Advance Auto Parts in
Bailey's Crossroads (VA)

Martha thank you so much for your help to oday with my wiper blades

Thank you Lester for your service today at store 9018 great service

Maira awesome job I really appreciate it thank you so much

​I’m writing this because of a very unsettling interaction I experienced while at this location. I went for a jump start because my car battery died by the five guys. I walked over there frustrated with my car dying but I'm ok. Well I went to the thurd register when it was several people moving about and the nice lady comes and greets me. Now I've never had a jump from them before I don't know procedures or anything to my own thinking and judgement I thought they'll come with me to jump it. Well she proceed to ask the manager or one of them and he had a quiet but aggressive demeanor towards me might of been a bad day, until he said this "Calm down, don't yell or get loud or angry." Mind you I'm a african american yeahhhh I needed my car started up. So I proceeded to listen then I left to start my car came back and this dude handed me my phone and I.D., mind you he was like here take it get out of my store vibe. I wasn't angry until he tried to GASLIGHT ME into being angry. I'm not returning to the store we can call my story a few things but you lost a customer and I hope others see this. But thanks for the jump.

Worst car parts store in the area in takes a literal hour to purchase anything due to insane lines and slow cashiers . 4 people working with one cash register open- line out the door. Place is disgusting

I've gone here for years and they empower women. When buying windshield wipers they politely ask if I need a tutorial to install it and gave me a high five when I told them a female employee already taught me years ago. When I bought a new battery, Jason educated me on why it died and patiently installed it during freezing temperatures. This store has female shoppers' backs!

I wish I could give negative 5 stars, worst experience with any business I have ever had, do not trust this location.

Do yourself a big favor and skip shopping here. My visit was an absolute mess from start to finish. It took over 45 minutes just to purchase a simple item because only one person was helping a very long line of customers, despite several other employees being there and ignoring the situation. When it was finally my turn, the staff member who went to retrieve my item disappeared into the back. I eventually located the item myself, but then had to deal with frustrated customers assuming I was cutting the line while I tried to pay. Here’s a suggestion: assign a cashier to handle self-pickup items instead of wasting everyone’s time. Overall, this place needs serious management and customer-service improvements. I won’t be returning.

Bought some Gorilla glue here. Took it home and it was dried up. Brought it back for a refund and guy at the counter refused me saying it was used. You lost a customer over $10. Not smart.

They did not want to take the product from me, and I bought it 5 minutes ago. They told me that I opened it and it was not open. Their treatment was not good. When I asked them before I bought the paint, they told me it was white, and it is not. They treated me as if I was a homeless person asking for help. I will not recommend this place autozone is so much better

Visited this store for brake pads and rotors. Went in knowing what I wanted and yet was met with such disdain. The woman behind the counter treated me like an idiot. She even added something to my purchase without telling me! When I looked at the receipt and asked her what the addition was, she just said I would need it. Isn't that fraud?? Why not tell me that BEFORE you charge me, and let me decide? I also saw her blow off a simple question from one of her coworkers. She was so rude to him. There's an AutoZone down the street where I have always been treated respectfully. Go there instead!

Multiple bad experiences here. The lines are long and the folks at the register have long winded conversations to the point where a seemly short line can take 20 minutes to ring up. They need more staff.

I’m 100% sure any rating on here that’s not five stars was given before Joanna and her team took over. Joanna is amazing! Her staff is amazing! This has now become my favorite Advance Auto. Truly awesome team of experts here at this location.

Amazing customer service, I went there for just some screws for my license plate and sinve it was my first car, I was unsure which is the right choice . One of the employees Joanna told me I can check it out, she came out of the store walked to my car and checked if the screws fit .. JUST FOR A SCREW. Amazing customer service 10/10

It was very busy and HOT as ever outside, but this crew did a great job. A couple of the customers were kind of rude and impatient but they handled it with class and professionalism. Brian helped me out with my battery purchase and he installed it as well. He was a new to the store but helped me out tremendously. Thank you!

The what seemed to be all female crew , was amazing in assisting me. The product knowledge and quality the ladies displayed was top notch and the customer service and professionalism as well! Can we say GirlPower, Thanks Ladies Johana, Jennifer, and Keisha.

Americo had alot going on in the store but handled 3 different things at once. Then came out and helped me with my situation. Good guy easy to work with and knows what he is doing. Thanks for the help..

I had an outstanding customer service experience at Advance Auto Parts, thanks to Yeraslul, who went above and beyond when installing my battery. He was incredibly knowledgeable, efficient, and patient, making sure everything was done correctly while explaining the process to me. His professionalism and friendly attitude made the entire experience smooth and hassle-free. Yeraslul even took the extra time to check my connections and ensure my vehicle was in great shape before I left. His dedication to customer satisfaction truly stood out, and I highly recommend him to anyone in need of reliable automotive assistance.

Unfortunately, I waited 15 minutes to pay for a single shelf Item. Two of the three employees were outside installing batteries, wiper blades and Oil additives to customer vehicles. The store is a pretty big store and should have enough employees to take care of customers. This is not the first time this happens. A Self Checkout would solve this problem. Many other stores are implementing Self checkouts for the convenience of customers.

I just dropped my daughter off at daycare and came back out to my car and my car wouldn’t start. I had my littlest daughter with me and she is two. I was in a panic now because I have the baby and no car. It was clicking when I tried starting so I assumed the battery. I called the company and had them come jump my car. Instead of going to a mechanic, I drove to advanced auto. When I got there, I spoke to a girl named Mary. She was so unbelievably nice. I had the baby in my arms and I told her my story. She came out to my car to test my battery. She told me that it was on the low end. It needed to be replaced soon. She asked me to try to start my car again and it wouldn’t start in the parking lot. She said she would get her Coworker to get his personal card to come around and jump my car. When she came back, she came back with a battery. It was used battery, but she lent it to me. To get me from a to B. Her service was outstanding. Just a really good person all around. She went above and beyond for me. You don’t find many workers like that anymore. Advanced Auto, you are lucky to have this young woman. Thank you Mary!

I purchased a battery on line. The lady working was barely polite and when I asked for help carrying it out (66 year old lady) she said I'm the only one here. I've never been to a store that sells heavy items and does not help customers carry it out. I waited for a nice young man who agreed to carry it out for me, he declined the tip I offered. Bless him!

The most helpful auto shop I have ever visited. Everyone was so helpful. Joanna has helped me multiple times and she is terrific and extremely knowledgeable. Will always come back!

I recently visited Advance Auto Parts for a battery replacement, and I must commend the outstanding service provided by Hussam. He approached the task with professionalism and expertise, ensuring a seamless battery change process. Hussam's attention to detail was evident throughout the service. He not only efficiently replaced the battery but also took the time to explain the procedure and address any concerns I had. His friendly demeanor and willingness to assist made the experience stress-free and enjoyable. Moreover, I appreciated Hussam's initiative in creating a dedicated checkout line to expedite the process and prevent customers from waiting longer than necessary. This thoughtful gesture exemplifies his commitment to customer satisfaction and efficiency. Overall, my interaction with Hussam at Advance Auto Parts was nothing short of exceptional. His professionalism, knowledge, and dedication to providing excellent service deserve recognition. I highly recommend seeking out Hussam for any automotive needs; he truly sets the standard for exemplary customer service.

have a very long wait, zero service Today I also visited here, it’s awful 30 minutes waiting for the cashier, this staff must be completely changed, this is a shame. advance moved to another location, but unfortunately the service has not changed, as you can see there are no cashiers and everyone is waiting…(( Today I was also in this store, unfortunately nothing has changed. There are no cashiers at all, so I had to go to another store.

New store, new location same quality merchandise. Advance Auto Parts moved to a larger store with wide isles, rows and rows of merchandise. If you’re looking for a car battery, car wash or wax, they have you covered. Professional, knowledgeable staff willing to go above and beyond to ensure a happy customer. If you’re a veteran with ID, you’re getting a discount which is huge plus. Check out the newly relocated location, you won’t be disappointed.

The store is not bad. The bad thing is they allow people to repair their car in front of the strong along the street which is make inconvenient to other drivers. Store owner should be considerate to other people who is using the road.

I placed an order for curbside pickup. When I arrived, I called the number, but no one picked up. So I went in the store. I stood by the sign that said "order pickup". The associate, Francis, helped two customers before even acknowledging me. When I told her I was picking up the order I placed earlier, she told me I needed to stand in the back of the line, because everyone was busy helping other people. There was at least eight people in the line. Fortunately, the customers were gentleman enough and more courteous than the staff and let me move to the front of the line. Francis didn't help me, another cashier did. There is NO POINT in having curbside pickup if you can't accommodate your customers! I hated the customer service experience from this store!