The "best part" of auto parts is dead along with southern civility. My wife comes into this store where she's had tail lights replaced in the past in need of one for her car and despite no business and three employees lounging around the store they refused to help her. The next day shes pulled over by the police for her taillight. I guess people like David Firestone don't exist in Botetourt anymore.
The staff here was fantastic when we stopped in for a diagnostic check. We unexpectedly found ourselves stranded there for over an hour due to car trouble, and they hospitably welcomed us in from the cold while we dealt with the issue. A couple of the employees provided helpful recommendations, even though the store was busy. Consider these folks if you need auto parts!
I like shopping there, most of the time. Most of what I need and use is in stock and available. My only problem with that store is sometimes the associates don't seem to show any sense of urgency. If no other customers are in the store, and they are not throwing freight, it takes a bit before I see someone come from the back. It's not all the time, and not all the associates. It's just sometimes they don't seem to care. I'll continue to go there because it's close.
Wonderful folks. I showed up as they had already closed and we're mopping the floors but banged on the door and they came out with their computer reader for my truck. They read the codes on the computer and told me what was wrong with my truck. After knowing what was wrong with it I made plans to have it Repaired. Tried myself at first but the trucks computer was too technical for me. It was nice to know what the problem was so I felt more at ease. Got the truck fixed and drove back to Massachusetts.
We needed pieces for our trailer that we are hauling. And two of them out of the three, because the other guy was busy was really caring and worked hard to find the pieces that we needed. I give them a 5 star rating. They are awesome and very nice.
Have yet to be disappointed here. If they don't have what I need, they will make sure to get it by the next day. Staff is always willing to help, and will you give their advice or tips on a repair when asked. Awesome group of guys here.
I came in with my my mom and dad who had to drive me because my car key was literally stuck in the fob and would not budge. Long story short, the battery was not the problem, but Dustin was able to retrieve my key, essentially giving me back my wheels. He was very friendly and very patient, even cracking a few friendly jokes. Definitely much appreciated his customer service.
Clerk was very knowledgeable and quickly gathered the things I needed. The also were honest about some things I didn't really need to do the job and saved me some me some money. - Blade Wright
Awesome place. The staff is friendly and knowledgeable. Anytime I've needed any help, they've always been there with the right parts and the right answers. Very knowledgeable, friendly, and experienced. I highly recommend advance Auto.
Recently I went to this store to get a part for my wife's car. The young lady there took about 45 seconds to tell me she couldn't get the part needed and recommended another parts store completely to try. Called again today and she gave me a price on a different part but claimed she couldn't get. Yet again, recommended a different store. I have a hard time believing they couldn't get a bottom radiator hose and a brake booster. I typically use fisher auto parts but both times were times they were closed. Just seems odd you'd would refer a customer to your competition.
This place is wonderful and I don't know how they were able to find so many knowledgeable, helpful, and patient people in one area, gather them all up and put them in one store. I don't go anywhere else for automotive things and more. They have some great treasures that I never would have thought besides all of the things for vehicles. This may sound silly, but I found a hot wheels car that was made to look like a rubber duck and I have not seen another one anywhere besides ebay. I smile every time I look at it as I am just talking about it now. The sales they offer a lot of times are just fantastic and I find myself stocking up on things I didn't think I needed however I was so grateful to have on hand for certain tasks. I appreciate how amazing everyone is and how they can know so much about every single vehicle! My head would spin!! Again, their patience and willingness to share their knowledge is more than top notch customer service and I have to wonder if they get paid enough. They certainly act like they do but I think some government funding should go there as extra. I like going to Google for answers and I am grateful I have them as my backup when I'm ready for the actual real answers, lol. Keep up the great work everyone!! You are all awesome! And the girl there.... Keep her forever!!! She adds the perfect balance!! My daughter fell getting out of the car and I knew I was on my own with attempting to soothe her until the girl there swooped out with her superwoman cape on and was so sweet. She just jumped into action with me and in no time, my daughter calmed down and was smiling. That was the best thing that could have ever happened and that's a big reason why I will only go to that store. You guys all rock!!
They were great! Drew was extremely knowledgeable and explained everything thoroughly. Tim got my new battery installed, and I was so pleased to have my issue resolved quickly!
Had to jump my battery to get there. Purchased a new battery that they promptly installed. Had an issue with after market alarm in the truck but they trouble shooted it and got me going. Only thing keeping from 5 stars was the price for the battery $220 which seems high but service was outstanding.
The staff on hand was very friendly. They offered to help me find what i was looking for as soon as i walked in yhe door. The salesperson i worked with was knowledgeable.
I was traveling on vacation with my mother & sister. We had a dead battery got a jump start and was told AA would change it for us. So we drove to AA they said they couldn't because of the type of car. My Brother who is a mechanic says they are full of BS. We ended up going to another place that not only changed it for us it was almost $30 cheaper.
Pretty standard AA. Try to get part numbers for what you need if you don't want to stand in line to wait for a clerk to look it up for you. Some don't like that, some don't mind. It actually saves me time to have them look it up for me. It'll be googoo to get in and out of there once the Sheetz is built. It's crazy stupid in that area now.
The manager at this store is very rude and acted like he didn't want to help me look up a parts name so i could go to a local dealership and know what to ask for when i got to the dealership. He is really a rude person and acts like he hates his job. IF I WAS SOMEONE THAT NEEDS A PART PLEASE PLEASE AVOID THIS STORE AT ALL COST BECAUSE THIS GUY WILL NOT HELP YOU AND IF HE DOES HE WILL BE VERY RUDE IN DOING SO. I will be calling a higher branch of this advanced auto parts ans notifying them how rude and unhelpful this guy is. SO STAY AWAY FROM THIS STORE!!!!!!!!!!!
If they can't find the part they sell you other items which do not work on your vehicle. If you question this they will make you the butt of their joke. Even when the manufacturer tells them they are incorrect. Very arrogant and rude manager. Go somewhere else where you will be treated better.
You will encounter a variety of employees with a large variety of knowledge when it comes to auto parts and Automobiles in general. General Lee I try to get information from the manager or anyone who doesn't look like they just graduated high school. Advance Auto Parts does test individuals before they are employed. The test is multiple choice and for the most part not very difficult to come up with the correct answer. Because of this they do hire some people that basically have little to no knowledge of cars, car parts, or how internal combustion engines work. Honestly I'm not sure exactly which store I am reviewing at this moment but I can tell you that the store in Daleville on Route 220 has probably the best staff that I have encountered in all my visits to Advance Auto Parts stores which range from Ohio right on Lake Erie all the way down to and everywhere in between. I like Advance Auto Parts for the most part there are however some not so desirable parts that they carry that are inferior and of course they do this to save money. Generally if it's made in China it is a crapshoot whether or not the part is going to be good or not. I wish the managers at the stores would have more employees working a register especially when it gets busy. Otherwise Advance Auto Parts is a find place to shop for Auto Parts just make sure you don't get the super cheap stuff if your car needs OEM.
I ordered a washer reservoir along with a pump and sensor from Advance Auto in Daleville. Chris assured me that order would arrive the following Friday. Saturday morning I go to pick up my parts so I can fix my Tacoma before I go to work only to find out that he didn't order the right reservoir, not did he even order a sensor. Not that it matters, considering the reservoir lacked a port for the sensor, and because the sensor is directly connected to the wiring harness that then connects to the pump which also lacked the rubber grommet that seals it into place. I went over the entire thing several times telling Chris exactly what I needed but I guess that's not enough. I won't be buying anything from advance Auto ever again. I would give them no stars, but unfortunately you must offer at least one star to write a review.
I have NEVER had the luck of waiting less than 10 minutes to get any service, just recently I was purchasing off-the-shelf stuff that I picked out myself (didn't bother any store employee for help) and by the time I got to the counter the phone rang, well now I had to wait while the phone took precedence over me standing right there at the register. As the only auto parts store around it's going to be hard to avoid but this place will now be my LAST stop.
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