Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used car inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) — Sam is one of the very best. He gets my highest recommendation.
Terrible customer service.
Called and asked for a manager or owner, the person on the phone said “no one available” I asked when I can call or if I can get their contact info. They said “no one available”
It’s people like this that ruin the images of used car dealerships.
I was looking to buy over dozen cars for my Turo fleet, guess I’ll go elsewhere.
I stopped here in a pinch and was able to tour the inventory without any hassle. Owner didn't mind my German Shepherd tagging along with me. Thanks for the assistance!
Newly arrived in the US, Sam sold me a second-hand car for a fair price, was super helpful and really honest. I cannot more recommend to step-by if you want any mechanical advice, buy a car or simply want to not be screwed-up by usual clinic-car franchise. Thank you Sam again.
I cannot give enough praises on what outstanding customer service I was given. I had a unique issue that I could not get an answer from anyone. I called this dealership Randomly , because of it being open 24 hours. I don’t live in Virginia. The owner Sam called me back and answered all my question and gave me all the information I needed. If I lived in Virginia you better believe I would buy my car from him. It’s a great feeling to know that we still have people that care and want to help even if it’s not benefitting them. Thank you again Sam.
While struggling with the more commonly used rental companies and ending up frustrated we walked in Sam's Car Service. He welcomed us with genuine friendliness, understood our problems and wishes and went out of his way to make us a deal that suited our needs. The car he provided us with was reliable, easy to handle and very fuel efficient. Thanks again, Sam, to help us out and we send our regards from Belgium!
I bought a Ford Focus from Sam, who gave a great deal on a car with very low miles. He went through all the pros and cons of the cars he was selling and gave me some great tips on how to save your clutch on a manual car. The Ford has been running like perfect, even after I drove it down to Florida and up to Quebec.
Sam was quick, knowledgeable and willing to put in the extra time to do the job right. Would highly recommend. He even offered tips and tricks to further help me maintain my car at no profit to him. He was willing to be inconvenienced and come and fix a flat on a military base and go through the hassle of visiting paperwork! Excellent!
Horrible service, this guy just wants to get paid. Obvious this guy started his towing service on his own and probably is trying not to report his earning because he doesn't take purchase orders.
He also doesn't take credit cards. Over charges for towing services. Only works with certain insurance companies. He also has a different company listed on the web so you don't know you are calling a CARS USA. Look somwhere else for your towing needs.
My car died in my garage and wouldn't start. Sam came out quickly and helped me push my car out of the garage and position it perfectly for him to load it up on his flat bed truck. He took extra care with my car and I was really impressed with how friendly and careful he was with my vehicle. He dropped the car off at a mechanic shop of my choice. IF I COULD GIVE HIM 6 STARS I WOULD. He really took care of me, and while I hope to not need tow service again, would gladly call him again if I ever needed it!
Best mechanic and shop I can ever hope for, great personality all professional best deals of a car my first car having to be here great salesman great everything whenever I need help I always come back rain,snow and whatever else the man always helps out the end
I cannot thank Sam at Auto USA enough for his help last week. My insurance company reached out to Auto USA and he responded immediately. I went from stranded on the side of I-66 to him arriving within 20-minutes. Additionally, he went out of his way to get me safely off the freeway to a meeting location for my family. THANK YOU SAM!
Rented from here nearly 10 years ago on my first trip to the US from the UK, at an age where the national rental companies were going to surcharge me and limit my daily mileage. The rental car took me coast to coast and back without missing a beat. Excellent, friendly customer service - if I'm back in the DC metro area I'll rent from Cars USA.
I got a fine deal on a used pickup from Sam, the owner, who was personable and went to great lengths to properly prepare the truck and file the necessary paperwork. He sent an employee to Baltimore to pick up new tires for it the day before I bought it. He gave my wife and I a ride to a small restaurant to wait while he did the paperwork and picked us back up when we were ready. Buying a car can be pressure-filled and hellish but my experience with Cars USA was relaxed, hassle-free, and friendly throughout. If I lived locally I would trust them without a doubt to service my vehicle.
This place is great! They were quick on professional when towing my car and even better in servicing it. They fixed my car without expensive parts or service fees. The owner Sam is fair and honest. I highly recommend using these guys. Nice to finally have a auto shop I can trust!
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