Allen's Automotive in
West Rutland Township (VT)

10/10 would recommend! My car started overheating shortly before Christmas festivities, but Allen got me in and back on the road with no hassle and at a fair price. Also, Felicia was a delight to coordinate with. Rely on Allen, you won't be sorry.

Went in for a specific reason because i dont have heat blowing like it should. They didnt even do work for what I requested. And looked for other problems instead. Now back to square one to find a reliable garage that actually does work for what was originally requested. Yet had to atill pay for work that I didnt request. Never received original work done.

They are the best. Help me remember appointments and maintenance. Good folks.

I recommend Allens Automotive to anyone. The customer service is great. They go above and beyond to accommodate your auto needs. You will not be disappointed with their service.

Getting an appointment was quick and easy. I found the staff to be friendly and welcoming. Service was completed in a reasonable amount of time and with the estimated cost. I was pleased with the report I received after the service was completed, which was as thorough as the dealership. I highly recommend them and will return for any further routine maintenance on my vehicle.

I had a wonderful experience getting my inspection sticker at Allen's Automotive. Logan was very knowledgeable, communicative and polite. He was able to give me a same day appointment and even printed out the $20 first time customer coupon for me!

We had an emergency! We traveled over from out of town. Our vehicle started making a loud whining when I would stop or turn. I know nothing about cars for the most part. I called Allen’s they were busy and not sure they could get to us. My kids needed picked up in about 2 hours. This place stayed late to help us and offered us a rental car to go get our kids. We not only got customer service; we got the full humanity package. 5 out of 5 recommend!

I was very happy with the service (State inspection) that I received at Allen's Automotive. They were very professional and sent me a text that explained everything that was included. I won't hesitate to use them again in the future. Note, having run my own business (Photography) way back when, I know a little something about good service.

I recently brought my car to Allen's auto for the first time to get it inspected. I was beyond impressed with their speed and service. I knew I had a grocery list of issues with the car but they sent me a super cool link showing me all the state inspections required and all of the inspections I needed done to get my sticker. I didn't have to call over and over like other places just to see when my car would be done. They stayed in close contact letting me know how everything was going with my car. The price was very fair and my car was complete when they said it would be. They even had the sweetest little waiting shed with ac, a tv, and heat for the winter. I highly recommend Allen's auto! They are amazing!!

I've brought my Volvo to Allen's a few times over the last couple of years and have always had an excellent experience. Felicia, Logan, Mark (and others) are responsive and thorough and provide top notch service across the board. Highly recommended.

Happened to vacationing with my wife for the weekend when I happened to run into some unexpected trouble. My back driver window went down and wouldn’t come back up and on the drive from NYC I hit some debris that knocked my heat shield down. I called them promptly at Friday around opening time and Felicia told me she could work me in though it’s a busy schedule that I could take the loaner while I drop my car off. I explained the issue to them and just asked for just the bare essentials to get my car back to NYC. They got my back window up and informed me my regulator cable was broken and they were able to secure my heat shield properly so I could drive again. Thanks to both Logan and Felicia for their attentiveness and patience. They are definitely big on the customer service side and that loaner vehicle comes in clutch when you still need to do some running around. All in all a great job and a great interaction with these lovely folks. Would recommend them for certain. Thanks to Felicia, Logan and the Allen Automotive Family!!!

Highly recommend! Thoughtful, kind, and trustworthy auto maintenance. They are also conveniently located within easy walking distance of a park and library so I've got something to do while they work on my car. (They have loaner vehicles too but they are so quick I only need to occupy myself for a couple of hours!)

Edited to update: At first, I was decently impressed with their customer service and work. But after the last visit I had with them (4 months back now when I made this review), I'm left frustrated and still need more work for which they won't cover unless I dump more money. I was told repeatedly they never touched certain things on my car when they did ( it was charged on my slip and/or messed up from them) or I was told I never mentioned that when I clearly did. Example: my return fuel line was disconnected for months (no idea how it lasted that long without issue...) finally popping off and pouring half a tank of gas all over my car/the road. Luckily, my kids and I weren't hurt. But I was gaslight into thinking they never did wrong when they were the only ones to touch that hose in order to replace a part behind it. Or when I asked them to break down and reseal my tires.. I was charged for it, but when I told them my directional tires were put on backward and still leaking, they denied ever even touching them. So, was I charged for nothing? Or just poor work that they won't take credit for? Never mind the fact I was told twice now by them that Im not leaking fluid (mind you i have to replace power steering fluid every other day) but all of a sudden after this last time taking it to them to complain, now it will take another $500 to fix something I just paid them over $4000 to fix... I'm over the games. My service will be taken else where from now on✌🏻 Their customer service is always wonderful. I love that they have the loaner vehicle available, it made the hassle of dropping off/picking up so much easier. A little on the pricey side compared to some shops but from the few times I've been there it seems worth it!

After my regular mechanic could not fit me in a few years ago I decided to check out Allen’s and now I would never go anywhere else. Amazing service, great repairs, and reasonable prices. I love their honesty and the full inspection done at every visit. It has caught things that could have been dangerous, but weren’t.

Excellent advertising brought me to check into Allen’s Automotive. Impressive reviews were found when checking on line. Service representative was very helpful and friendly and service was excellent. My husband and I had a nice waiting area away from the garage and were kept informed of status of our vehicle’s condition and work performed. We felt that the cost was reasonable and competitive with other service garages and look forward to doing business with them again.

Awesome experience! Allen's was able to service my vehicle right away and even provided a loaner vehicle to help me get to work. Allen's fixed the problem and got my car back to topnotch order. Allen's also did a multipoint inspection and emailed the diagnostics report to me! Thank you!! Definitely one of the best places in the Rutland area to service your vehicle.

Pleasant experience and I will be takeing my car there again. I like the fact that it is very easy to call and ask questions, as I did several times, I didn't have to go through a long menu or leave a message and keep trying. I love that. And my car was serviced for less than the estimated price, also they even erased the notification for me. I've brought it places before where they just leave the notification and I have to figure out how to erase it myself.

Simply put….THEY ARE THE BEST! This was my first time using Allen’s Automotive. I had just bought a used car and after a week of driving, the front differential started to whine. I found Logan, and with a thorough diagnosis it was found the deferential to be shot and needed to be replaced. Logan has a calming presence. He researched and found a replacement quickly! Within a couple of days it was serviced “with a loaner”. The estimated work was extremely fair and it was repaired sooner than I thought…well done!!! I’m a fan forever and they’ll be doing all my work. The very best to all of you at the shop!!! Bob G

I had my used Kia soul, that I just bought through Carvana, looked over by Allen's, despite the "150 point check," that Carvana did. Allens auto also gave it a clean bill of health! It was easy to schedule the appointment, that took about 45 minutes and I paid around $70. Well worth it for the piece of mind, that the car was a good buy! Thank you Felicia and staff! I'll be back for my inspection soon!

I use Allen's Automotive for all my car's repairs, inspections, etc. The staff does excellent work and I always get appointment quickly when needed, Felicia has a wonder rapport with the customers, is very friendly, and is very knowledgeable about the business, vehicle parts, etc., The mechanics are wonderful and have always provided a wonderful service. When I moved to West Rutland, Allen's was recommended to me and I would certainly recommend them to anyone to service their vehicle.

As I have said many times, "The professionals at Allen's automotive are amazing! We take both of our cars to them for service, and they never disappoint. They are thorough and perform high quality work. I highly recommend that if you need automotive help, go to Allen's Automotive... you won't be disappointed." Just had some additional work done and my car is driving awesome!

I recently brought our car to Allen’s Automotive for them to check out a minor rattle in the front end. They addressed the problem, and to my surprise, they actually checked over the whole car. There was a seal leaking on the right front trans-axle. They had a picture & sent it to me, and we decided to go ahead and replace it. Corey & Felicia kept us informed on the situation & parts ordered .Job completed and we are very pleased with the results and their professionalism.

Absolutely amazing people to work with. I am out of state had my cars son towed there to get looked at. They made time to check my son's car out and came back with fair pricing. The issue turned out to be something that the dealership where I got the car from could help with, so I went that route. However, they were patient and understanding with my while I planned to take care of everything to get my sons car as I am out of state. They were very honest and accommodating from the start. I highly recommend you use them for your auto service needs, I know we will in the future.

Allen's Automotive is great, period! I have an older collectable vehicle and decided to set up an appointment to have some work done on my steering. They got me in relatively quick and completed the work on the same day. All of what they did was spot on and exactly what I was expecting. The technicians are knowledgeable and thorough in what they do. They're pricing is extremely reasonable. They all do a great job and are very pleasant to deal with. I'll definitely be returning with any needs for my collectable vehicle in the future!

It took me years to find a mechanic I could swear by when I lived in Maine, and when I moved to VT I never thought I’d find another with the same qualities, but I can now say I’ve found one in Allen’s Automotive. My vehicle’s acquired a slew of problems over the years, and Allen’s delivered top notch service in their thorough diagnosis of the most efficient way for me to get my truck back into ship shape, and their consistent communication with me during the repairs process. They were transparent, super friendly, and heard out all of my concerns. I can now trust that my truck’s in very good hands going forwards. Felicia and her crew are an outstanding team to have in my (and your) corner, and I will absolutely be back!

I like to promote local businesses that have provided me with good to excellent service. I am here (August 2023) to once again report that Allen's Automotive did an excellent job of replacing the master brake cylinder on my 1972 MGB. I have own the car for 47 years and my serious wrenching days are pretty much over. Felicia, Brian and the techs listen to my concerns and allow me to provide some hard to source parts so that the car isn't off the road for too long. Car was in and out in two days. I am a very satisfied customer.

I was thoroughly impressed with the service at Allen's. Being new to the Rutland area, I asked a friend for advice on where to bring my car. They highly recommended Allen's so I figured I would give them a shot. Right from the start, scheduling my appointment with Felicia was very easy. I received a reminder the day before my appointment, which was greatly appreciated. When they initially went over my car when it first went into the garage, I was given a complete and detailed list of what I needed to pass inspection and then additional work that could be scheduled later. As promised, my car was ready at the end of the day! I scheduled to have the additional work done the following week, once parts were ordered. Once again, I had my reminder to drop off. And before the end of the day, Felicia called me to say that they needed a little more time and would not leave the shop until my car was done! I felt guilty, because they had to stay late, :0) but very much appreciated that they were true to their word and I was able to pick my car that evening. And they have followed up with me since then to make sure I wasn't having any other issues. So, I highly recommend Allen's Automotive. My Honda has 214,000 miles on it, and I will be entrusting its care to Allen's with the hopes I can get to 300,000!