To the shock of mechanics everywhere, my thirty year-old motorcycle broke down and left me stranded. Ben came by with a flatbed, and his co-worker came by with a support vehicle. Together they loaded up my bike as easy as could be. Ben was great to chat with on the drive back to my house, and is generally a super guy. The price was fair, too!
I broke down in Petersburg VA and called another tow company first. They weren't able to tow me but referred me to Johnny's.
What happened from that point on was pure professionalism.
They quoted me a reasonable price, showed up within the eta, and towed my tractor & trailer without a hiccup. Ben, the heavy tow truck driver, treated my rig like it was a show piece.
I'd recommend Johnny's all day.
Top Notch company broke down last night waited til this morning to get them out here! They was to me in 20mins and figured out my issue on the truck in 10 mins! He Went got part came back replaced it! Even paying for it was a breeze this is the first company I have had that had the option to pay with my fuel card on my phone after I received my invoice price was very descent! I’m very pleased with the service and how fast a reliable they are to get me back on the road quick!! I will use them again!!
Family owned small trucking company semi went down in Carson, VA and Johnny was quick to have someone out to the truck and found the part and got us going in no time! With everything being so expensive these days ,he didn't break the bank! ( Transport Trailer Express)
I have been in distribution for almost 22 years and have never had a problem with payment as I wanted to pay by check from my business. I had to get cash to pay! they didn't want to leave the truck because they didn't trust me! I have a very good reputation, however a friend recommended this company to me but he was wrong as to take a truck that was stopped in south hill and had to take it to Dinwedde, he asked me for 850 dollars very excessive! I have never paid this amount with lite tire, and Browder on Petersburg excellent service and trust! I think that in addition to being expensive, they don't know how to deal with customers!
My car all of sudden decided to have an underbody panel go loose on my way down south to Florida. Thankfully, Johnny's shop was literally the next exit and I decided to see if they could help.
One of the staff members was generous enough to patch things up for free and it lasted me enough down to Florida.
If things go south on i-95, these guys will be there to help.
Check out my mom's car, vroom vroom 🏎️🏎️
Car left me stranded on 95S on a Sunday. Called several places and these guys were ready to help. I had my car towed all he way home to NC. The driver was Micah. Great guy. We had a long ride back and he was polite, engaging and really put me at ease. I would recommend these guys if you ever need a tow.
Called the guy asking for a road service, asked him how much it would be and he seemed irritated about me asking about pricing and hung up on me. Horrible customer service from his part.
They went above and beyond to try to get my truck fixed when I broke down alongside the road. They ended up towing me to their shop for the weekend and on Monday morning finished the tow to another repair shop. I thank you for your hospitality guys!
Dirty people. Sent someone out with a dead alternator. Caused them to almost wreck with a 9 week old baby in the car on the way to a family thanks giving dinner an hour away. Avoided phone calls. Did not listen when called. Just charged the car’s battery and made them think their trunk latch caused the battery to die. Just dirty dirty people.
Gross Negligence (IMHO) resulted in thousands of dollars damage to my coach when towed. Johnny's. and driver has refused to communicate or settle to date. Rapidly approaching a year unsettled.
Court only remaining option as I understand it, but also understand negligence opens up punitive damages in the courts.
Pulled over off the highway due to an issue with the bottom cover of my car. They fixed it immediately, and were extremely nice and helpful!! Highly recommend!
Ripped off by $500. We had another towing wrecker on the way to pull my driver from the snow. Johnny towing showed up, hooked up the truck without our approval. towing guy aggressively denied to speak with the company manger about pricing. forced my driver into his truck and drove off to his office. tow guy called our company and said to pay a $1,000 or driver will stay at their office all night.
We broke down on I-95 southbound just south of mile marker 43. Our popup camper was smoking at the wheel hub and needed new bearings. We called over 10 places to help us including AAA and Good Sam. No one was able to work on pop-ups or come with any roadside assistance. Finally called the closest Towing & Repair Shop. Johnny's Auto and Truck told us that they would be there in 30 minutes and they were there in 15 minutes. They were very careful with our popup camper and took it to their shop immediately. They quickly diagnosed the problem and immediately went out for parts. We were back on the road in less than 2 hours. It was also much less expensive than we thought it would be. Very impressed with their service.
Piece of metal punctured radiator on 95 south, its Saturday at 2pm. Called and they towed us within 15 mins, and even repaired fast and a very reasonable rate! Great job guys!
AWFUL!
People, be aware that this please is the worst repair shop we have ever experienced. They did not even fix out trailer fully but got full amount. And the person was swearing over the phone. AWFUL!
My friend and I were driving back from South Carolina to MD, when my car broke down near this shop. They towed my car to their shop and figured out what was wrong with my car all in 30 minutes. They weren't able to get the part until the following morning, but drove my friend and I to a nearby hotel where we stayed for the night. They were finished with my car by 9:30 the next morning, and came to pick us up to drive us back to the shop to pay. I paid $265 when all was said and done, which I am told may be a little higher than some bigger operations, but these guys went above and beyond by giving us rides and making us feel comfortable when we were stranded in an unfamiliar place.
Charged $175 to get my car out of a ditch and pop tire back on rim and fill with air. They did not balance tire causing car to shake. Now I have to pay a real mechanic to balance tire.
Burned up a hub on my trailer the day after Christmas and pulled off the road a couple miles from this place. Crawled to their shop at 5 miles per hour. They assessed the damage and went looking for parts. Since it was the day after Christmas they had to go a long ways to get the parts, but they did. I was on one of those kind of loads that if you don't get it there on time you eat the whole load.. a couple of the guys stayed late to make sure that I could deliver by midnight.. finished it in the dark. They even let me use their pickup truck to go get something to eat while we were waiting.
Seem like pretty decent people to me and fairly easy to work with....
Prince George police department called johnnys to impound my car, they towed from crater street to courts street pulled my front bumper out on driver side of my brand new 2016 car. I called to ask what to do or what can be done about the damage, guy told me basically they didn't do it and it wasn't his problem. But kindly took my 285$ earlier that day. if they ever tow you car TAKE BEFORE AND AFTER PICTURES!!! I called back after his rudeness 50x never answered. The nice comments are them DONT GO to this piece of junk place.
My son's car was in a ditch, Prince George police called them. He drove the car 1/2 mile to gas station told my so it would be $450 to tow it my house. My so told him to drop the car there and he would pay for that short tow. Guy took off with his car. Have no idea where it is!!
We broke down on a Sunday night at Davis truck stop. Asked an employee Stephanie where we could go to get our trailer hitch fixed. She was very kind & told us where to go Johnnys truck repair talked to Johnny Sunday night. He got us in 8 am Monday we were back on the road by 12:30 same day. Thanks to everyone that helped us continue our trip. Awesome people.
