Need a tow truck near you in Sterling, VA, Loudoun County, or nearby areas? Road Runner Towing is your dependable 24/7 partner for fast, professional towing and roadside assistance throughout Northern Virginia. From car, SUV, and RV towing to medium-duty box trucks and heavy-duty tractor-trailers, we deliver reliable service day and night. Our capabilities include flatbed towing, landoll transport, and specialized heavy-duty recovery—like semi decking and undecking, cargo swaps, load shifts, and off-road winching. We also provide emergency roadside services including lockouts, jump starts, tire changes, and fuel delivery. Wherever the job takes us—VA-267, VA-7, US-15, or I-395—we’re ready to respond. Road Runner is the trusted name!
Hours not specified
What clients say about Road Runner Heavy Duty Towing & Semi Truck Towing in Sterling (VA)
This Tow truck driver confronted a young man who was able to recover this car in the river at Algonkian Park. He threatened the kid for supposedly taking money out of his pocket be ause he removed car from the river before he and his tow truck arrived . The Fire department asked if anyone could get the car out before it floated away, and the young kid was able to. The company is Road Runner. Please avoid this company if you need service !!
**Zero-Star Review for [Road runner] – Scammers with Terrible Service!**
DO NOT USE THIS TOW COMPANY! They are complete scammers who take advantage of people in vulnerable situations. Not only are their fees outrageously high (way more than any other tow service in the area), but they also hide extra charges until the last second.
The owner is one of the rudest, most unprofessional people I’ve ever dealt with. When I questioned the ridiculous price, he became aggressive and refused to explain the costs. It’s clear they’re just looking to rip people off instead of providing honest service.
Save yourself the stress and money—avoid this company at all costs! There are plenty of other tow services that won’t scam you or treat you like garbage. **Zero stars if I could!**
Road Runner truck with license plates RRWS238 came in on Sunday at our tire shop in Rockville . Driver started yelling at our customers and employees and after that tried to start a fight and threaten employees that he will come back and hurt them all. Run our parking sign with his truck and left.Police report was filed and Road Runner towing was called. Let’s see if they do something about it.
Impounded my car while the parking pass was in it. It was either hanging and they put it on the floor, or it fell and should have been visible if they cared at all. They just want to extort people out of money and charged me $300 for all of this. All while I had to go 25 minutes away from my home, and wait for 45 minutes for them to let me have my car that they towed from my house.
Companies like this are a net negative on society and the world would be a better place without them
I had an incredible experience with Road Runner Tow Company! Michael arrived incredibly fast—faster than I ever expected—and within just a few minutes, he had my car back on the road. He was kind, professional, and clearly knows his stuff. His efficiency and calm attitude made a stressful situation so much easier. I truly appreciated his help and would absolutely recommend this company (and Michael in particular!) to anyone in need of roadside assistance.
Unethical scammers is the best way to describe this company. They stole $650 from me for towing my car because the dmv didn’t send a new sticker for my license plate, even though I showed Road Runner proof of current registration. I was told by the person who met me at the tow lot that I would get the money back. Nope, never happened.
UPDATE: Response to the response below regarding Road Runner Heavy Duty Towing's predatory towing of vehicles from HOA communities. ALSO: after my car was stored there I realized days later one of my windshield wipers didn’t work. The mechanic said there was a piece missing that doesn’t just come off unless someone takes it off. They refuse to share the camera footage they supposedly have in their lot and can give NO justification for rummaging through my car days after it was picked up. That is just wrong and unethical!
The unprofessionalism of this business is disappointing. My car was towed from a friends neighborhood while I was out of the country due to not having an updated sticker because the DMV didn't send me one with my registration. The police verified and confirmed that my registration and tags were up to date with them. However, the lady on the phone told me and insisted that you plate registration and car tags are separate. This is not accurate and the police confirmed that. I was charged $660 to get my car out when my registration was in fact up to date. Also, while I was out of the country, days after it was towed, I got a notification that someone was in my car. There is absolutely no reason that they should be in my car days after it was towed. I will be checking for stolen property and will file accordingly. Also, the driver who met me at the lot, Henry, was nice but appeared to be under the influence and gave very delayed responses to questions. He even mentioned that maybe the "hoa from where it was towed from would reimburse me." I called and spoke with management today and was told that the fee is what it is regardless of if my registration was current or not (and it is). I was also told that he was "hanging up now" because I was threatening a lawsuit by saying I would file a complaint appropriately. This was the terrible customer service by a clearly desperate and money hungry corporation. I have documentation and proof of everything I have stated. If I ever need towing service due to a breakdown or anything else, I would NEVER use or recommend this company due to this bad experience. I am in contact with the HOA suggesting this contract be terminated due to the poor customer service and lack of understanding. It's not fair to the homeowners in the community that this company with zero morals or empathy is servicing them.
***In response to the response of the business. I will not remove the review. $660 for my registration that was NOT expired is unreasonable. What I stated is factual. You did not acknowledge my car was broken into at your lot unlawfully and without reason. You stated that the sheriff's office explained to me why when in actuality, they explained to your employee that my registration was NOT expired. You do not know that your driver was not under the influence as you yourself had no interactions with him during that time. I am one of MANY with very similar complaints against your company. It’s unbelievable that your workers drive around at night time looking at stickers that you do not verify with the police to make a profit from it. This is predatory towing. You should not be allowed to have your drivers running around at nighttime in a neighborhood unless you were called because someone reports something. The only person who benefits from this is you. Meanwhile, it takes money from the people who live in the community and people who visit them.
This review is truly merited and will not be taken down until the situation is remedied and appropriate actions are taken. Again, as confirmed by law enforcement, neither my registration nor my license plate were expired.
I normally don’t leave reviews, but my experience with Road Runner was so frustrating that I feel obligated to warn others. This company tows innocent cars from our neighborhood where there’s barely any parking available due to ongoing construction. People are doing their best to follow the rules, but Road Runner shows up and tows vehicles anyway, with no consideration for the situation.
Their customer service is just as bad, nearly impossible to reach anyone on the phone, and when you finally do, the staff is rude and unhelpful. I was told my car would be ready in two hours, but I ended up waiting nearly six with no updates and no one answering the phone. When I got there, the process was slow, disorganized, and they added random fees without clearly explaining anything.
Also the good reviews are all paid no one really is satisfied here, stray away!
So, I wanted to share a great experience I had with Roadrunner. I've worked with them a few times through my old job, and they're seriously awesome for towing and repossessions. But I recently had another interaction, this time with Michael, and wow – he was incredible! He explained everything so clearly. Roadrunner really goes above and beyond to make sure you're happy, which is rare these days. If you ever need their services, don't hesitate – you won't be disappointed! Michael deserves a special shout-out for his amazing customer service!
After a snowstorm in the DMV area, I found myself in a dire situation when my GPS led me down a steep, one-way private drive. Despite my cautious driving, I slid 100 feet in my AWD SUV and got stuck with the back tires off the road. AAA and two other towing companies refused to help, but after 2.5 hours, Road Runner Wrecker arrived. Shawn, the driver, confidently explained the recovery process and took extra care to ensure the safety of both the vehicle and himself. Using a winch, he slowly pulled me up the hill, expertly predicting every movement of the car. At one point, when the car began sliding backward toward a dangerous drop, Shawn reacted instantly, locking the winch and preventing a serious crash. After switching to stronger equipment, he successfully recovered the car without any damage. Though it was expensive, the professionalism and expertise of Road Runner, especially Shawn, made it worth every penny. My car was in perfect condition the next day, and I felt reassured that these are not your average tow truck divers—they're true professionals and operators.
Shawn from Road Runner helped me out of a ditch during a snow storm and I can’t thank him enough. True professional and a great person, I’m thankful for the help and to have met him.
I was stuck in the snow and was told my ETA would be 30-1 hour. They did arrive but I was stranded for at the intersection of a busy road.
Henry did a great job of getting my car unstuck and handled my car with care.
DARNELL KIRBY!!! Amazing! nothing! but amazing. This was my first time jumping my Tesla. He helped me so much, I would absolutely request him again. and had great communication I seriously owe him so much. He got to me quickly and had great overall service.
I understand towing isn't an easy job but this company is extremely unprofessional and not customer-oriented. First, they wrongfully towed my vehicle, yes, annoying but not entirely their fault. Then as we are figuring out the problem and having someone come out to release my car, they take over an hour to get here. I'm reassured that they'll be here in 10 minutes or less when I called again but they have no certain time as the drivers gps system isn't working. Multiple calls and each one I'm getting put on hold for even longer than the last. I've been waiting, their hours say they're open but no one's inside their building. I don't know if that's a new change or something but it's inconvenient to have hours and not stick to them. I know I'm not the only person they could he dealing with but if you make promises to customers, please stick to them. Overall, the experience here wasn't the best and I hope they can improve the communication between themselves and the customers.
Absolutely reckless drivers. Has been seen cutting off several drivers on I 75 weaving in and out of traffic while in tow. Four different wreckers zigzagging through traffic cutting people off. Absolutely horrible professional drivers.
Not a review I wanted to leave, but I got myself in a pinch and these guys made light work of it! Top notch equipment, experienced operator that shows up when he says he was he will. Couldn't ask for a better experience other than not needing the wrecker on the first place.
Very pleased with the service Roadrunner provided after I had a flat tire stranding me at night off Rt 28. No spare in my 2019 Honda (who knew?) and it took calls to 6 companies before I got ahold of Roadrunner. They were able to get a truck out in under 45 minutes and got me, my car and my puppy safely home. Bravo, Roadrunner!
Michael was the best. He arrived on time ina remote part of West Virginia , skillfully loaded my Tesla on the flatbed and dropped off my car at Costco. His skills and personality were both top notch. Many Thanks to Michael and Road Runner. They saved the day!
My car was towed while parked in an area where I am a homeowner. It was impounded in a salvage lot somewhere in a remote industrial park. GPS and website directed me here to get my car. There is no office here… I called the number on the website for some guidance on how to get my car back and I was told “you need to give 1hrs notice when you want your car back”. This is not called out on the website anywhere nor is it noted anywhere that there is no office at the location. I waited for nearly 2 hours before I got my car back. If you get towed by these guys expect to block out about 4 hours of your day, expect to be poorly communicated with and phantom rules and charges to pop up and a lot of your time wasted or hope you are towed by a real tow truck company. I was rightfully towed and impounded here and was times before but never before have I felt more disrespectful in the retrieval process. This is just an avenue for RoadRunner towing to gouge you and waste your time. Please update your website and update all rules for getting your car and be more responsive in giving cars back.
Years later… got towed out of my driveway. Website is still not updated. Location for pick of towed cars is still not updated. Process for recovering cars is not updated. Responsiveness is still absolutely abhorrent. I think the “owner” responded to this a few years ago and promised updates to help people navigate the maze of getting the car back.
Several other cars on my block were parked the same way that I was parked and they were not towed. Why am I being targeted? Why weren’t others towed?
Starter to my vehicle decided to go out and I needed towing service asap. I came across road runner and Jay was very helpful, informative, and over communicated throughout the pick up and drop off. Will definitely contact again if needed. Thank you guys for your amazing service!
Good company. Fair people. My insurance company basically left me swinging and road runner gave me some options and I was able to minimize my cost. Tow truck companies are sometimes hard to deal with. Road Runner is very professional.
Shawn and Michael were above and beyond the expectation of an ultimate tow experience! Once they arrived, it took them no time to
efficiently and effectively get me and my car to our proper destination. I would recommend them a million times over. Very cool also, felt like i met them before.
This place rocks! Very professional and kind. They were able to send someone out shortly after calling. Mark came out and fixed my tire. He was awesome! Thank you so much.
Roadrunner is an excellent emergency roadside service! Bryan M went far and beyond to assist me in a time of need last night with a Blow Out many miles from home. With their affordable prices I was able to get home with a tow from Bryan M! My insurance covers 20 miles and I had to pay for the other 10. I am very happy with the service provided. So I thought I'd give this gentleman and honest review and he is amazing and I appreciate all the work you all do at Road Runner Heavy Duty! Kudos to you all! Keep up the good work!!
Service was excellent. Dispatcher verified pickup address and time frame. Said driver would text an arrival estimate. Drivers arrival estimate was spot on. When he arrived he was quick and efficient in loading in the car and very pleasant. Couldn’t ask for a better experience. Highly recommend.
Driver was able to call to get directions considering my house is kind of hidden. Very polite and confirmed the damage to my vehicle as well as where it was being towed to. Fast and easy service, also made sure I had everything I needed out of the car before putting it on the flat bed. Great customer service, super nice!
I wanted to complete my previously interrupted review. Chuck, the operator who assisted me, was the absolute best! He was super friendly and professional. He went out of his way to perform a couple of things that he did not have to do. He handled my car with extreme care and gentleness. Additionally, he and his truck were very clean. The young lady who handled the dispatch showed genuine concern in my getting the service as quickly as possible. I would HIGHLY recommend this company.
Shawn towed our 24-foot “Tiny House” today and made it look like he could do this in his sleep. He was professional, precise, careful, and extremely respectful of our project and our preferences. We were also very impressed by his staying up late on his own time to personally figure out and wire up the 7-pin RV-style connector we needed on his truck, which allowed the truck to connect to the trailer’s brakes. Thank you for making our first move that much less stressful!
Dec 08, 2018
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