Taking my pontoon to storage for the winter, when the wheel fell off tried several other companies with no luck , called Navarre’s they answered and actually cared was at my location within the hour and ,did what no one else could this company was amazing. They actually care about helping people 1st and it definitely shows . I would 100 percent recommend them to anyone that needs any assistance.
I brought my vehicle in for a simple issue. While the technical work was completed successfully, and the car now operates correctly, I was extremely disappointed and frankly offended by the unprofessional and condescending tone used in the Labor/Notes section of my invoice.
The technician chose to include a completely unnecessary comment questioning my situation, writing: "TECH FOUND - FOB WOULD NOT OPERATE VEHICLE... (OR IS A TOYOTA FOB)?... RECOMMEND REPLACING THE KEY FOB WITH THE PROPER MAZDA ONE TO BEGIN WITH."
As a paying customer, I expect a professional summary of the technical service performed, not unsolicited, snide remarks about my personal property. It is completely inappropriate for this kind of commentary to be included in an official service document.
This lack of professionalism completely overshadowed the repair work itself and reflects poorly on your company’s customer service standards. I chose your shop for expertise, not for judgmental notes from the service team. I have been a loyal customer since moving to Louisa and have spent over $600 with your shop this year, which makes this entire experience even more disappointing. As a result, I will no longer be using your services and will certainly be looking for a different, more respectful provider for any future needs.
Took my car there on 9/11/25 because the check engine light came on and the car would act funny when turning off. The company sent me one text with an estimate for repairs, never contacted me after to let me know it was done or anything, argued with me even though I proved to Tim he never contacted me expect the day it was initially dropped off. Picked my car up after pay $1,000 to them and my check engine light was still on. Between Navarres and tires unlimited I’m am learning Virginia is the worst place for mechanics
I can’t recommend this place enough. I came here because I was recommended by many others and both times I’ve had service provided has been excellent. They don’t try to scam you and try to sell you things you don’t need and just do good quality work for reasonable prices if their service staff is lovely.
I had my truck towed to the shop for truck run rough. The first week I was told they were looking at the truck. The second week they finally said it needed a sensor they put that in.Then after that it needed plugs put that in truck .Then after I told lifters are broken and truck and it’s smoking and engine making bad noise.Now like I said the truck was not making engine noise or smoking when I had it towed there.I should just had the truck towed to a dealership
Fast, Friendly, and Fair!
Took my Chevy Silverado in on June 27 for new tires, and Navarre’s Auto Service made the whole process quick and easy. The staff was super friendly, the prices were great, and setting up the appointment was a breeze. They had me in and out in no time, and everything was handled professionally. Highly recommend if you're looking for honest service and solid value!
Standing on the side of the road as the Sun goes down, looking at the front wheel of your truck as it hangs by the brake line is a nightmare come true. Luckily, I called Navarre's Auto Service and talked with the owner, David, via the after-hours emergency towing number. David was on site shortly after and winched the truck onto the wrecker and hooked up the loaded trailer I was hauling then dropped me off with my trailer at the farm before heading on to his shop. All I can say is, "What a RELIEF!"
The truck is 25 years old so it's now an antique but is the workhorse for our farm and we can't do much without it for very long. Getting parts for something this old can be a challenge. Tommy wrote up the estimate but they hadn't located a suitable, used replacement part in an attempt to save me some money (it would be rare to find an original still on the shelf for something this old anyway) We decided to go with an 'after-market part' and it was delivered two days later. I stopped by about a week after that and managed to drop my new gloves somewhere in town that day. I called to see if I lost them there. Stephanie had them and mentioned someone found them in the parking lot. My wife threatened to sew them to my shirt if I wasn't more careful!
I contacted service just to check on progress and Tommy gave me an update. Kris had installed all the new parts, greased the new bearings, adjusted all the new steering links, and was performing a total wheel alignment, and I could pick up the truck in a day or two. I was a very happy camper at this point.
Finally, the day came and I picked up the truck. After paying the bill I took the key and jumped in and started the truck. As I pulled out of the parking lot I got about 100 feet down the road when I realized the truck drove like it did years ago. The steering was tight, the steering wheel was not in it's usual 1 o'clock position while driving forward, and when I stepped on the pedal, the brakes were responsive. Our antique is like a new truck!
I wholeheartedly give Navarre's a 5-star rating. Why? It started with David dropping what he was doing after hours to assist us during a crisis. Got me and our loaded trailer home before carting our baby to the shop. Tommy wrote up a complete estimate with an emphasis on cost savings but also on eliminating any potential problems in the future. I hope to keep this truck now that it's broken in so replacing other parts that were potentially damaged made a lot of sense and well worth the added cost as I experienced the minute I got behind the wheel!
Thank you to the entire team!
What a Wonderful Experience! We were buying a 1986 Toyota Winnebago. We asked the owners to get it inspected for information purposes. The owner took it to Navarre's because it was the most convenient auto repair service to his home. After the inspection, I read the reviews, and I called to get a quote for the repairs sighted in the inspection report and a tune up. Tommy was AWESOME, got me a quote quickly and schedule us for the next available appointment. The price upon completion was actually LESS than the quote. We picked up her up and she ran top notch. Tommy even called to check on how we made out traveling home with her😊
OUTSTANDING SERVICE START TO FINISH!!!!!
Save yourself a lot of money and go to haymakers. $455 to change 8 spark plugs, $300 in labor for ball joint that takes hour max. They're charging for hours that they don't put in. If you question Dave about the prices goes off cursing you. My family used him for years and it's totally different shop now. You'll get good honest work for affordable prices at haymakers. Drove from jersey just to get ripped off. Got back home and nothing but more issues than when I dropped it off.
Went in to make an appointment for a virginia state inspection. During both visits everyone was very sweet and professional. My vehicle was taken right in and was quickly finished and I was on my way in no time.
Replaced the alternator and serpentine belt on my 2001 Toyota Sequoia when my wife and I broke down on the way back from vacation, two hours away from home. After towing it to them very late at night and talking with them early in the morning, they were extremely accommodating, helpful, communicative and efficient. They were able to fix it all that same day, finishing it around 230, and all at a fair price. I was so appreciative that they understood my situation and could fix it all so quickly. Although it could’ve been worse, your car breaking down two hours from home can be a nightmare situation, and any mechanic could’ve completely taken advantage of me. But Navarre’s service was exceptional, and exactly what I needed. Even without seeing them until I picked my car back up, their communication over the phone left me at ease, and feeling that my car was in good hands. Special thank you to Tommy for getting all of this done for me so exceptionally.
I'll probably misspell the name but I have to thank Stephanie in particular for dealing with the Fleet company I go through to have my vehicle serviced. She really goes above and beyond by handling the transactions with them so that all I ever need to do is drop off and pick up. That said, everyone at Navarre's has been spectacular when it comes to service and fitting me into their schedule when I have emergency needs. I spend a lot of time on the road and feel like they've been my backup for 5+ years now. Thanks!!
This is the only shop I've encountered that hasn't tried to take advantage of me. So this morning when my car wouldn't start I knew I could trust Navarre's.
David the owner took great care of me and went well above and beyond what he should have to help me.
I will absolutely be a customer for life and will never forget how he went out of his way to take care of me today.
I can't thank him enough.
Kenny installed some lights on my ‘23 4Runner & he did an amazing job! Dave, Kenny & the entire staff is very knowledgeable & welcoming! I was able to pick up my truck in a timely manner & the price was fair & honest. I highly recommend Navarre’s to anyone in need of auto repairs! They are the best around!!
Top Notch top tier folks here. They squeezed me in today a Friday on a pinch for a state inspection and oil change. From the time I called until pickup I was given excellent service. These folks are exceptional and provide prompt, efficient, and timely service. From now on we will have all of our auto care taken care of here.
Stephanie was quick and efficient in scheduling an appointment for my 2005 pick up truck's inspection. I have never been able to schedule an appointment for inspection. I came on time. The staff was quick to get the truck inspected. I am happy to say my truck passed. I will return in the future. One of my best friends had recommended this Louisa Auto Service. I love being able to make appointments with this friendly organized Service!
110% always leave happy with Navarre’s wonderful customer service, multiple updates on vehicles progress and never once have I left feeling ripped off or not welcomed only lived here for about a year and will continue to be a loyal customer and will recommend them to anyone I come in contact with! No job to big or to small they treat everyone vehicle issues the same way! Also they do everything they can to get you scheduled for a time that works best for there customers and there techs are highly skilled and never cut corners! Thank you!
A long time friend and customer, you’d expect the owner to treat me better than most. Nope.
He treats everyone the same. He’s honest, and has a good crew. They are busy, so unless it’s a dire emergency, you need to plan ahead. Get an appointment scheduled quickly.
I will forever be using Navarre’s for as long as I live in Louisa! Absolutely wonderful experience. My car was at tires unlimited right down the road for a week and a half for replacing the rear wheel bearings and hubs, REAR brakes and rotors, new tires, and an all wheel alignment. In a week and a half, all they did was my FRONT brakes and rotors, and tires. They stated they couldn’t go further with my car because the lateral link bolts were seized and that I needed bolts and bushings. Even after providing them with the parts, it was not getting done. I gave up with that shop and brought it to Navarre’s. They explained that it would be worked on on Monday of the following week, which was totally understandable being that we did not have an appointment. They had a cancellation the Friday before and took my car on the lift and got to work! We received multiple calls explaining the progress they have made as well as checking over the “work” that tires unlimited did. My car was done in 1 day! Communication is a major strong point for this shop and I will forever be grateful for the work they provided me with. We also received a call today and was told my bolts were in fact not seized and with a little bit of lithium grease, they came off and the bushings were perfectly fine. They even had a part break while taking everything off and did not charge me for replacing it! Navarre’s is the way to go if you are looking for a reliable shop with amazing communication with their valued customers. Thank y’all so so much for everything! I have gained a lot of trust with Navarre’s and feel that my car was worked on right and is safe to drive now!
I personally use this shop and they are a great team, good value/price/ quality of work and easy to work with. My place of business also runs our agency cars through Navarre’s and the same approach to customer service is experienced. If you’re looking for a local/hometown car shop with competent and friendly workers this is your place. On the rare occasion when there is confusion or the one time (in 6 years) a mistake was made they moved quickly to make things right and worked hard to ensure their reputation and quality of service was maintained. Fully recommend and trust my cats to their care.
My son broke down and needed a tow and I had no idea who to call as we have never had to rely on a towing service before. I was leary and hesitant. But I was put to ease the minute my call was answered. Scott was very helpful and understanding and took care of the vehicle like it was his own.
We have since had to use them again for towing service a second time and again he was very kind and considerate.
I have also used navarre's for car inspections and I will continue to go back each year because of the excellent customer service I receive every single time.
Thank you for having great customer service, a friendly smile from everyone I have worked with there, and putting me at ease throughout the stressful process of having to be towed!
I am so thankful for Navarre's!! This past week I hit a deer on Rt 22 driving my beloved classic car, which was in pristine condition before the accident. The nice gentleman who stopped to help me recommended I call Navarre's, as he knew knew they would take excellent care of my car. Within 30 minutes of my call to Navarre's, Dave was at the scene putting my car on the rollback with the utmost care. He was aware of the condition and value of the car, and he respected it despite the job he had to get done. As a person with high standards for service, I can not recommend Navarre's enough for towing!! I give them 5-stars with no hesitation!!
Recently brought in my 99 Jeep Grand Cherokee 4.7L V8 that had multiple issues. I had previously failed inspection and was having power issues. I dropped my vehicle off at 8am and my vehicle was promptly taken in for service. The team at Navarre's Auto took care of all my issues and helped me save on hourly labor costs. They also recognized my military service which also helped on the overall costs. In these tough times that savings went a long way and they got my truck running like new the first time in! They did great work the same day on multiple issues. I would highly recommend Navarre's Auto to anyone needing repairs! Awesome service!
I called yesterday to schedule for an oil change and state inspection. They were able to see me today. I dropped my car off and everyone was super nice! They were great about communication when it came to the extra repairs needed to past inspection and got everything done faster than I expected!! I'll definitely be returning for future repairs and service. Thanks!!!
Fast, friendly service. I had a very positive experience on my first trip and am happy to say that everything has ended up great. There was a communication issue which they have resolved and have worked to set things right. I have a old van and it had a variety of issues. I expected that it would be a huge hassle to get everything done. They worked with me and since it is my only vehicle, repair work had to be done in the morning only. Everyone was pleasant and understanding. Also it cost less than anticipated so that was Great!😀
I heard about Dave's excellent service, so I took my CRV to him to fix one of the brakes. He fixed it quickly, so I had him fix a few more things while he had it. GREAT PRICE, GREAT SERVICE! He and his staff were very nice. He even showed us what what he fixed, spending time to explain everything in person. He is a good guy. From now on we will take our cars to him! I highly recommend his auto service!
