I have my parking permit but I don’t know what’s wrong with these guys they took 2 times my car and I talk with my appointment manager I always pay my parking permit fees with my room rent. Still they didn’t stop towing my car. The lady supervisor has no idea to deal with person also when I speak with her she shows attitude and she shouted on me…. When they tow my car and I received my car there I get my car is not in as usual condition I don’t know wha my they did with my car…
If I can leave no stars, I would. We went to get the car the same day. She asked for ID, Didn’t clarify who’s so we gave her their owners of the car. Meanwhile the friends are paying for it because he was dropping us off. She coulda been more clear about whose ID she needed. I went back to ask for her name. She said “because of policy, we can’t share our name.” Never heard that before. I’ve had my own car towed and gotten the name of the receptionist before.
They are bad company! They stole my car. I have a PERMIT! They just took my car anyway! They are bad people! They don’t deserve to be best. Their employees are so blind to see my permit! It may “improper” display, i don’t care! My point is my car is REGISTERED, period! It’s orange paper and same as others, orange paper doesn’t appear in many stores! they didn’t tow! I believe they are target new residents! Owner, you lost my respect! If your employee tow my car again with CLEAR permit, I will SUE your company! I notify to BBB about this situation! It’s your problem if you getting bad names!
I couldn’t leave a zero for my experience at this corrupt business. They wrongfully towed my car. When I called, they said there was no parking permit. The man behind the counter threatened me and yelled in my face. My son jumped out of his truck to protect me. I wish I took a video, but I’m sure it was all recorded. I want copies of the videos immediately for my lawyer to review. Shame on you for treating people the way you treated me!
Horrendous!!!! They are just trying to make money....stay clear of the area in vienna. Inova....Harris teether parking garage.....it says 2 hours free parking but you apparently have to press some button....makes no damn sense....these people tow just to make money!!!!! They need to be reported....who does this on a Sunday in freaking Vienna!!!!! Get a real job people!!!! Or make better signs for parking lots. Stop cheating people for a living!!!!!
Truly one of the most disgraceful companies I’ve ever encountered. Dominion Towing operates with zero integrity and even less professionalism. Latifa was astonishingly rude, condescending, unhelpful, and clearly unfit for any customer-facing role. Their practices are arbitrary and predatory, targeting vehicles without consistency or reason. An embarrassment to the industry. I sincerely hope this business is held accountable and shut down.
My car got towed while I was on a trip, and we came back late at night to find it missing. It was really convenient that they’re open 24/7 for pickup, you can pay easily with a credit card. The staff is professional and efficient. My car was placed in a covered garage and was completely free of harm when I got it back. Being towed is not a fun experience, but I’m happy if it had to happen that my car ended up here.
They tow cars just to make money... They do not look at the vehicle and the time it's there and lie about it. Do not hire them for your business unless you do not want people to come any longer.
The lady at the desk was so rude. I wanted to check my car if they scratched or no before I pay and she was yelling at me that no I won’t let you check until you pay first.. of course I checked after i paid $200 and I see the scratch on the front bumper.. I can’t believe these people….
They towed my car the day after a snowstorm because I mistakenly parked in a reserved spot the night of the storm. I talked with management and he was very kind but the company had no understanding of the situation. They just want your money.
The woman on the phone gave me the wrong address to pick up my car. Drove 45 minutes to the incorrect location just to be told my car was in Alexandria. No one apologized for the incorrect address being given. I have a child that is unable to attend his doctors visit due to a careless mistake. And no one will have any repercussions… it’s infuriating.
This company will blatantly damage a vehicle and deny a claim. They will not let you speak with anyone. Impound tow companies are already shady however Dominion Towing is blatantly dishonest. The county needs to remove there license immediately.
Illegally tows the car. Will get inside your car and steal your things. Will do anything to get $200 because they can’t make money ethically so they have to do unethical things. I got my car towed inside my apartment building parking although the parking tag was there. They said sticker was not present.
I plan to take legal action against this dishonest business establishment for wrongfully towing my car and subsequently mishandling / not returning my driver’s license, in violation of multiple sub-provisions of Va. Code Ann. § 46.2-118.
My car was towed from Agora Tyson’s corner on the evening of Wednesday, November 20, 2024. This building is shared with Nouvelle Apartments and a few other businesses. I was parked in a spot that simply mentions guest parking. The website for Agora regarding parking clearly states that there is no gate/ticketing entry required and further adds that even though the garage says Resident parking, the restaurant’s customers are allowed to park there (see picture attached).
The towing representative that was present told me I needed a permit to enter the part of the garage in which I parked. The sign on the wall mentions “Permit required for entry” but clearly one was not needed. A photo of this is uploaded as well. When I pointed that out to him, he dismissed me by saying he is under the apartment’s direction to tow cars, and that I would have to take it up with the apartment building.
When I got to the towing location to pick up my car, I inquired with the woman at the desk for information on whom I could call for wrongly reporting and towing my car. Her response was that this is a garage that the company patrols, and nobody had called on my car to be towed - it was towed as part of routine checks of the garage. I tried to explain to her how the signs on the wall did not indicate that I was not allowed to park there, however, she immediately and aggressively replied saying that parking was only for guests of the apartments and that I could call back between 9-5 on Monday through Friday and speak to the management if I had grievances to report. At this point, I recognized I would not get anywhere with her and I handed her my driver’s license and credit card and paid the $200 towing fee. She handed me back my credit card BUT NOT MY DRIVER’S LICENSE. I did not realize it in the moment, as I was in a hurry to pick up my car and get out of there.
It was on Friday that I realized my license was missing from my wallet and it was not long before I was able to vividly recall not being handed back my license (only credit card was handed back).
When I called them up, I was told the company did not have my license and the woman who answered the phone urged me to look elsewhere. I checked every possible place thoroughly, knowing very well it wouldn’t be anywhere except with the towing company. Since I only live 4 minutes away from the towing place, I decided to drive down to check in person to see if the company was able to find it.
I walked up to the window and introduced my situation to the woman in shift and mentioned that I was following up from a call a few hours ago about a missing driver’s license. I was completely taken aback by her aggressive response while I was merely making a polite inquiry: she was very angry at me and yelled back saying, “Sir, I don’t have your license!” She wouldn’t even do a courtesy check to see if my license was in the office while I was there. Her belligerence discouraged me from proceeding with my inquiry. The only piece of information I got from her was that if I had not collected my license, it was likely mailed back to the DMV. This aggressive attitude on top of having my car wrongfully towed and my ID mishandled felt like an insult added to injury.
The next morning I called the company back hoping someone more reasonable would answer. A more professional sounding gentleman answered the call and told me to call the management. I tried several times but was never able to get across to the “management”.
These kind of businesses need to be reported and held accountable for their predatory towing practices, unclear and unethical business practices, and unprofessional and potentially illegal handling of identification.
I'm not sure if it is legal the tow company can break in your car without notice the owner. I lost some inexpensive little thing when I picked up my car and also found the car seat got adjusted. Maybe I should call the police or call a lawyer.
My car was towed inappropriately, and when I went to pick up my car the lady there was respectful and helpful with who I could call about disputing the tow charge. I was parked in a strip of 14 guest pay to park parking spots, with one sign in the middle that said “pay to park” and nothing said in regard to reserved spaces. There were some marked reserved spots that included faded labels and random numbers not in order. There were unmarked spots, and a spot that looked like it had said reserved but was painted over. All of these spots were in between each other - unmarked in between marked, and multiple numbered spots out of order. The “pay to park” sign was right in the middle of a marked spot and unmarked spot. For these reasons and this being the guest parking, it seemed like I was supposed to just do the “pay to park,” and I ended up paying $22 for that parking. Apparently that was incorrect and my car got towed from one of the random reserved spots within the strip of pay to park spaces, and when I called today to dispute this charge, the person on the phone was disrespectful. I was very calm and trying to remain respectful throughout the duration of the call, meanwhile this person would interrupt me and keep telling me that “it was a reserved spot” and that it “was very clearly a reserved spot” even after I had let her finish and responded each time that I understood her statement. It was very clear that this person was not hearing anything I was saying and would continue to interrupt me and speak to me as if I had been incompetent.
Fairfax people, LOCK. YOUR. DOORS!!!! My friend left her door unlocked and they STOLE her parking pass right off the mirror. 1000% it was there. To make matters worse they took a picture of her vehicle as “proof” there wasn’t a parking pass. Why take a picture if there’s nothing to prove? Same thing happened to others I know with this company. If they respond to this and try to deny it they’re liars.
This is the worst they can do! Parked car right before our apartment for unloading, and within a span of 10-15mins, they towed it! All they want is your money. Without even listening to our query, they straight away said, we accept credit cards! Like whatt?????
So guys, you still think the worst they can say is No?
Meanwhile they : We accept credit cards :)
August 5th my car towed from an apartment complex while I was visiting a friend. The issue isn’t if they had the right to tow it or not. The issue is the fact a driver went inside my vehicle to check if the permit pass viable or not. I know this because upon getting my car back, the parking permit was not where I usually set it. Tucked in a corner where it does not move. Upon calling the towing company to verify if their drivers can enter our vehicles, the reception said yes. Usually to release the hand brake emergency. No my emergency brake does not work properly. It’s hard to pull up unless i exert a lot of force to it. An issue I’ve never had before.
Filing a complaint and this review is all I can do. I’m not here to bash anyones business in a negative manner. The front desk staff was extremely helpful in helping me file a complain but overall dominion towing is one of the most heartless, un professional, lack common sense and worst towing company. I expect a prompt reply of my complaint.
They are just waiting for opportunity to tow. I parked in a space thinking it was okay since there isn’t a single sign IN the parking stating that I will be towed. ps: I did find a sign at the parking lot entrance after I was towed but it still didn’t say parking for “xyz customer only”. A staff from Dominion Towing Inc was there towing another car when I was looking for my car. He told me that he “watched me come out from the other parking lot and park here”. When I explained that I didn’t see a sign and I did not know these properties are not connected, he just said “you know it’s not right”. No sir, I do not know I cannot do that because THERE IS NOT A SINGLE SIGN IN THE PARKING LOT TELLING ME SO. $200 is a lot for most people, and you can’t give me a friendly warning if you were “watching me”.
There were plenty of parking spaces in this parking lot and the one I came out of. I just chose to park here because I want to purchase something from this store after I was done with my other business in that area not knowing I will be towed. The properties are so close to each other, I wouldn’t have known they are not together and have separate parking. I parked at 3:45 and I was towed at 3:57, because like the towing staff said, “he was watching me” and thank you for a $200 fine. There were a lot of cars towed at their location, because of course, “they are watching”. But please, $200 is a lot, if you know there’s NO SIGN and someone about to make a mistake, just warn them. It’s not like I parked there with a sign saying do not park here. Again, not a single sign in the parking lot and the sign at the entrance did not say “parking for xyz customer only”. There is a lot of ways to make profit, but this is just not right.
The time/day of this review Jul 10, 2024 at 8:30 pm. My first bank card had no balance. The lady working at the office said it declined. I told her that's fine. Gave her a new card. Then, the lady working at the office kept looking many times at my bank card. I told her I want my card back please!
She said: I'm not done yet. I told you alreadt billed me the reciept. Why do you keep looking at my card? This is my card I want it back!
She said: I dont care about your DAMN CARD...you already dont have money on the first card. Then she said: I can look at your card as much as I want. Go complain to my manager. So that's why I writing this review. My car has been towed many times at this place. All other employees treated me well except this sneaky lady. I wish I could tell her full name here but I couldn't. WORST SERVICE EVER I RECIEVED BY THIS LADY WORKING TODAY!
This company practices predatory towing. They sit back (sometimes in the dark) and will tow cars away from lots that are empty long after businesses are closed. I parked in a semi empty lot (at 10 PM on a Sunday night) that I thought was visitors parking for my sons apartment. I was there 10 minutes. I was towed.
The signs in Fairfax for many of these business are very small and confusing. Also they are not well lit. So most people do not even see the signs stating there is no parking in many areas. I now have a policy to no longer patronage businesses who use Dominion as a tow service.
Dominion will deny they are doing predatory towing. They also will say they are just doing their job. But you know what. That is what the Nazis once said!
We use Dominion Towing for a vast number of communities in my companies portfolio. They are fair, honest, and responsive to ours/our clients needs. I can’t thank Heather Ferguson (and her colleagues) enough for the great service they have provided over the years. If you are in need of a great towing company, look no further than Dominion Towing.
I am a Property Manager at a Property in Alexandria and Dominion Towing has always been extremely helpful and responsive. I appreciate their service. If the community rules are followed there shouldn't be an issue on why your vehicle was towed.
A business built around capitalizing off anybody. Had my car towed from my complex because they didn't see the parking permit sticker and still had to pay. I got back in town around 5a and my car was towed before 7:30a. My girlfriend's car was towed during a visit and even other visitors I had even with parking passes. Make sure you have your car locked because they will even remove the pass just to say it wasn't visible. If there was ever a business that needed to be exposed it's this one. $200+ for a car towed for a few hours and not even 2.5 miles away. Finesse at its finest
Worst place ever. A bunch of air heads working there. They towed my husbands car from a visitor spot that was allowed to be there and still made us pay the fee. Please train your people to do the right job making people drive and pay for something that is not our faults is ridiculous.
I wish I could put zero stars!
This company is a freaking scam. They SCRATCHED AND DAMAGED MY BRAND NEW 2022 CAR. They towed our car that was parked on the right spot, with the permit! They charged us $210 dollars, no one called to get our car towed, they did on patrol at 3am in the morning on a Friday night. When we tried to reach them on the 24h phone number displayed on the website they didn't answer the phone. Once we got to the site, the terrible employee with terrible manners, and a terrible posture, took us to our care didn't wanna listen to our complaint, treated us like trash. I don't even know how this business is legal, such a disservice to the community.
We made several complaints to our apartment complex to stop working with them and we advise you that had a bad experience with this "company"to do the same.
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