After many tows over the years from R and D for either my vehicles or others vehicles via my AAA membership, I'm glad to say the service is always excellent, the tow drivers are always quick to arrive, courteous and efficient. My last tow by Kyle was as expected- he was kind, friendly and efficient.
I needed a jump as my battery was dead due to cold weather. R and D was sent out via my AAA roadside assistance coverage. The roadside technician was kind, courteous and helpful. Considering it was an early morning issue, I appreciated the quick response time. Would definitely recommend for roadside assistance
R & D Automotive, my car was perfectly fine. It had a ESL failure whilst parked my driveway right after I drove it fine from dunkin. It got towed to your shop and the ESL was repaired but damages were made to the car, likely during towing, that were not present prior. You failed to fix these damages you caused. I paid $487 for the car to become undriveable due to your shop. You will NEVER be recommended ever. Scammers, con artists, terrible customer service. They have no idea how to work on cars. You are better off watching youtube tutorials than giving these clowns even a dime. I DO NOT RECOMMEND unless you own a honda. The only cars they can work on compitently
Stopped here mid road trip and the shop got me in and out quickly to get back on the road. Reasonable pricing and they explained everything they were doing and what was wrong with my car. Mechanic drove it after to make sure his work fixed the problem. Nice and helpful people!
Had my car emergency towed from Whitehall NY last week. Truck drivers were awesome, incredibly helpful. The initial garage Progressive sent me too didn't actually exist so they were nice enough to bring me back to their Garage in Castleton instead. Everyone from the Truck Driver to the intake team warned me that they were super busy, and were very upfront with every detail. Called me less than 36 hours later to tell me the car was fixed and ready to be picked up. Super reasonable hourly rate, 10/10 would bring my vehicle here again if I lived in the area.
Originally brought in for a water pump. Then they tagged on a bunch of other things. About $2200 worth, I end up getting repaired. They never even did the inspection which was the whole point of all the impairs.... put on control arms and sway bars links,t rods. And they never did a wheel alignment. So I go to pick up my car. And I can't even drive me and my son home.... then tried to tell me a 25 year mechanic certified nore then them... "that my contol arms cant be adjusted" I replied . " You mean t rods?" They replied no... I said, "So you put new tie rods on and never made adjustments or alignment?""they said "no" 🙄😆 I came in with stright wheel and tires left without anything that was supposed to get fix done... waste of time money and headache
..What's they never even fixed my car or inspected it? And i just did all the repairs. Definitely were not recommend this place at all. Specially to families or people that actually need to help. As a mechanic I can tell you they add alot you don't need to make their sales... ! Iv saved thousands by learning the tricks and this place is the worst.. add sooo much you don't need .. they do it to my mother's car too and other family.. no more tho
Great service, great price, very fast! Both of the people I spoke to were very kind, and they were there in less than 45 mins at 11 PM on a Sunday after I got a flat tire. Thanks to them I was able to get back home and my cat didn't have to go without dinner for the night!
Very helpful and considerate staff. Helped me out when I left my keys at the scene, they delivered them to the shop my car was at. Highly recommend r&d towing!
We had no problem to solve. We spoke to the owner {Dan?), who made a fair deal with us, to demonstrate then deliver their forklift that we bought for a fair price. His crew brought it over to us in Argyle, NY.
All the staff we spoke to were friendly.
We even made a profit. I sold a 5$ bill (Canada) to one of them...
for $5 usd. :-)
We were heading home, back to Illinois, when our car broke down outside of Rutland. We called the dealerships and other shops, and none could get us in for a look-see. They were all too busy changing tires!
Of course, the dealerships guessed for the most expensive repair item!
I looked under the hood and found a mouse nest. After cleaning it out and wiggling some wire, it was running again, but not chancing 1300 mile drive ahead of us. we contacted R&D Automotive.
They sent a rollback and brought us to their Overload shop to take a look at the car.
After 20-30 minutes, we got our car back repaired.
We were given a discount on the tow, and they did not charge us for the repair!
What a great old-time Vermont shop.
I can't say enough about their dedication to the customers and the williness to help a stranded out-of-state vehicle when no other shop in Rutland would even try!
Thank you very much to R &D Automotive for the top-notch and professional repair.
So please drive to Castleton from the Rutland area and get their great service.
And the staff is very friendly and courteous!
As always, if you enjoyed my review, please smash the "Like" button
Thank you.
I was stuck. My trailer was too small for my truck. The wonderful owner let me leave it on his property until I returned without a problem. The tow gentleman also assisted in loading up on my new trailer. I will never forget the people in the Vermont area.
Perfect place! Had a flat on Route 4. They got to us quickly through AAA. Got us into the shop, found us a used tire because ours was destroyed, and sent us on our way. All of this was done quickly, kindly, and with a wonderful price. 100% best experience given our circumstances. Thank you!
R&D have been my mechanics for over a decade and always do great work! The staff is friendly, professional, and extremely knowledgeable. Highly recommend!
My daughter's car broke down, she was 3 hours from home. Had it towed to R+D. They originally had an appointment a week out but after hearing her situation they got her fixed up the same day and got her home! Thanks R+D!
I did some brake work on my 05 Dakota... I couldn't get the lines bled. Made an appointment with the ladies on the phone. Come to find out I put the calipers on upside down installed on the wrong sides, too (duh me). They figured out what I did and corrected it. Fixed the bolt I also messed up on the brake master cylinder reservoir. And replaced a front wheel bearing under their warranty. I'm very pleased with R&D and highly recommend them to anyone.
Recommended by VT State Police. Their roadside technician got my oddball blown trailer tire fixed on rt 4 swiftly and professionally. Latest experience is they fixed and delivered my excavator without any issues. I highly recommend these guys for roadside assistance and thanks VT State Police for the awesome recommendation.
I would give this company 10 stars if I could. Everything about doing business with R&D Auto is exceptional. Pleasant front office staff, mechanics communicate really well about problems and solutions for my vehicles, and the workmanship has been outstanding.
Was in the area on a fishing trip when a seal blew on one of my oil bath wheel hubs on my boat trailer. Came to this shop on a recommendation. Extremely friendly, helpful and knowledgeable. Got my bearing converted so I could make the 5 hour trip home, which I did with no issues. Reasonable price. If you live in the area, I would highly recommend these guys. Came through clutch for me.
My daughter was driving from downstate NY to UVM on a Sunday of thanksgiving weekend when she started to have problems with her car. She pulled over at a gas station in Fairhaven VT and we determined she could not drive her car. She asked the person at the gas station the best mechanic around and without hesitation they said R&D Automotive. There was no choice but to call them. They had a 24 hour service number. Had a flat bed tow truck there in 15 minutes (on a Sunday). The tow operator was professional and courteous. I was on the phone with them Monday morning and they said they would look over the car and get back to me. (They said they were pretty busy because of the holiday weekend). Early afternoon I got a call back with a very reasonable estimate. ( I was worried about being taken advantage of because I was 4 hours away). I gave them approval and they ordered the parts needed and said it would be ready Tuesday. Tuesday morning I get a call the car was done and they went the extra step to inspect the rest of the car to make sure it was good to go. The price was amazing, the service was amazing, the communication was beyond amazing. Thank you for making a bad situation turn into a positive experience.
Had an issue with my tire today and Nick showed up to the rescue quickly, kind, and professional. He was able to fix the issue right then & there, with no hesitation. Hard working employees are hard to find nowadays, you are lucky to have one working for you. Props to Nick for saving my day!!!
We were traveling from PA up to VT and had an issue with our horse trailer. R&D was right down the road and they were able to assist us right away and got us promptly back on the road. Excellent service and we are so thankful they could help us!
Excellent service center. They didn't inflate 2/4 of my brand new winter tires enough. No damage, no problem, but it just means I have to do it now.
They're super fast, and have a reasonable hourly rate. Will definitely use them again if necessary when I'm visiting the area.
R & D Automotive! I was staying in Bomoseen, VT for vacation and upon trying to leave, my car decided that wouldn't allow me to drive back to Cleveland, OH. I was a bit stressed by this situation as I had to return home and obviously could not do it without my car. I called around to a couple places that were recommended by some locals and none of them were able to get me in for an appointment any earlier than 4 days later. I called R&D and I was able to schedule an appointment for first thing the next morning! The woman that I spoke with on the phone (I'm ashamed to say that I don't remember her name) was extremely understanding of my problem and was very nice about accommodating me. The following day I dropped it off and they were able to diagnose the problem (bad ignition coil/module) and give me a couple options for repair within an hour. They were then able to get the parts ordered, delivered and installed within another 2 hours. Once again both of the ladies at the front desk that I dealt with were super friendly throughout the entire process and made me feel as though everything was going to be okay. That was a HUGE weight off of my shoulders. I didn't meet the mechanic that performed the work, but I assume he was a true gentleman. You know... The type that would assist an old lady crossing the street lol. Seriously though, they saved my butt. Hopefully I never have to go there again (fingers crossed) but if I do have car trouble in the future while in town I will absolutely call them FIRST. Thanks R&D! Hope y'all enjoyed the cupcakes!!!
My granddaughter attends the local college and when her car wouldn’t start she had R&D tow it to their shop to be diagnosed. Besides finding the the cause of the starting issue they found two problems that were totally unrelated and actually very dangerous. They made the necessary repairs in a very short time at a reasonable price. It’s comforting to know that she has a thorough and trustworthy place get her car fixed when she’s so far from home.
Had an RV dualie blow out late on a Sunday afternoon. They came quickly to tow us to their facility. Replaced it with our spare on Monday & we were safely on our way. Very caring & conscious folks - would HIGHLY recommend them! 😍
Absolutely The Best place, way more Honest than car dealer ships.
R&D started out small but their Business grew Because of Good & Honest work. That's why so many people keep coming back. Don't trust car dealerships, You want your car Fixed right the first time then Go to R&D!
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