When I arrived, 10 minutes early, I was greeted promptly and turned over the keys. Within a few minutes my car was moved to the shop and work started. The Virginia safety inspection and oil change done while I waited. Nice folks to go to.
These guys are great. I dropped my car off late they were very understanding. The work was still performed in a timely fashion and it was done right I have no complaints. They were very professional and friendly 10 out of 10 I definitely recommend.
My recent experience was just like the many I’ve had in the past. Timely honest and professional. The work is top notch and having a son in the industry who has moved too far away to help me with repairs. The pricing and diagnostics are always spot on, when I share them with my son. Stephen’s Automotive are a rare breed HONEST and TRUST WORTHY ….Fire Captain retired… T. J. 🚒👍🏾
Highly recommend. I was traveling through from out-of-state and had a breakdown. They were very helpful and were able to get me back on my way quickly. Excellent service and friendly staff.
If you are looking for a trustworthy mechanic in the West End/Short Pump area I would encourage giving Stephen's Automotive an opportunity to service your vehicle.
I cave in for an oil change and to fix a break light. Top notch service, was done very quickly, car runs better every time I pick it up from here. I will be returning for any work on my car I need. 10/10 would recommend
The people at Stephens Automotive are friendly, and they are great to work with. They can fix anything. I have always been pleased with their work. Plus, they get the work done quickly and thoroughly. I trust Stephens with my vehicles. I think their prices are competitive with other shops too. I highly recommend Stephens Automotive. I will call on them whenever I need help with my vehicles and even my horse trailer.
Recently had to replace 2 tires due to pot hole damage. Stephen's inspected the 2 remaining tires and determined that all four tires needed replacement on my 4-wheel drive vehicle. Stephen's ordered a set of tires and completed an alignment service, all at a fair price. I recommend Stephen's Automotive without reservation.
My mechanic for the last 15 years retired and I used google to find a new one. The reviews led me here. I was beyond pleased! The work was prompt and the staff courteous. The staff suggested some upkeep maintenance but did not hard sell me on it. Really positive experience.
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Absolutely thrilled with the service at Stephen's! They were fast, professional, and fixed my car perfectly. The staff was friendly and explained everything clearly. Prices were fair, and I felt valued as a customer. Highly recommend to anyone needing reliable auto repair!
Stephen's Automotive is amazing to work with! They have been great to work with and are able to service our fleet of vehicle's ranging from vans to large bucket trucks. We not only use them for our fleet of company vehicle's but also our personal vehicle's. Adam is always helpful and great to work with along with the rest of the team there!
This place was amazing. Super friendly, fast and efficient. Walked in with a flat tire needing repair and they took me in and had me out within an hour. Decent price and great service.
Great service and excellent communication of the required work needed to be done for proper alignment of the vehicle. Will continue to do business with this company.
Great service guys kept me up to date on what was going on with my car and I feel like they went out of their way to help me and get my car back to me in the best condition possible
I can’t say enough good things about the gentlemen at Stephen’s Automotive! I’ve been using them for years and never had a problem. They do their best to help no matter the situation. I would highly recommend them to anyone looking for service professionals for their vehicles.
After an emergency on the interstate the guys got us in quick, took care of our issue and didn’t try to overcharge us. Would recommend them to anyone due to their integrity and customer service.
If you are looking for a honest, professional, and top notch service then look no further. Stephen’s Auto will fulfill all your mechanical needs. They have been servicing my vehicles for years and have always done an outstanding job!
After running over a tire chock , I was towed to Stephen’s. They took care of the damage incredibly quickly and for a reasonable price. I’m grateful they helped get me back on my way. They were friendly, honest and efficient.
I’ve been hopping around shops for about 2 years since I moved back to Richmond. Was very frustrated by the lack of simple communication and inability to establish a good/trustworthy relationship with a shop in the area. Was recommended by a family member to try Stephen’s Automotive and I am very glad I found them. They were extremely knowledgeable, communicative, open and honest with their services from start to finish. Needless to say, I would highly recommend and will be returning!
This was a phenomenal experience! They quoted me less than everyone else, they were personable and friendly all through out, they had it completed in 1 day, and my car runs incredibly smooth now.
I came in for 2 new tires and an oil change. I slacked pretty hard on those, so they were long long over due.
I got in my car once it was done, and every thing operates smoother. I can’t be sure but they might have even vacuumed my carpets? All the fluids were topped off, I know I keep saying it, but I can’t iterate enough how smooth everything felt. My driver side window had stopped working for me a few days prior, I didn’t fully investigate to see why - it could’ve been a button somewhere - clearly I don’t pay close attention to what is going on with my car, the point is I didn’t even mention that to them. All I know is the drivers side window works now.
These guys are awesome, and they got a new customer out of me for all my future car needs. Great service, QUALITY work, and fantastic prices. I can’t even think of a way to highlight what set them apart more than that.
I been going to Stephen’s Automotive for 7 years and any time I had a issue with my car, they always tell me to bring her in… I have a cool relationship with the guys there . And most importantly “I trust these guys to fix the problem “ … I highly recommend anyone who need car repair to come see Stephen’s Automotive… They don’t treat you like a customer they treat you like FAMILY!!!
I highly recommend this place. I discovered these guys when I went at the end of the year for an inspection when I couldn't find anyone in town who could fit me in, and while that was amazing enough on its own, they also really impressed me with how they worked with some of their other customers there and the attention and time they took to help everyone. These guys were amazing - great service that was pretty quick and fairly priced, and they were also extremely knowledgeable and were able to help me out a lot with my questions as well.
We needed a fair amount of work done on our SUV and Stephen and his team were awesome. We had our car back in just 48 hours and feel confident for the first time in a long time that the work will hold up, was fairly priced, and we can trust the guys who did it. Will definitely be our go-to shop!
Hi. Just recently, my work truck (2007 E450 super duty ) broke down. I couldn’t figure out the problem so I brought it in to Stephen’s Automotive. I must say, the experience was great! Excellent customer service! They did an excellent job, and in a very timely manner. Great communication with the customer as well. I highly would recommend them to anyone! The technician that worked on my truck is Mr. Teddy. I’m very sure that all the other technicians are good. But I know for sure that Mr. Teddy is a humble person and he is very nice. Besides that, he is an AWESOME technician!! I am happy with my experience. Thanks to all you guys that may had worked on it, but very special thanks to Mr. Teddy. The company is very lucky to have him. Once again, thank you guys very much!. I would give them 10 stars if I had that option.
