I will visit this business many more times in the future. You tell an employee at the entrance what part you are looking for and receive a "receipt" advising where a close match for the vehicle with said part. They add a core charge for alternators etc so I will remember to bring a core on my next visit.
Next time you post that you close at five when I get there at 4:20 and you don’t let me in maybe you should change your freaking hours You guys seriously suck
Pretty decent junkyard they have 3 locations so you are bound to find what you need eventually. They put there inventory online so you can see what's out in the yard too.
Came here with my family to sell our car and the salesman rob was so rude. He didn’t even acknowledge us. And then the entire time had a nasty attitude. Please avoid this rob at all costs! Customer service at his old age he should be more than aware of how he should act!. He needs maybe a training class.
I just got a 2011 Impala police interceptor package and I was definitely looking for a driver side fender and a whole front bumper kit with headlights and as soon as I typed in wat I needed BOOOOM IT POPPED UP. So tomorrow morning I'm on the way to get those parts ASAP. Then I will be back on the road again. THANKYOY CHESTERFIELD AUTO PARTS AND DEFINITELY THANKYOU 2 MY MENTOR, MY DOCTOR, AND YES THE BIGG MAN UPSTAIRS..TELL THE TRUTH AND SHAME THE DEVIL........CHECK THEM OUT THE HAVE IT ALL, AND IF THEY DNT HAVE IT THEY WILL DEFINITELY STEER U IN THE RIGHT DIRECTION TO FIND WAT UR LOOKING FOR......GOD BLESS TO ALL.
Warnings on how to deal with these people. First, understand that most of the vehicles are just thrown around on the lot and are either dangerous to touch, or propped up on the frames in a way you can't remove most suspension parts. When you pay, MAKE them mark your parts. They'll try to send you out the door with a receipt and when you return the part they refuse it because they didn't mark it. Always pay with cash. If you use it a card, it'll take days or weeks to get your money back. 10 years ago it was a great place, but now it's a last resort you avoid at all costs
My brother and I went for a part for my car and I have not been so humiliated in my life I asked a question and was totally ignored like I was not there he started talking to my brother about my car and I am the one spending my money I myself will not be going back there I won't give them a star at all but that's the only way to write a review
Not going to tell you what to buy or what not to buy but I am ASE certified in Coolant and oil recycling. The "recycled" anti freeze here is filtered with an old sock in the bottom of a rusty steel drum. The only thing recycled about it is when you put it in your car. Chesterfield auto parts is a wonderful place to get parts. That's about it. Don't bother walking in there with a story either because they canned the only guy that actually enjoyed talking to the customers. A bad employee isn't always a corrupt employee. Sometimes just being a jerk is what makes you a bad apple. And Chesterfield auto parts has an orchard of them. They will have this review removed most likely. But in reality if you stop buying antifreeze that would cause major issues because they have enough problems allocating the antifreeze every year as it is. The stuff is great if you're trying to test a radiator though. The antifreeze has its purpose but IT IS NOT "recycled" as they claim it to be. I went to school for that stuff I would know. Also if you were looking to make a documentary on OSHA violation's this place is an absolute gold mine for ya. The pictures and videos I have alone are violation worthy. There is also an employee at the Southside location that speaks EXTREMELY POORLY of I would say about 95% of the clientele as soon as they leave the sales floor. Will even go back on camera and show multiple employees and proceed to slander the people they are doing business with. Yes, this a person of authority. Still. A wonderful place to purchase used auto parts. 10/10
Had to use the Redneck Pop-a-lock #bigstick to unlock the van... $30 & 30 minutes I was good to go...Just got to remove cleaning logo... Very affordable
I needed a part for Nissan murano it was the positive cable which was forty bucks at auto zone took a few rows to find one but I did only four dollars car runs fine you guys rock
Amazing customer service and easy acces to vehicles! Prices are a life saver! Thank you CAP for enabling me to keep my car safe with your quality parts!
Customer service was great today. Part was well priced. only issue I have is the new website doesn't tell the location of the truck. Meaning do I go to Ft. Lee, genito or Midlothian? Fix the site please.
I was looking for a part for Rav4. I found it in their inventory on their web site and drove from Baltimore MD to Richmond VA. Aubrey helped me locate the car, retrieve/ dismantle the part. It was fast . Cost me $17 for labor $23 for the part. ( otherwise another part from AH auto parts from Rancho Cordova would take 1 week and $79) (Or a new one from Toyota dealer from SF for $575 which they claimed the only one left in the USA) This place has a huge inventory, and well organized. They have 3 locations in VA. You can see if they have the year, model and make of the car by doing a search on their web site. Go there early. Make sure to bring your your tools. I was lucky Aubrey explained me the whole process patiently and with the manager”s discretion and proactive attitude he left his post at the register and took out the part. A conscientious and professional employee alongside of a helpful manager saved the day for me. Thank you.
I am a Mom and I took my son to chesterfield auto parts to buy a very heavy item. Too heavy for me to help my son. There is a guy that works here, that is very nice, polite, and very helpful. His name is Rick. He saw me struggling so he just came on over to help. We need more people like him. I hope he gets a raise!
Horrible! They quote you one price over the phone and raise the price exponentially when you get there! Employees aren’t customer service oriented and basically sends you out there to figure things out on your own. Unprofessional. I guess the whole place is junk.
Some parts a over priced. Customer service is terrible. I dented a rim and needed a rim for my 98 f150 because I was using my spare rim which was a flat silver (the other 3 are chrome same design as a spare). When I went about 3 months ago they only had a silver rim, I could not find a chrome one. And I was leaving for a trip so a spare tire was my priority. So I paid for a tire and rim 3 months ago it was about $75 I thought it was over priced because I really only needed the rim and the tire was old. the guy marked the tire and rim, I put it in the back of my truck and went on with life. I went yesterday for an upper control arm, and found the rim I needed. So yesterday I asked the guy while I was checking out if I could swap out, that the tire and rim still have the paint on them that I need a chrome one, he was rude and I just remember replying to the guy that I already bought a tire and rim I’m not buy another one. I didn’t use this tire or rim. I got my tire out of my truck to show the guy that I did buy the tire and rim 3 months ago the paint is on it. And he won’t exchange the tire and rim. Any car guy would have made sure I left with four matching rims regardless. This is terrible customer service! I asked to speak to the manager but he was busy. I then spoke with him briefly out side but they were closing up. His excuse was the registrars are closed at 4:45 and the close at 5!
Will see if used baytery works. Trying to get another simple body part is a joke. Staff could have cared less that they sent me on hours work to search their list of dozen matches for my part to buy one that still didn't match. Returned the part, got refund before I left. When complained, was actually told I wouldn't have had all the problem if I 'knew what I was doing'!! They are telling me I don't have average human common sense. My mistake for calling and trusting them to tell me they had trucks that would match what I needed!
We went in looking for pick up truck parts...told them that. They told us they are all the way in the back...we pay head back. And there were like 3 old full size trucks total in the whole yard,. It would be nice if they would of told us... come on be honest guy
Went to the Midlothian location for a truck part and learned that trucks had been moved to Genito Road next to Southside Speedway near 288 and US360. Both locations are must-see and should be on every list of area attractions. Vast arrays of wrecked vehicles to explore and self-select and remove the parts you need. Great, cordial staff, too! Always worth the trip!
Awesome place.. I struck out today somebody beat me to the transmission I was looking for.. ( damn it ) But I have scored big time in the past here and at their 2 other locations.. but Chesterfield Auto parts is a great place to find salvage parts.. They have a 30 day hassle free return policy on everything and also offer some extended warranty as well for a lil extra. I think they also have people there that will pick the parts for you for a small fee as well but I always pick my own.. I would definitely recommend CAP first and if they don't have the parts then go somewhere else but CAP is the best place in my opinion
CAP is my go-to salvage yard for all of my used part needs. They know exactly what they have and where it is, and can lookup interchange details for you. The yard is very clean, and all of the vehicles are up on stands providing easy access for part removal. Bring your tools, and take home a bargain!
I needed parts for my '97 Tacoma. Luckily for me, there were a few compatible trucks there. The parts are from mostly crashed units, which didn't seem to be damaged. I saved BIG money by getting them at CAR. The staff is pretty friendly. If you need to go to the restroom, go somewhere else first, otherwise you'll be using the port 'o John...low overhead will get you inexpensive OEM parts!
Love this place! I recently went to Pick a Part in Fredericksburg and it really made me appreciate this place.
CAPs had the following advantages.
1. They are very organized. Car are off the ground, the lot is clean, the cars are easy to get too.
2. They show you how long the car has been on the lot. This is really handy! It gives you an idea of how likely you are to find the part your looking for.
3. The prices are great I've saved so so much money using these guys.
I use to love this place. But they moved all the cars to their other locations. Only truck parts here. I always try to first pick parts over purchasing new but I have not purchased from them since they changed . Real bummer!
Jul 30, 2016
Nearest Junkyards to Chesterfield Auto Parts – Southside
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