Amazing service! I reached out to them on 12 /16/25 . My son’s car had broke down . With in a hour I was in contact with someone. Very good communication every step of the way . I was out of town so this part was very important to me . His car was home safely. They took care of the billing with my insurance company.
I had a leaky tire-- they were able to fit me in immediately with no appointment and patched it up while I waited! great place, great location, I will definitely use them again.
Call to get a quote for local towing and they wants to know what's going on with my vehicle before they give a quote. Never heard of this before. I see this as a Rip off !!!
Extremely professional and so kind!! They arrived quickly and made the stress of a car in apparent "limp mode" on a Sunday, a much better day!! What was a very stressful day, with Sunday plans completely altered…turned out to be a wonderful 2 hour conversation home. I highly recommend them!!!!!
Excellent service at an awesome price. JW provided great communication, and the work was completed quickly. I can't say enough good things about my experience.
Thank you FBR Towing for your great customer service! Your attention to detail and knowledge of dealing with an auto accident and insurance issues was quality care! You put my mind at ease. Highly recommend.
The owner went out of his way ,basically tied up a weekend to help me in a bind when others would nt!! First class towing ,from the trucks to the employees to the owner!! good things revolve in a circle, he definitely deserves your business to keep it revolving foward,because he daum sure helped me!!! Thank you Big Wayne.
Had a great experience with Wayne at FBR Towing, he helped me tow my electric vehicle, he was super knowledgeable about how to handle the tricky situation of an unmovable electric vehicle. Great experience, highly recommended.
FBR Towing & Repair was a lifesaver. They were responsive when I needed my car towed off the highway and worked with me to figure out the best next steps. I so appreciated their kindness and willingness to help during a stressful situation. Highly recommend!
Just received excellent service from FBR. Like most cases when you need a tow, there was stress and uncertainty. The folks at FBR towing made things easy and effortless. Much appreciated.
FRB Towing and owner Wayne was awesome. I was traveling on vacation when our RV broke down. Wayne researched potential solutions and the best way to tow the vehicle. He even called me the next day to see how we made out with our repairs. A true professional. I would highly recommend and trust with my vehicle. Thank you!
My car decided to break down during a business trip and had me stranded in Charlottesville. The guy that showed up was friendly and had us laughing during the event. When he tried starting the car, it magically started working and I was able to drive home. I told him that he had the Midas Touch. The next day he called me to make sure that I made it home safely. This is A+ service!!!!!
Wayne is absolutely AMAZING!! This man came to get my car AFTER HOURS and didn't charge me extra because they were just hanging out anyways, let me bring my own parts to save some money, and when my rim needed to be replaced to, let me ship it straight to the shop and swapped out my spare for my regular tire no extra charge! You guys were a life saver and I can't thank you enough! I'd call them anytime I have car trouble, which hopefully won't be for a while!
If you're looking for a trustworthy one stop shop this is the place! They communicated and were honest about the situation. I will always get my car serviced here and all my towing needs as well. Fast, Reliable and Trustworthy!
I want to give a big shout out to FBR Towing for coming to the rescue during a family day out gone wrong. They showed up within 15 minutes for a simple battery jump request that quickly became a bigger issue. Long story short, they towed me quickly to a mechanic, then to a different one when the first couldn’t fit us in that day. The driver had a positive, professional attitude the entire time. Really outstanding service!
I had the displeasure of dealing with this company two days ago, my wife slipped off the road in an ice storm at about 5pm and the police called FBR towing. I had no issues with the driver at all he was polite and professional, he hooked up to my car and pulled it back down to its tires from its side slightly in the ditch, he then drove it down the road to a near by driveway and called his boss to get a quote. He was on the phone for about 5-7 min. Advocating for me because his boss clearly wanted him to tow me even though the police officer had already said it was fine to drive, the tow driver said it was fine to drive, but the person on the phone wouldn't give up he said well how far did you tow it, did you pull it out of the ditch, convince him that he shouldn't drive it etc. He then told me it would be $265.00 to pay for pulling it for 10 seconds to put it on its tires from its side. I truly believe he was hoping I didn't have the money to pay on the side of the road so he could charge me even more. WORST COMPANY EVER!
Needed a tow after ridiculously unfortunately losing my spare tire Saturday evening. John was so kind, professional, and stood in the rain for an hour to remove my car. Then, to go way above and beyond found my tire the next day and brought it himself to the dealership where he’d taken my car the night before. Pricing was very reasonable, especially for a tricky tow situation. Dispatch was also helpful and prompt. Would 100% recommend FBR and 150% recommend John !!
John at FBR is the best. He arrived promptly, exceeded my expectations, provided excellent service and was extremely patient and kind. THANK YOU! I will call FBR Towing & Recovering FIRST every time I need road side assistance.
Last weekend I was stranded in Charlottesville on a Saturday night and not only did they show up quickly, but also took us to our hotel and looked up a mechanic that was available on a Sunday morning. Then they took our truck to the mechanic for us and left it there so we could be serviced first thing in the morning.
I never thought I'd be recommending a towing service but here we are. My driver CW arrived in under 10 minutes and was super friendly and helpful. He even gave me a ride home. And the cost of the towing was a reasonable price. Thanks for your help, CW!
Roadside assistance was set up through progressive. Called and asked what the ETA was so I could have my wife take me to the car. He gave me about a 2 hour window. I said that's a pretty broad range. He then said, "I'll call progressive and let them know we can't tow your car because you don't know what an ETA is." I had a few choice words for the tool on the other side of the phone. While complaining to progressive about this classless, trash organization, they let me know 30 minutes later he never called to cancel service Petty, and expected. Businesses like this need to fail. And yeah, you're welcome for your one star. There was no bad language until you stated I wasn't being serviced because I didn't know what an ETA was with a nasty little attitude. So your reply doesn't make sense, which is not surprising.
After over an hour wait stranded on the side of the road, I was contacted by the driver who indicated that the winch out would be the obsorbinate sum of $200. I said I guess that'd have to be fine I guess and that I'd see if I could be reimbursed by my job, as my getting stuck was somewhat job related. Half an hour passed and no driver arrived and it began getting colder. So I called another company (whose cost was o ly $75) and called FBR back to cancel my tow. To my great surprise I am informed that my tow had already been cancelled because"I was unable to pay". Which I NEVER said. Lack of customer service? Yes. Overpriced? Yes. Good to do with business with? A resounding NO! I wish I could give a negative star review for this company.
The driver arrived in a horrible mood. He said that the last lady he helped drained his “jump pack” so it might not work on my battery. When it didn’t work he said I needed a new alternator and possibly a starter. I explained that I knew why the battery was dead and that I just needed a jump. When I requested that he charge the pack and try again he refused. When I asked his name so I could make a complaint he refused and began to insult me. I had my child with me during this incident. I did call the company and they seemed unconcerned. After he left I was able to borrow some cables and jump my own car.
Professionally I've worked with the most amazing, skilled, and kind tow truck drivers. I also know we all have off days, yet sometimes you have to walk away and say nothing. Then request assistance from someone else that perhaps was exactly the tow company and driver that had to come. That's exactly what occurred in my regular gal life a few days ago. Kindness always wins in the end.
Hands down the best towing experience I have had. Adam was a complete professional and knew the area well. He gave me some excellent advice pointing me towards a local tire service when the one I had fell through. I would definitely recommend FBR.
This business is really shady. My friend was moving out of his apartment and once we had everything loaded into his car, which was parked in his own designated numbered spot we ran back inside to give his parking permit back to the leasing office. We were inside less than 10 minutes and when we came out his car had been towed, even though it was in his own spot. It happened so quickly, that I'm pretty sure these guys were trolling around waiting to prey on people moving out in similar situations. Really really questionable business practices. Don't give these guys your money
These guys are the best! We had an 8x16 trailer lose a wheel on 64 on a Sat! After several calls, we finally had one tow company refer us to FBR since they have a flatbed. They were fast and also have a mechanic on duty (on a Sat!) who had us back on the road the same day (did I say Sat!). Their price was great since...yes it was a Sat. They could have jacked us, but they got the job done and were great to deal with! So now, we have a new mechanic for our cars and will def.use them again, but hopefully not too soon...:} Morsel Compass Mobile Kitchen
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