Wowza! They were great! Hubby, who had traveled to Lynchburg for business, discovered a flat tire as he was walking to the car to drive to his office. He called me to take care of getting it towed while he called a taxi to get to the office. I called Michell's and instantly knew I was in good hands. They instantly texted me an invoice and link to pay online and within minutes of me making payment the tow truck was already in route. Super convenient since I was back home in Pennsylvania. We received excellent, speedy service and excellent communication from the office as well as from the tow truck driver. Thank you for making a lousy morning much easier.
A young man with a short beard came and helped us with a flat. He was there quickly, got the job done quickly and was very communicative. He even texted to remind us to drive slow with the donut since he forgot to tell us before he left, which we thought was very considerate. We really appreciated his help!
I had to have my car towed today to Apple Ford again. The driver was very courteous and helpful. He was very concerned about my issues. I hope not to need them again but I have actually saved the name and phone number to my contact list -I can go direct to them
Instead of a third party which I feel overcharged me.
I was honored by having JB to help assist me with towing my vehicle. I ended up with a flat tire, and I thought I would be waiting forever. But WOWWWWWW JB showed up literally less than 10 mins once he was assigned to me.
I've had many tows done before, but this is the only one I left a review on.
JB is a awesome person, Mitchell towing I know is glad they have someone like him on they team.
He was Quick, fun to talk to, while I felt down about my situation and he made my day.
You dont find people like JB often but im glad I did.
YOU ROCK JB
Unfortunately, Mitchell towing has had to tow me twice in the last month, but fortunately for me they've done their best to make a bad day better. The lady who answers the phone has been professional, patient and helpful, and both the guys that towed my vehicles were helpful and respectful. Thanks!
Car cut out on me flashing lights everywhere on the dashboard. Managed to pull over off the road. Googled local towing service and Mitchell's came up with good reviews so I called them. They got down to business to help me get on my way quickly. Took my information and had someone out to me and maybe 10-15 minutes. Bob was very professional. Very easy going. And hooked up my car and towed it in short time. He is personally affable and experienced in his position. We made it back home with no incidents and he managed to park my car in my very narrow driveway with ease. The price was very reasonable for the distance covered and in the future if I'm ever in need again I would not hesitate to call them. Five out of five for Price, customer service and overall experience.
This company is more than a tow and recovery company. They really do care about you and making sure all of your needs are met. If it’s a tow or some friendly advice they are the ones to call. Awesome people
They did an awesome job! Their response time was excellent! I requested a tow but Driver recommended attempting to jump with his jump box and it started right up. I had already left but he waited there for me to return while my vehicle was running. He was very friendly and professional! Well done!
Joe did an amazing job! He came immediately and got my car towed for me. He’s done it twice for me in a matter of 2 weeks. Great guy, quick and efficient as always! Always go with Mitchell’s Towing.
My car’s whole wheel and fixture detached the night before Labor Day. Despite the night and holiday, the operator was at my location within 20 minutes of my request. The situation was tricky, but with some cautious brainstorming and the grace of God, he got my car safely onto and off of the truck. He seemed to genuinely care about not causing further damage (something I’m not familiar with from tow operators up north) and was very careful and patient. I really appreciate the positive experience in a stressful situation.
My tire was about to blowout, so my insurance company sent Mitchell's out to tow my car to the shop. The insurance gave an ETA of 1 hour. Mitchell's arrived in 15 minutes & even dropped off my daughter and I at our house before taking my car to the shop! SUPER IMPRESSED with the timely, professional, & compassionate service they provided! Thank you!
Joe arrived promptly and helped me with my dead battery! A few minutes later I was good to go. Great customer service and he even gave me some advice on my bent rim. Thank you again Joe!
They sent Justin to help us with the tow to our mechanic. He was there pretty quickly.
We got back to the shop and he made sure we got back to the house safely.
We really appreciate him.
Very good service.
Randy Nevels
Needed a tow in the middle of the night. Used the Lynchburg Virginia location. I was mostly half asleep. And my car quit. Answered the phone promptly with a familiar accent and politeness. Now I've never gotten a tow in my entire life. Was costly, but service prompt given my location and time. Jason Hess was lovely and friendly and shared his candy with me and fun stories. I am pleased with all aspects of this service experience. He even took extra care putting my car in my driveway and was mindful of my neighbors yard. I felt safe and he was a careful driver. I definitely recommend this service. :) And he didn't mind my grumpy puppy. :)
My driver (Mark) was prompt, courteous and quick with the hookup. Even though I wanted a flatbed for the tow, he did offer to go back and get one but he also reassured me he take care of my baby . It did start to rain really hard but as I stated previously, the hookup was fast and he secured my car, made it to the destination, offloaded and bidded me farewell. Thanks for helping to lift a bit of my stress. Very awesome job!!!
Mark provided excellent and professional service. He arrived in a timely manner and got my car started. His efficient service allowed me to start my day without delay. I will definitely use Mitchell’s Towing service again.
I had a great experience today. Mark was easy to work with. He called me before arriving and was very careful to respect my neighbors lawn. He had my vehicle loaded and was ready to go super quickly. He was so polite and efficient. I hope to never need a tow again but if I do, I know who to call. Thanks again, Mark!
The attendant (Mark) communicated well and was great to work with. He asked if we could try something I had already tried and didn't demand which was nice. In the end he saved me a tow trip as the vehicle started which allowed me to find out if it was the battery.
Great service all around.
Mark from Mitchell's towing polite and on time. When he arrived he called and was nice on the phone not short toned. He was quick and efficient getting my car on the tow bed. It was delivered to the shop in a timely manner. It was a pleasure working with him.
Mark was great. My wife’s van broke down on a road trip while we were passing through Lynchburg. He was there within 45 minutes and stayed with her until I got there. (She would have been alone in a parking lot with 2 small kids). He also recommended an excellent local mechanic who fixed then van in 24 hours. Great service!
Mark from Mitchell’s Towing was wonderful. Called to inform me he was 10 minutes out from my residence. Did not need anything further from me. Arrived and took the car within 10 minutes. Seamless and easy process with him. Thank you, Mark!
Mark was great. He gave me plenty of time to get back to my vehicle before he arrived, and his work is quick and efficient. Love it when people make me feel like helping me isn’t an inconvenience. Thank you so much Mark.
It was such a pleasure to meet Mark and have him help tow our family car. He’s a great guy, easy to take to, and has a servant heart. Thank you, Marc and Mitchell‘s towing!
Highly recommended! Mark arrived quickly even though it was the weekend, he and his team were flexible and went above and beyond to help troubleshoot and identify the best solution for our challenging situation. Mitchell's lived up to their great reputation.
While trying to avoid a collision during a turn, I had a tire sliced by a city sewer drain. It was along side a curb. Our insurance covers towing for roadside assistance. Mark from Mitchell’s Towing was fast to the scene, and even faster to load up! Highly recommend Mitchell’s Towing!
I cannot say enough of what positive experience this was for. In a moment of despair I was greeted swiftly with a kind and courteous driver, Mark.
He was professional and went straight to work.
He then towed my vehicle to my place of reference for repair.
I highly recommend this company.
Jan 30, 2025
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