I DO NOT RECOMMEND THIS PLACE GO TO THE NEXT! Very very unprofessional I called and asked if they had a car in the lot and they didn’t even answer they hung up on me mid question. The guy who answered was very rude and sounded like an old hog.
What a mess! Overpriced used parts, body parts are damaged, scratched and rusted. They will not help loading! Over the phone they said parts are in great shape and I ended up refusing paying for some parts because of condition.
NOT recommending this place, waste of time.
Took 3 calls to get an answer said they will check on a drivehshaft and call right back 2 weeks later I’ve found another source because I still haven’t received a phone call back!
Recently purchased a part for my mothers car, she didn’t end up needing it (mechanic told her wrong) and we were under the impression if it was tried but didn’t fix the problem she couldn’t return it but it wasn’t even put in the car. They could’ve worked with her and refunded her money as it wasn’t even used. We should’ve looked at the reviews first. Lesson learned
Long story short I was in A jam when my usual salvage part yard fumbled a high value order. I called Shenandoah, and we met our project deadline. Friendly people. great service. Prices are reasonable. I couldn't ask for better. Be back soon.
Terrible place tbh, if your going to try and get cheap parts don’t go. I’ve been going here my whole life and see the prices go up through out the years. It’s at the point were it’ll be cheaper to get brand new parts or if the parts are a little cheaper there only by a few bucks. Might as well get the brand new part at that point. I use to love this place but the management and prices have made it a joke
The guy working today was a total joke. Walked outside of his building, instantly started talking smack about us. Very unprofessional, and the prices were barely cheaper than new. Ridiculous.
I needed a part for my Oldsmobile. Many places did not have the part I need. These people were great and they made sure I seen what I was buying before I paid. It was roughly a 60 mile trip to get to them but in the end it was worth it.
Look - it's a junkyard. I don't understand what half these people expect when dealing with a scrapyard, but clearly it isn't realistic. If you want something done right, you do it yourself. Thankfully, SAS is one of the few yards left that lets you pull your own parts, which not only saves on costs but cuts out the middle man and alleviates concerns of having the part damaged during removal or improperly removed. SAS also has a fantastic selection of late 70s to early 2000s vehicles, with a little bit of newer stuff. Organizationally, the yard is semi-chaotic but still more than navigable and stuff tends to be mostly grouped together by manufacturer. The management is what can be expected from a scrapyard - nice, honest people who will gladly help you whenever you need, but are absolutely a little rough around the edges and suffer from disorganization. If you need to know whether they have a part, I advise just going there and looking yourself. The inventory system they use is far from accurate, but chances are you'll probably find what you need by looking yourself. If you want to overpay and let someone else hand-deliver you a used part that ends up being completely incorrect, go to Staunton Wrecking or the place in new market. The prices at SAS are well within reason and if you take the time to pull the parts yourself, the cost can be easily negotiated. I've gone here dozens of times over the years and will continue to do so. One worker even took the time to bring me a cold water as I was busy pulling an intercooler from a Passat on a hot day. To the other reviewers, stop expecting a scrapyard to be the epitome of organizational excellence. Go to the yard yourself, talk to the employees, pull your own part.
Called twice for a part the first time I was hung up on. Second time I was told hold on and waited one the phone for 5-10 mins. Read the bad reviews and stear away from this place. Will go to pick a part I Fredericksburg.
Worked in the automotive industry for years! Dealt with many junkyards, and I have to say this place was great! Organized, prices are reasonable for used and the guys are super nice! Definitely recommend them if you need used parts!
I've been calling repeatedly for a period of two weeks and was told that someone would call me back and let me know if they had the part I needed. No one ever called me back at any point or time. That are a joke!
They do not follow through with orders. I have heard all bad things about them, and decided to give them a chance. I had ordered a motor from them and two weeks into phone calls with them and talking with the "owner", that motor was still not out of the vehicle. I recommend saving your time and spending a little extra money somewhere else.
The staff is kind and polite and great at sharing there input one certain parts that you ask about. The yard is clean and organized to me anyway, for which I have seen worse. Just a word of advice wear jeans for most places in the yard. And I believe that the prices are fair, on most items the prices can be improved, and that are good about keeping the yard clean so that nobody gets hurt. And when you call for a part they 're able to remove the part for you and have it waiting there for you.
Ty so very much crystal nathaniel steven grandma and my tool man dalton. U guys not only tear em apart but u can put them back together and make them look like they r showroom floor again. Kudos to the entire team and thanks once again. Ann n M
The Prices are terrible and the customer service is awful, never going here again. They apparently thought I was "Stealing" when I looked at some vehicles and asked for prices of parts, then I turned them down because of prices. Do not go here......
I've been waiting on a Ser of heads for two plus weeks. Keep getting run around and paid in advance so of course they don't care. Would mot recommend anyone going there and if you do, DO NOT PAY UNTIL PART IS IN YOUR HAND!
I called about a paring light assy for a 2004 crown vic was told it would be $45.00 I can get a NEW one for $28.00 I told them that and they were like well just go get the new one....so I will!! will never call the again for anything
Terrible customer service.They sent me a spindle/ knuckle with the pinch bolt for the ball joint sheared off and seized (the same exact reason I needed one in the first place). The genius that answered the phone said to ship it back and they would take a look at it. The cost to ship it back was the same price as the part. Do yourself a favor and call LKQ. One star??? NOT
