I never thought I’d give a 5-star review to a towing company, but these guys simply did everything right. My registration was way expired, so the police spotted my car on the street, gave me a ticket, and called for a tow. The truck showed up early and towed it smoothly before I even woke up.
When I went to pick it up I met Will - calm, friendly, chill dude… explained everything clearly. He showed me pictures, walked me through my options, and offered a helpful solution. I felt some empathy and treated me like a person - something you don’t often get with towing companies…
I had to go to the DMV next door to get a permit, came back an hour later, paid $175, and got my car back in the same shape... For something that had to happen, it really wasn’t a bad experience at all.
Thank you, Will. Keep being a kind and decent human… especially in a tough job like this where people, softly speaking, aren’t always kind to someone who towed their car.
If I could do 0 stars I would. Two weeks ago, I had the pleasure (note the sarcasm) of my car being towed to Redman Fleet Service Inc., 4000 S Four Mile Run Dr, Arlington, VA 22206. When I showed up the next day to retrieve my belongings, I was greeted, if you can call it that, by a delightfully unprofessional desk clerk. A Caucasian male, somewhere in the 30-40 age range, who seemed deeply offended by my mere existence.
Now, I get it life is tough, jobs can suck, and sometimes people just aren’t thrilled to be at work. But is basic courtesy too much to ask? I was polite, yet this guy acted like I was personally ruining his day just by standing there. After an accident (which was not my fault, mind you), the last thing I needed was attitude from someone whose only job was to open the door and assist customers. Even my insurance agent commented on how horrendous their customer service was.
So if you ever find yourself needing their "services," brace yourself because professionalism is clearly not part of their business model.
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