Six+ years serviced only at VW dealers. After Stohlman’s warranty engine replacement: unsafe car, junkyard parts, lies, and police trespass.
I was a loyal customer for over six years, and my Tiguan’s maintenance history is clean and traceable: for 6+ years, ALL service—including routine maintenance, tires, and brakes—was done only at Volkswagen dealerships. That means VW dealer systems have extensive records on my vehicle. Those records can confirm two key facts:
• Before Stohlman’s engine replacement, I did NOT have these concerns (loss of turbo power, burning/fuel odor, abnormal fuel economy, etc.). • Before Stohlman had custody of my car, I did NOT have replacements of the front LED headlight assemblies, the exhaust/catalyst system, the steering rack, or the body subframe (as shown by VW dealer service history/repair records).
In May 2025, Stohlman performed a warranty engine replacement. The moment I got the car back, it was immediately unsafe / not right: severe loss of turbo power, burning/fuel odor, abnormal fuel consumption, and other drivability issues that were not present before drop‑off.
I returned within the warranty window with a scheduled appointment. During the road test—before we even returned to the shop—VP Joe told me (captured on my recording): “no more argument, no more service.” Minutes later, instead of diagnosing what he said he would check, the dealership refused service, called police, and had me trespassed.
Then Stohlman pushed a false story about my behavior. They lied to their own staff and lied to police by claiming I was “screaming” / “making a scene.” My contemporaneous recordings do not match that narrative. A dealer can refuse service. What you do NOT have the right to do is defame a customer to justify refusing warranty obligations.
The most serious issue: my vehicle appears to have been stripped of original OEM components and returned with junkyard/salvage parts of unknown origin—without authorization and without disclosure on the repair order, the theft amount over $12,000:
• Front LED headlights: Before the repair, my lights were crisp white/blue LED. After the repair, the front lights turned dim/yellow, with debris inside the housings—and they also damaged my right-side marker light. • Exhaust/catalyst/muffler: the part numbers/markings do not match the VIN-based OEM specifications. • Subframe/steering rack/exhaust area: multiple components show yellow paint markings commonly associated with used/salvage (“junkyard”) parts, despite no prior replacement history.
So I’ll ask the only question that matters: If these parts were never replaced before Stohlman took custody, where did these junkyard parts come from—and where are my original OEM parts?
To be clear: this is theft and lying, and the police trespass looks like it was used to shut me up and block accountability.
Given the missing/mismatched OEM components and the inconsistent statements I encountered, I filed a police report regarding the apparent theft of parts from my vehicle. I hope law enforcement can provide the community a clear answer soon—people deserve to know the truth. And to my neighbors and fellow VW owners: if you’ve experienced similar issues, I’m willing to join forces to build a public, evidence-based platform to share documentation and help uncover what really happened.
To my shock, Volkswagen Corporate refused to investigate or protect my consumer rights. Their stated reason (in writing, via email) is that their dealerships are privately owned and independently operated, so corporate cannot force them to resolve workmanship or operational issues. This is unacceptable. If I had known that VW offers zero oversight or protection when things go wrong at their authorized service centers, I would never have bought a car from this brand. They are effectively abandoning their customers when we need that brand assurance the most.
I went there specifically looking to purchase a new 2025 Tiguan. I had already seen online that they had one available. However, when I arrived, they told me they didn’t have any 2025 models and immediately started pushing me toward a 2026 instead.
When I made it clear that I wanted a 2025, they tried to sell me a “loaner” vehicle — a 2025 Tiguan with 6,000 miles on it. A loaner car with 6k miles is not a new car. That was not what I came in for.
They said they would “work on a great deal” for me. I clearly explained my budget, what I was comfortable paying monthly, and how much I could put down. After I shared my numbers, the salesperson brought the manager over — only for the manager to tell me that the only way to make a 2026 Tiguan affordable at around $650 per month was if I put down $12,000.
Yes — $12,000 down.
I was honestly shocked when he showed me that paper. It felt completely unrealistic and out of touch. I left immediately.
Later, they called me saying they were going to put together a “crazy deal” on a 2026 Tiguan and asked me to come back. I even had my girlfriend take time off work to come with me on Friday. When we arrived, the manager who supposedly had this amazing deal wasn’t even there. The salesperson kept insisting we wait, but when we asked what exactly this “crazy deal” was, he couldn’t explain anything or provide real numbers.
At that point, we were frustrated and left.
Between the pressure tactics, the unrealistic down payment demand, the attempt to pass off a loaner as an alternative to new, and the lack of transparency, this was another extremely disappointing experience.
If you’re shopping here, be prepared for a lot of upselling and unclear information. I will not be returning.
The positive ending to this story is that I went to Lindsay Volkswagen of Dulles and purchased my new 2025 Tiguan with a great, transparent deal and no hidden or duplicated fees. Thank you for the terrible experience — it led me to a dealership that actually values honesty and professionalism. I strongly encourage anyone SHOPPING AROUND and to carefully review every line item before signing anything.
Our salesman, Wali, was very knowledgeable and helpful. He was easygoing and went out of his way to make the experience of buying a car smooth and efficient. He was able to answer all our questions. And even came to the dealership on his day off - just as a snowstorm was starting to finalize our deal! All in all a great experience.
Easiest leasing experience yet and super friendly customer service! This is my third lease of a Volkswagen and I’ve been to other dealerships in northern Virginia. The whole team that helped me with this last lease were kind, not pushy, efficient, and got us in and out as fast as possible. Romario was awesome and Larry made things speedy’ Would highly recommend!
Working with Mujeeb was very nice and I ended up purchasing a 2023 VW Taos that I am very happy with! Mujeeb was able to answer my questions and purchasing the vehicle was a seamless process.
I had an exceptional experience had the dealership, my sales representative Mujeeb was knowledgeable, patient, easy to work with and most importantly treated our interactions respectfully and candidly. The dealership itself was clean, well organized, comfortable and the staff seemed busy but confident and friendly. My interaction with the financial services representative was equally impressive, every item and product was clearly explained and I never felt pressured. From my initial point of contact with Mujeeb, to several interactions with the sales manager and to final closing, I had a positive experience and, walked away with a great car.
Huge shout out to ROMARIO for the excellent customer service he just provided me as I was checking out the VW ID Buzz. He’s super polite and knows how cars and more importantly listens to the customer. Highly recommend working with him!
I cannot say enough about the team at Stohlman! Right from the beginning of our purchase until the end we were treated with the utmost respect. We went to a few other Volkswagen dealers in the area and this was the place we felt the most comfortable. Thank you for making our purchase memorable. Our salesman Mujeeb made sure he found us in the vehicle we wanted and bent over backwards to get us where we wanted to be. This is the place to buy if in the market! Thank you Mujeeb and all of the managers!
Had been receiving standard service on my 2018 Tiguan here until I took my car in and they quoted me 6k worth of repairs to get my car “working”. I had an oil leak, no lights, no smoke, no smells, no sounds…took it to another shop after thinking I would have to get a new car and that shop charged me 1500 to repair the oil leak. I also called them earlier in the year when I first noticed the leak and they just blew me off. Just drove it 10 hours straight and have had no issues. This place is a joke and tried to scam me, I would recommend only use this place for standard service however I’ll never be going back(not like they care).
We had a great experience purchasing a vehicle for my wife at Stohlman VW. This was the first dealership we visited, and even after checking out a few other places, we came back because of the honesty, transparency, and great service.
Sean Morris was the main reason we returned. He was straightforward, knowledgeable, and easy to work with, and never made us feel pressured at any point. The process was smooth from start to finish, and we felt comfortable with our decision.
Highly recommend Stohlman VW and especially Sean Morris ask about him if you’re looking for a dealership you can trust.
Next level service and attention to detail. Mike was fantastic and made us feel like part of the family. The check in process was seamless, communication was on point, and our car was ready when promised. Thanks to the team at Stohlman VW for doing service the right way!
Muhjeeb was so patient while I went back and forth on my options when returning a lease and getting into a new VW. His suggestions for different models and packages resulted in me leaving the lot in a car that checked ALL the boxes and a reasonable payment to boot! Highly recommend Stohlman and Muhjeeb.
The salesman , the finance person, the manager were all great and professional. The explains everything with details . I would love to buy all my cars from this dealer and use Mr. Alimi as my salesman thanks
I had a fantastic experience picking up my 2025 Volkswagen Taos. This was my first time getting a car, so this dealership was especially helpful explaining the process and the nuances. Special thank you to Wilfredo and Sean. Their customer service was exceptional and efficient.
I’ve tried two other VW dealerships before finding Stohlman, and both were a big disappointment when it came to customer service. About two years ago, I started bringing my car to Stohlman for maintenance, and the difference has been night and day. The service is always professional, communication is clear, and I never feel rushed or ignored.
At my last visit, my service advisor was Kaylee Anderson, and she was absolutely awesome. She genuinely seems to care about her customers and goes above and beyond to make sure everything is handled smoothly. It’s such a relief to know my car is in good hands. Highly recommend Stohlman Volkswagen and Kaylee!
I am extremely disappointed with Volkswagen’s service. They added extra charges to my invoice without asking for approval — completely unethical and deceptive business practice. I tried contacting Payam, the manager, several times and left multiple messages, but he never bothered to respond or fix the issue. That level of disrespect and avoidance is unacceptable.
It genuinely feels like they try to sneak charges in hoping customers won't notice. Be very careful doing business here — look over every line on your invoice, because you cannot trust them to be upfront or honest. I will never return, and I strongly recommend others avoid this place to protect themselves from similar treatment.
Sean was amazing! He had me smiling and feeling comfortable the entire time. Loved working with Sean and Marc to get me a car that I will love for years to come.
I had a great experience at Stohlman Volkswagen, after being in a car accident and losing my previous vehicle, I was really stressed about finding a replacement. Thankfully, Mujeebur, my sales consultant, went above and beyond to help me through the entire process. He was kind, patient, and really cared about finding the right car for me. Nasir, the sales manager, was also super helpful and understanding. He made sure everything went smoothly and worked with me to get the best deal possible. Both Mujeebur and Nasir turned a difficult situation into a positive and easy experience. I couldn’t be happier with my new car and the excellent service they provided. I would highly recommend Stohlman Volkswagen and their outstanding team.
I had such a great experience buying my brand new 2026 Tiguan SEL R-Line from Stohlman Volkswagen of Tysons Corner! A big thank you to Mark Weinstein (Sales Manager) who helped me pick the perfect car and was super helpful as always. Romario my Sales Advisor was great — he walked me through all the car’s features and made sure everything was ready and smooth before I drove off. And thanks to Larry Schiro and Chris from the finance team for making the paperwork part so easy. They were both very honest, transparent, and took the time to explain everything clearly.
The whole team made the process simple and stress-free. If you’re looking to buy a car, I definitely recommend checking them out — they really care about their customers and provide top-notch service!
As life would have it the old car lost its get up and go so my immediate thought was to call my favorite Dealership from whom I have purchased my last 4 cars - Stohlman Automotive in Tysons Corner off of Leesburg Pike in Va. They have always treated me like family. All of my interactions from Ms Dent, Mr Rey and Mr Harry were fast, efficient and resulted in and outcome better than expected. Unbelievable is the best way to explain it. The Service provided was thorough Top of the line, Premier Service. The greeting when we walked in the door along with the smiles and total service was “Outstanding” as always. Thank You for your support. God Bless you guys. Edna & Regge
I recently purchased a car through this dealer and had a fantastic experience from start to finish. The response time was incredibly quick, and everything moved along smoothly. The salesman, Sean Morris, was knowledgeable, answered all my questions clearly, and helped me make an informed decision without any pressure.
The deal I received was a great value, and I was especially impressed with how fast the delivery process was — everything was handled efficiently and on time. Overall, a seamless and satisfying experience. Highly recommend!
I drive 25 minutes out of my way to take my Volkswagen to Stohlman because the people are the best, they don’t overcharge, and they take good care of the customer. I worked with Kaylee who went far above and beyond to get me back on the road quickly, and even had the car looking nice and shiny when I picked it up the next morning!
Huge thank you to Wali, Nasir, and Harry at Stohlman VW! We had a horrible buying experience at the Volkswagen dealership in Fredericksburg. We decided to look at VW dealerships further from home and it was well worth the drive! They gave us top dollar for our trade it, great rebates and discounts on our new 2025 Atlas and did a majority of our deal virtually. I definitely recommend this dealership to anyone in the northern Virginia area looking to purchase a vehicle. Customer service is 10/10 and made our car buying experience great.
I bought my car from CarMax, but had this dealer install a hitch receiver. The team is eager to help and make check-in and status updates as smooth as possible.
I wish there was a little more clarity on the part options and pricing. I got quoted a different price over the phone than what I agreed to in-person. It ended up being a 33% difference. I thought the initial quote sounded too low. I don’t blame anyone, but I would be nice if I could actually look a parts list and see the pricing.
Overall, they did a great job with the install. I am happy that I got the true Subarud hitch installed because the UHaul hitch options are not very attractive and don’t blend with the car.
Recently bought a used 2023 Golf R at Stohlman VW. The customer service was great. It’s cool that they don’t have pushy tactics. Of course the finance guy has to try to upsell something but that’s par for the course in dealerships and not a bad thing. It’s a business. I took a risk and bought an as-is APR tuned mk8 6mt Golf R and things have been so far so good. Anthony was my salesman. Cool dude. Generally a pleasant car buying experience. For the right deal I’d purchase there again. Thumbs up to the crew there. Anthony still owes me $1000 for taking the “I got a car at stohlman auto” picture.
Absolutely 5 Star Service!!!. Steven, Nufasa & Harry were very professional, explained everything in detail which I appreciated very much, made sure I was happy with everything. They made a buying experience very enjoyable & stress free. Definitely recommend them & Stoholm Dealership to all. We have 8 + family members with VW’s and now I’m proud to say that I am now part of the VW Family!!
My salesman Mr.Saaman Ali was wonderful! What a difference to my previous car buying experiences. At no time did I get the pressure to buy - instead he was more concerned with making sure I was comfortable with the Atlas. He answered all my questions (even after the purchase) and showed me all the new features in the SUV.
The rest of the staff was so nice and polite - asking if I needed anything, making the actual buying part of the process so stress free. What a great team! I felt like I had made new friends, and that I could reach out to any of them if I needed to.
Great experience with Wali! Such a calm, smooth process. I got exactly what I was looking for and at a great price. I am happy with my VW and so glad I didn’t have to work with a knuckle-dragging, patronizing salesman. Wali is AWESOME, as is the rest of the staff.
This is as easy as buying a car gets. Stephen was tremendously helpful and patient with us as we thought through our options. No pressure for an up-sell from either him or Marc, the business manager. Also great experience with Harry in financing. We walked away with a car (and price) that we are thrilled with!
