new one, got it installed and had me on my way with only a 1-day delay on my trip. I CANNOT recommend these folks enough! Plus their detailed method of text communication was nothing I had experienced before. I'll be back at Tech on my way to Atlanta again in mid-December. Hopefully it will just be to say, "Hi & Thanks!" :)
Campus Automotive was amazing. I called them with an issue and dropped my car off that day. It was ready in less than 24 hours and the two men working were very helpful. I felt taken care of and would recommend to anyone!!!!
Very quick service! The liner on my truck popped off, and when I came in, James was able to snap it back on in less than 5 minutes — and at no charge. Great customer service!
Have been bringing my vehicles here for a few years now. Customer service is excellent, the prices are on par with other shops in the area, and I really appreciate that while they make recommendations, they are never pushy. I have recommended Campus Auto to friends and family and will continue to do so in the future.
I've taken my car to Campus Auto for everything it has needed since I moved to Blacksburg four years ago. They always do a great job. They are friendly, professional, and fast.
They charge a fair price, affordable for me but high enough so that they can pay to keep their wonderful techs. I'm always skeptical of insanely low prices, because things that are too good to be true are usually not true. Campus Auto is both good and true.
TL;DR: Easy to make an appointment, harder to find the money to pay for services that you don't need.
I made an appointment in about 5 minutes for this shop without a hitch. To get by breaks diagnosed it is a $100 fee. In addition to diagnosing breaks they looked at my entire car, which is not what I sent my car in to do. When diagnosing breaks, they should stick to the breaks instead of telling me that I need every fluid in my car replaced and a new timing belt (my entire timing assembly was replaced 8 months ago).
The system where they send you your diagnosis is intuitive, and it would have earned this shop 4 stars on its own if this places service and practices weren't utterly reprehensible. When I got the diagnosis the total for recommended services was greater than $3000. Mind you, most of the services were recommended because my vehicle couldn't be looked up on Carfax, so they were automatically added to the list.
Over the phone the employee talked to me as if I was either 12 or had never heard of a car. He explained to me that if I wanted my car to last I should do all of the services they recommended. For reference the labor cost for replacing spark plugs on my Hyundai was $500, and the job total was over $800 If I was a gullible and ignorant college student who has never been away from their parents I might have accepted the service. That type of manipulation seems to be their business model.
For the service that I really needed, they charged $1600 in order to get my rear breaks replaced. The parts that they planned on using were the most expensive on the market. I of course denied this service and they tried to scare my by telling me my car was unsafe to drive and did not give my keys back until I signed a waiver. I drove my car the 300 miles home with no issue where my local shop fixed it for $450. In essence, my calipers, pistons and hoses were not broken, and although pictures were provided, those services did not need to be rendered to my vehicle. This is a dishonest and predatory business that relies on ignorance and price gouging.
They were so helpful and were able to get my car in for an inspection even though I scheduled the appointment very last-minute. Everyone who helped me was very friendly and my car was done in an hour. Will definitely be returning here for service!
Do NOT use Campus Automotive in Blacksburg, VA. I had them look at my son's car as he is an out of town student and it was convenient. He was experiencing an engine miss and low speed shimmy. First off, diagnostics cost me $300.00, which resulted in 13 "recommended" repairs for a cost of about $5,000.00. No way. I.brought the car home and had my local mechanic address the most pressing issues; engine miss (they wanted over a $1,000.00 to replace coil packs and sparkplugs), front brakes ($600.00 because Campus said the rotors were warped), and lower control arms and ball joints (at a quoted price of around a $1,000.00). A total cost of around $3,000.00. First, there was NOTHING wrong with the front brakes. NOTHING! The shimmy was due to the control arms, and my mechanic replaced them and corrected the coil pack for a cost of $775.00 parts and labor. If you're ever in the Shenandoah Valley and want a capable and honest mechanic I've got one.
Do not go here for any service! I took my car in for an appointment state inspection! 8 hours later, they called me to say It failed, They told me 3 things, (only one thing was actually state inpection regulation). I got the 3 things fixed, took my car back, they found something else - failed for the second time, took it to a other garage for an inspection - they found things that campus automotive didn't find and could have actually been hazardous! The new garage fixed the problem and passed my car!
Campus automotive is horrible, very rude! The women at the desk was horrible and disrespectful.
The best thing I can say for them is the establishment is very clean for a garage!
Appointment at Vet school with my large dog and after leaving had a flat tire on the side of 406. Could not successfully get a tow truck to area until I called Campus automotive. She quickly made me relax and help was on the way! Two gentlemen arrived and quickly and professionally put on the spare and directed me to discount tire. They even called ahead, so were expecting me. Exceedingly helpful!!! Thank you!
Charged approximately $1,200 for an alternator replacement. A predatory charge about four times the reasonable and customary amount for this repair (I was quoted $300 - $400 dollars TOTAL from another shop to replace the alternator).
They provided quotes for additional, unnecessary repairs with insane markups far above normal pricing. An instance of this is them identifying an almost brand new timing belt as 19+ years old, most probably an effort to charge me for work that doesn't need to be done, rather than incompetence.
They failed to reset the vehicle stereo after disconnecting the battery for an extended period, forcing me to get this done elsewhere... For $1,200 they didn’t couldn't even do that.
I had my car stall in the middle of north main while there was a considerable amount of traffic. I was fortunate enough that a tow truck drove by me and offered me assistance. Harrison was extremely helpful and provided insight as to why my car stalled and suggested ways to go about solving the issue. He was incredibly kind during the process and listened intently as I described the issues. Overall it was a great experience being serviced by Harrison. While I hope my car does not continue to have issues, if it did, I would hope to have him help me once again.
These people are FANTASTIC. I was treated very well, welcomed and they took the time to listen to my issue with the car. I was traveling and they got me right in and went to work. They were incredibly thorough in assessing and inspecting my car and I was confident they could and would fix it. The problem was a little more complicated and complex but they narrowed it down and fixed the issue. I was able to drive 900 miles home with no problems. They are professional, very competent, and very reasonable. Would definitely use them again but I hope I don't have to!
After a scary late-night experience with a blown-out tire, having Brady come out and take care of my stranded car made such a difference. He was prompt, warm , sincere, and professional, and he knew his stuff when it came to cars. He changed my tire out and quickly realized that my car had more damage than just the blown tire, so he ended up towing it as well. The whole time he was there, I knew that my car and I were in caring and competent hands. Thanks so much, Brady!
Great experience with Campus auto. They were recommended by another parent from VT. My sons car was not starting and needed a new battery. More important they showed me the condition of his tires and the terrible shape my son had let them get to.
Being in Richmond and not knowing anyone up there I trusted the recommendation from another parent, I am so glad I did. I'm convinced my son would have had a blowout with two of these tires that were showing the steel belts SMH. They were very reasonably priced, Quick to get it repaired and most importantly SAFE!!
Website
