My vehicle was trapped in the snow and my wheels wouldn’t catch a grip. I called this company and luckily Mike picked up and helped me out a ton! Very Professional and Quick. Thank you a ton brother!
Last night my partner and I got our car stuck in the snow after trying for nearly two hours to get out on our own. Calling Prestige Towing ended up being a total saving grace. From the start, everything was professional, easy, and the pricing was clear and transparent. Mike arrived quickly, was super friendly, and clearly knew exactly what he was doing. He got us out safely and made the whole situation stress-free. Huge thanks to Mike and Prestige Towing! Truly great service and I would highly recommend them to anybody from now on.
I get flat tires ALL the time because I am always driving for work on 495. Let’s just say potholes are not my friend. I have had HORRIBLE towing in the past and this was so amazing. I was connected immediately with their office and then the dispatched technician. Marcus was professional, helpful, personable and timely. Thank you so much! He even gave me one of those window hammers to keep in case of emergency. 10/10.
After being denied by two other towing companies due to how low my car was and waiting three hours, Brandon from Prestige Towing showed up and handled everything in under 30 minutes. He knew exactly what to do, was incredibly professional, and made the whole experience better overall. Thank you Prestige and thank you again Brandon!
Last month a driver for the company rear ended my car. As I stupidly did not have my phone on me, I relied on their driver to text me their information. He didn’t. When Amro the manager called me he tried to get me to not go through their insurance company. Once he realized that I had little proof of the accident, Amro proceeded to ghost me and when I did finally contact his insurance he lied about the whole thing. Do not trust this company.
UPDATED: Blew a tire. Stellantis Road Side Assistance dispatched Prestige. I called Prestige for an ETA and was told 35 -60 minutes. After 90 minutes I called and call was not answered. Instead, I received a text to "please text." I texted and did not get a reply. After 120 minutes, I got a call from the driver who gave me an ETA of 30-60 minutes. After 3 hours, I get a notification text that Prestige canceled the call. I did not get a text or call from Prestige.
UPDATE: I did receive a call from Prestige apologizing for the service. I appreciated the call very much. Based on that alone, I would give them another chance as the issues for this trip may have been Stellantis' fault.
Just had to have my car towed. Lucky for me, Johnny, with Prestige Towing & Recovery in Arlington, came to my rescue. Not only did he get to my car in a timely fashion - he was also so kind, patient and professional. I will be sure to use Prestige - especially Johnny - should I find myself needing a tow in the future!!
I had to take a moment to recognize the incredible service I received. My car broke down unexpectedly late at night in an unfamiliar area, and I was honestly stressed and unsure who to call. I took a chance on Prestige and I’m so glad I did. From the moment I called, they treated my situation like a priority. The dispatcher was kind, patient, and reassuring, and the driver arrived faster than I expected and fully equipped and ready to help. But what really stood out was how far they went above and beyond. The driver didn’t just tow my car, he helped me push it out of traffic, offered to call around for nearby mechanics, and even made sure I got home safely. In a world where customer service is often rushed or cold, Prestige Towing made me feel like I mattered. They didn’t treat me like just another job, they genuinely cared. If you’re ever in a bind and need towing or roadside help, this is the team you want to call. Thank you to the entire Prestige crew, you really did the most, and I’m beyond grateful!
I had an excellent experience with Prestige Towing & Recovery, especially thanks to Marcos Montiel, the tow truck driver. He was incredibly professional, kind, and went above and beyond—he even dropped me off at home before delivering my car, which was just a short distance away.
That level of service is rare these days. Truly gracious and helpful—Marcos deserves major recognition. If you’re in need of towing services, I highly recommend Prestige and hope you’re lucky enough to get Marcos!
Car broke down on 1/24/25 on the I395 bridge right before going into DC with my 22 month old son in the back seat. I have USAA, and their contractor (Agero), had first assigned my case to other tow companies. The wait times were over 2 hours for those companies and when I called to explain that I was stranded on the side of a busy interstate with a young child, they were unable to help make the time shorter.
When Agero assigned me to Prestige, I called the number and the owner immediately understood where I was coming from as a father and said not to worry. He said to just sit tight and he would make sure we got towed out of their as soon as possible. He kept his word and his cousin, Omar came by. Before even beginning to deal with towing the car, Omar first and foremost wanted to make sure my son was OK and asked if he needed anything like a bottle of water. That level of care not just for a customer, but for another person was very touching. I'm glad their are people like Omar and his family in this business where people are relying on them during the rather less "fun" parts of their lives. Thanks again Omar and everyone at Prestige towing. You guys ROCK.
Prestige was dispatched at 9:20am to tow my car that was broken down in the roadway. I called to check ETA, the man was very nice and said the truck was on its way and should arrive within 30 minutes, he told the driver not to stop. I called back over an hour later and he said oh yeah, the guy stopped, let me check and I'll get back to you. Radio silence. An hour and a half after dispatch, Prestige missed the 90 minute window. When Prestige didn't call back, I called to let roadside assistance know I still needed a tow and I'm still waiting, 5.5 hours and counting - with the car stuck in the middle of the road.
Thanks, Prestige! You made a bad situation much worse. And I see I’m not the only one they’ve done this to, see photo of Yelp review. Unreliable for people in emergency situations. And they insist it’s not their fault that they decided to tow someone else and just leave me stranded in the cold
Fantastic experience with my BMW M6 vehicle. Towing a performance vehicle has its fair share of concerns and the Prestige team arrived in quick fashion. They are familiar with towing performance vehicles and had the proper equipment. Very knowledgeable. I retain a card and plan to use them personally for any towing matters going forward. I highly recommend them to anyone who needs there service from luxury performance to regular day-to-day vehicles. I can’t speak more highly for the service me and my fiancé received the other day.
Dontay at Prestige Towing was amazing! He was so knowledgeable about my car and got it going in no time. He taught me what to do if I were facing this car problem on my own so I would be prepared if there was a next time. AND he is incredibly kind which matters always but esp when folks are stressed about their cars. Super talented car knowledge + amazing person is a special and rare combination in a person and I’m so grateful he came to save the day! Thank you Dontay!
My car was stuck in Tyson's Corner Mall Parking area during Thanksgiving weekend and would not start. A couple of days later, Mr. Dontay from Prestige Towing company came to tow my car and he was so professional and courteous and did an outstanding job of towing it to the Mechanic's place. I am very grateful for Dontay's outstanding service.
Great service. My car battery catastrophically failed. Joe I called USAA who contracted with Prestige Towing & Recovery, who dispatched Dontay. Extremely helpful, resourceful and efficient, Dontay provided speedy service and excellent advice. Thank you
If I could give 10 stars, I would. As I write this, it’s the night before Thanksgiving—the busiest travel day of the year. My truck broke down in the middle of the freeway, leaving me stranded. I called USAA and got connected with Dontay, who immediately assured me that my truck would be towed swiftly and safely to my desired location.
Things took a turn when my truck autolocked, leaving Dontay with a state trooper and about 15 minutes before the truck would be impounded. Dontay promised me he wouldn’t leave without the truck—and he kept his word. Shortly after, I met up with him, and he told me, “I have a way with people,” while firmly shaking my hand. He handled everything professionally and ensured my vehicle was safe.
It’s people like Dontay who restore faith in humanity. Thank you, Dontay, for going above and beyond. Keep doing what you do, and Happy Thanksgiving!
Dontay was amazing and very professional service. Identified a battery issue and got my car jump started and me on my way. Ended up not needing the tow but will contact him first thing in the future if needed!
Dontay did a fantastic job. Communicated with me prior to pick up, when he arrived for pickup, and when dropping off my car to the repair shop. Pick up was efficient (took all of 5 minutes) and he could not have been nicer. Highly recommend!
What a wonderful job done! In an industry full of bad , Prestige Towing & Recovery did what needed to be done WHEN it needed to be done while giving amazing customer service. Specifically from one of their drivers named Dontay. He was prompt, polite and overly helpful. If every driver was like him we’d all have a new love and appreciation for tow truck companies and their drivers. THANKS PRESTIGE AND THANKS DONTAY!
Dontay is an amazing guy, my jeep had starting yesterday, I called my insurance company and they sent him to tow my jeep to the dealership for maintenance. I appreciate him so much for the efforts he was very quick to come tow my jeep and he even gave me ride to close to my house which I appreciate so much. Thanks for efforts yesterday bro, you made me feel better.
I highly recommend Prestige Towing & Recovery for any of your tow needs & recovery. On time arrival and friendly staff made the whole process so effortless. Would call again.
I recently contacted Prestige Towing when my son’s car was in an accident. From the moment they answered the phone they were courteous, professional and helpful. I was making these arrangements from out of state and I can’t thank them enough. They kept in constant contact with me throughout and sent pictures when they arrived on scene. The price was fair and reasonable. GREAT JOB!!! I would highly recommend them.
Exceptional service from start to finish! I had the pleasure of using prestige towing & recovery when my car broke down on a busy highway, and I couldn't be more impressed. Their response time was lightning fast, and the professionalism of their team was unmatched. The driver who assisted me was incredibly courteous and efficient, making a stressful situation much more manageable. Not only did they tow my car safely to the nearest repair shop, but they also provided helpful insights and recommendations. I highly recommend prestige towing to anyone in need of reliable and trustworthy towing services. They truly go above and beyond!
When my car decided to give up on me, I called prestige towing and recovery service, and they showed up very quickly, in less than an hour. Not only did they swiftly tow my car to the dealership, but Marcos, the driver made sure I got to the metro. Friendly and efficient service, I highly recommend them for any towing needs you might have.
Exceptional Customer Service, professionalism and great rates!!! I want to take the time out to thank Amro and the team for the great service I received from start to finish. I was in a tough situation and needed my vehicle towed on short notice to the dealership and Prestige Towing & Recovery made it happen. Thank you for all of the courtesy updates/pictures and making things easier for me throughout the entire process. I will definitely recommend your services to family and friends.
I hit my car on a curb after work and recked my front tire. I called the services and a gentleman called me right away and came to get me. He was very professional, kind and helpful. I’ve never had this happen before and he kindly explained everything to me and got me to the right location. I had originally put in the wrong drop off location but he was very patient through the whole process. He service and very respectful.
Prestige Towing & Recovery exceeded my expectations with their prompt and professional service when my car broke down, ensuring a smooth and hassle-free towing process. They stood out by offering me a generous discount. Their exceptional customer service and genuine care make them highly recommendable for anyone in need of towing services.
When I found myself stranded on the side of the road in the middle of the night, the situation could have easily turned into a nightmare. However, Prestige Towing turned it around with their exceptional service. From the moment I made the call, they demonstrated professionalism and efficiency by showing up quickly, which was a relief in itself.
The driver from Prestige Towing provided what I can only describe as white-glove service. It's rare to encounter someone who not only takes care of your car with such attentiveness but also ensures you're comfortable and informed throughout the process. The driver was experienced, professional, and genuinely caring—qualities that stood out and made a significant difference in a stressful situation.
It has been a while since I've felt genuinely taken care of in a time of need. Prestige Towing not only met but exceeded my expectations. Their ability to provide such a high level of service, especially in the unpredictability of the night, speaks volumes about their commitment to excellence. I am incredibly grateful for their help and would recommend them to anyone in need of towing services. Their professionalism, efficiency, and genuine care set them apart in an industry where such qualities are a rare find.
This is the best tow company i have ever used! They’re the most courteous and friendly tow company you will ever encounter. They take care of you as a person, not just another customer. They helped me out for a tow and actually went back and helped me buy a new battery for my car. They only charged me for the tow and gave me a great price.
Definitely recommend using prestige for all your car needs.
3800 S Four Mile Run Dr Suit F, Arlington, VA
3900 S Four Mile Run Dr, Arlington, VA
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