Brett was very professional and helpful, especially since I'm one of those people who forgets to take things they need out of the car . The car was ready sooner than promised, and everything is working great so far.
Thank you so much to angelica and Roxana for all the help from scheduling to answering my all question. You guys made the process so easy and my vehicle looks amazing thank you Willie and team!
Great people, great service. The facility was very accommodating in getting my car in for repairs and Roxana was amazing, waited after hours for me to be able to get my vehicle.
This place is great! I came in earlier today with an unusual request, was looking for scrap cardboard sheets for my granddaughter. The front staff were as friendly as could be, they got what I was asking for and within a few minutes brought out a dozen or so large sheets. Strange request by me, handled graciously and effectively. Great spirit, thank you!
I had the best experience here with the help of Willie Strom and Roxanna Hernandez. The customer service was outstanding and the price was reasonable for sure. Thank you!!!
I had a great experience at this facility! The front staff is incredibly friendly and helpful. Special shoutout to Willie Strong and James for their outstanding customer service. They were both super attentive and made sure everything went smoothly. I really appreciate all their hard work, and I would highly recommend this place for collision repairs. They definitely earned my trust.
I want to express how satisfied I am with the excellent work done by Caliber Collision. From start to finish, the service was very professional, and the results exceeded my expectations.
I would especially like to recognize Mr. Willie Strom, who was excellent at his job, very friendly, and always communicative with me. At all times, he kept me informed of every update regarding my vehicle, which gave me great confidence and peace of mind.
I highly recommend Caliber Collision because they are very responsible, reliable, and truly care about providing quality service. Thank you very much for such a great experience!
Nobody ever wants to get into accident, but CC made this process very easy. They do quick estimates which take about 5-10 minutes, and scheduling a follow up for the work to be done was easy as well. The work on my bumper was estimated initially to take 3 weeks, but it was completed within 4 days. Communication was prompt and Willie Strom was so fantastic and thorough. They really make you feel like they care about you! Thank you!
Hey good afternoon, I wanted to give a thank you to Willie storm, he was really helpful. He guided me through the step because it was my first time and took an estimate of my car. He kept me update on the car repair and the day it was going to be ready for pick up. It was good experience for a first timer and appreciate all the help from Willy and for helping me get my ca fixed
Willie was an amazing service advisor he answered all my questions and made the process easy and stress free.thank you for everything will recommend this location
The professionalism and superior work of Caliber Collision is outstanding. I don’t believe I would have found a better business in my area to take care of my needs. From the initial process of examining the vehicle and providing estimated cost to the completion of the work, including care to the interior was excellent. I felt like my vehicle was “showroom ready.” I elected to be provided frequent updates and found that very helpful. There was a glitch in communication at one point but that issue was resolved quickly and to my satisfaction. I would not hesitate to recommend or refer this business.
I brought my car in to repair the bumper and the blind-spot monitoring system. The shop was precisely on time with delivery and kept me updated daily on each stage of the repair. The workmanship was impeccable—top-notch quality and attention to detail. Excellent service from start to finish. I fully recommend them and will return for any future work.
Highly recommended, I had a great experience at Caliber specially working with Afifi . I believe it’s rare to find someone who brings professionalism, kindness, and positive energy in his role.
I came in with my bumper hanging off and they were able to reattach it and get me back on my way. Very friendly and helpful staff! Definitely recommend!
I wouldn’t recommend. Isaiah promised me an estimate 2 days ago, never heard from him or anyone else. He looked at my car and told me I needed to let my insurance cover it, after I had already told him I wanted to pay out of pocket. It’s my decision how I want to pay for repairs.
I reiterated that I wasn’t going to have my insurance cover it, he didn’t seem to please with that response so maybe that’s why I never got an estimate. It’s shop like this that is partly responsible for why insurance companies overcharge customers. He wanted to use my insurance to get more money. Again, I wouldn’t recommend!
Great experience getting my car repaired after my first accident. They communicate every step of the way. I never had to contact them. And my car was ready 3 days earlier than estimated. Brett was very professional. And my car looks great after they replaced virtually the entire right side.
I had came in with my bumper half on, I know nothing about cars and what I needed but with the help of Angelica I was able to walk out that same day with more knowledge and a fixed car !
They did amazing on my repairs, vehicle looks brand new! On top of that their communication throughout the process was excellent! Angelica and Afifi were extremely helpful
I had probably one of the best and longest repairs to be done. I initially took my car in back in Dec of last year and the same day they called me back because the manufacturer didn’t have the parts available due to fact of how new the car was. It took nearly 9 months for Acura to manufacture the part. I got calls every 3 to 4 weeks from Brett the representative from caliber of updates and him just basically trying to do his job. I have never seen this level of commitment and communication from any individual, much less a car repair person. I honestly have never been more impressed. Finally after getting the part in, it was incredibly smooth and efficient. I got constant updates via text and call. When the car was ready, he let me know, and was waiting for me to arrive to hand over the vehicle. It was washed and clean and in much better condition than I even left it. They won a customer for life.
I came in due to a hit and run accident on the side of my car. I had Roxana help me out and explain things to me. She had been super helpful and polite with everything that had happened with my car. Over call gave me such a good customer service experience.
Good Morning My car was damaged last week during the night by a hit and run. I decided to get an estimate at Caliber Collision where I did repairs previously and pay out of pocket to avoid a claim of any kind. The receptionist there is very knowledgeable and professional who helped me out. FiFi gave me an estimate. My bumper was restored better than new in 3 days much earlier than expected. My car was detailed beautifully. This quick service saved me money on the rental also. Great service and very professional. Thank you.
Overall, I had a great experience at Caliber. Angelica greeted me like I was a valued customer, even though she didn’t handle my claim, she still answered my questions with patience and clarity. I believe it’s rare to find someone who brings professionalism, kindness, and positive energy in her role. My vehicle turned out just how I wanted it and I appreciate everyone at Caliber. Thank you guys
I had an amazing experience with Caliber Collision on South Four Mile Run Drive. From the minute I dropped my car off to the moment I picked it up, the entire process was smooth, professional, and surprisingly quick. These guys are true experts at what they do. My vehicle had a noticeable scrape and dent along the side, and I honestly wasn’t sure it could be fully restored but when I got it back, it looked flawless. The paint matched perfectly, the body lines were clean, and everything looked like it had just come out of the factory. Their attention to detail is seriously next level. Well done
Absolutely blown away by the professionalism and great work by the team here! Not only did they get this job done super quick and faster than expected, they also did it with a smile. Thank you!
I was in a hit-and-run head-on collision. We had our vehicle towed to Caliber after business hours. The next day I was contacted by Caliber and they began to work with my insurance on a daily basis. Winston texted and called me every step of the way. Everyone I spoke with was friendly, courteous and helpful. I highly recommend Caliber Collision for all your auto collision repair needs.
If you have a luxury vehicle, do not go to the establishment. They shop a majority of the work out to Mr. Tire. When I took my vehicle to the dealership, they told me I needed new tires and a new alignment. Call caliber collision, they say that the dealership is looking for money. Ask them to semi my alignment information never got it. You guys didn’t do a good job and you don’t stand by your life time warranty. Shocking how they put on a separate tire that doesn’t match the other 3. Not only did they not match the tire for the tire that they changed but they also destroyed my rim by not using the proper equipment/tools just drilling into my rim.
I highly recommend Caliber Collision for auto body repairs. Was struck on the front corner of my new SUV and initially only selected them for my repairs because they were recommended to me by USAA. From start to finish Caliber provided excellent customer service and kept me well informed of my repairs through the entire process. Work was performed quickly and I can’t even tell my accident happened just one week later. Been to other collision repair shops in the past and will only be going to Caliber from now on.
I had a frustrating experience with Caliber Collision at 4072 S Four Mile Run Dr, Arlington. As an auto body shop, car repair, and maintenance facility, I found their service to be unsatisfactory and incompetent.
My car was broken into on December 11th, 2022, and I had to take it to Caliber Collision for repairs. While the repair work was eventually completed, the staff's poor customer service and support were the main issues I encountered.
From the moment I first contacted them, I was met with inadequate assistance. I found their support to be unhelpful, unreliable, and substandard. Despite repeated attempts to get updates and help, the staff's service was consistently lackluster and incompetent. I felt neglected and frustrated, as my concerns were not being addressed.
Furthermore, they received my car without knowing they did not have the capacity to fix it in a timely manner. They kept extending the date weekly, blaming the delayed parts for the delay in returning my car. However, the lack of communication and the unprofessional behavior of the staff made the situation worse.
Amidst all the chaos and poor service, Selynne was the only person who actually cared to help me. She provided me with the necessary assistance and kept me informed throughout the process. Her effort and support were commendable and the only saving grace of my experience with Caliber Collision.
Despite her best efforts, the overall service provided by Caliber Collision at 4072 S Four Mile Run Dr, Arlington was horrible. Their customer service was poor, with terrible support that was frustrating and unhelpful. Their assistance was unreliable, insufficient, and inadequate, which made the situation even more challenging.
In summary, while the repair work was completed, I would not recommend their services due to the poor customer service and support I encountered. I urge potential customers to consider alternatives. They need to improve their customer service and support if they want to retain their customers' trust and loyalty. I hope that this review will serve as a warning to others, so they do not have to endure the same ordeal as I did.
Caliber Collision in Arlington VA, took great care of me. They fixed my bumper, painted and more. Winston and all the staff there were very friendly and made me feel comfortable. The paint job truly made it look like a brand new car! I attached photos so you can see a before and after. Finding a good mechanic you can trust can be a challenge so I’m glad I went here.
3800 S Four Mile Run Dr Suit F, Arlington, VA
3900 S Four Mile Run Dr, Arlington, VA
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