What an awful towing company. They have a contract with my HOA and they wrongfully towed my vehicle on Super Bowl Sunday and started my Monday by inconveniencing my wife to drop me off to work. It’s funny because I had them not only not charge me for towing my car but I had them bring me my car back lol. They knew they messed with the wrong one. They tried so hard putting up a fight to get there $210 release fee where I had to call th sheriffs dept and my HOA to tell them they are in the wrong. Their driver who dropped my vehicle even said idk why they towed your car you weren’t blocking any fire hydrant. They try to take advantage of people if I hadn’t wasted 6 hours of my work day in between phone calls with the sheriffs office in my HOA they would’ve just made me pay $210. Do not use them they’re receptionist is very rude and hung up the phone on me. Thank you for bringing my car back lmao do this bs on someone else!!! You guys know my tag number plz try to tow me again!! It’ll cost you to tow me.
was on hold for 20 minutes for a receipt, and i think the guy forgot about me. i thought during the hold it was difficult getting that receipt, called back, got it done asap, sucks but oh well. that i definitely did not like from a business stand point.
Driving about one car length behind me at 60-65 mph on the beltway with another truck in front of me and a third truck blocking me in on the right with nowhere to go. (Distance looks farther in the dashcam. Notice only one white strip visible on road)
If you want Quality service call Roadrunner. Jade was awesome! I called many other towing companies before I got to roadrunners(Big mistake). The other companies wanted to overcharge or it would take hours before they could send someone. I called roadrunner and got the best price on top of world class customer service. Don’t waste your time with anyone else beside roadrunners! If you’re lucky you will speak to Jade and your experience will be even better because her VIBE is unmatched! Thanks Jade. Give her a raise!!!
Excellent company. Sterling was my driver and he was friendly, professional, and experienced. If you have the option…ask for Sterling! He towed my very heavy Promaster cargo work van 35 minutes with ease (Aldie to Warrenton). It’s clear he has been doing this for some time and knows how to make a bad day in to a good day!
Yesterday I got stranded when my battery died but it turned out to be a positive experience because Roadrunner sent Jordan to help me. Now usually I would rate a tow on how quickly and cordially the service is executed and that would be it. Jordan with his creative problem solving, humor and generally awesome roadside manner completely changes the equation. Jordan was able to make what was a technically difficult load/unload situation into a more mundate one by wit, skill and "get-to-it-nis" (sorry, had to make up a word there). I can't elaborate enough how totally next level Jordan is --- he has changed my expectation of what to expect from a tow service. Picture Eddie van Halen playing a guitar while moon walking across water. Yes, a Jesus-like rockstar. And whomever at Roadrunner that failed to call me to update me on Jordan's arrival time -- you owe Jordan lunch. Because Jordan took what could have been a negative review because of an oversight to a stellar review. Thank you Jordan ... and enjoy your lunch ;>)
Great service since I made the phone call. The guy that picked up the phone was really nice and easy to work. Michael was my driver, let me tell you, what a beast he loaded my Escalade esv on the truck in no time, no slacking no time wasting and moving quick. Overall an awesome dude
Ran out of gas with no wallet. USAA dispatched RR. The service was there in less than 30 minutes. The operator had to follow me home to retrieve my wallet after putting gas in my car. Great service!
My Kenworth had a sudden major coolant leak while passing DC around 4:30 pm. Road Runner had 2 techs within an hour of me. Joe in dispatch did a great job putting me directly in touch with the tech Koosha, who still made it to me within an hour even though a drunk driver side swipped his truck on the way to get to me. Koosha was awesome, found the problem right away and had everything needed to get me rolling within 30 mins. Great job all around, and I'll definitely call these guys again if I need them when in this area, which I often am.
I wasn’t home Jesus informed promptly as came, I was away at the time. Replaces the tire and lock my car, all was done before I came back to the house. The previous company I had to wait for two hours and will informed I couldn’t wait any longer, they said they will not replace my tire if I was not home and they canceled the service after waiting them for 2 hours. Roar Runners came less than an hour did a great job without being home. Thank you
Very fast, friendly and professional service! I needed my car towed to a repair shop and I was recommended Road Runner through my insurance. My driver arrived as scheduled, he was polite and efficient, and got my car to the repair shop in no time. I had a very positive experience with the company and would not hesitate to contact them again if a need arises.
My battery died and I used roadside assistance with my insurance company. They sent me someone who was 2 hours late and then he couldn’t figure out how to open my hood. So he canceled my ticket but offered to help me if I paid him out of pocket cash instead…. I called insurance back and they sent me a tow this tow truck. They were on time, friendly, genuinely concerned w my situation. The driver opened my hood and jumped my car within 20 seconds probably. Seriously the best. I was fully prepared for a tow to a mechanic and then a whole ordeal. 10/10 would recommend.
I had to request a second row truck because the first guy called my phone upon arrival but I didn't hear it because I was working with tools. He had our address but he didn't knock on the door, and he just took off after a few minutes. I would have to give that guy one star. The second guy that came did a real good job, so this rating is for him. I have used this company several times before and they've always been very professional.
What a pleasure! The fellow that assisted us with our SUV that wouldn't start was awesome. Very professional and knowledgeable. He must have years of experience. It was the fastest most proficient town I have ever had in over 60 years of driving. Thank You! I highly recommend!
The gentleman that provided my roadside assistance was quick to arrive, had all equipment with him needed, suggested a less expensive option for getting me back on my way much more quickly. He was professional, courteous & worked quickly. He’s an asset to the company. Competitors should mimic this company’s service!
Jordan was incredible! Totally 100% positive experience. He not only took care of my disabled vehicle but he was extremely personable and very professional. The service on a Monday morning arrive quickly and the trip to my mechanic was easy! Made my day! LiliaJS
Jonathan Mason is a Very nice guy. Always making sure we were happy with his service. When we left the place where my car was dropped off , but he was still there making sure that his service was totally done. Very nice guy. Love his service.
The driver came a few minutes earlier, very professional, knowledgeable and went above and beyond to solve my problem. He was patient , understanding and got the job done. Totally happy and was off my merry way in 10 min as my problem needed time. The office also called to update me on the timeline of driver arrival which was a plus. Thank you very much . God bless
Driver provided excellent communications. He was very professional about his work, ensuring that my vehicle was properly attached and secured. He was very patient and I had to sort out details with my roadside assistance group as well as the service center where my vehicle was towed to. Great job! Exceptional service!
My driver was Glen and he was amazing. He was nice, took his time to make sure he didn’t damage my car even though it was in a busy parking lot and low to the ground (‘08 corvette). He seemed to genuinely care for me and my car. I wouldn’t hesitate to call and ask for him specifically.
The reason why I only gave them 4 stars it's because the dispatcher were 25 mins. late from the original time they said they were gonna come. They did inform us about it 'though and Chuck was very helpful & friendly! So, other than that, I would say they have a great customer service! I would still highly recommend this company.
Five stars for being ; AVAILABLE, PROFESSIONAL, DEPENDABLE, AFFORDABLE AND RELIABLE. I called for help and there was someone available to answer all my questions immediately. They were very professional and within minutes someone called me back to confirm my location and provide time of arrival. The driver was very friendly and knowledgeable. I felt very confident my vehicle was in good hands. This is by far the best towing company in the area. I usually don’t spend time with reviews but this service deserves to be recognized. Thank you!
Dispatch customer service was great! Arrival time was awesome and quick. Abe was fantastic, super friendly and great customer service. I was nervous initially about the type of tow i was receiving but he explained it to me perfectly and when i was riding behind him on the beltway I realized my vehicle was secured to perfection! Abe even parked my vehicle in front of the house better than myself driving it. Lol. They accept insurance as well. They take cash and accept credit card payments over the phone as well. Thanks again.
Curtis is the man! He gave us real awesome service after we had a not so great experience earlier in the day. Very helpful, and really awesome personality. Definitely a great guy and really treated my friend had a bad experience with her car.
I was very pleasantly surprised by my experience. Road Runner updates me on a delay experienced by the driver so that I was not wondering why the truck did not arrive when at the riginally estimated time. The revised estimate was realistic and the driver beat it so I was not left wondering what had happened to the tow truck.
Curtis, who was the driver who helped me was fantastic. He knows his towing, he understands cars and mechanisms—how to repair them. Best of all, he was very personable and has a broad range of interests. Our conversation was enlightening as well as enjoyable; he turned an inconvenience into a rewarding experience. What a pleasant surprise!
Abram was fantastic! He arrived within 10mins of me placing my roadside assistance call. He had my vehicle loaded, transported and delivered safely in less than 1 hour! He was patient, resourceful and very helpful! Excellent service. Thank you for making a bad situation so much better & helping me reduce my stress by 100%. Thank you.
The Roadrunner service was used buy my family recently when my son's vehicle broke down late one evening. Once called, the serviceman arrived quickly, was very courteous and went out his way to assist in every manner possible. Great service! Was very impressed. Would certainly use them again.
The service rep was very nice when I called. They were concerned with making sure that those who were stuck on the side of the road received service in a timely manner. My situation was a little different and I didn’t need immediate attention so they were courteous and called to ask if it was ok if they came a bit later than planned. When the rep got here, he was very personable and professional with loading my vehicle. Overall, they were a delight to work with! Thank you for making it easy!!
Nice to know that they have a "deal" with our HOA to troll our neighborhood at nights looking for anything and everything to be able to tow over as everyone in the community is talking about it now and some have been unfairly towed. I'm sure the HOA is getting their fair cut out of it. Furthermore define what "unauthorized" exactly means..we are NOT required to place parking decals. I will never recommend or use this company. NEVER!
Aug 31, 2017
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